I was rather daunted at the prospect of embarking on a bathroom remodel -- I knew it would require careful planning and attention to detail, but it was hard to know where to start. Fortunately, I found my way to Phillips Flooring and to Sandy Clark, who possesses a dazzling array of design skills, technical knowhow, and experience with the variety of tile products available. She visited my home, and we had valuable conversations about the design aesthetic I was hoping for. Her recommendations were spot on. The tiles selected for the shower and the flooring are beautiful. Another wonderful factor was the excellence of her skilled installers, who produced such really lovely tile work and were so pleasant to know. What I had hoped for became a reality. My sincere thanks to Sandy, Carlos, Carlson, and Noah -- the Dream Team that made it happen! Paula C. read more

They installed laminates in my kitchen that have broken and been flaking off. I have been trying to get them to come over and repair it FOR OVER A YEAR. I've talked to them at least a dozen times, they've had a guy come over (after I called 10 times), they've said they're going to fix it within a couple days then...NOTHING. Still no response. I spent thousands on this install but they don't stand by their product. BUYER BEWARE. read more

Phillips Flooring America - Broken laminates in my kitchen that they won't fix - Flooring Near Me - San Luis Obispo, California

We needed a carpet runner for our stairs, as we had a bull nose on each step that hurt our feet. Some carpet places didn't want to deal with a runner, so we only had one other quote to compare with. They were less than Phillips but I didn't have much confidence in them. Sandy came to our house and helped me pick a runner than stands out just a little bit and goes with our flooring. Today, the installers came, Angel and Bryan. They arrived on time, were courteous, we asked questions and they were answered. Angel explained where the glue and nails were. They put down a padding that would level each step, so the bull nose was no longer felt. We have some leftover carpet pieces, so will have a couple of 2x3 feet rugs for in front of a couple of doors. As far as value I think it was good, due to the service of everyone involved. read more

Phillips Flooring America - Going down the stairs - Flooring Near Me - San Luis Obispo, California

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We recently had new hardwood floors, as well as broadloom carpeting installed in our home by Phillips Floor Covering. Many years ago in a different home we had Phillips install hardwood floors. We thought of them again when we decided on new flooring in our new home, and we were not disappointed. The guidance and advice given at every step of the process by Sandy Clark was invaluable - we really appreciated her experience and professionalism. The installers were two separate professionals, one for the hardwood and one for the broadloom, and their work was excellent. We love our new floors! Therefore, we would highly recomment Phillips Flooring for all your flooring needs. Nancy O. read more

Nice folks and great installers. Really liked working with Randy. Quality work from start to finish.

Thanks Phillips flooring. Sandy was so much help with my bathroom project. The whole thing from start to finish was extremely easy. John,Cindy read more

We were so pleased to use Phillips flooring for our kitchen and bathroom area. It was so easy to work with Sandy and I cannot speak highly enough of the installer. He did a great job and it was somewhat difficult. I highly recommend this company. read more

We've needed flooring for a long time but dreaded the process and the mess of removing old flooring, moving furniture and all that goes with it. Our neighbor recommended Phillips so I stopped by and met Sandy (btw she's fantastic...I couldn't have done it without her). I told her I had no idea how to choose from 100,00 flooring samples, and she immediately said she would come to our house at no charge and give her honest opinion. I told her I had heard about the COREtec vinyl waterproof scratchless flooring from our neighbor and within 10 days Sandy arrived with 3 samples. I needed her input and she suggested CORETec Pierpoint Walnut. All the old wood flooring and carpet in the house was removed/replaced and completed right before Thanksgiving. Yes, it was a lot of mess, but we're very patient and we survived. Now we're the proud owners of beautiful floors installed by Chris and Anthony. They were a pleasure to work with. I highly recommend Phillips Flooring America San Luis Obispo. read more

Phillips Flooring America - COREtec Pierpoint Walnut Waterproof & Scratchless Vinyl flooring. - Flooring Near Me - San Luis Obispo, California

I want to compliment Phillips Flooring on their outstanding customer service regarding a minor issue on my floor that was installed in 2019. After almost five years the issue was repaired in a timely manner by the same friendly, knowledgeable installer that did the initial work, at no charge. In today's world of non-existent, rude customer service, it is my pleasure to compliment and recommend Phillips Flooring. Susan R. read more

Sandy and Dave are a great team at Phillips Flooring. They make the ordering and install process seamless. Thank you!

We just left this store. The salesperson was extremely condescending and rude. We are both college graduates with lots of remodel experience and she talked to us like we were idiots and she was doing us a favor by helping us. I told my husband I'd rather live with the concrete slab than buy anything from this place. read more

My experience was just horrible. We walked in and were greeted right away by Sandy. She asked what we were looking for. We are still in the deciding stage so we had a lot of questions and no straight forward answers. She was very put off that we did not have better questions and seemed very annoyed at the questions we were asking. I mentioned other samples that I have gotten from Home Depot and LL Flooring. She was quick to express distaste with the idea of using "big box products". Instead of educating me on her reasoning she became short and rude. We left there and went Abbey Carpet of SLO (just down the way) and what a great experience we had at Abbey. read more

We are very happy with Phillips Flooring. We have used them for multiple projects in our home for many years. Our latest project was to change the flooring in four rooms of our house. Sandy Clark has a wealth of knowledge and helped us tremendously throughout the project. This latest project was not without a few set-backs, however. We had delays in shipping and product that was sent for installation that was defective. Phillips Flooring caught the defective product and the product was sent back. This actually happened twice. Many decisions had to be made during this entire process. Sandy and Dave helped us from beginning to end. Chris, the installer, did a wonderful job and was a pleasure to have in our home. We plan to continue going to Phillips Flooring for our future needs. Bob & Kathy F. read more

Thank you, thank you, thank you James, Paul and Ali for doing an installation above and beyond what we had imagined. We are so appreciative of your professionalism, reliability and attention to detail. Our floors are perfection. Phillips Flooring was absolutely the right choice and your team, the best. read more

We were greatly impressed with Phillips Flooring through every step of the process. Sandy guided us through carpet selection, preventing us from making some serious errors. Sandy and Dave were helpful in expediting the delivery and installation of our carpet. After the installation, one of the installers advised us that the carpet backing was deficient in one of the rooms -- we would have never known until it failed years later. More carpet was ordered, expedited, delivered and installed. This company provides excellent service with integrity. read more

If you need services, you can clearly do better than this place. Unfriendly and unprofessional. Rude behavior. Go elsewhere. read more

Sandy Clark is simply the best! I had my 30 year old wood floor replaced and expanded. She helped me understand today's options and what would work best for our home. The subcontractors are so nice and are very good. I'm really impressed and I can be pretty fussy. Our new hardwood floor is beautiful and we are very grateful to Phillips for having great products and the best customer service! I recommend them without hesitation. read more

Sandy Clark and everyone else we dealt with were pleasant and helpful. We returned to Phillips due to our satisfaction with a previous installation years ago. read more

We would highly recommend Phillips Flooring in San Luis Obispo. Bob was so helpful without being pushy. He was so informed about the different product lines. They have a lovely large showroom that has lots of choices. In the end we choose a beautiful mid tone vinyl plank flooring, it totally looks like wood. We are thrilled with the results and can say without a doubt that when we need flooring again we will definitely be a repeat customer. read more

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Fantastic flooring company!! The owner, Bob, was very accommodating and patient with all my questions. I looked at samples upon samples upon samples. After taking a few home on loan to see what they would look like in my home, I found the one I liked. I'm a picky buyer and will look forever to find the exact product I want. Big box stores are impossible to buy flooring at because there's absolutely no one around (this was well before COVID-19 ) to answer questions or show you exactly what's available. Great selection and quality at Phillips Flooring - no cheapy tacky stuff like at some other flooring places. I was annoyed beyond belief at a different flooring store I went to because many of the sales people were either clearly looking to make a sale or didn't seem to care much about their job. It's really nice to go into a store and not feel pressured or like you're being followed. It was really nice to go into Phillips flooring feeling relaxed and not wanting to run out of there like I did at other stores. The installers were punctual, hard working, polite, and attentive to any concerns I had. The floor was installed in less time than I thought it would take and the stairs in particular looked fantastic! The laminate I had on the stairs for years just looked tacky compared to how they look now. Thanks Bob and Phillips Flooring for a super job and pretty, quality flooring! read more

Phillips Flooring America - My new flooring just installed - Flooring Near Me - San Luis Obispo, California

installed defective flooring three months ago. They have not fixed the problem . They needed to replace my baseboards but said they had a hard time finding them. so I went to Home Depot and replaced them myself after they gave me endless excuses why they didn't have them. Dave says he'll call me to finish the floor but he doesn't. I have to call him. my experience with Phillips has been so unbelievably bad I will never recommend them ever. Three months of run around and they still haven't finished the job!!! Stay away from this place! read more

Sandy Clark and the owner are very problematic to deal with . I had a bathroom remodel .. a basic easy ,replacement of what was removed .. no structural changes except enlarging and exterior window ....... what should have taken @6 weeks took 5 months .. they practice gouging on pricing . They try to hide their 35% markup . sandy Clark in particular Is dishonest and disingenuous. She made this simple project a nightmare . They tried to over charge me on solid surface .. lied about the color availability , lied about electrical problems along the way . Purposely and very passive aggressively gave me the wrong contact numbers to the sub Contractors. I wanted to ask direct questions of the subs because I was getting the run around from sandy. The shower valve plumbing water connections were installed backwards and we had to have them back to fix it after the tile went in .,,so luckily there was a hallway wall to cut into to access the plumbing . Sandy had our white LG solid surface countertop drilled for 2 vessel sink faucets in the wrong location and then blamed me for it and then tried to use my remnant half slab I'd allocated for another project and then tried to not reimburse me for it after I had to use it because the first half was botched ... they had electrical work done onsite ... blew some outlets .. our fridge shut down and it cost me 700 to repair the damage which they tried to blame me for . It was a nightmare to deal with them .. never again !!!! Their boss .. the owner .., I guess Bob is his name mostly bald older man w glasses ( I know I just described half the population ) ... will glare at you like You are the Antichrist if u try to illicit his help to deal w sandy .. I had to ask him to leave my house .. actually both of them when I was trying to go through all their billing and inaccuracies .... the disrespect was palpable ....disgusting customer service . This review is way overdue .. this happened in 2019 .. shitty, pathetic nasty behavior . .. read more

I called to get some information on flooring and ask about samples and was surprised at the lack of friendliness and professionalism I encountered. I wanted to take some samples to show a family member but they deemed the location "too far" to travel. They were incredibly unpleasant to deal with. Needless to say, I found another place in SLO with great reviews and super friendly staff that were more than willing to accommodate me in any way and I've been happy with my choice. read more

Sandy came to my house with the samples I had chosen. We played around with my furnishings and came up with the exact right color I needed! Two Angels - their names - came out and did a superb installation of the carpet. I am most impressed by the way they handled the stairs! Very professional! Everything was cleaned up and replaced with no problem. I highly recommend this company for flooring needs! read more

Sandy was very helpful in assisting us for our carpet in our bedrooms. She made multiple trips to our house with samples, etc to aid in our choice. We would definitely recommend Phillips for all your decorating needs. read more

We worked w/ Cathy Lindquist at Phillips Flooring in San Luis Obispo to update the countertops in our kitchen and 3 bathrooms. Cathy was extremely helpful w/ both design and implementation and was extremely responsive and attentive. Even though we had a bump in the road w/ the Quartz company, Cathy was able to resolve the issue quickly and to our extreme satisfaction. Phillips was actually the 3rd company we visited in San Luis and was, by far, the most helpful. For the demo, backsplash installation, etc Cathy recommended Cindy from Obispo Tile and were very pleased w/ Cindy's work and responsiveness. If you have the opportunity to bring Cindy onto your project - you'll be happy to did!! read more

Phillips Flooring was fabulous with helping me pick out flooring, carpet & kitchen backsplash tiles! I loved the service, the quality of their items, and all the patience they showed me when I couldn't make up my mind! Highly recommend this store if in the market to remodel! read more

Phillips FTC is by far the worse company I have ever dealt with, especially when it comes to customer service and professionalism. They used to have decent sales reps (key words: USED TO) that would work with you, explain the process and respond back in a very timely manner with regard to quotes, product suggestions, scheduling and pricing. That is NOT the case anymore. The company I work for has to constantly hound them for information or they forget all about you. Their sales reps say it's because they are short handed, but the owner says they're busy. I doubt based on the type of customer service they provide they are that busy. Even if I gave them the benefit of the doubt, communication goes a long way and Phillips FTC is unable to do even that. The owner is likely the rudest person I have ever dealt with. We've been waiting for a month for a quote (and this is not the first time) and when calling to follow up are made to feel like we're inconveniencing them. I would stay far far away from Phillips FTC if you want your work done in a timely or a professional manner. Good thing there are plenty of flooring contractors in the area - ones that appreciate having steady work and appreciate their customers. read more

We looked at flooring at multiple locations before buying from Phillips. We were most impressed by the exceptional customer service. Dave spent a lot of time explaining our options and helping us pick out the best flooring for our home. I highly recommend Phillips. read more

We had a fantastic experience working with Dave at Phillips Flooring! As flooring was the first update to our new home, we had a lot of questions and took our time deciding. Dave was extremely patient through the entire process and helped recommend several options to meet our needs and budget. On top of that, the flooring installation team was excellent. They were quick and very precise with both the flooring and baseboard installation, all while being respectful of our home and schedules. We will definitely recommend Phillips Flooring (and Dave) to friends and family and will return here for the next home project! read more

Best quality products, great prices and wonderful customer service. I've use this company for tile flooring, fireplace refacing, and stone counter tops. Dave Huwaldt is especially helpful in the showroom with his wealth of product knowledge. He accommodated our every request and coordinated the kitchen remodel while we were out of town. You cannot do better than Phillps Flooring and we will use them for future projects. I highly recommend a visit to the showroom and a chat with Dave. read more

We are extremely happy with the vinyl planking we purchased from Sandy Clark. We scheduled the installation during our trip to San Diego. We came back to our new floor perfectly installed. Thank you Sandy for taking such good care of us. read more

Phillips Flooring did a beautiful job at my house! From the minute I walked in the door of the showroom I received great customer service. Kathy explained the options regarding the differences in products very clearly. I took sample boards home. She came out to the house to measure and give me an estimate, (including the demo from the previous flooring) for the living room, dining room and kitchen. I picked a light maple colored laminate (Elite) for the entire area. (Great price). I had a specific time frame I wanted to get the work done while the house was empty. This did not give them the normal lead time for ordering and getting on the schedule. Kathy was on the phone immediately to put a hold on the product. Bob, the owner, worked the calendar to scheduling the installers. I was impressed with their professionalism the whole time. They were supportive and kept me informed throughout the process. They got it done and I could not be happier. The floor looks wonderful!! read more

We really appreciated having everything (floors, tile, counter tops and window dressings) in one place. We were especially grateful for the patient, helpful assistance we got from Dave. We came in feeling apprehensive about how to tie everything together and were not looking forward to the process of picking out everything. To our relief, Dave provided just the right amount of attention for us to dial in what we were looking for--without overwhelming us with options or pushing us towards any particular style. The installer, Chris, did an excellent job as well. Overall, this was a pleasant experience. read more

Sandy Clark is amazing and so helpful. She has helped us more than once to transform our home into a comfortable and welcoming space. I would highly recommend her and the wonderful staff at Phillips Flooring. read more

A few years ago I encountered a young lady here with an attitude as though she was too good to help me. I finally decided to try this place again. I met a young man who was pretty helpful, but a color match to my tile was proving difficult. When I walked back to the desk area he began helping a new customer before I was even aware that we were done with our business. I think it'll be a long time before I return again read more