I rarely give reviews unless they are either a really great experience or really bad one. Phoenician Medical Center is unprofessional, unresponsive, and all about referring to their internal specialist offices. By far the worse medical office I have ever dealt with. Hopefully they will see all these reviews and change their policies and processes. I have since moved to another office, One Medical, and very pleased with their committment to their patients. read more

If I could give this medical agency a score of zero it would still be to high. I have never dealt with so many incompetent staff and procedures. If you ever consider trying to utilize their practice please do yourself a favor and go somewhere else. read more

The office is small but clean, there's lots of parking.The staff is customer service oriented and Dr Brandon Woods is so knowledgeable and compassionate as a neurologist he is definitely in the right field, he listens to the problem and understands the issues, he'll test you to find out how to correct the problem. I would highly recommend my friends and family to him. read more

It's a bit run-down. But the staff is friendly and helpful. Their phone system is a pain, but once you know an extension (which the medical assistant should give you before you leave from your first appointment) it makes it easier to message people. Dr Konuru is at this location, and she takes time to ask questions and address concerns. They also have an on-site lab that can take blood draws, and administer various tests. Which is very convenient. The tech in there was almost perky. Very friendly, very helpful. My mother-in-law is blind, and she did her best to make it easy on her. We're still going through treatment. Some of their systems could use improvement, but we are comfortable with their staff. read more

Phoenician Medical Center - Words to live by, or you may die by them - Medical Centers Near Me - Mesa, Arizona

If there was a minus , that what I would give them. They lack in consideration, disrespectful behavior, mocking, rude and rerouting phone calls. The immaturity and having access to my family information. Even after transfering out, they continue calling and being so unprofessional, not letting me speak to upper management. Beverly and Fam read more

This is probably the worst medical center I ever experience in my life. 1st the Dr. Mehdy Zarandy is unprofessional. I filled the form to and explain why I was there to seek medical help. He walked in the room and totally unprepared. He never read my form. It feels like he is my 6 years old niece to play doctor and patient game at home. Dr. Zarandy wont' listen to your problem. He was in the room for total of 2 minutes and walk away. (BTW, there was no other patient in the office, I should know better when I see no one in the waiting room). Not sure why he act like he is busy or not care my visit. Before the doctor show up, The nurse take my blood pressure for total of 5 minutes. She can't read her blood pressure gauge and redo it again. my arm was so numb after 5 min. No joking, Yes, 5 minutes and she just stare at the gauge. I almost want to tell her to stop. The lab is total job too. This is my in-net work provider. The blood tech sent my blood work to out of net work provider. Now I am stuck with $300 lab bill. The place is not clean and very run down. Toilet was broken. On my 2nd visit, there was a homeless person just walk in the office and yelling he want to see doctor. The front desk did nothing and let it countiune to happen. I went home and switch my PCP. Very very scary place!! Do not go there for medical help read more

Dr. Zarandy is the best doctor. i've been coming here for several years his diagnoses are great. highly recommend.

I absolutely love this office, from the front staff to the NP Ann Reif. She is amazing! They are all so kind and helpful! Considering the area of town and the fact that they take walk ins makes their kindness even more unique! They also respond by text which is so helpful these days!!! read more

We need to have negative star options. The nurse assistant becomes argumentative. On her way out the door, she murmured that I should get out. And then closing the door she said to the person at the desk "did you hear that conversation." I opened the door and confronted her for her behavior. The nursing practioner was not at all interested in addressing her assistant's unprofessionalism and potential of having to violate my rights, but inviting a coworker to gossip about me. At one point the nurse practicioner invited me back into the room. The same assistant was still trying to argue with me. I was in more and more pain and feeling very distressed by this time. I asked that the assistant NOT be in the room. The nurse practitioner told me that she WOULD be in the room with us and that I had no choice. Then threatened to call the police on me. Your staff is the most unprofessional staff I have ever encountered. I was in pain, in distress, and in a medical center and your staff elevated it to conflict and threatened me with violence. read more

Doctor yell at me when I asked a question about my husband inability to climb stairs he yelled "I haven't gotten to that part yet. So I didn't respond. So today October 12 I go back to ask if he would call my insurance for a dme stair lift install since my Insurance will cover it with no copay. He said it's not my house so why should I call. So it seems he is racist or doesn't want me for a patient. Looking elsewhere now. read more

Absolutely horrible. Got tired of having to repeat myself to the MA, the student and then the nurse because speaking about all my health issues is already so triggering, and when I talk to a student the appointment is twice as long and they often will give me information and when the nurse actually comes in she corrects it. so I told them I did not want to see a student before hand. I heard them tell the nurse my request and she totally ignored it still brought in a student. On top of several scheduling issues and the nurse never having an inkling of who I was or why I was there despite several appointments. read more

Phoenician Medical Center Center on country club club in Mesa Arizona is horrible. The nurse practitioner Lisa Kahill prescribed wrong medications and doses She also made tons of mistakes with ordering tests and diagnoses. Her staff was incompetent and unfriendly. The referral department had no clue about anything and most didn't speak good English. I went through a nightmare because of their incompetence. I had to be weaned off a wrong drug she prescribed. Now to make matters worse I reported her and company to insurance etc nothing was done about it. Also now found out there was a data breach and all my personal information was leaked. Please don't ever go to this facility. read more

After 3 phone calls to 480 963 1853, trying to schedule my general checkup I am getting emails (and text messages) with the name of the doctor I do not want to see at Chandler/ Mesa different locations. Ladies on the phone are giving me conflicting - different from emails information. When asked for a name of the person I spoke to, she puts me on hold indefinitely. read more

I advise anyone who is thinking about going to this Drs office, do yourself a favor and DONT. I have never seen a such a group of incompetent medical people in my life. I don't know where to begin. I went to this office for an annual physical and check up. They ran blood tests and called me with the results over the phone saying I had a serious health condition. I went in to discuss it with the doctor and Dr. Konaruru refused to refer me to a specialist. A couple weeks later they called and told me that my results got mixed up with someone elses and that I was fine. Who does that?! Wow. Then they did it again a month later. Finally I called to speak with a supervisor and was told that I had no record of ever being at their office and when I insisted that they were wrong I was given the run around until I just said screw it and changed pcps. read more

Obviously the last two 5 star reviews are workers there or have friends/family working or are paid to write good things. Yes, that does happen. They may have the greatest providers but I'll never know as they couldn't even keep the appointment they made. Called on 8/26 to establish as a new patient. Should have run away from the one and two star reviews I saw everywhere and anywhere reviews could be left. But I like to form my own opinion. Scheduled to be seen on 8/29. Not too far out but for a place that "claims" same and next day visits, don't see how they can manage that. On 8/27 got a call from the same foreign call center I booked the appointment with saying I couldn't be seen until 9/3. I said that's unacceptable as we both made the commitment for 8/29, and was promptly told they were going to cancel the appointment. If this is the way a new patient is "welcomed" into a practice it's just as well the visit won't happen. If you can't even get an appointment straight, who knows how the rest of the office is handled. read more

Sick of coming here and my hubby and I are always here minimum of an hour. His appt today was at 12:15 been waiting an hour just to have a paper filled out for Hanger. Ridiculous!! Guess I will eith go to their Chandler office or find a new PCP to go to. Front desk ladies are always pleasant and Ann Reiff ansd her MA are awesome just wish scheduling would not double and triple book. Makes it aweful for the patient. read more

Poor/rude front desk customer service Poor appt coordination Cancels appt often Poor provider interaction No follow up for referrals No follow up for test results Office old and dirty Doesn't care read more

I have dealt with chronic allergies for years. I've tried many many different methods of treatment from pills to injections with little to no relief. Ann Reiff FNP new exactly what I needed after listening to my history. She was patient, kind & professional. She gave me what I call "Miracle Allergy Shot." It's been about 5 months since my last shot & I am still allergy free. Thank you Ann Reiff for your expertise. So glad to have found you! read more

I absolutely adore everyone at this place. I've been coming here for several years. The front office staff, the dr assistant KP, the dr Ann Rieff and the phlebotomist are all A-mazing! read more

East Valley Family Medical, Mesa, AZ My experience with this place was awful. In fact it's the worst I've ever experienced which is why I'm leaving this review. Mary at the front desk was very unprofessional! She couldn't handle me saying it was inappropriate to cut off any patient from their thyroid medicine under any circumstance. She repeated their policy then said she would set an appointment for me & see about a short supply to get me by. I repeated myself by saying no PCP has ever cut me off of medicine that my blood-work shows I needed. Mary restated their policy several more times. I said: "It may be your policy but that doesn't make it right! And since you guys cut off my thyroid medicine, I was going to have to start looking for another PCP." That's when Mary said she wasn't going to set an appointment for me and I couldn't get a short supply of the medicine. (How professional is that?) I told her "I said I'm going to have to start looking for another PCP" who cares and won't cut direly needed medicine for a patient who needs it. She blamed me again a few more times before finally saying "I can't help you!" Then she pointed to the 2nd front desk receptionist and said "She can help you!" So I stepped 5 feet to the right and waited while the 2nd receptionist finished what she was doing. While discussing my situation with the 2nd receptionist, Mary at one point, turned, laughed out loud at me and started to walk towards the back. When i confronted her on her laughing - she said "I'm just walking away from you sir because you're not understanding." At this point the best thing for Mary to have done was to avoid coming back into the area and engaging in any kind of conversation with me. But being the unprofessional she is, she couldn't help herself. So the situation escalated with Mary's continued interaction. If she had left it alone after she said to speak with the other attendant, it wouldn't have continued like it did. This is where a trained professional would know to zip their lip and stay out of continued conversation. There are training classes you can take to know what to say, what not to say, and when you should say nothing. This company needs to send at minimum, Mary, to one of these training classes, because she just couldn't help herself. She kept up her side of the bickering back & forth. Not one person there was capable of empathy or understanding dire circumstances that I was trying to convey that my family and I have been going through for weeks or that one of them has cancer. What I was saying simply fell on deaf ears. Do not expect Mary or this establishment to change and become more compassionate. This is a systemic problem tied directly to their policies including: requiring patients come in to see a doctor for anything simple including prescription refills; they will cancel appointments and reschedule you for their convenience; they don't return pharmacy calls, and they never answer the phone.Those 2 at the front desk do not answer phones, so why have a phone? Their answering system has a very nice sounding woman talking about how much they care and empathize with their patients' chronic health issues and that you can trust them to take care of you. It repeats endlessly as your time on hold just keeps growing. It even says that walk-ins are welcome. But of course when I arrived and asked to be seen since I was out of my thyroid medication and it was an emergency, they couldn't accommodate. Instead I was put through this experience of Mary bearing down on me. When, Mary came back into the area she immediately denied it, saying, "I wasn't laughing sir." My reply: "Yes you were! I saw you do it!" Mary: "I was just..." My reply: "I saw you do it!" Mary: "couldn't believe that you're not understanding. It was just kind of uh... My reply: "No, you don't cut anyone off of medication, not when their blood-work says they need it. Period!" Mary kept going on and on with me at no end all while I'm trying to speak with the 2nd attendant that she pushed me over to. Strange how she had so much to say after she couldn't help me on her side of the desk. She and I went on for another 10 minutes. At one point I said "You need to call and let me know next time that you're going to cut me off" Mary: "How are we going to know that you're out?" I said: "You would know! You guys are my healthcare provider!" Continue reading this EVFM Mesa review, on this health care providers' other Yelp location listing - https://www.yelp.com/biz/east-valley-family-medical-chandler-2?hrid=CLb-O read more

I've been coming here for over a year. Although sometimes it takes a little while to get through the staff really does care and wants to help you. A medical assistant at the office, Anu (sorry don't know spelling of her name) really came through for me. She sped up some paperwork I need and expedited everything. It was very very important and although she was busy she made me a priority. I'm so grateful to the office! Thank you!!!! read more

Very bad experience with the East Valley Family Medical. Lost my immunization and medical records. I went with Dr Lucas since 2005. Now they take over and they can't find anything!!! Sad situation! read more

Hello my name is Melissa Brooks. I was a client under Phoenix neurological and Pain Institute last doctor was pappoe. I discharge them today. Their claim was that my urine was coming up clean. I am on minimal pain medication. I've had really bad experiences with them when it came to doing the cortisone shots. Also a huge failure for the back implant. Dr. Pappoe isn't very understanding. I work within the parameters of my medication. I also have my spouse who helps me keep track of my medicine. I know the patient is not always right in your guys's opinion. The doctor takes president. I really feel that he has no empathy. Never asked why my pain was getting worse. I came away from my appointment yesterday feeling very disrespected. If I can find a way to contact the AMA in regards to Doctor P I will. I know nothing will come out from it because the doctors are always right in your guys's opinion. But I feel my rights were trampled on and I was disrespected. read more

Worst ever. They Rescheduled my appointment....after I showed up. Lost my records, lied in my records, lied to insurance company, mishandled lab samples. No doctors only unqualified nurses. Wouldn't trust them to diagnose a hangnail ... On and on...... And on read more

They don't even deserve 1 star! BEWARE - if they give you a prescription, you will need to remind them to actually call it in! This happened to me Three out of Four times! The only time there was no issue was when the provider called it in because she said she "didn't trust them" to do it. SAD! read more

I do not see any of these physicians but I do have clients that I make appointments for, so it's necessary that I make frequent calls. The recording goes on for a lifetime....over and over you have to hear the text number and how you may text for an appointment and they will respond in....blah...blah...blah. Then if you happen to get someone to answer, and ask a question, they put you on hold again, because they lack any knowledge of their job or location....it's then that you are sent back to that horrible text message nonsense, over and over again. By the time you actually reach a person that's capable of making an appointment, you have wasted somewhere between 45 minutes and 1 hour.....as you are then "accidently disconnected".... Good luck!! read more

my husband and i have gone here for 7 months, seeing Dr. Konuru and Nurse practitioner romesberg . we have many health problems and have had had nothing but excellent health care services. the non-health care office staff is sometimes inefficient but always take care of the matter when reminded. Charleen H. Greer read more

the absolute worst dr's office in the world 480-963-1853 this pos text line is the worst idea they have ever had , yes the the humans on their front desk are horrible yes they could care a less if they die in the waiting room , BUT texting is soo much worse , the employees do not give an ounce of care about anything but getting through the 8-5 and not getting yelled at , i've never spent a minute in the office when 50% of the people are mad and complaing about horrible service..i have personally sent 20+ texts over a two period and 100% of none have ever been replied too. when i stay on hold for an hour , and get upset at the zero help , i come to find out it's the text line ,.... she said please hold i'll transfer you to the correct office , in which i promptly get hung up on ..... blazing mad .. i work for a living and can't take so much time off for shear incompetence.two frkn months and still no resolve , two office visits and 80 dollars in co pays 5 hours out of my life ... read more

They wouldn't see me citing reasons like my ahcccs wasn't active (it was) and then told me I needed a picture id also. Waste of my time going there. read more

this is the worst medical practice that I have ever been to the doctor I saw had absolutely no bedside manner the whole practice has horrible patient care and service and I wouldn't recommend them to my worst enemy read more

I set an appointment for my daughter. We were seen by a student nurse who had no idea how to diagnose a medical condition, nor did she address any of the health issues my daughter has. She suggested that my daughter get on her knees and pray to Jesus for guidance. Completely unprofessional and a waste of money. I called and complained twice and have not yet received any response. If I could give a negative star, I would! read more

This is this most unprofessional medical office I have ever gone to. Apparently there is no consistent record keeping because I've been called by 3 different staff members about a referral on a matter that I have told several staff that I already have my own gastroenterologist!!!! I have waited over an hour in their waiting room to be seen several times to be led to an internal office to wait 30+ minutes more. Then the nurse practitioner spends 5minutes with me. And doesn't even have my test results so has to run to another room to run them off. BTW they don't even call their patients to give them their test results. Instead you get calls from unfamiliar medical offices wanting to make an appointment with you because EVFM told them to call. And leaving messages for someone to call you back? Ha. You might get a call back in a week or ten days ----- or never. This isn't the only location I've been to or had problems with. My advice is to find another doctor's office not affiliated with EVFM. They don't even deserve one star. read more