I walked into this store on a whim. It was a Friday afternoon, and I needed some help with a…read moremalfunctioning month-old phone. Louis was kind and extremely helpful. He took care of the problem. I was in and out in 15 minutes, despite needing to use the store's landline twice cause I forgot my account pin. Definitely recommend this store! I'll be back for sure. You made what could have been a nightmare, a pleasant experience. Thanks Louis!

Be aware of this store. I purchased a new phone in September and have been paying the bill not…read morereally looking at - which is on me, but I reviewed it recently and found a new line was added the same day I purchased the phone and I have been billed for this line since I purchased the phone. Had to have AY&T remove it from my bill.

Phenomenal service! Alex helped set me up with a new iPhone and he was so fast, helpful, and…read morepleasant to work with! Will definitely be returning

They are so professional n knowledgeable and quick. No matter what time of day they are there to…read morehelp

They are the best repair shop i have ever been to. Got my playstation fixed here because it would…read moreturn off after 30 minutes of use. I was in need of a very specific computer charger and my guy dug one up for me and helped me out. Need to check these guys out if you're in need of a fix or assistance on anything tech related!! Will be back for sure

They are amazing!! Honest trustworthy wonderful young men, experts in their field, so helpful, and…read morethey go above and beyond! I have been going to them for many years and they are always so kind and helpful. They are wonderful!! There is noting that they cannot fix!! Why would anyone go to impersonal big techno places when you can come to an expert honest neighborhood store!! Thank you for your endless expert help and honesty; it speaks volumes !!

Hotspot Is Great Store Very Helpful. They are Very Professional and very Helpful When it comes to…read moreYour Cell Phones And Bills.

Had an easy time preordering my iPhone. The employees were…read morereally nice and very helpful

Excellent customer service. The team is always helpful. I went in for a little issue with my phone…read moreand they were able to diagnose it and give me the perfect solution!

I visited this store to upgrade my phone since my old one was not holding the charge, and getting…read morehot while being charged. I was met by one of the sales people, and explained my dilemma. He said they do not have the phone in the store, took my information and said he could have the phone delivered to his store and I would have it the next day. Well I called to make sure they did get the phone. Well of course no one know what I was speaking about. Now remember my phone was dying and I needed the phone asap. This store changes employees so often, and they are not able to help customers.

This network is bull! All I needed was my transfer pin and they either hung up on us or kept us on…read morehold for 2+ hrs! Refusing to give us the pin. Insinuating my dad didnt take his medication and was crazy. A Zack Ahmed was with the one with the most bullshit. We have it on recorded line. So what we are going to do is report to FCC. Because this fucking carrier is legally required to give us our transfer pin and not withhold it. Optimum I still need my fucking transfer pin

First, if you're trying to find parking in the lot, chances are the spots will already be taken, or…read morebe blocked by the drive through line for the Starbucks located next door in the same shopping center. You walk in and sure the place looks fancy. But the employees have no personality, they don't greet you. Was finally cutting the cord to cable TV so I was returning my box. I'm not sure what took so long because someone else walked in as the associate was trying to figure out what to do, and they returned a cable box in no time.

If you want to not be greeted or acknowledged, no real customer service, and just treated like a…read morenuisance, go to this T-mobile. Just rude workers, who don't even look at you. I usually go to the one in New Hyde Park and highly recommend that one instead. I won't return to this one again.

Homeboy who attended me acted very lazy. Do better. And they wonder why they don't have jobsread more