Please do not order from this company. Their lack of compassion, accountability, and customer service during one of the most difficult times in my family's life was extremely disappointing. I ordered a custom urn for my infant granddaughter and paid for second-day shipping so it would arrive in time for us to receive her ashes. This was incredibly important to my daughter and our family, and I gladly paid the additional cost to ensure everything was ready when needed. Unfortunately, when the urn arrived, it was broken. Because of the time-sensitive nature of the situation, waiting for a replacement was not an option. I had to immediately find another urn locally so my granddaughter's ashes would have a proper resting place. I emailed the company photos of the damaged urn and requested a refund. Not only was there no apology for the inconvenience and emotional distress this caused, but there was also no consideration given to the circumstances. I was told the damage was a transportation issue and that they could only offer a replacement because custom urns are non-refundable. At no point did they take responsibility for what I believe was inadequate packaging. More importantly, they showed no empathy for a grieving family dealing with the loss of an infant. By the time they offered a replacement, I no longer needed one because I had already been forced to purchase another urn locally. I understand that shipping accidents happen. What I cannot understand is the complete lack of compassion, accountability, and willingness to make things right. If customer service and being treated with respect during a difficult time matter to you, I recommend taking your business elsewhere. read more

What company dealing with the passing of loved ones sends you a coupon for door dash with your urn? Seriously. Never heard back from customer service either. read more

Quick shipping & reasonable price doesn't over rule the bad taste in my mouth for this product and company. I cannot recommend this company! The Tiny & Miniature Peaceful Pillow® Urn Biodegradable Urns For Water and Land Burial does not perform as advertised. According to the website these cute containers for ashes ((yes, these are very cute, emotionally endearing) will sink within minutes and disitigrate within days. I tested these claims and found it took over a week for one to sink and 4 weeks later it was still intact. I contacted the company several times about this, asked to speak to a supervisor and never heard back. In fact I can no longer access their website. So much for customer service! These urns are a nice touch if you wish to give individuals a bit of the deceased loved one, but Do Not use them for water burial if you are concerned about the environment or your loved ones ashes floating around for a week or more. If you decide you like the product anyway, there are available for multiple sources besides In The Light Urns. read more

I placed an order for an urn on a Friday night with an anticipated delivery date of Monday or Tuesday. Total cost was $220.39, $136.95 for the urn with writing $71.80 for priority shipping. I called in twice over the weekend to request for my mom's image to be included, I had someone answer the phone and addressed my request in a timely matter. It was an additional $50 to include the image. The mockup was sent to me Monday morning and urn was sent out the same day. The urn arrived Tuesday around 11am. I am impressed with the service and overall quality of the workmanship. Highly recommend! read more

Looking for a loved one's urn is never easy especially trusting a website you've never purchased off of before. I was very hesitant but I am SO glad I purchased this special urn for my brother. It is beyond beautiful and exactly what I imagined. The quality is amazing, the customer service was amazing, everything about this purchase really warmed my heart. The customer service emailed me photos before processing for approval and emailed back quick! I did paid for 2 day shipping and I received it within 3 days! Thank you Erica for the great communication and the rest of the staff for going above and beyond for my order. read more

In The Light Urns - Funeral Services & Cemeteries Near Me - Visalia, California

100% satisfaction guaranteed? Yea right. My urn showed up extra small and dirty green color when it showed pink,orange,blue and a pretty green. What I got was a green turd. Not a fun problem to have when you are mourning a loved one. they also wanted a 15% restocking fee from my refund after I pay to ship it back to them. What a joke Of a business. $45 for a two inch urn is insane. read more

My Niece ordered her Uncle's Urn. Found what he liked and ordered. Yes, I received the Urn and clear case but, not the FSU hovering helmet. They sent it to the wrong address and told me there is nothing they can do about it. Unbenonst to me they contract with Amazon. I'm still waiting, Lauren who is , what I was told the owner is so not professional. I told her my Husbands honor was incomplete and she told me, sorry nothing I can do. My Niece payed $400 for this and it's not complete. She is not willing to make things right. I highly recommend you investigate the lighted Urn before purchasing. I can't believe they did this to our Family . No compensation or refund nothing. I'm sick to my stomach!!!! read more

I am so disappointed with this company. I received the 4 miniature urns with instructions and bags. The bags are too small to work with, and the instructions were unclear on how to transport them properly for the airline and cruise line. I called and left a voice mail, my message was not returned. I tried calling again, but could not get through. The call kept disconnecting. I reached out via email with my questions and they were not answered properly, the response I received did not address my concerns. After 4 more emails, I still was blown off and told to return the urns as it appeared I was not using the bags properly. After requesting the correct size bags again, there was no response. I will have to find an alternative and purchase biodegradable bags elsewhere. There was no compassion or assistance. Very short, curt and rude email responses. read more

They completely dropped the ball on getting the urns I ordered and paid way too much for 3 day shipping, out on time but it was going to be no big deal because I spoke with someone Friday who upgraded the shipping, I noticed that they didn't ship out so I called them and they said "don't worry they will be there tomorrow" ok cool tracking updated and now it's expected Thursday which is a huge big deal but when I called that day and I was like "hey so what happened here?" The lady just said "it's too late for us to get them there any sooner.... sorry" nothing about how they're going to work to do better just a bunch of attitude and a statement, not even an apology. just wildly unprofessional, I was told I would get a refund on the shipping and STILL have not received the product OR the returned shipping and the funeral I needed the urns for has passed almost a month ago. read more

I wanted to find a hearts for my daughter's ashes to place in my grandsons' (age 15 & 12) Teddy Bears, per the older's request. I had not read reviews prior to ordering and was a bit concerned when I did. They arrived yesterday and I AM SO PLEASED! They are lovlier than I had imagined and perfect. Telephone communication was easy and service & delivery was exactly as promised. I am pleased with the product ... except the engraving of my daughter's name on the back of the heart is faint. I plan to "upgrade" and order a necklace for myself and am excited to do so. I will ask if they can do something on the engraving to have daughter's name be less "faint" . read more

In The Light Urns - Funeral Services & Cemeteries Near Me - Visalia, California

This company was amazing to work with. I needed a last minute certified biodegradable water urn for a burial at sea from a cruise ship. They made sure it arrived before my sail date (which was less than 1 week) and kept me up to date on the status. Any questions I asked via email were answered promptly. I am so grateful for the extra attention they gave me. The certificate card included was exactly what the Cruise ship required and the Peaceful Pillow Water urn was perfect! Date of experience: April 25, 2023 read more

My brother recently passed and it was a devastating loss for my entire family. I decided to order 7 of the photo pendant heart urns for my family and I. I was very skeptical at first...I wasn't sure how it would turn out. I placed the order on Monday 3/18/19. Someone from the graphic design department reached out to me the same day to send a mock up of the photo and make sure I approved. Everything looked great. My order shipped 3/21/19 and I received the necklaces today, 3/23/19. I am so in love. They turned out beautifully. I am so happy and grateful we have a special necklace to hold my brother close to our hearts everyday. Thank you from the bottom of my heart! read more

In The Light Urns - Funeral Services & Cemeteries Near Me - Visalia, California

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Got my fathers urn very quickly. The wrapping to make sure it wasn't damaged was amazing. It came on time. I choose the Memorial Diamond 3D Crystal Infinity Wood Urn Set it's a very nice size with some weight to the crystal. I love it. The photo came out exactly like the proof. The box itself with the writing was exactly how I wrote it including the additional symbol. It is perfect for my dad. I know one day I'll have to purchase for my mom and I will be purchasing the exact same one. It's gorgeous. The customer service is phenomenal from start to finish. read more

I lost my mom and ordered her a urn that was special to me I thought she'd love shipping was supposed to be a week a week came and went i called the man said backordered so will be another week I called again just to make sure that lady told me a month can you imagine being that awful to someone that lost their mom and wanted a special urn no email no nothing on the delays then I canceled for a refund and they still have not given me a refund so in-between being destroyed by losing my mom I have to call my bank and do a dispute just to get my refund this is a awful and disrespectful company I don't know how they have these good reviews if it's not from bots these people just got lucky read more

I ordered an urn with a case for a soccer ball and paid 2 day shipping. Because of supply chain issues it did not arrive in 2 days. When it did arrive, they not only got the copy on the plaque wrong but they sent us a football case not a soccer case. The new urn did not arrive in time for my brother's funeral and they made us send the old urn back. This was a very painful time for my family and they didn't even offer a refund on the 2 day shipping costs. read more

My brother passed away and I needed the Urn within the next 3 days and I happy to say it was received and beautiful. Exactly as seen on the website. read more

With the loss of my Father In Law just before Christmas and the need for an urn by a specific timeframe, this company did an amazing job communicating via email in off days and hours and delivering a wonderful quality product in the time we needed. Thank you!!! read more

My dad passed away suddenly and donated his body to science, so there was really no rush on the urn since the ashes will come when they are done. I received the urn within the 7-10 free shipping promise. The urn is beautiful and the accent is nicer than the picture. If you're not in a rush for a funeral, I highly recommend. read more

I ordered an urn, was charged for it, then learned it was out of stock. They refunded it. Suggested I order one like it in a different color which I did. Again I was charged, learned it was out of stock (after being charged), but am still waiting for a refund which they insist was done. I received a refund confirmation on the first order; did not receive one for the second. Now I have to wait 30 days for the credit card company to file a dispute. Am not impressed with their customer service. read more

I'd greatly appreciate it if you could take a moment to read and share this post. This company has falsely advertised a product we purchased for my father's memorial. I have spoke with a woman named Amber and one named Tami who have been no help as they have to reach out to their "artist" to get the answers we need as to why our product received is not what was advertised. In addition, I was informed by Amber that she had never received so many complaints about an item from any customer, and that my complaints we're basically minor when referring to the gap on the edges of the flag case/medal case. Take a look at what is advertised and what we received. 1- First of all, look at the price and description of the product. It says it includes all three pieces..until you actually attempt to order it and then they inform you that an additional charge of $150 is needed to actually get the medal display case. 2-Prior to ordering, I asked if the medal display case was made to fit snugly in the urn, or if we could find one elsewhere..but they said it was specifically made for the urn and it may be hard to find another display case to fit...with this being said, I added it on. 3-We received our items and the flag case length is not the same as the medal display case as shown on their webpage. There is a 1-inch gap at the end when making one of the corners touch, but when asked about it, I was informed the dimensions are correct. 4-Check out the seal on the flag case. In the picture, it's gold. The one we received is silver... WTH? When I asked for an explanation about this, Amber said she would have to contact the artist. The box of the flag case says "vice presidential"..but the item purchased says presidential. 5-Dont even get me started about the size of the engraved piece we received. 6-I do NOT recommend this company to anyone, but want others to know they are falsely advertising their items. PLEASE SHARE! read more

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I'm only giving 3 Stars because of the beautiful Flower for my mother's ashes at sea burial.The flower came apart as soon as it hit the water.The flower went upside down and the container underneath that held my mother's ashes floated away and was afloat for ever we never seen it sink just float away.The instructions say do not glue bottom to the flower .Im telling you if you buy this flower you WILL need to glue or tape bottom on. read more

In The Light Urns - Funeral Services & Cemeteries Near Me - Visalia, California

all they care about is money. really horrible company and will do anything in their power to refuse refund even though they messed up twice! hope they get what's coming to them for being greedy, heartless and ignorant liars. read more

I am not one to ruffle up feathers, but my experience with this company has made me extremely upset. When speaking to the sales rep when placing my order for an urn, I informed her that my brother was a fairly large individual, 350 lbs 5'7, so I asked if the wood urn would be suitable for all of his ashes. She informed me that it would. Of course, with her line of expertise, I trusted her input and customized a beautiful urn, which upon arrival, was beautiful. But... The day my brother was cremated, we picked up the ashes and realized there was no way my brothers ashes would fit in the wooden urn. It was far too small. My family and I had to rush that day in order to find an urn in time for my brother's burial, which was the following day. So I called back and returned the urn, it was no use to me. And then, they inform me I would not be getting a full refund back, even though the mistake was made upon their employer. My family and I were already going through a difficult time and short on money at that, and I had to inform my mom that we would be out $100. Horrible. read more

I love the labradorite crystal necklace-- so much! I wish shorter chains were offered, but overall a real beauty. I was sent the wrong chain, but the correct one is on its way. Arrived very quickly and the customer service just made me feel at ease. read more

In The Light Urns - Funeral Services & Cemeteries Near Me - Visalia, California

My friend ordered two of the same urns for her husband and brother in law! In the picture the purple one was the size and location the hole was meant to be and on the blue it's clearly half the size!! The mortuary refused to fill because they said there is no funnel small enough to fill it due to it being defective!!! She contacted the website and all they said was to use the funnel they provided! Well the funnel they sent is too big for the hole!!!!! She said she could sent it back if they could send her a replacement since THEY sent a defective piece but they didn't even respond after that! I don't recommend this place at all they only care about getting there money! read more

In The Light Urns - Funeral Services & Cemeteries Near Me - Visalia, California

I purchased a tube for spreading ashes. I expected it to be better quality. Ultra thin aluminum tube with a slide on cap. Cap doesn't even screw on to prevent accidental spills. I'll have to tape it closed while traveling with it. The engraving is nice and it was delivered on time, it's just disappointingly cheap. I'm guessing I paid $35 for a $5 item. read more

I custom ordered an urn. I wanted two of their urns combined - There were no surprises here. One side had an engraving, the other a photo on a wooden cross. Communication and response times were excellent. I had the opportunity to review the proofs of the photo and urn, prior to approval. Everything looked great. What could go wrong? The rush-ordered urn arrived on Thursday, for a Saturday funeral. And, the photo was missing. I called the company and spoke to the manager, who said she would overnight the photo and instructions on how to attach with epoxy resin. I received the photo and epoxy the next day and never heard from the company again. In my opinion, the company should have done more. The manager apologized and the photo was sent overnight. Big deal, that's exactly what they should've done, considering the company made the error. A refund on rush shipping would have been nice. Something, anything to acknowledge the inconvenience and added stress during an already difficult time. Obviously, a refund or discount isn't going to make me feel better - I just lost a loved one - but considering the line of work, a nice gesture and follow-up would have showed that someone actually gave a shit. And would have left me with a different impression of this company. read more

I ordered on November 18th with the expectation that I would have it in 4-6 days as it states CLEARLY on the website. I called and received an answer service that knows NOTHING about the business and stated I would get a call back at 8AM Pacific time. I received an email from "Tami" saying that shipping was delayed because of the HOLIDAY!!!! I didn't realize that Thanksgiving places a huge demand on the URN business! I would NOT recommend using this company unless they GUARANTEE or MONEY BACK when they will ship your order. Pathetic considering what their customers are going through at the time the place an order. STAY AWAY!!!!!! NOVEMBER 18th Order. DECEMBER 1st "scheduled delivery" Pathetic and unethical. read more

We just received our urn after paying 1 day rush delivery and were shocked to find out that it is not actual granite. Reading the details more closely, we saw that it is "cultured granite." Basically plastic. It annoys me that companies such as this hide such critical information, fooling people into thinking they're getting quality granite. It's a shame that In The Light Urns takes advantage of customers during this time in their lives. In addition to providing misinformation and purposely confusing customers, this company has a horrible shipping policy. I've never heard of UPS not delivering on weekends. And the store owner did little to explain the process, further convincing me that they're taking a cut of the rush delivery fees that I'm sure many customers pay. read more

My mother passed away in March. My daughter came across a beautiful necklace urn she wanted to purchase from this company. I hesitated at first because of the price but looked into the company and the item and decided it was worth it. It was a beautiful necklace and sterling silver which was important due to her allergies. I ordered the necklace and requested engraving. The item took a little longer than I would've liked it to take in getting to us, since I needed to take to the funeral home to be filled. However, it was engraved so I figured that was why. After receiving notification that the item had been delivered on a Monday and there was nothing in my mailbox still by Wednesday, I reached out to the company via email and received a response asking me to call. I called and spoke with a representative and left a message for Amber the customer service manager. After a few days of back and forth it seemed that the postal service had misplaced the shipment. I spoke with a very nice man from company's customer service and explained what happened. He stated that he'd need to reach out to Amber in regards to this matter because she'd placed a note in account. Rather than asking me to call back, he asked me if he could place me on a brief hold, as she was out of the office and had to contact her. He came back on the phone and stated that they'd ship a new item to me and he would send it to engrave that very same day, so they could ship out immediately. He sent it so that it required my signature and I finally received it a few days later. Thank you for all the help and I truly appreciate that they came through even though it wasn't their fault that the item didn't arrive in a timely manner. The necklace is beautiful and my daughter is now very happy, as it has been a difficult time for us. read more

In The Light Urns - Our lady of Guadalupe- sterling silver necklace urn - Funeral Services & Cemeteries Near Me - Visalia, California

I spent a lot of time looking for an urn for my recently passed mother. I felt overwhelmed with the number of choices - and the thought of ordering anything online without actually seeing it in person felt overwhelming. I mean, this is where my mothers remains will be for the rest of my life. I ended up ordering a music box from In The Light Urns - it's different and more personal than a typical urn. I just received the music box. I paid for 2-3 day shipping and it arrived on the 3rd day as promised. It is exactly as it was presented on the website. The quality is what I expected. If I had to say anything negative about it at all it would be that the tempo of the music is too fast - which isn't exactly soothing. You would expect "Amazing Grace" to be slow and beautiful - this plays more like a jig - but that's how music boxes always are so I shouldn't be surprised. I still love the music box - and they did a perfect job with engraved plaque. It's very sweet and beautiful and I know my mom would have loved it. read more

Poor customer service Poor customer service - Marine logo came off the urn right out of the box and them emblem has scratches and glue residue on it. I called for replacement of the urn and stated we were on a deadline for the funeral service -she understood I would be out of the office where the urn was until after the holiday and she NEVER stated the replacement would not be sent out without the proof being emailed. When I called back today it was a different story and stated no replacements are sent without "photographic evidence". We had to fix it ourselves. I spoke with Jade...she said many times "its our policy" - well IN THE LIGHT URNS - our policy is that the customer is always right. Not the case there I guess. I gave them a chance to make it right with us - our time is worth something just like theirs I would imagine. I had to pay someone to repair their poor quality of product and craftsmanship. She said absolutely no payment will be made for your workers time or the materials used to fix their mistakes. read more

I wanted to thank all those behind the scenes at In The Light Urns for the excellent quality service. We are very pleased with the quality of the urn we received in the mail today. The color is deep and the metalwork nicely done. My dad is happy and my sister and I know mom would have loved the rich red color. read more

I ordered a silver heart pendant to be engraved and to put my baby girls ashes in. When the pendant arrived, the engraving was beautiful, but under the engraving was the S925 silver stamp. So to me and anyone looking at the necklace, it reads: Daughter Marie Rose S925 I am so upset about this. I called customer care and was told that the engraving had been done on the wrong side of the pendant. (It was engraved on the back) I was assured that I would be sent a replacement pendant, I just had to send a photo along to "Tami" in management, which I did. Then I received this email from Tami : We do all engraving on the back of our pendants. The stamp that is below your engraving is a standard S925 stamp that is on all Sterling Silver Jewelry. Now first off I don't see how anyone would buy these pendants to wear with the engraving on the back, especially with some of their designs. Secondly, nowhere on the website or any of the pictures does it state or show that there is a stamp on the pendant. If this is the case, shouldn't there be an option on which side you want engraved. I am deeply upset that something I ordered in a very difficult and upsetting time, and looked forward to receiving, came this way and with the email I received from management. I Am still waiting for a response from my email to Tami. I paid over $100 for this pendant. And what I got was unacceptable. read more

In The Light Urns - Funeral Services & Cemeteries Near Me - Visalia, California

Don't waste your time or money. I ordered an urn June 7th and was contacted 3 weeks later to tell me that they did not have it in stock (when I was supposed to be receiving it.) they said it would take 3-4 weeks to get it in stock. I asked to have my money refunded THAT SAME DAY. Two days later I received an email that my order was shipped and they couldn't refund my money. That was 3 weeks ago. The tracking says a label was created but the item has not been picked up. I have written emails with no response and am upset that during a difficult time someone would scam me. Horrible horrible company. read more

I ordered the Urn on June 8th. This is the only Urn i didn't order from Amazon. What a mistake, all the other urns came within 3 days, even those which were engraved. This company took so long to get my order, and I have no idea why. June 26th it is finally delivered. When I spoke with customer service, they were extremely rude. Now the urn has arrived, and it looks terrible. The color has swirl marks on it, like it was cleaned with a brillo pad. The plaque that they engraved is terrible quality and cheap material. Very unhappy. Don't use this company. Especially when you have a loved one who passes, they shouldn't have to be waiting that long to be put to rest. read more

I am extremely pleased with my custom frog urn they engraved and overnighted to me. Their customer service was spot on - the first time. Thank you. read more

Unfortuantley I was faced with the daunting task of ordering an urn for my brother who passed away at just 35. I was overwhelmed just thinking about it. I knew exactly what I wanted and there were multiple companies online that sold the one I had chosen. I went with this company, and am so grateful I did! They have great customer service, my item was delivered the next day as promised, even though it was Good Friday. In my grief I messed up my brothers year of birth and didn't realize it until an hour later. I messaged them and they were very helpful in getting the date fixed for me. The item was exactly as described. He was a huge fan of the Cincinnatti Reds and this urn was perfect for him. read more

I ordered an urn stand with an engraved name plate for the decedent. The stand and nameplate were amazing......just beautiful. Everyone gathered at the widows house on Christmas Eve and all remarked how beautiful it was. The shipping was fast and the packing was some of the best I've seen. I actually sent a private email to the company thanking them for such a great item and wonderful service. I highly recommended them !! read more

What a terrible and heartless company. They take advantage of families at their worst times. Zero compassion when they fail to ship items promised for weeks and weeks, only to have the wrong items that show up after more than a month. You're given excuses and broken promises to string you along, as if you don't have enough to worry about with a death of a loved one. I think they forget the business that they are in... it's not as if I'm shopping for a new pair of shoes for my enjoyment. I waPlease look elsewhere and save yourself the grief, devestation and heartbreak of dealing with these vile people. UPDATE: I took my cremation jewelry to a local high end jewelry store to see if they could and anyway salvage what I paid for and received. They've given me a report saying it's GOLD PLATED. On the urn website the item says GUARANTEED SOLID GOLD. This company is a bunch of lying thieves that are selling fake goods!!! Beware. Please please please do not buy from these bastards!! read more