To Chrissy the insurance adjuster financial woman was very rude to me on December 3rd when I…read morechanged over from United healthcare she was very rude her etiquettes are in the toilet she coughed didn't say excuse me she she yarn really loud and didn't say excuse me she had attitude and I was really pissed off that's why I waited before I sent this rating. The whole company sucks I didn't know I was dealing with a 2.1 company you all about as worse as insurance company

My representative was very helpful and patient with making an informative decision. I had a lot of…read morequestions and they were answered in a timely manner.

needed jump-start service.. automated intake for request was…read moreterrible (misunderstood most of my answers to its questions) but finally let me talk to customer service rep. who was great...verified all in- structions by text & followed up to make sure I was happy with service... service provider ( Nick) was GREAT !! ...arrived within 15 min, quickly dis- covered loose battery terminals, & tightened them (suggested "shims") also gave me great advice about my tires Thanx Nick & Hartford

Tomorrow I will be calling our independent insurance agent to get them shopping for an alternative…read moreto the AARP-Hartford insurance. We have been with this program for a number of years, bundling home and auto. Yes, the rates keep going up each year, which is to be expected. Last year seemed on the excessive side, but I let it roll. Today I realized that they are proposing a 71% increase in our premium for 2026 to 2027. What?! We are mature adult drivers with less than 10,000 annual miles of driving. My husband had a recent minor accident, but I don't believe that has even entered into the calculation for the new premium. There was no damage to the other car, very minimal damage to ours, and no injuries. No tickets or other accidents on record. 71%? What I see online is other consumers reporting that their rates were going up 45 to 50% in a number of cases. Once they shopped other providers, they were able to get much better deals. I sure hope that will be the case when our agent shops options for us. Just on general principal, I want to get away from Hartford as soon as possible! It's a good thing our renewal time is almost here, and we will be moving on away from them. Their partnering with AARP to save older drivers money seems to have turned into a bad joke, bordering on a scam.

Usual great phone service. Picked up on the 2nd-3rd ring…read more Purpose was to add a new car to policy. Too less than 5 minutes. And as someone else pointed out the phone rep, as a American citizen spoke perfect English.

I have insured my home and 3 automobile policies with Amica for more than 25 years. At one time…read moreAmica was a 5 star company focused on customer care but something has changed not for the better. Yesterday I had a flat tire on a rural part of the highway. I called customer care and was told I had to download a form to put in the request for help! I had limited cellular service. Therefore I was unable to download the form to ask for help! The customer care person said that they weren't able to put in the service call for me. Fortunately a passer by pulled over and helped me charge the tire. And fortunately the person was a good person and did not have ill intentions. No longer a 5 star company focused on customer care and safety; they are unwilling to live up the their claims of Road Side Assistance .

Leigh McGraw is truly a SUPERSTAR who never let's us down! She is thoughtful and human-centered in…read moreher approach, an EXCELLENT listener, and thorougly supportive of our needs. She is professionally proactive, and highly responsive to every question that we have - without ever being "overbearing" or "pushy." Leigh always delivers value beyond what we hope or expect. She is truly knowlegeable of her craft, and patiently educates/guides us whenever there is opportunity to do so.

I'm very disappointed with State Farm I will never In a million years do business with them ever…read moreagain paying high ass insurance to find out it didn't even cover my car I learned my lesson and I will never ever ever deal with state farm again I will replace my car. And I'm already looking at new insurance agency!!! your people your company is fraud ass people!!

My Father worked in insurance / re-insurance all his life, and he'd know the good from the bad…read moreinstantly when it came to his own policies. Until his passing, he was with Coe / State Farm- and I switched all my policies to Coe after his death. It was the best move I ever made. I had a disasterous situation a few years back, and State Farm made good on it. Naturally, if they're assisting you on a 23k loss - you have to understand your bills are gonna go up- but in all honesty it wasn't as bad as it could have been...and I'd want the company that was there for me to recoup their losses someday. Two years later, what began as a quick account review by Justin at Coe's office to see if State Farm could meet my USAA rates...became a meet and BEAT by far. Between the rate beat and an added incentive to bundle, I actually decided to up my coverages too(as it was 'found' $, that I didn't have before). To go from 50/100/50 to 250/500/250 was a smarter move now that I actually have things to lose- and I had been being cheap / under protected all along. Was only a small amount of $ to boost those coverages big time, and behind it all - I know it's a company that is gonna do me right because they've done it before. A+ across the board.

We have been clients with Coe for many years. When we…read moreneeded life insurance for my husband with a heart condition, he spent a lot of time with us trying to find a policy. His staff is friendly, knowledgeable, and when they don't have an answer they will find and get back to you quickly. Ilana took the time to make me aware of auto insurance plans I did not know about to help me save money. The office will check in with me from time to time. I do not have to remember to reach them. Here we are cared for as individuals not as a "policy". I recommend Coe and his office to everyone. Dianne N

i truly appreciate doing business with ur company. i appreciate how humbly honest /reliable y all…read moreare. i'm grateful that i have very good insurance an the price is very fair. i pray blessings will continue to follow y all everlasting. (s. empress joy)

Great service and very competitive pricing. Mr. Trang was very pleasant to work with. He answered…read moreto all my questions (it was many of them) and provided me with very competitive auto quote. Definitely recommend

Cashier was rude and short and seem annoyed to be there but the woman who took my passport photos…read morewas fine ($12 plus tax) except I had to wait a long time for the photos because she was chatting with her co worker while holding my pictures

I have been a AAA member since I got my license at 17. I also live in west hartford and could walk…read moreto this AAA location. It's time for me to renew my drivers license, and there are no openings until after my license will be expired. Apparently everyone is taking appointments to get the "Real" license for travel. AAA is taking appointments from everyone, including non AAA members! Why am I paying a membership fee if you aren't offering any perks to your customers that are actually paying you for a membership???? AAA paying members should be taken care of first, we should be be first in line for appointments. Come Monday morning I'm canceling my membership and adding roadside assistance to my auto insurance instead of paying AAA.

I was in the process of refinancing my house, and was told I needed Flood Insurance by Bank of…read moreAmerica. The letter I received from the Bank stated I needed to carry a certain amount of coverage before they would approve the loan. I had a suspicion that I did not need it, but had to expedite the process...and John was there every step of the way. John contacted FEMA, got from them what I needed and instructed me on what I needed to do. Not only did he help with that, he was also experienced enough to know that what the Bank was telling me I needed was false. Furthermore, he contacted both the bank and FEMA again for me to allow me to focus at my job, while all of this detail was being handled in the background. John is experienced, friendly, and is a top of the line insurance agent. He goes above and beyond for people, and has a very calming and reassuring tone to his voice when speaking with you. He will follow-through in what he says he will do, and even go beyond that without you asking. His office team is friendly and courteous, and will assist you when John is helping other clients. They are experienced, and they know what they are doing as well. I would recommend John's agency over any other State Farm agency for this very reason. Thanks John for helping my family during a very difficult process and ultimately knowing more than the Institution that was supposed to know more to approve my loan!!!! Thanks!!!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: CT-1432853

We have had Travelers Insurance for our home, autos, and rentals for 15 years. Always paid premium…read morein full and on time or early. Over 15 years we had a total of two claims. One was a homeowner claim for a dishwasher leak that damaged our floors, that was over 6 years ago. They tried to weasel their way out saying it was a long term leak and we didn't report it in time but we challenged it and they covered the damage. The other claim was an auto comprehensive claim and they covered that with no issues. After the homeowner claim the premium went up by almost 50% the next year. The following year there was another 40% increase then another almost 40% increase after that. Last couple of years the increase was minimal. Even with the exorbitant increases in the homeowner policy we stuck with Travelers. So, this year we were waiting for the invoice and were blindsided by a letter telling us that Travelers wasn't going to renew our homeowners insurance due to "debris" in the yard. There was no phone number to contact them regarding this issue just a "matter of fact" statement that the policy was not going to be renewed. Oh, they still wanted the auto insurance but not the homeowners. After 15 years, premiums paid on-time, one homeowner claim 6 years ago and no advance warning of non-renewal for a subjective view from an aerial photograph that they suspected showed "debris". We live on 5 acres that we farm, we grow grass hay for horses and have more than twenty fruit trees, table grapes berries and vegetables. We repurpose or recycle most of our waste items. We have tractors, trailers and various farm equipment. WE DON'T HAVE DEBRIS STREWN ABOUT THE PROPERTY! We have pallets we store to use when we cut the hay, we use drip irrigation for most of our trees and crops and store surplus supplies for installation and maintenance of our irrigation, equipment and facilities. This is not "DEBRIS". Our complaint is, after 15 years of paying premiums in-full and on-time, not one person from Travelers Insurance ever contacted us regarding their concern about "debris" existing on the property. NO LETTERS, NO PHONE CALLS, NO EMAILS, NO TEXT MESSAGES, just a letter of non-renewal. (NOT a shining example of customer service!) In our state Travelers doesn't deal with their customers directly. You need to use a independent agent that offers Travelers Insurance. Our agent can be difficult to contact. He doesn't return calls in a timely manner and never contacted us regarding the non-renewal, we had to contact him. He requested the photo from the underwriter and we provided him an explanation of the areas in question to forward to the underwriter. We are not sure he ever really provided anything I gave him to the underwriter. He did, however, say the underwriter didn't budge at all and that no explanation would change their mind. We gave Travelers 2 stars. We struggled with 1 star or 2 stars, but settled on 2 stars because they did repair the dishwasher damage and the auto comprehensive claim to our satisfaction. That being said, we would not recommend Travelers to anyone if asked. This is due to the lack of competent customer service follow-through that is expected from a long-term relationship.

I am incredibly frustrated with Travelers. I am a long time customer trying to make a change in my…read moreauto policy (to correct a Travelers error!). I have called about two dozen times over the past few weeks. Every time I get a message that says "We are experiencing unusual call volume." Message to Travelers: if you always have unusual call volume, then it is no longer unusual, it has become the norm, and it means your customer service department is understaffed, which reflects poor management. Worse, I keep choosing the option to get a call back "in at least 20 minutes." This system just doesn't work. So I've given up on it and am now on hold for 43 minutes--no message indicating how long my wait may be, just the same PR recording over and over and over again, which ironically begins with, "we know that your time is valuable" and ends with "we appreciate your patience." It's a pain in the ass to change insurers, especially after twenty five years, but it looks like that's what we're going to have to do. Because a company that has become this inaccessible is probably a company that has other problems. LATER: For the record, I did call the number that Travelers provided in its comment below. Guess what. Hold, hold music, "all of our customer service people are currently assisting other customers." I'm not getting on that merry-go-round again.