Had I provided this review 3 years ago it would have been different, but as another reviewer stated…read morethis company has changed. It's not the individual service and responsiveness that it started working directly with Heather. I'm sure she's too busy but her staff isn't filling the shoes. Serious Issue - On 7/14/2026 I discovered that a lease was set to expire on 7/31/26 and no contact had been made with me or the tenant. First this shouldn't happen and second I shouldn't discover it. Since then it's continued to be poor communication and me pushing. Not what I want from my property management company. Oh and they do the Residential Benefits Package which lines their pockets and effectively jacks up the rent without a true benefit to the owner in my opinion. This alone wouldn't be the issue but the above and the communication style since is not working. No phone call, no assurances, no proactively keeping me posted on progress after I brought the issue to their attention. I had to give direction and ping for follow-up. That's their job, not mine. Turn it around group!

Excellent service in purchasing my rental property via a 1031 Exchange. Very detailed oriented,…read moreespecially with inspections and communication throughout the purchase process was seamless. Always alluvial to get questions answered and move the process forward. After the purchase they quickly found an excellent tenant, Their property management services are the best. Corby and Heather are really hands on professionals.

While the company itself wasn't the worst ever, the apartment was not great. I would not recommend…read morethe apartment we lived in to anyone. It was very old and somewhat updated, however the air conditioning system was terribly old and did not properly cool our small apartment down at all. They told us to get blackout curtains to help. We were living in 85 degree temperatures all summer. we had a cockroach issue and had to have maintenance come out several times for random things that should have been taken care of before we even moved in. For example, the hot and cold water in one bathroom was switched, the sliding screen door was never on its hinges, our bathroom fan never worked, and the dishwasher was falling out of the counter. Not to mention our disposal not working, drywall dust everywhere upon move in, and them taking 2 plus weeks to fix our washing machine. They were going to increase our rent by over 200 dollars so we were thankful we already made the decision to move to a different place that is way better for the same price. We were charged a flat rate of almost 300 dollars for cleaning afterwards which negated all the time we took to deep clean the unit. maintenance was fairly responsive and the property manager was usually available to talk to Which is why I say it wasn't a terrible experience with them. but the property was terrible and therefore I would not recommend them at all.

This has been by far the worst experience I have had with property management…read more My central A/C stopped working in JUNE, right as the hottest part of the Idaho summer was beginning. What should have been a straightforward maintenance issue turned into a problem that dragged on for WEEKS through June and July and continued into August. I was left without properly functioning central A/C during some of the hottest weeks of the entire year. Management eventually provided a portable A/C unit, but a temporary unit does not replace functioning central air throughout an apartment, especially during the middle of summer. Even more frustrating, management now claims that my HVAC system was "fully operational" on August 3. That was not my experience. I continued having problems after August 3 and ultimately had to contact the HVAC repair company directly myself to get my unit properly fixed. As a tenant, I should never have had to take it upon myself to coordinate directly with a repair company just to get a major maintenance issue resolved. After dealing with this for a significant portion of the summer, I requested a rent credit or some form of accommodation. Management denied the request, citing the lease and claiming the repair was handled with appropriate diligence. I find that incredibly disappointing considering the amount of time I spent without reliable central A/C during the hottest part of the year. I have also been a responsible tenant who has never missed a rent payment. I have consistently upheld my responsibilities under the lease, yet when I experienced a major issue with my apartment that lasted for weeks, I do not feel management showed me that same level of responsibility or consideration. Communication throughout the process was also incredibly frustrating. I have never been given direct contact with the higher management making these decisions. Everything has had to go through one employee acting as a middleman, including management's decision to deny my request. The people actually making these decisions have never communicated with me directly. Maintenance problems happen. An A/C unit breaking is not, by itself, why I am leaving this review. It is the fact that I spent WEEKS during the middle of an Idaho summer without reliable central A/C, had to contact the HVAC company myself after management considered the issue resolved, had no direct communication with the management making decisions about my situation, and then received no accommodation whatsoever after the fact. This entire experience has completely changed my opinion of this property. I will not be renewing my lease. Based on how this situation was handled, I cannot recommend this property or its management to anyone considering living here.

Atlas Real Estate recently took over the property management duties for a residence I'm leasing in…read moreEagle, ID. I am currently working with Amali Ferdinand, Sr. Property Manager. Amali has been extremely responsive to my needs and is excellent at keeping the communication lines open. So far I am very impressed with both Amali and this company. I would definitely trust her to handle all my real estate needs.

From the owner: Atlas Real Estate is officially open in Boise!…read more Atlas is a turn-key solution for real estate investors. Our brokerage team sources investment properties, while our award-winning property management team helps you avoid vacancy to ensures your long-term success. We specialize in single-family residential and multifamily properties under 100 units. Our mission is to uplift humanity through real estate." We do this by providing first-class service to residents, by educating first-time buyers, and by empowering people to change their lives by investing in real estate. We offer free investment classes weekly. Join us on our website or contact us today to learn more.

Brian has done an excellent job of managing our rental property and taking care of repairs as…read moreneeded. Really appreciate his services and the peace of mind knowing that he has everything handled for us. I would recommend him to anyone needing a property manager.

These folks are great to working and will provide you guidance and help with listing, pricing and…read morefollow-up care. Only feedback would be please review listings and approve before they are posted. Thanks Brian & Ashleigh.

Bluebird PM has only been manageing my property since January 1st but I am very happy that I made…read morethe change. Their owner portal is excellent. And they are very competitive, cost wise.

Exceeded all expectations in my property management needs. Would highly recommend for anyone…read morelooking for a quality property management company they can trust and rely on!

I've really enjoyed my time living at La Pointe…read more I will say that out of all the apartment complexes in the Lusk District, La Pointe is by far the most superior. La Pointe has what all the others lack -- covered parking, ammentities (pool, gym, courtyard, etc), a maintenance staff and staff in general that are proffessional and engaged with residents and all in all La Pointe is just generally a good place to live. The only thing that I will say is that for living in a premier complex, you're going to pay premier prices. They're not astronomical but that's something to be aware of when apartment hunting. That all being said, I definitely recommend La Pointe.

Upon moving out, they not only kept the deposit but charged us more for bogus, redundant, falsified…read morecharges. We cleaned as required from the checkout list They charged $45 to replace a shower soap caddy, for example. $30 for a shower curtain which we replaced with a brand new one for $8 from Target, but they still charged us! Hundreds of dollars over the deposit. We've called and emailed. Thee are so many disputes, they haven't gotten back to us yet. The volume of disputes speaks volumes! Be wary! Move out is a financial scam full of unproven charges.

Horrible customer service Response time in the toilet…read more 10 out of 10 do not recommend Reviews speak for themselves

Without making this a long-winded review I had an experience very similar to those mentioned by…read moreBrigitte and Jeremiah. The home we rented was not well maintained we fixed and cleaned many things myself because it was gross and because it was the nice thing to do. When we stopped renting the property we were charged over a thousand dollars in ridiculous fees for things like a closet being dirty (that was locked and inaccessible to us while we stayed there) and chalk on the patio (the kind that sprays off with a hose) amongst other things like being blamed for paint blemishes (that were there before we arrived) and broken furniture (broken upon our arrival) It looks like the organization rebranded to Itrip So. Idaho because they had such poor reviews. Do Not recommend.

Absolute worst rental agency. Very slow to respond to any service you may need for your rental…read more Very very poor communication from their office lady Patricia who was never trained on how to write emails and notices at a professional level. We had our apartment professionally cleaned, it looked amazing. When we moved out they still took 70% of our security deposit, citing false statements about the condition of the unit. These people will nickel and dime you for everything. Do yourself a favor and use an agency who actually care about their tenants and conduct themselves in a professional manner. RAM is TERRIBLE!!!!! You have been warned.

Absolute disgrace of a rental place. We left our place in better condition than what we walked into…read morefirst day of lease and these ass clowns decided that apparently it was too good. Got charged for pretty much everything under the sun and then some. If this company went bankrupt, I'm pretty sure everyone would throw a parade. I guess this is what happens when greedy garbage tier Californians decide to rent out properties. Idaho was better off before these morons could find it on a map.

I have been with Established Property for over 2 years and they have been amazing. Our current…read moretenant was moving out and they had a new renter in within 6 days of the other tenant moving out and at a higher rental income. I am a out of state owner and the communication is always very quick and responsive. They actually take care of the property as if they were the owners of the property.

First off they're so very "up to date" and "transparent" but then their website recommends sending…read moreVERY SENSITIVE PERSONAL INFO VIA UNSECURE EMAIL THAT IT IS WELL-DOCUMENTED THAT ALMOST ALL "FREE" EMAIL LIKE GOOGLE ETC. (WHICH MOST PEOPLE HAVE) SCAN FOR INFO THEY CAN SELL TO ADVERTISERS. I could never recommend them just for this one policy/ recommendation/ requirement. People have managed to accurately verify others' identities and histories without predatory and risky personal info practices for DECADES, and still can if they actually care about their neighbors and not just themselves and the owners. And are background checks done on owners? They can have violent histories as well, even if they have money or property, and be a security risk to their clients, and they have access to their HOMES AND BEDROOMS. And just because you CAN raise the rent hundreds of dollars upon lease renewal on a long-time years long tenant (that long because they pay on time and are good tenants) and up to the "market rate," and just because it is good for the owners' pockets and yours, doesn't mean its best for OUR COMMUNITY/ COMMUNITIES. You'd know if you spoke to even a couple of the single people, single parent families, other families, and elders, who I personally know, let alone the stories I just hear about over the last 5-8 years, who have been made homeless for months or even a few days or weeks because there's no concern for raising the rent in more reasonable increments that people might possibly be able to absorb over time... and keep being good and happy tenants! And boasting about 50,000 per year increase for landlords who don't actually care about their neighbors as themselves isn't a good look, especially when rents have TRIPLED in some cases in just 5 years... before that they were pretty stable/ rose maybe 5% a year on average for many years prior to that. But then at least you seem to actually repair things that aren't legally mandated, like the A/C when it goes out in mid-summer, unlike other common property owners I know of, so I gave another star. It's disheartening and downright infuriating to see so many people have moved here in droves from elsewhere, CLAIMING to embrace "conservative" values and then go on to clearly be ecstatic to just "get theirs" like almost every other "liberal" ever (I put both in quotes because apparently neither means anything such as truly caring what our Creator wants or what our fellow humans need and what benefits us ALL to build one another UP and to bear with ONE ANOTHER'S burdens so we're all stronger and more capable and resilient). I've been in multiple positions so I recognize comeuppance, the eagerness to gentrify and "make better" while actually pillaging (hello Garden City and Eagle and Kuna most recently) what used to be a state and communities that were a TINY bit affordable, especially for single moms and elders In particular. Regular people (also made in God's image though!) Could be your aunt or cousin, if not your child or parent. or do you think you and yours will never experience health or government problems or that your savings will never be drained or stolen by a desperate health challenge or divorce or abandonment or death or other person or a desperate government that's run up trillions in debt for us all while claiming they're needed and even doing God's will?

If I could give zero stars, I would. H & H Property…read moreManagement is the very definition of negligence and incompetence. They provide absolutely zero oversight of the properties they manage, to the point where it feels like they've washed their hands of all responsibility the moment a lease is signed. Over the past year, one of their managed rentals turned into a nightmare for our entire neighborhood. The tenants terrorized the area--constant disturbances, property damage, police visits, and general chaos. Calls, complaints, and pleas from multiple neighbors fell on deaf ears. H & H did nothing--no intervention, no accountability, no follow-up. Just silence while the community suffered. If you're a homeowner, do not entrust your property to H & H unless you want it destroyed. And if you're a potential tenant, know that any property managed by them comes with baggage. Either way--stay far, far away from this company. Their utter disregard for both the properties they manage and the communities around them is disgraceful.

Love this property management company. I rented a house from them october 2018-May 2023 and they…read morewere so awesome to rent from. Highly Recommend !!