Pedro let me watch him install my new windshield. I learned so much. He has mad skills and it was…read morefun seeing him work. From the very beginning I had complete confidence in his work. Pedro has great character and good to talk with.

After having a terrible windshield installation service experience at a Safelite shop in Lunenburg…read moreMass and having to get it fixed by another shop, I had the pleasure of meeting Pedro of Solid Auto Glass in Sterling Mass. about 3 - 4 years ago. He is under the "Safelite Umbrella" but is a stand alone shop. SOLID AUTO GLASS is the proper name for him. This guy is in a Galaxy all by himself. He started glass replacement as a teenager and owns and operates Solid Auto Glass by himself after starting and working with a big name glass company for over 20 years . He now has over 35 years experience?? Holy........ As a Senior Citizen who grew up in a time when there were a lot of business owners who took absolute pride in their profession and highly skilled, with decades of experience, this guy is all that. He works on his own and is a perfectionist. No matter what your drive, a super rare car, exotic car, or a common car, truck, etc. and if they make a windshield for it, this is the only guy in the world I would have do it.

Excellent service. When my car failed inspection, my technician quickly and thoroughly explained…read morewhat the problem was, and gave me a solid recommendation of where to go to get it fixed. Will be going here for my next inspection.

This guy knows nothing of proper customer service. I took my car in for an inspection and he…read morefailed me due to a loose front end. I asked, what exactly was loose? The bumper? Wheel? Something else? He wouldn't tell me and he wouldn't show me. I began causing a scene because this was unacceptable. You can't just tell someone who just paid you $29 in cash that you have a loose front end and NOT show them exactly what needs to be fixed. He complained that he'd have to jack the car up again and blah blah blah but I made him do it. So he's cursing at me while he's taking the car back into the shop to jack it up and he finally shows me. Was that so hard? You can take the $29 and buy a little bit of cheer. Crossing him off my list

Buyer Beware !! the owner is a real piece of work and a crook !!! I paid cash upfront for Labor and…read moreParts w/ receipt and due to personal reasons was not able to make an appointment for 14 months , not to mention I'm disabled ..when I called to inquire about a refund I was told it's been too long and in the end was not getting anything back from him all while being extremely rude ,Real Porch Dog ..bring your rocks and stick if you want to communicate with this non evolving human.( see you in court)

fast, friendly, efficient! Tow truck driver even turned down a tip (And he deserved a big tip)!read more

I had a small dent on my brand new Tesla. I bought a new power washer and the arm on the spray was…read morenot tight. Came loose and separated, creating dent and small scratch. Paul is a miracle worker. Not sure how he got to dent and fixed but dent is gone, seriously, like dent never was there. They touched up paint on scratch and is no longer visible unless you get 2" away. If I did not have the scratch, it would be perfect. Convenience was huge, I live in western mass, drove out on way to business trip. Called ahead, arrived at 7:30, out by 8:30. Would have been quicker but they wanted paint to dry. Price was reasonable, a lot less than a body shop. Very happy, highly recommend them!

My fiance backup my car into a yellow pole during a night out. I have a dark blue Toyota Corrola…read moreand the yellow paint was noticeable on my car. I did a little bit of research online and came across Dent'n Scratch. I'm so happy I decided to use their services. I couldn't be happier with the results. Paul was nice and helped me every step of the way. All I had to do was get touch up paint for my car and in an hour the scratches and yellow paint was gone. I will definitely use the again! Highly recommend this place for minor cosmetic work.

Spoke with Adam on the phone about getting a Lexus Reserve vehicle while in the East Coast. He did…read moremagic for us. Today we picked up the vehicle speaking to Jason the service manager and then Joe the service advisor, all three of these guys are a wonderful addition to have on your team. From the minute, we were greeted at the door to leaving, this was just a good experience.

i have been a more than a satisfied customer for over 2 decades, wouldn't even think…read moreof considering another dealer!!! From Finance , purchasing , leasing to service, they get an excellent rating from me ! .

Having never needed a body shop in more than 30 years of driving, I had no idea what to look for in…read morea body shop - brought it here because it looks like a professional facility when my car was rear ended, causing about 8 thousand dollars worth of damage. First time I went to get the car, there were issues I noticed with runs in the paint and some chips not fixed, so I did not take the car and they fixed some of the issues, but some of the smaller imperfections were not fixed. I needed the car so I took it. It was due for inspection, so I went straight from shop to inspection facility, where it failed because a rear marker light was not connected, requiring another trip to the shop. When the owner brought car to my house the last time, he admitted to issues with 'quality control' with my vehicle, and offered to take it back to fix it again. I did not follow up on this though, I thought I could live with a few runs in the paint and other relatively small issues, and decided to just deal with it and move on. Then I noticed a bigger issue - the gap between the trunk lid and bumper is uneven, and the trunk rubs the paint when I close it, causing visible marks. Day after I notice this, I got a note from the owner reminding me of their 100% guarantee to 'restore your vehicle to its condition prior to the accident.' So I sent an email to the owner, 2 weeks ago now, saying the following: "To be blunt, I think that you/your staff are either not skilled enough to fix the car correctly - or do not care enough - to meet your stated goal to 'restore your vehicle to its condition prior to the accident.' I called my insurance company because I feel like the quality of the work is insurance fraud, but they said they do not get involved in these things. I do not want to bring the car back to you for repair again, because as noted above, I have no reason to believe you can fix it correctly - remember, the first time I came to pick up the car I did not take it because of several issues with workmanship that I noticed - and I am not a trained auto body technician or a painter. While some improvements were made, there were still some flaws I noted from the first time, but I needed the car and there was some improvement so I took it. The car then failed inspection because a light was not connected, resulting in a third trip to your shop. As you noted to me at the time you brought the car to me, there were some issues with quality control when repairing my car. The options, as I see them, are for you to partially refund my insurance company, or for me to bring the car to a different shop to get it fixed correctly and send you the bill." I have received no reply to this message. I will post pictures if I can. SO, long story short, bring your car here if you want it fixed correctly, maybe, the 4th time.

They were amazing! They were so friendly and helpful. I was able to get an appointment right…read moreaway. My insurance estimated that it would be about a week before the repair was complete, but they finished in 3-4 days! They detailed and cleaned it, inside and out! My car looked better than it did when I bought it! They offered to go into detail on all of the work that was done. And just to make it sweeter, they gave me a cupcake! I would recommend this place to anyone and everyone!

We have leased our 3rd car through Ron Bouchard working with Luis Riviera. The rear view mirror…read morecame off in my husband's hand. Luis had Todd from Service call us. They said to bring car in right away. It had to be fixed temporarily while he ordered a new part. It was in the next day and Todd took good care of us. We love Rin Bouchard, Leominster! Thank you Todd and Luis!

Dealership experience was a mixed bag. Sales person was polite, but disengaged and the financing…read moretook almost 4 hours to complete despite me having a pre-approval. Delivery of the car was delayed by two days and I only found out by calling as I was heading over to pick up the vehicle. I'm writing because thanks to Ron Bouchard Auto Stores, my PII has been leaked in the 700Credit breach. The finance team ran my credit through Cars Commerce, who is partnered with 700Credit. I now get to live with this issue for the rest of my life. Even better, the dealership was notified in November of the breach and opted to not notify customers on their own. I just received a letter on January 5th to let me know. Overall I'd say avoid if possible, just another dealership pulling the same nonsense they all seem to with an extra dash of irresponsibility

My family has been buying from Sunnyside for years. My parents and two of my siblings have all…read morepurchased here. My first car I bought from my dad, he bought from here. Yesterday, I purchased a hybrid Ford Maverick XLT and had a pleasant experience. Scott worked to ensure that I'd have all the paperwork I need to register the vehicle in NYS, where I now live. I'd rather buy from a local dealer we know than from an unfamiliar one in NY. Plus, they had just what I was looking for here, whereas stock in NY hasn't been great. After the purchase, they filled it with gas and gave it a cleaning. I'll be driving it home the day after purchasing. Thank you, Bill, Scott, and team!

March of 2024 my family visited Sunnyside to inquire about large transit vans they had for sale…read more We let them know our preferences for the van such as a high roof, extended, and AWD - basically the biggest van we could get because we were planning on converting it to a camper van for our family of 3 and 2 dogs. Sunnyside showed us one 350 transit van that had already been spoken for (van #1), while the one we would buy was currently in the body shop Van #2). We did a walk around, took measurements of Van #1, it was just what we were looking for. We arranged to purchase the available vehicle (Van #2) with their promise that everything was the same as the van that we were shown and measured (Van #1). Upon delivery of the van (Van #2) I made the mistake of not bringing my measuring tape to re-measure and ensure that this van was in fact the same dimensions as the van we had seen in person and measured prior. After bringing the van home, we quickly realized it was not the van we were promised initially. The roof was over a foot shorter, the bed width and length were also substantially shorter than the van we had measured (Van #1) - we were shown a transit 350 high roof and were delivered a transit 250 medium roof. The distinction between these two vans sizes is made in small print on the top of the window sticker with one letter signifying the height of the bed / cargo area: "HR" for high roof and "MR" for medium roof. These are details that we trusted the sales representatives at Sunnyside to understand and differentiate for us, as we are not Ford sales representatives. We went back to Sunnyside with our problem and asked, "what can we do to fix this situation?". Instead of kindness and understanding as one would expect from a small family-owned local business, we were met with contempt. It is important to note that: 1. The van was brought back within 48 hours of taking delivery, 2. We did NO finger pointing upon returning to the dealership to sort out the problem, and 3. We left the van on the lot and did not drive the van after it was initially returned inside the 48-hour window. We were met with several Sunnyside representatives telling us that they couldn't do anything to help, even going as far to lie to us saying that there is no way we could have measured a 350 high roof van (van #1), and that we had turned down offers to go and see Van #2 while it was in the body shop. Both blatant lies targeted at getting us to react emotionally and do something stupid at the dealership. After several meeting with the General Sales Manager and even including the President and General Manager, Sunnyside refused to backout the deal with the registry and told us that it is not possible and that "It's not how we do it here, every dealership does things differently". Having family working at different dealerships, we knew that backing out deals is not only possible but not uncommon. Mistakes made on both sides could have been solved with a simple reversal of the deal. Intentional or not, we were victims of a bait and switch. Instead of reversing the deal and after about 4 weeks of conversing with the General Sales Manager, we were offered a buyback of the original 250 medium roof at a used van rate - initially paying about $57,500 and being offered $52,000 buyback. Keep in mind that we had the van for less than 2 days and put no more than 100 miles on it. In the end we had to threaten taking the dealership to court to get the General Sales Manager to increase the buyback price to an acceptable $55,000. We took a $2,500 loss on the transaction (57.5-55), not to mention the approximate 4 weeks of negotiations, and countless sleepless nights wondering if we were going to be stuck making payments on a brand-new van that could not use or convert for camping. As part of the buyback, Sunnyside was able to find a van that would meet our needs, and we were able to purchase the correct van after completing the buyback. It's a shame that we ended up doing any more business with this dealership after how we were treated, but in the end, it was best for me and my family to finish this chapter and move on to converting the van and traveling together.