I want to say the best and most professional person I have encountered with an HOA is Diana at phoenix Management. We all have different encounter but Diana was very professional and helpful to my case and the information I needed on a timely manner. Diana C I really appreciate your help and professionalism read more

Id like to elaborate on why I posted the picture; this is the way the association constantly speaks to its residents. They are extremely unprofessional, rude and cannot be bothered to communicate effectively. The only communication we get from this pathetic joke of a "property management" is constant negativity and belittling of its residents. Never once have they organized a community day, a holiday event, or anything positive that would benefit the residents of this community. It is always just constant negativity and in the most deplorable way communicated. Absolutely disgusting and vile humans that run that shitshow read more

Phoenix Management Service - They say we live in a pigsty and insinuate that the residents have no human decency, common sense, dignity or respect - Property Management Near Me - Lauderdale Lakes, Florida

Awful. That's it. Awful. It's not worth listing all of the ways they are terrible, it's a waste of time. Use a different management company. Phoenix is so bad that I'd gladly pay a premium to not have to deal with that place and the employees there are like zombies, but with smaller brains and MUCH more unpleasant than zombies. That last sentence was not hyperbole. read more

I had the worst experience with Debbie Casablanca at Phoenix property mgmt. She never returned my phone calls and she caused a potential delay in closing bc she did not provide adequate assistance with the estoppel process. She was also rude and annoying by email. Im not sure why communities continue to hire Phoenix for their HOA needs but this company has horrible service and communication. My initial experience with Nadia in customer service was amazing but Debbie needs to be replaced. read more

this is the worst management company by far. the owner Adam is actually disgusting, rude, obnoxious & very judgemental!! he needs to learn what it takes to own a property management company & manage himself first.his team of so called property managers do not know how to even manage anything even themselves. they are good at finger pointing & blaming everyone else, the have very poor communication skills & cannot even handle a HOA meeting. they are by far an embarrassment for the industry!! they can not handle monthly ach payments double billing recharging & recharging & known for depleting accounts it is impossible to get all your overpayments back they do not properly add your money to assessments they wind up billing & billing you! & they are terrible in accounting, communication, not skilled in any form of managing. I would like to report them to the authorities of the dpbr of how this very, very, very poor excuse of a management company does business & how they treat others & the owner Adam Goldbergs unprofessionalism to respect homeowners & forget about calling the designated so called manager if there is an emergency they just do not respond ! Adam Goldberg should not be a property management owner he needs to learn the business!! DJT read more

Slow to respond to emails and calls, sometimes not responding at all, unfriendly. Frustrating as heck; especially when you're trying to help your parent and things are already stressful. read more

Horrible service. It took me over 2 years and 30 emails to get an incorrectly charged late penalty back. The penalty was imposed due to THEIR own mistake of not automatically charging my account as they were supposed to per the filled-out ACH form. About 8 of their employees dealt with the matter of a stupid $75 over-charge. I was told, "oh sorry, we charged you incorrectly: Just pay it and we will pay you back, it's an administrative matter. you need to pay us first, then we reimburse, it's the system". So I do that like an idiotic sheep, believing the Phoenix liars. Then it took me 2 years to get my money back. And hours and hours of aggravation! I about started hating just living in the condo I got, because of these incompetent Phoenix people. The endless calls. You get the merry-go-round all the time. It's the principle that I have to pay for their mistakes, that upset me and the idea that they can make your life hell, ruin your credit score etc. all because of their mistakes and incompetency - not mine. So the more they stretched to do what they promised, the angrier I got, and the more determined to get my money back from them, that they basically fraudulently - with deceit - talked me into handing to them. They send your email to Mary, then to Pauline, then to Scott, then to .... this went on and on and on and on .... Every time, you have to explain everything. If you call, you end up waiting .... again spelling your name, again handing your address, again your account number ...... In the end about in year 1.5, one of the employees suggested to call Ms A. The same darn lady I began with .... It was nuts-driving. The only thing that worked was attending the annual meeting and confronting Phoenix there. Then it was all fixed rather quickly. I have my own business. It takes me about 2 minutes to reimburse customers. Took them 2+ years .... Wholly inefficient. Phoenix knows how to make home-owners feel really bad. So if you want upset homeowners, hire this company. read more

I will not recommend this management company at all. They are the worst of all in south Florida. cannot speak via phone with your own property manager , recommend they own contractor, advice for higher maintenance fee...that association can afford. ect,.. read more

The worst company to deal with. They will not answer or address any of your concerns. They only time you'll hear from them is when your monthly fees go up. read more

Infestation! Obviously, it makes no sense, except for a temporary fix for me to exterminate my unit, only to know the neighboring units are infested as well. There was a 9 month roof repair on the unit, tons on wood chips were all over my unit balcony. This allowed insects to enter gradually until I ended up not being able to occupy the dwelling. All my packed boxes to relocate were infested. No working elevator for over a month during what would become an eviction process. Elderly, disabled, what to do? I deserve punitive damages, no? read more

Property manager Stacy for Meadowridge East not keeping her word, she has been notified by myself and my wife about broken tile do to replacing flow boxes in Meadow ridge East. it's over 6 months and now most recently the past four weeks, that she told me she had the tiles and she get the broken ones replaced. She keeps giving me the same old story that she will take care of the tile replacement. I called Phoenix Management and I was given a name of Adam whos in charge of all property managers, I sent him an mail with my phone number and no answer from Adam. read more

Zero value added. Not sure if they even come out to our neighborhood. I received notice to remove construction debris SIX DAYS after it was created and removed within four hours of it being created. Some neighbor must have taken a photo and sent a complaint. The "service" never checked, obviously. Don't waste your money on this organization. read more

The first property management that never leaves the offices to visit the property. They answer rudely and they basically tell you to do everything by yourself. If you are persistent asking, they get emotional and use their favorite word: harassment. Our condo has tons of issues but if we don't solve by yourselves they don't do anything and yell to you at the phone. They should not be allowed to have a licence! Scam. read more

Pictures are a thousand words: house light with missing fixture over a year; pathway lights with wrong bulbs and missing diffusers; many house and pathway lights out for months; parking violation notices removed from cars and placed on buildings, fencing and street signs - never removed ( that is the violated cars and the reposted notices); trash throughout the property including water bottles, used masks and gloves, fast food containers, etc,; an abandoned vehicle since April 2019 still on property; same cars in guest space every night; weeds growing higher than actual foliage; pile of dirt left by landscaper. I could go on. The maintenance in non-extent ; their vendors are second tier at best, if even licensed. The only work done on the property is by these vendors who do shoddy work at best and, of course, the owners pay for. And, more important, there is absolutely no transparency. Everything is done behind closed doors, no meetings, no notices. read more

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Horrible service horrible practices! Unfortunately I'm a homeowner that has this company as an HOA and the way they conduct business is lacking in many areas. Their lack of information and or follow up with homeowners is distasteful. Wish I had read the comments before purchasing in this area. read more

Poor service ! Unprofessional . Waste of money . Run ! Go else where for property management services .

I select 1 star because there is no way to select -5 stars. Phoenix Management is the most unprofessional management company in all of south Florida. they are pathetic. STAY AWAY. They have sent tens of thousands to vendors to jobs who had not been finished. They take no responsibility for their actions as according to them - they are perfect in every way, except the ways in which an HOA is protected. They have yet to receive me monthly mini financials, minutes or guidance that has only sabotaged this business. BE FOREWARNED...STAY AWARE read more

This "Management" company continually harasses property owners for minor things like parking in the street and the tires over the grass line while 2 houses down there are 3 homes in dire need of landscaping cleanup, painting, spilled garbage and look like dumps. This homeowner has a relative taking care of an 18 month old who parks in the street (which is allowed) when she arrives and cannot move her car into the emptied driveway until the child takes a nap and can be left unsupervised for a few minutes. Unfortunately this "Management" company harassed this property owner at a former residence. They are terrible at what.they do when they should be concentrating on more critical areas like the appearance of the neighborhood. A lot of dumpy looking houses in here in Deerfield. read more

My visit today was pleasant and met with smiling faces and helpful staff. Very polite and professional. I can't relate to the negative comments I see here because it can't be. Both times that I have visited went exceptionally well. Special thanks to Sandra for assisting me with all my needs and questions. She's the best. Very clear and knowledgeable. Thank you!!!! read more

As a recently hired Property Manager, after reading all of these negative reviews, I wanted to share what it's like on the "inside". First of all, everyone has a lot of experience and do know what they are doing. With hundreds of phone calls all day long that most of the time have a rude, demanding and even screamIng person on the line, it becomes a time consuming waste when the problem could have been solved faster by being polite. If you read, and that includes all of the documents given to you, then you would have a better understanding of what you are required to do when living in a community, like following the rules. Which is another task that Property Managers have to spend time with. Looking for violations. The Board of Directors are the communities "leaders", we follow their directions as to what they want to spend their budgeted money on. It is a volunteer position that not many people want to get involved with. I would suggest going to meetings and getting on a committee to make your community better. As far as the company goes, it has made some changes of recent and it takes time to get the kinks ironed out. Upgrading software that did not go smoothly could not have been predicted. The next time you have an issue, it might be faster to email and realize you are not the only one so maybe being patient would help. FYI - someone called the office to say there was a fire, they were told to call 911. This is the level of stupidity we deal with. read more

You never get to talk to someone for assistance, very rude staff. Unhelpful, they are just taking your money and doing NOTHING.

If I could, I would give negative stars for this management company. Ann Wactlar is the Community Association Manager for my HOA. I've been involved with HOAs in several states all over the country and Ms Wactlar is by far the most unprofessional, condescending and disrespectful manager I've ever experienced. How does she still have a job? The rest of the neighborhood families are starting to open their eyes and believe me, we are all working together to get things turned around here, stating with Ms Wactlar and Phoenix Management Services. read more

Does not even deserve one star. I called our property manager from our community to ask for the updated condo docs as to why we were having letters send to us. I asked issues please send me the updated condo docs and she flipped out and yelled at me over the issue we were having. All I said was can you send me the updated condo docs and she screamed and yelled, I couldn't even get a word in. The girl in my office couldn't believe that somebody was yelling that loud and acting that unprofessional. She ended up just yelling at me and hanging up the phone. Never in my life have I don't with anybody in the business world like this woman. Clearly the owners allow the property managers to speak to the Homeowners that way, because their reviews are terrible on every website you google. They need to remember that us at homeowners pay their bills and their pay checks. Completely unprofessional. read more

This is my second attempt to write a review since my original review was removed after close to 1.5 years posted. It was stated that I needed to provide more detail about my customer experience so here we go. I have had to deal with this company for over 2 years with repeated difficulties. The manager of my property has been very disrespectful to me numerous times including yelling at me and lying to me. She repeatedly does not return phone calls and emails and when she does respond it is often without acknowledging the questions asked or because I called the company to complain. I have had to inform her of Florida statutes that she must follow and also remind her that she does not have the right to discriminate against me. For example, when requesting to view documents I was forced to drive to their offices even though our by-laws state we do not have to cross county lines to do so. I was met with attitude and multiple questions as to what I was trying to find in records. When asking for clarification on items missing or unexplained I was told she didn't have time to find the answer. I have had to demand that the companies she hires have a license and insurance. I have had to refuse the service of companies due to the management's refusal to submit proof of insurance in advance. This company along with the Board has also repeatly harassed me and created new rules to make my life (and the lives of other owners they don't like) more difficult. For instance they will send letters stating that I have violated rules or laws that are not real. They have sent letters threatening to fine me a $1000 for not requesting to have a pet in advance a year after having the dog when the precedent was that this was not necessary (I also had a cat for 7 years at the time as did many other owners including board members). Even after filling out the application (proving the dog met all criteria) they insisted that I violated a law because I didn't ask for permission in writing stating that the pet application was not the same as asking for permission, so they changed the forms again to require me to request "permission." They eventually dropped the $1000 fine when my pet had died, which was the only act of kindness expressed in all these years. The manager have sent me a letter for having trash at my door for 5 minutes (which was removed while she stood 15 feet away). This after she said we should resolve issues by talking to our neighbors though she couldn't just know on my door to tell me to take the trash out. Apparently she feels it is more effective to take photo and send me a letter in the mail a week later. They have tried to force me to make my partner apply to live with me when I own my property and am not required to pet the by-laws. Despite all of these supposed violations, they have never been successful in proving anything and have dropped every single complaint. Part of this is due to a Board that is opposed to following the law, but it is the job of this management company to follow it and they don't have enough integrity as a business to suggest that a Board have some as well. I have even spoken to the owner on more than one occasion and he has lied to me as well. He leads this company through corruption and dishonesty, so you can't expect more from his faithful employees. What upsets me the most is that this company was hired by my Condo Board because I fought to have a management company after years of being ignored, harassed, and discriminated against and instead of resolving the issue they continued it. At meetings, the manager does not know how to control Board members and allows them to yell and refuse to let others speak. She repeatedly refuses to allow past issues to be discussed even when still relevant. She has also made it extremely difficult to view footage of a hit and run accident that totaled our car and then justified the Board creating laws preventing owners from parking in available spaces with approval which could lead to more theft and property damage when forced to park outside the property. Overall you can see that I can keep writing and writing, so I hope this serves as enough detail of my personal experience this time around. And if any proof is needed of my comments, I have a file inches thick with plenty of detailed evidence. All this is to say, DON'T HIRE THIS COMPANY. read more

I am a renter at Misty Lakes in Miami Gardens. Richard, the security guard told me that as a renter, I had no rights at that community. He told me that he was sick of seeing me, and that I am an idiot and retarded. Really Richie? I am a doctoral student in psychology and you need to get help to let go of your long- standing anger. Perhaps Phoenix management will sign you up for 'Anger Management '. No stars for you! read more

One star is too much for this bunch of lazy, rude, incompetent people . The special mention of Kamika and Rosanna as the champions of the bad customer service and " not giving a damn" attitude. The owners sure have an access to all the negative reviews on Google, Yelp etc., and they do nothing to improve their business. That puts the owners on the same line of negative reputation. This company gives a bad name to the property managing business. Shame to Pam Costin and David Rosenthal for hiring employees like Kamika and Rosanna at the Lauderdale Lakes location. Those two women are not doing their jobs, don't pick up their phones, don't provide the owners with the needed paperwork and so on and so forth. read more

Phoenix Property Management is one of most unprepared and unprofessional companies of its kind that I've ever seen. How they manage to stay in business and acquire clients is a mystery. Their office is a cluttered mess and that's the way they conduct their business. Any prospecting associations do your homework and research before doing business with this company. We didn't thanks to our former dishonest treasurer, she know and we know who she is. Thank goodness I moved away from that cesspool of a community. Marriage made in hell. read more

One star because I can't post 0 starts. The 1.5 stars that this has is way too good. Carla Is the worst customer service person I have ever dealt with. She constantly hung up on me and yelled at me. The First Lady told me they could help me after they transferred me to Carla the rudest person and she was just so nasty and kept hanging up. They then transferred me to a voicemail 6 times. Whoever Diana is was purposely ignoring our calls or they just kept transferring me to a voicemail even tho they knew she wasn't there. Overall this place needs a new staff. They still haven't helped me with my problem and now I've missed work and have been crying for an hour with no answers to what's going on because they don't want to do their job and help me which is what they get paid for. If you have any issues save yourself that trouble and don't call them, they're useless. read more

No clarity on violation notices. Nobody available to answer questions just stupid cookie cutter letters. Horrible customer service

Had raw sewage leaking from unit above mine and couldn't contact owner. Despite calling and leaving messages with Alicia numerous times she never called me back to provide owners contact information. Had to google information and still haven't heard back from management group. Wouldn't recommend this place for any community looking for assistance. read more

This is one of the worse management companies I have had to work with. They have no customer service and when you call they make it seem like you are bothering them. read more

Portia did a fabulous job. She assisted with having fines removed from my account that were not legitimate. She is a pleasure to work with. Phoenix management, you are lucky. read more

We pre-paid as required, with a bank check; for a condo questionnaire to secure our financing. We were approved for the loan, but the community was not, based on misinformation provided by their own management company. Two separate and conflicting reports of purported facts were produced by the administrative supervisor and the woman that wrote the report. That some of the info was impossible and the rest didn't reconcile was not good enough reason for them to update the questionnaire to reflect correct or even consistent information. We can purchase elsewhere, but I sure pity anybody that is serviced by their "management" service. read more

I wanted to take the time to pay a big compliment to Maggie Blackwelder, Manager's Assistant at Phoenix Management Group. Maggie is a true professional. When I came in to the office to see if she had a few minutes to discuss a file with me, she was welcoming, professional, and responsive. She answered all my questions and alleviated my concerns. It is all too often that people write negative reviews when they have had a bad experience. In my professional opinion, it is even more important to recognize positive experiences and let others know about it. Maggie is truly an asset to Phoenix Management Group, and I commend her for working hard to ensure that her clients are treated with the utmost respect and don't feel rushed or bothered when asking questions. Thank you Maggie on behalf of myself and many other individuals who have and will have the privilege of meeting and working with you. Most Sincerely, Karen A. read more

There are very unprofessional. The property manager does not want to listen to anyone unless they agree with her. It was the biggest mistake I made signing up with them. She does not have much knowledge with accounting and when discrepancies are pointed she throws a fit like a spoiled child. At every meeting the poor homeowners cannot ask her any questions about their concerns. Very rude to them. Rules they make that are convenient to them. Should have done my homework. They also have a lot of hidden costs that add up. Beware read more

Half-Star if I could. Well...I normally give Property Managers a pass because I worked with one for 6 years. HOWEVER, I just got a call from a lady named Andrea for Misty Lakes and she went completely off on me! Get this, I just wanted the Application for Purchase! Now I see what you all are saying...I'm going to reach out to Shelly and see if they are aware of the non-sense and foolishness. I can't imagine the higher ups at Phoenix or Asset Managers and Corporate Community Owners know that their employees are behaving like a clown at 8:44 am in the morning. Sadly for that lady she kept yelling that I was "...taking food out of her mouth." What does that even mean? I list, sell, rent and buy properties for a living. I am a licenses realtor, I never take people cursing me out personal BUT she represented Phoenix when she called me from their phone and went off. My kids were in the car because she was Bluetooth so now she should be embarrassed because it took everything in me and baby Jesus to stop me from driving to all there offices in pursuit of the employee named Andrea that had the audacity to go off on little ole me this early in the a.m. I want nothing more than for someone to sit her down and explain that was super unprofessional and to Never, ever, ever, ever, ever call anyone, client, prospect, vendor or Realtor and go off your rocker! Ma'am....you made a poor decision. I am so hurt and upset that I just took myself to my office and completed a Sunbiz search. Ok Ms. Andrea, I am by the phone again....please call me again and pop off. Take several seats and calm down and send us that Application. That's all you were asked to do. That is all you had to do. The call you just made to me was sooooooo wrong on every level. You should be embarrassed. I am not going to even go on social media and let my followers know. I am simply going to let my Buyers go through the process and live in these Phoenix Managed Communities knowing she is a clown. read more

very poor customer service. called for mickey 4 times and left voicemail. never got a call back. very unprofessional.

doesn't return phone calls, employees confrontational and defensive rather than helpful ....