I lived here with my girlfriend for just about a year now and we are planning on renewing our lease…read morefor a second year. The apartment is definitely "as-advertised" meaning we haven't found too many things wrong with the place. As with living in any apartment community, you are constantly within close proximity of your neighbors. If this is an issue for you then I don't think you're suited for apartment living. We have never had any issues with any of our neighbors. We aren't buddy-buddy with any of them, however everyone seems pretty nice, and most wouldn't hesitate to help you out with something if you needed it. I love that each apartment has its own front door rather than entering your apartment through a building. That aspect seems to give it more a "home" feeling than other apartments might. We live on the 2nd floor and make plenty of use out of our porch (even though its small.) The only reason I didn't give it 5 stars is because some things do tend to break. We needed a brand new air conditioning unit about 2 weeks after moving in, our fridge broke about 5 months in, and we've had issues with some of the plumbing in the bathroom. All these things breaking was indeed very inconvenient, however the maintenance staff is great. Within 24 hrs of everything breaking they had either fixed or replaced the appliance at no cost to us. The staff keeps up on all the landscaping as everything is usually very well manicured. Parking is always in abundance. In the summer it is nice to take advantage of the pool. We have never felt unsafe, uncomfortable, or at-risk. Overall we have had a great experience in living in these apartments.

I have lived here for over 2 yrs and I am cancelling my lease after 1 month of the renewal…read more Yes, I am leaving for my safety and the safety of my family. I have a neighbor who is crazy. He constantly harassed us, tried to intimidate my wife and child and to impress us from the first day(After the first 5 min of introducing himself, he talked about how he is tough, has lethal rifles, guns, and knives...how he won many fights easily!!!!) I didn't give that much attention and though he is just trying to impress us only. Then I figured out after many occasions he is trying to show who the boss is here. He lives downstairs, I live upstairs and it became clear how miserable/hater he is after my child started walking and falling.....that pissed him so much..he started banging on the walls, ceiling and slamming doors like a crazy 16 yrs teenager(he is 34) My wife asked to call the police but I went to the lease office and they just babysitted us....nothing happened. (someone) has been spitting on my cars glass and scratching them with a key. I can't prove it's him. The managemnt didn't do anything but letting me cancel the lease, pay a penalty, and run away for my family safety. (I knew later that he was the reason for the tenants before me to leave) Similar issues like that are happening in the communities and the management just keeps on hold until tenants put up with it. The floors are creeky and Weak...(I have two friends who left because of fighting with other neighbors) Parking is good. Managment won't give what you expect. It's cheap compared to other communities around it.

I FINALLY moved out of here after 2.5 years in this shit hole. They charge you way too much for…read morerent for a crappy run down apartment, where the sink leaks & neighbors are way too loud. The neighbors are noisy as hell and like to party any day of the week. And when you try to tell the landlord about that, their solution is to ignore you & send out an email, as if that will fix things. The lawns & walking area always have trash on them. The lawn crew are loud & take all day to get the mowing done, which is very frustrating when you work from home & need the area to be quiet. They will also spray harmful pesticide & mulch without giving you any proper notice if you have children or dogs. Oh and dogs? It's an $80 fee on top of your over priced rent. Yeah, you can do better than living in Eland Downe.

After five years, my kids and I are moving out of Eland Downe (we're relocating away from the…read morearea). Our time here has been extremely happy, virtually headache-free, and we're all somewhat sad to leave our cozy home. A lot of people ask me about living here, so I sort of feel like the unofficial ambassador for the place. Here's what we have loved: 1. The layout of our house was excellent. We had a three bedroom, 2.5 bath model with an unfinished basement. The rooms were surprisingly spacious -- honestly, that may be the biggest kitchen I'll ever have. The townhomes are much bigger than they look. 2. The maintenance staff kicks butt. Seriously. I rarely had to wait more than a day for them to handle a repair. They're all extremely nice guys -- many of whom have worked at Eland Downe for years -- and I never had a problem with them being in my home when I wasn't there. I believe the entire staff lives on-site as well -- so I guess that's an extra incentive to take pride in their work. The maintenance manager knows EVERYONE and has always been great to answer questions for me, even if he's just out walking his dog in the evening. 3. The office staff is "human." My rent was a day late after a mondo snow storm and they were so nice about it and didn't hit me with a late fee. 4. The indoor pool is a really great feature. It's heated. We swam all winter. (There's also a fitness center in the same building.) 5. The landscaping always looks nice. You can tell they really invest in this. I always felt good about having people over because the community was so well-kept. They even weed your front flower beds and put down mulch. 6. On a similar note, I'm a single mom. Between the maintenance and ground crew, it's been really nice not having to worry about taking care of repairs and yard work. There was a lot of peace of mind with that. 7. I always felt very safe. I've left bikes out front by accident and they were still there in the morning. I've left my car windows open all night and nothing was disturbed. (Not recommending you do this, just saying you don't have to feel like people are targeting your stuff.) 8. We've always had great neighbors! Once we got to know them a little bit, I felt perfectly comfortable asking them to pick up packages off our porch if we were away. (Tip: Be friendly. Introduce yourself. Make an effort.) 9. It's a kid-friendly neighborhood. Kids ride their bikes, use the playground, play in the open areas and the parking lots. It was a nice play to raise kids. At this point, they're upgrading a bunch of units. I peeked in the one next door to me and WOW. It looks like a completely different place -- granite countertops, stainless appliances, wood floors. They look amazing. However, some of the units are not getting upgraded so they can continue to offer townhomes at a variety of price points. You can get anything from a 2 BR with an unfinished basement to a 3 BR with a finished basement. There's more variation in unit size than I originally thought. I should also mention that the place was spotless when we moved in. Spot. Less. I felt really comfortable just putting my dishes right into the cabinets. Obviously, I highly recommend this place. I hope you enjoy it as much as we did.

Absolutely beautiful community! Modern with most up to date amenities. Gorgeous pool, clubhouse and…read morethey offer La Columbe coffee in the clubhouse. Class A apartments at their finest! Very European like feel, however they are very warm inside. Apartments have abundant closet space and the appliances are state of the art. The staff is very friendly and so are the residents! Oh, and they have retail shops onsite!!!! Oh, and gorgeous bathrooms!!!! : ) huge!

UPDATE Well I received back only $18.50 of my security deposit. The made up claims of damage which…read moreare false I have the photos to prove my claims. Having failed to connect with the Region Manager all I ever got was her voice mail. I did leave several messages stating when I would call back and she was never available. So I am taken the following action. Sent a letter of notice that unless resolved with the next 15 business days I will be filing a small claims case against them.

I recommend this location to anyone who is looking in the area. It's Quiet and you can't hear…read moreneighbors/ street noise. It's a Convenient Location: close to 422, local restaurants, bars, etc. Plenty of parking and very Clean. All of the appliances are modern. The Property Management Team is very attentive and always available. Frank R.

I arrived today at 9am when the leasing office was supposed to be open to hopefully get some…read moreinformation. I waited for 20 minutes, but the office never opened. I called the number listed, which took me to an individual who did not work there. He advised me that maybe they were just running a little late. Unfortunately, I was not able to learn about the property or tour it at all as they never showed up or opened on time.

They have made it a painstaking and arduous process to get the refund. At best they'll start the…read moreprocess and eliminate all communications with you during the pending process of it all. Rest assured, they're still only answering inquiries from my co-applicant. I haven't used foul language, never got cathartic, nor disdainfully expressive in any voicemails so unsure why they've blocked my number which seems cowardice from an adult ran business. Still awaiting a refund after Christmas. Hoping this is some means of contact since a phone call seems outrageous from this establishment.

I stayed in Apartment B for 4 years and my experience has been so so. During that time, maintenance…read morehas been slow to fix issues, for example my bathroom exhaust fan was deafeningly loud and though a replacement part was promised, it never came after multiple calls and requests. The heater wouldn't get fixed for 2 weeks at a time in the coldest time during the winter. There were roaches a few times. A lot of long term residents have left and now we have new folks. Improvements that have been made in the last few years: Windows were replaced I had upgraded kitchen In addition to the 1 assigned parking space for each unit, there are now two guest parking spaces for everyone to fight over (first come first serve), though it's better than nothing I guess Management is also slow to respond, we used to have a single point of contact and now it's through the portal Overall I would say that there are better value apartments elsewhere in Phoenixville

Even though the first review isn't recommended, I agree with the heat radiating through the floor…read more The bathroom floor effects the heat of the entire apartment. The floor is constantly 85+ degrees and when the door is closed I've measured the bathroom at greater than 90degrees. It's in the 30s tonight and I have my AC running.

#1 - only 1 unit available to show - #2 as we started our tour - two angry residents approached us…read morewhile we were with your office management about to tour an apartment- complaining about no parking- not being notified about construction and no communication between management and residents- as I felt the unit was to small for me nothing to view larger.

It's a nice place with good amenities. unfortunately, the landscape care has deteriorated…read moresignificantly, cleanup of hallways and grounds is non-existent, and some of the appliances are in poor condition. Lastly, there is a safety issue with speeders in the community.