This is a VERY frustrating place to do business . Their customer service is…read moreimpossible. You can't speak to a real person and they put you on hold for ages so you'll hang up. Next time I'll go to a place that values customers.

Neka (Safelite Acton MA store manager) was amazing! Aftermarket windshield for my BMW arrived…read morecloudy and distorted; Neka arranged to get OEM glass at no-charge to me. Their Master Technician, Scott, did a great job; clean install, toll transponder and inspection sticker reapplied. Highly recommended!

Great service! I spoke with the Shrewsbury location to see if they could switch out my CA tint to…read moreensure my car passes state inspection in MA, and they were able to see me immediately. I waited for about 40 mins and left with a lower tint that's still effective. Highly recommend!

I cannot believe the transformation of the interior detailing that Thiago accomplished. He spent…read morethree hours working on the car and it looks brand new inside. It blew away my expectations as far as what could be achieved. I did purchase the higher end cleaning since the car is 8 years old and I have a dog, but I feel like it was well worth the money.

Great service for a reasonable price . The fact you're not dealing with some huge company really…read moreshows

From the owner: Automotive Tinting, Residential - Commercial Tinting,…read more Safety - Security Films, Anti Graffiti Film, Decorative Films.

Scheduled a windshield replacement 4 days ago. They gave me a 5 hour window between 12-5pm for…read morearrival. I get a call at 1:20 saying that because its raining they cannot do the install. It started raining at 6am. They should either cancel ahead of time or be setup to arrive with a canopy if the job requires a completely dry day. I offered to put the car under a tree, and the tech said nah. He just didn't feel like doing his job in the elements. Don't offer the service if you cannot deliver. If you know the starts out inclement do not wait until afternoon to make the call to say I cant do it, and then when I complain come back with BS like I'm sorry you feel that way. Another big business that could care less about customer service because they are too busy to care. I will never use Safelite. Typical corporate response Never doing business with Safelite

I have never dealt with a company so disorganized and dismissive in my life. Safelite had me…read morewaiting literally all day for an appointment, with zero communication. After four hours of waiting, I finally called them, only to find out they had canceled my appointment without telling me. No text, no call, nothing. So now I'm sitting here with a cracked windshield that could've been fixed today, and they tell me I have to come in instead. The lack of professionalism is unbelievable. To make matters worse, the representative I spoke with, Kathy (978-313-1039) , was condescending, unhelpful, and made it very clear she did not care whatsoever about the inconvenience their screw-up caused. Not an apology, not an ounce of accountability, just attitude. Safelite wasted my time, gave me no updates, canceled without notice, and then added insult to injury with lousy customer service. I will never use this company again and wouldn't recommend them to anyone unless they enjoy being ignored, inconvenienced, and spoken to like a burden.