received $250 deposit and performed no work , showed no interest in doing so and was informed they are out of business.

Amber & Her Dad are two amazing people & truly give their whole heart & soul to this business of making a gravestone look special for a family. They really care. Please, if your stone is not ready when you expect it to be done, please speak to Amber before you write a negative review. It is not fair to them to add these negative reviews. I recently posted a review regarding Memorial Works, and upon reflection, I realize that my words were too harsh. I sincerely apologized to Amber. My husband's stone was placed in the cemetery yesterday 3/16/24 and it is beautiful. I want to thank Amber & her Dad for all their hard work getting the stone placed in the cemetery and completed. Thank you for everything! I appreciate you. read more

I am going to say that my experience was a good one. I had lost my husband to covid 19. His mom had ordered one for him then due to family issues I was not told I was in the process of a legal battle to move my husband from his parent's plot to our plot. At the time I put 100$ down Amber's mom was alive and was a big help in choosing the headstone and Amber had let me know about the other headstone. The only bad thing that happened was someone had jumped the gun and started laying the foundation for the one my husband's mother ordered before the legal issues were finalized. Lynn Barnett from New York State read more

My mother passed away in March. Amber was very good at consulting with us and figuring out the design and price range we wanted. Ordering was easy and they had lots of stock photos and stones for us to see the type of fonts, designs, etc. Almost immediately after ordering the stone, Covid hit and we lost touch with the process until July. Since then it's been a little rough with: getting a specific timeframe/ updates but after seeing the product, I'll chalk it up to "good things come to those who wait". read more

Phoenixville Memorial Works - My mother's gravestone - Funeral Services & Cemeteries Near Me - Phoenixville, Pennsylvania

My sister-in-law and I put down deposits totaling $4,000 in March 2022 for two stones. We were told the stones would be in around August 2022. The business has consistently put us off (not answering emails; not responding to phone calls) regarding the status of our stones. One time they have 30 stones - the next time 70 stones - to install and just be patient. We have been given multiple dates (in a few weeks, before a holiday, etc.) and to date - no stones have been installed in the cemetery. We have contacted the BBB who advised they have not responded to 2 previous complaints. They have given the business an F rating. We have now contacted an attorney. DO NOT USE PHOENIXVILLE MEMORIAL WORKS if you expect to receive a tombstone in a reasonable timeframe - if ever. read more

DO NOT DO BUSINESS WITH THIS COMPANY! I paid a healthy deposit for the headstone I ordered. In response to my countless inquiries, (during an excruciating time in my life) I was strung along for over A YEAR AND A HALF. Excuses included Covid, too busy to get to my project and a false representation that my church was unresponsive. Finally in September 2021, I received a call that they required more money in advance if I wanted my son's headstone. When I refused, they became indignant with me with the owner verbally abusing me. Needless to say, I lost my deposit and never got my son's headstone. DO NOT DO BUSINESS WITH THIS COMPANY! read more

If I could give no stars I would. My mother past away February 25 2019 and I paid this company to inscribe her name and dates on her head stone and to date they have not done a thing. I have called on numerous occasions and keep telling me I am on the list and there is bad weather but will get done. They know how to take your money and not do the job. At this point I feel I have let my mom down I can not even get this done for her. Do not use this company if you don't have too. Very unprofessional and do not care about feelings just take your money and run! read more

in august 2021 i made a deposit for my mothers head stone and was told it will be in place by chirstmas will chirstmas came and no head stone was told it was back order will be in spring now spring gone . will not answer phone calls or email now it august 2023 and no head stone keep getting the run around do not buy here i sorry i did now i got to get a lawer to get my money back how can a city like phoeixville let a store keep in business like that what a black mark on phoeixville i wish this help some people to make the right choice when buying for your love ones gary supplee douglassville pa read more

I hate to write negative reviews. businesses need customers to stay in business but when it comes to taking my money upfront and did not provide their service after one year of waiting, I advise people not to do business with these people. read more

Very nice people and very nice work. Got a stone for my brother who passed away and the design and artwork turned out much better than I thought it could. Truly a craftsman. I even enjoyed playing with the kitty cats whenever I stopped by there. I feel bad for all the hate that they get. A stone will be in the cemetery forever and you want it done the right way by the right people, which is them. Would recommend their craftsmanship to anyone! read more

NEVER NEVER use this business !! I ordered engraving for my Mom's headstone in July of 2016 and sent payment to this business. I followed up after several weeks with a phone call and was told the work had been done.....they cashed my check. On April 14, 2017 I went to place flowers on the grave for my Mom's birthday and the engraving was not done !! The explanation I got when I called was that they were busy however, they weren't too busy to cash my check. DO NOT use this business. I don't want to see anyone else get ripped off. read more

Beware they take forever- it's going on 2 years and still no stone on our parent's grave!

DO NOT USE THIS BUSINESS !!!!!! Purchased a headstone for my parents on June 5, 2015 - paid for it in full plus the costs of death date lettering. I was promised a foundation would be placed at cemetery in two months, followed by the stone six months after that. NO foundation, NO stone and it is almost 2017. They NEVER contacted me with any problem or delay. I constantly hounded them by phone and email (which they never respond to) and when they do, it's excuse after excuse. I finally asked for a refund - which these people (Lynn) flat out denied me. My last conversation with Lynn ended with her hanging up on me - saying "go ahead take us to court, see who wins!" Please please for the sake of your loved one(s) - buy your monument somewhere - anywhere else. It is difficult enough to buy a headstone - and this place makes it hell. read more

Horrible place and horrible people running it! They cashed my mother's check in April when my father passed away and NEVER added his date of death to the headstone! My sister inquired and I inquired ( I physically walked in twice within two weeks) and asked them what is it going to take to get the date of death on my father's stone which is right down the road. Other reviews stated they have every excuse, such as illness and they only have one guy that does this because the other guy has a situation, so I'm not shocked when they tried to bs me with these reasons. It's been SIX months! They prey upon senior citizens and don't finish the job! As I was leaving yesterday, Lynn YELLED "Have a nice day!" Go somewhere else like Valley Forge Memorials and don't deal with these rude, obnoxious people! read more

They made an error on my parents tombstone and had to involve an attoney to get my pics back and resolve.. About as bad as it gets!