I was in and out which I appreciate. Renting a car shouldn't be a long process. Good service!read more

The staff here was amazing back in 2023, but unfortunately, it's gone way downhill. I think…read moreEnterprise just pretty much sucks now in general.

I had an awful experience picking up the car. The car itself was clean and ran pretty well and…read morereturning was easy. But picking it up... wow, I'll never choose this location again. Why was the pickup so terrible? Well, firstly, the kiosk at 231-235 North Second Street Philadelphia, PA 1910, is broken and cannot read credit cards. This meant that I had to hold up my credit card close to the camera for the Hertz representative as she slowly and laboriously tried to read my name and my details. This wasn't a lot of fun for either of us as you can imagine, especially given that my full name is Ramakrishna Padmanabhan (I'm getting it changed as soon as I can! :P). Second, I was billed at a different rate than I was promised. What made it worse though was that I noticed my bill was different and I told the representative (and I hadn't clicked on 'Agree'), but she had already made the transaction. So when we repeated the painful process of holding up my credit card all over again for her to get the details, the second payment did not go through. My credit card still hasn't made the funds from the incorrect payment available to me: it's still on hold 5 days after I rented the car. So I then had to use a different card, and I had fun holding up my credit card for a third time and waiting an eternity. In the meantime, another Hertz customer who was waiting in the queue began to get extremely impatient and started yelling at me. The kiosk can hold only one person at a time and it's broken, so I don't entirely blame her for getting impatient, and I guess I was partially the reason for her delay (although I noticed that she was having just as bad a time later). I ended up waiting more than an hour in the kiosk for the simple process of confirming my reservation and making my payment. On the plus side, the Hertz representative was courteous and she suggested that I may receive compensation (which I didn't), but it wasn't her fault that the kiosk was so broken. Also, the car itself ran very smoothly and I had no trouble with it. Returning the car, thankfully, was easy too (took me only 10 minutes). However, my experience with picking the car up was terrible enough that I'm seriously reconsidering using Hertz, in spite of being a gold member. At the very least, I'll never use this pick-up location again.

What's with this place? I just wanted a car to go up to the poke a nose for the weekend. I wanted…read moreto go to that indoor water park and maybe try and get a little fresh mountain air. This place gives me a god damn jet ski! I'm not riding against the current of the mighty Delaware river hundreds of miles and especially not in this weather. WHERES THE ACCOUNTABILITY PEOPLE? I had to mail myself there instead (thanks UPS!) No thanks Hertz!

Had a nice experience here -- good rental options! The representative was kind enough to keep the…read morestore open a few minutes past closing -- unheard of when it comes to Philly manners.

We've been long time enterprise customers. May not be in the future. This last rental reservation…read morewas made a year in advance. When we got to the booth at the airport we were told they didn't have any cars. We would have to wait until cars were returned. We had a wedding and we missed the ceremony. That should never happen. They should always have enough vehicles sitting and waiting in case other vehicles are not returned on time. Why make a reservation if they're not gonna honor it? Maybe I should make two reservations and not show up for one of them. Second, we received a bill for tolls for over $90. It's currently in dispute. We picked the car up at the Burlington Vermont airport, drove 80 miles to and drove 80 miles back two days later. That's the only use of the car, however they claim the transponder number must've been mixed up. As they had a traveling in New York over bridges and highways charging tolls. A very disappointing experience. It will probably be our last with Enterprise.

Terminally understaffed. Long lines, long wait. 45 minutes to serve 4 customers. Came back 2 hours…read morelater to try again, same line length. Calling on the phone was less than helpful. Person told us they were sold out and hung up. Had to call again to see if the car was even still waiting. Can you give zero starts?

I Should have read the reviews before I got here I sat waiting at the counter for 20-25 minutes…read morealong with another customer waiting for someone to help us. Well finally someone showed up and it took 10 minutes to get through their process. I can not believe there is only one person working the counter. Cars are not ready!!! The clerk is running around crazy!!! I'm sitting waiting to be helped. Now the lobby is getting packed with customers and no one to help them. It's a free for all. If you are in a hurry do not come here. You will be late to wherever you planned on going. I guarantee it. Update, 45 minutes has passed and still no service. This is ridiculous. Do not tent from this place !!!!!

I made a reservation to rent a truck from this location to move. I was supposed to pick the truck…read moreup at 8:30 am. I received a phone call at 8:29 am stating they did not have the truck available for me. I had 8 people meeting me to help me move. Apparently when you make a reservation, it only guarantees you the price and not a truck. This is the 2nd time this has happened to me at this location, the first time I found out when I went down to pick the truck up. They are rude, make no apologies and do not try to help find a solution. I had to call another location to find a truck and have my reservation switched over. Terrible customer service.

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive…read morethrough our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

well I had gotten a car from hell at the original rental place. Having my wife and my two little…read morechildren with me made the experience unbearable. But once I went to avis/budget at the airport in Philly Ms Karrie did an awesome job taking care of us. Thank you so much Ms Karrie. May God continue to bless you abundantly.

Love this Avis! Fast and no nonsense. It's my go-to. I rent a car from here half a dozen times each…read moreyear. The only slightly confusing thing is their garage ticketing system, but basically you scan the ticket they give you to get out. When returning, you press "Get ticket" and then drop off that ticket to the front desk with the keys.

IF I COULD GIVE ZERO STARS!!!!!! ZIPCAR Took my money thrn deactivated my account like are you fkn…read morekidding me???!!! I was tryna rent for work transportation and yal stealing money??!!!!!! DO NOT USE ZIPCAR ITS A SCAM!!!!!!!!!!!!!!

I joined Zipcar yesterday and booked a trip I need to take on Tuesday to a job interview. Well, you…read moreneed the app to unlock the car and the app simply does not work on my brand new Pixel phone. Nada. I called customer service, twice, and was told my issue would be escalated to upper management and that I would hear back from them in two to three business days. My trip is sooner than that. I just cancelled my membership and book thru Turo instead. Zipcar is a joke.

I could not recommend this place enough! Eddie was extremely helpful and nice, communicated very…read morewell, and provided the best service. My car was in a very poor condition when I dropped it off, and now it feels brand new. I fully trust him with my car for any detailing needs.

Update: After only a month post-detail, my car exterior looks exactly as you'd expect it would…read moreafter any other wax/detail. I've kept the car only washed by hand wash car washes, and it now appears as if no paint correction or ceramic treatment was done. Disappointing for something that was supposed to last a couple years. The initial quality of the work was very good, but the real value in such an expensive set of exterior services was a longer-term shine and removal of light swirl and surface scratches. I essentially horribly overpaid for a very good standard detail/wax job. Very disappointing.