I've been using them for a few years now and the customer service and vehicles are always top…read morenotch. Teddy and Susie are awesome.

My 5-star rating for the Payless Car Rental at 6975 Norwitch Drive in Philadelphia is based on the…read morestellar performance of one man: one of the shuttle-bus drivers named (to the best of my recollection) Steve. He picked me up at the Philadelphia airport on April 22, and returned me to the airport on April 28. During the airport pickup on April 22, Steve's shuttle bus was full by the time I arrived. However, because Steve could see that I was in pain (I was having severe back pain), he made an exception and allowed me to sit in the passenger seat. We quickly became good friends on the ride to Payless. Upon following the signs for "Rental Car Return" on April 28, I circled the airport rental car center two or three times looking for the Payless car drop-off location. My flight was at 4 p.m., and time was running out. Upon entering the Avis car drop-off location, an employee told me that Payless is not in the rental car center, but rather at an off-site location: 6975 Norwitch Drive. I sped off to that location and was met there by none other than my new friend Steve, standing right next to his shuttle bus. Upon telling him that I was running out of time to make my flight, he quickly checked my car in, ushered me onto the shuttle bus, and got me to the airport on time. I will always be indebted to Steve. Whatever Payless is paying him, it is not enough. Thank you, Steve. Have a great life!

Shuttle service from airport was effecient, no delays. Customer service on shuttle and at rental…read morecar counter was professional. The car was clean and operational. I would rent from them again if in the area.

Easy shuttle from the airport to here. Great customer service. I was able to finish up quickly and…read morehead outside to choose my rental. They gave me the choice between two Jeep Wranglers: a black or a yellow one. I went with the black. Everything inside has been working well so far. Always a good time with Alamo :)

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive…read morethrough our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

We are incredibly grateful for the outstanding service we receive from Bargain Van in Brookhaven…read moreand Broomall. They make reserving vehicles quick and easy, and their team consistently goes above and beyond to accommodate the transportation needs of Delaware County Special Olympics. Most importantly, they provide safe, clean, and reliable vehicles, giving us peace of mind as we transport our athletes to practices, competitions, and events. Their professionalism, flexibility, and commitment to customer service make them a valued partner in helping our athletes succeed. Thank you, Bargain Van, for your continued support of Delaware County Special Olympics. We truly appreciate everything you do!

Absolutely fantastic. I made a reservation on the website. If you've ever tried to rent a van, it's…read morenot easy--even at the airport. Price was great, so I crossed my fingers. I went in on and everything was in order. The office wasn't posh, but it was clean. I was in-and-out in less than 10 minutes. Here's where it gets amazing. I was planning to take a sofa to my daughter in NC. When I got it loaded in the van, we found out that the sofa had mice ;( so I dumped the sofa at the curb and returned the van expecting to pay for one day per the rental agreement. No worries. When I got back and told about the sofa. He said no charge! Could not believe it. He was so nice. "There's no way I would charge you since you couldn't take your trip." I'll be back for sure!

Had a 5 star experience with Tonja. She went above and beyond for us in a situation where it could…read morehave been the complete opposite. We had a stressful morning of traveling with a 4 year old and she really helped resolve a problem and did it all with a smile. Hertz is extremely lucky to have an employee like her!

Worthless. The worst Hertz counter on the planet. The worst service (well... I can actually address…read morethe service if they ever answered the fucking phone. It's been busy for two weeks now. Total bullshit) You know who answers our phone National. I'm done with Hertz. This is fucking ridiculous even they're online quote unquote " service" don't. No one ever comes on. Fucking worthless. They think they're untouchable. So did Sears. So did Montgomery Wards. So did newspapers and taxis. And they're all gone now. Good riddance Hertz. Worthless.

The most seamless rental I've ever had!…read more I don't usually write reviews for rental agencies but this spot really wowed me. I had to book a last minute car for a two day trip. They only had vans listed online which I was skeptical about but I needed to book it. With the online booking you can pick it right up. Waiting outside the terminal, watch for a city sized bus for National, Alamo, and Enterprise. It took a little longer than the other pick up vans but the wait was not long. At the Enterprise stop, you can just walk up to the car and get in if you're already booked. When you drive out, they cross-check the car against your booking. This part took about 10 minutes including waiting behind a car. Coming back to drop off the vehicle, do not get in the rental return car lane. That is for all other rental agencies. Keep going around the circle in the right lane until you see signs for Enterprise. Then take the left into the lot, and follow the drop off instructions by the guys in the lot. All it took was driving up into a lane and leaving the keys in the vehicle. They scanned the car's barcode and check the gas level. That's it. Then walk over to the shuttle bus to get back to the airport. It was faster dropping off than picking up, which was already fast! I had the receipt in my email shortly thereafter. Oh and the Chrysler Pacifica I rented was not like my mom's van I used to drive in high school. Hybrid. Cooled seats. Sound system. Not bad. I would definitely rent from them again in the future.

I want to start by saying that I truly love National Rental Car, it's by far the best rental car…read morecompany out there. I came to the area for a couple of days and rented a car here, which I reserved prior to arriving. The car I got was great, service from the folks I came in contact with was nice. The only issue is the horrible bus system to get to/from the terminal. In these modern days, NO AIRPORT SHOULD USE BUSSES for rental cars! I don't care what the reason or excuse - FIX IT!! Get rid of the busses and put the garage right outside the terminal. If you can't do this, then use a light rail system. But busses SUCK! They are inconvenient and in this situation, there were 50 people waiting just for the National Car Rental bus to appear. In the time we were all waiting, the Hertz, Avis, Budget, Sixt busses appeared more than once and only a few people got on them, but the amount of people waiting for kept building up, which told me I needed to run to the front and jump on as soon as I saw the national bus and it was a complete mess when it arrived. Terrible service! (And someone will reply from National asking me to go to a link which is worthless... Not sure why they reply with these canned responses)

Easy to get to since it's inside 30th Street Station…read more I'm an Emerald Club member so by the time I arrived, they'd already printed out my contract and had a car ready for me. I was upgraded to a Toyota Avalon (PCAR) at no charge (originally reserved an intermediate [ICAR]). Amtrak's doing some work on the garage where the rentals used to be stored so it's a bit of a hike to get to the lot. Cross over to the Cira Center building and take the elevator downstairs. It's an open lot so it will suck if it's raining or snowing. Be sure you get a ticket from the counter so you can get out of the lot...lol. I couldn't find the car and kept hitting the lock button...lol. One of the greeters helped me find it after showing him my contract...he knew exactly which space it was in since he had parked it...lol. The return process was easy too. The greeters can check you in on their handheld computers, so most of the time they will just check the mileage and gas, confirm the credit card you want to use, and then print a receipt so you can be on your way.

I thought this was the perfect car rental company until I left a very expensive pair of sunglasses…read morein the console. I reached out immediately and took all the steps for lost & found. I have not heard a single word from them. Apparently the customer service doesn't extend into lost items and they have a problem with theft. Still no word.

Had minor personal problem upon checking in, and the supervisor there was absolutely amazing. I…read moredon't remember his name but it was a Saturday at 4pm that we checked in. This was one of the smoothest check-ins for a car rental.

Nothing but great things to say about this location and the staff here. I've now been without my…read moreown personal vehicle for a year and I have to say, it's been amazing. No stress about my car being hit or stolen while parked on the street and no outrageous car insurance premiums. When I do need a car for trips back to Rochester or work or...any other reason, I really do not like to rent from anywhere but here. I've now rented 5+ times and have had nothing but fabulous experiences. I am typically in and out within no more than 15 minutes and all of the vehicles I've rented have been safe, new, and included great features. The team here makes sure you're comfortable before departing and clearly walks through the billing. I had an issue where I was incorrectly charged for something and it was resolved same day. The only complaint I have is in re: the Saturday and Sunday hours. As this location is only a few blocks from my home, I really prefer to return here so I have a seamless and easy process. This location being closed on Sunday and only open for a three hour window on Saturday makes that a bit difficult. That being said, I've been able to make it work thus far and I understand that the Center City location is prime for business visitors and less for locals. I look forward to more seamless rentals from here in my future!

this year I have rented from three different car companies at three different airports. Budget is…read morethe only company that helped me with my bags and that gentleman was so kind and expected nothing in return and my bags were heavy. The lady at the counter was very pleasant whenever I think about going back home, I'm usually quickly reminded about the poor customer service in that area but all of my interaction I had with the budget even with changing my pick up time. There were nothing but polite and cheerful. I had no issues with the car. I will definitely keep budget in mind next time I fly into Philly.

I went to Budget after issues with Avis, expecting a better experience. Although I received a car,…read moreI was charged for an extension I never requested. This is unacceptable and feels fraudulent. It reflects poorly on the staff, especially given past reviews. I do not live in Pennsylvania, but I still noticed the unauthorized charge. I was prepared to leave a positive review, but this experience has completely changed my view. I will not book with Avis or Budget again.

EDIT- RENTER BEWARE-…read more I am not experiencing the SAME issues receiving my deposit back as other users have stated. It has been 21 days. SIXT claims that they have released the funds. My bank says otherwise. It is an ACT OF CONGRESS to get your money back, which I have been now told by SIXT that this will take another 3-5 business days to resolve. I had a great experience with SIXT in Philadelphia. Pick up and drop off were both smooth and hassle free. The shuttle back to the airport was waiting on us, when we arrived for drop off. I did take a video of the return check in- just in case it was needed to protect myself from any claims of damage. This was based off of reviews I'd read concerning this company. Great service, polite employees and amazing pricing. I will definitely use them again in Philly!

This one is hard to do because the staff at this location were nice overall. Very welcoming, polite…read moreand professional. The location was very clean and organized. They offer a shuttle service from and to the airport every 10-15 mins. Unfortunately the low was that they gave us a car smelling like marijuana. At first, we thought it was a skunk. Then we realized what it was snacks it was too late to turn around and do an exchange. I contacted the main company right away and they are nothing but a bunch of incompetent and customer careless agents. They would not offer me a refund but as a "goodwill gesture" they offered me $10 coupon or credit that has never arrived. I have been in continuous communication via email and they don't reply for weeks on ends and with nothing but "we already said we won't refund you but will give you $10 token of goodwill". AWFUL! STAY AWAY FROM THEM! Zero customer care. You're on your own and their prices are NOT cheap. DON'T waste your time!!!