This is a VERY frustrating place to do business . Their customer service is impossible. You can't speak to a real person and they put you on hold for ages so you'll hang up. Next time I'll go to a place that values customers. read more

Neka (Safelite Acton MA store manager) was amazing! Aftermarket windshield for my BMW arrived cloudy and distorted; Neka arranged to get OEM glass at no-charge to me. Their Master Technician, Scott, did a great job; clean install, toll transponder and inspection sticker reapplied. Highly recommended! read more

I have had to use Safelite a few times for the same car and this location was great! Super friendly. I didn't have to sit and wait just to be told I would have to come back for another appointment. They are also the first location that made sure they had the glass in stock before I showed up. What I loved most was the fact that they left me with new adhesives for my EZ Pass. Oh, and best waiting area too. read more

Excellent service! I had a coffee from the keurig and watched a cooking show they had on TV while I waited and before the show was over my windshield was replaced. Well under an hour. They were kind and professional and my windshield looks great! read more

Safelite in Acton made my windshield replacement effortless. They handled the insurance claim, completed the job in an hour, and returned my car showroom clean. It's nice to have a clear view from behind the wheel again. Thanks, Safelite! read more

Rescheduled my appt from Newton to Acton because the customer service was awful in Newton. Acton Safelite was AMAZING. such great customer service. Quick turnaround time. Efficient and most of all friendly. I highly recommend. read more

I made 3 appointments to have a cracked windshield replaced. 1st Appointment. They didn't have the glass or moulding. 2nd Appointment. They had the glass, but not the moulding. 3rd Appointments. They had the glass and the moulding but lost the work order. So, not knowing why that had the glass and moulding, they sent them back to the warehouse. The only think nice thing I can say is their Marlborough location was worse. read more

The repair appears fine - time will tell - but getting the service set up was a nightmare. First customer service tried to send me to New Hampshire. I asked for the closest place to my home and they said Acton. I asked, "Anything closer?" They said Worcester but that was further so I said no, schedule me in Acton. Then a week later I get a call from Worcester that my windshield is there. No one could help me fix the problem. Finally I get a supervisor who schedules me in Acton but never cancels the Worcester appointment. The day before the service I find out there is a Safelite one town away from me in Lunenburg. Since I repeatedly asked for the closest shop that is where I should have been sent. But at that point my autoglass was already in Acton so I kept that appointment. Customer service told me it would be a 3 hour job, an hour and a half to replace the windshield and an hour and a half to recalibrate the car so I come laden down with multiple bottles of water, things to read, etc and the tech tells me he's only allotted an hour to do everything. He is the only worker there, which explains why no one answers the phone when you call. I had wanted to check on moving my inspection sticker and could never reach anyone local. Customer service reps were in Arizona and gave me lots of bad information like just go to your inspection station and they will give you a new sticker and the stickers are designed to be torn to prevent theft. Maybe in Arizona but false and false here. The shop was dirty, with thick dust under chairs in the waiting room. You could also hear tenants above running water and tromping around. It was very much at odds with the clean, shiny ads for Safelite on TV. Next time I will try a local company. This national chain takes what should be simple and makes it unnecessarily complicated. read more