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    Phineas Wright House

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    6 years ago

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    Boxboro Regency - Gazebo

    Boxboro Regency

    (53 reviews)

    Cleanliness is terrible. Maintenance repairs made more professionally. Overall rehab including…read morecarpeting.

    Stay the fuck away…read more I booked (and paid for) a three-night stay and ended up checking out a day early. Throughout my stay, there were multiple bugs in the room, including insects crawling on the walls and small flying bugs (gnats? I'm not sure). The overall condition of the room made it difficult to relax or sleep comfortably. There was even a bug crawling above my bed at one point. The hotel itself is VERY dated and in need of maintenance. The air conditioner was very loud and struggled to keep the room cool. They also don't do daily housekeeping, which isn't a MAJOR thing but when your hotel looks like it came out of a scary movie -- it might be helpful. Did not get much sleep during my stay. Most disappointing was the response from the front desk when I checked out early. I explained that I was leaving because of the bug issues and asked whether a refund for the unused final night would be possible. I knew this was a long shot, but was at least expecting a friendly interaction. I was told that I should have reported the issue earlier so they could have moved me to another room (which objectively is very fair). I was then handed a manager's business card (also very fair) but then dismissed. Tone of the interaction was not friendly at all. There was little empathy and no apparent interest in understanding my concerns. I felt like a commoner being dismissed by a noble or something. Once again, did not expect to be fully or even partially refunded for my room, but also did not expect this dismissiveness and frankly defensiveness. I understand that problems can happen at any hotel, BUT matters is how those problems are handled. Between the room condition, the bugs, the poor sleep, and the unfriendly response when I raised my concerns, I cannot recommend this property. Stay away!!

    Phineas Wright House - eventplanning - Updated July 2026

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