Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

I went to the Walmart on Beach Blvd and stopped by the Talk n Fix to get my back glass on my iphone…read morerepaired while I shopped. It was shattered pretty badly and Rasel was able to fix it in less than 2 hours! I was happy to shop and have it done well, and I am happy that it got done same day. He was not cheap but certainly much better than going to the apple store and their costs. So I wanted to give him a good review! I thought it was a great deal and convenient.

BAD BUSINESS! Be aware, they are willingly selling counterfeit items that will further damage your…read moredevice. They also are so money hungry, they don't offer viable solutions and make excuses for why your device is malfunctioning for you to continue to spend your money. DON'T!

Samsung announced a Free Repairs for Frontline Workers Promotion offering repairs, up to $279, for…read moreSamsung phones. I called this location first and asked about the repair process and what I should expect since my phone's screen was scratched and the battery not lasting long. I was told that when they repair they screen, Samsung automatically has them replace the battery, screen, glass and some other components for every device. He said the repair would take an hour and they had the parts in stock. Fantastic! Yesterday my spouse and I, both of us work in physical/occupational therapy, brought our phone in to initiate the repair. The gentleman assisting us was told that each of our phones has the same issue, cracked/scratched screen and poor battery performance. We did not need to wait for our phones, and agreed to come back today after 1100 to pick up the phones. My spouse forgot his work ID, which was totally our fault, so we did drive back home to retrieve the ID and bring it back yesterday as this was required to begin the repair. We made arrangements for me to pick up both phones since I was not working today, which was also not a problem. Today I came in around 1300 to pick up the phone. My spouse's phone was repaired as expected, but I was disappointed to find that the screen on my phone hadn't been repaired. I mentioned this to the gentleman assisting me (Will) and he said that the ticket only had the battery listed for repair. I explained that this was not what I communicated when I dropped the phone off and ask how we fix this error (that was theirs). The staff member said he would call to see if they could authorize another repair and proceeded to the back and called someone (I could hear everything he was saying). Instead of saying that they made a mistake, he told whoever he was talking to (I later found out this was Samsung) that I was wanting another repair and they would not approve it. I explained to Will that I expected my phone to be repaired as communicated when dropped off, and their error should not result in additional cost to me. I asked if I could have the number for the regional manager or franchise owner, and Matt confirmed this was a franchise location but they were not allowed to give out the number. He suggested I call Samsung, and I assured him I would be filing complaints with the Better Business Bureau against both UBreakIFix and Samsung seeking a resolution. I also asked if I could leave my information so the franchise owner could call me back at his leisure. I left the store with my phone that was still not repaired, after calling first and then visiting this location 3 times already. (I later found out that Samsung is more likely to makes exceptions when it is the customer's fault.) I didn't want to have to come back, so I sat in my car and called their national customer service number to initiate my complaint and try to get the issue resolved before I left. I was on hold for quite some time, but after the customer service representative picked up and I started explaining what happened, Will approached my vehicle and said he could fix my screen. Great, but why the change of heart? (Will called me later and I found out that the franchise owner had approved the repair before corporate even contacted the store. It also important to note that Will was able to speak with the staff member who accepted our phones for repair and he confirmed that it was his understanding that screens and batteries were to be fixed on both phones.) The customer service person did come back on the line after an extended hold. She told me that she had been able to "review the footage" and saw that it wasn't explicitly communicated by either party what repair was needed (both my recollection and the staff member's recollection conflict with her assessment). She also made a point to say that I signed the nearly 2 feet long receipt which listed the repair and the terms and conditions. I've learned that customers here really need to read the receipt they are signing, no matter how long it takes, because you may have a battle on your hands if a mistake is made. This company must have lots of issues with customer complaints if my interaction with customer service is an indicator. Good companies use common sense to resolve issues, but this company uses recordings that are made of customers and feet long receipts with tiny print to try to deflect responsibility. Overall, I have to say that while in the store and speaking with corporate, I felt like I was the one being scrutinized. I initially rated this experience as 1 star. I have changed the rating based on a couple of things. Matt did call me later to follow-up, which was a positive gesture and a step towards earning my trust. What truly changed my experience, was when the franchise owner called me back and we were able to discuss the experience in detail. I feel like we both had similar expectations and perspectives, and that he cared.

Service was within time given and service was Great would definitely recommend…read more Guys were real nice and helpful

Run as far and as fast as you can unless you want your device held hostage until you are completely…read moreok having your device held hostage while the tech accesses and enters their own SELF-REVIEW ON YOUR PHONE, while you stand there DEMANDING THEY STOP WHATEVER THEY ARE FURIOUSLY DOING SOMETHING WITH YOUR PHONE LONG AFTER WORK HAS BEEN COMPLETED. This young man, SABBIR, refused to stop speed-typing, scrolling, even with increasing more forceful demands to STOP. I did get a "one moment" index-finger gesture while Shabbir continued! He had my phone for a least a full minuted while I and demanding, leaning over counter to see what he was typing and the scrolling. Finally, he stood up, stepped up to counter, both hands gripped holding MY phone, rotates so screen is facing me, his right index finger now pointing to my phone's screen and there he had pulled up a Google review screen, MY name entered as though it was my Google account and he had given himself a 5-star review. SCREEN REPLACEMENT FOR IPHONE 15PRO not even TEMU quality!! Sabbir's older brother, Movarek Shebab, admitted days later he had had words with his younger brother over this criminal act of refusing return of phone with repeated demands. Refused to honor warranty. Demanded someone NOT Sabbir to either properly calibrate their crap screen or replace it. No show when I returned to store on Wednesday and even after Walmart manager met with Sabbir & had to demand name & number of actual manager after he repeatedly lied. Then after I had to finally have that nonworking POC screen replaced at the Apple Store after checked out by Best Buy Geek Squad and diagnostics confirmed phone itself registered no issues, our last day in Jax I returned to the store, demanded Sabbir get his manager in the store or on the phone--I was not leaving until! Spoke to Shebab on his brother's phone set to speaker and my phone right there next it as I said, I'm recording and pressed the record button, Sabbir standing right there. To stop further legal action, just refund my money. APPLE keeps all screens they remove, even if new crap not damaged! THEY were provided with all evidence but refused to refund. Now let the chips fall where they may as APPLE was notified, in turn they advised filing police report (which was already on my next to do and then FCC. It was JAX sheriff's deputy who also advised filing formal complaint on line with the FTC, which that is now done! You're better off wrapping cracked screen with clear wrap until you get it to a REPUTABLE shop that BACKS up their product and warranty and don't commit blatant crimes by confiscating your phone! They say first time for everything but this was just beyond over the moon. AVOID TALK N' FIX in that Jacksonville, Fl area. There is more than this store so maybe others NOT connected to these two brothers are ok but I wouldn't trust these two with looking after their own mother.

From the owner: We do repair all kinds of phone repair like screen replacement,Battery replacement,Charging Port…read morereplacement,front and rear repair,Soldering service,Diagnostic and all kinds of accessories for the phone.Most repair done 20 minutes or less.

Staff here was extremely professional and helpful for me in a very difficult time. I would go back…read moreto get my iPhone repaired for sure. They even threw in a screen protector at no cost because I couldn't get my company card to work. I was gonna call the bank and get it straightened out, but the guy was like, "don't worry about it we will take care of you. ". It was the dude from Ireland. I just really appreciate it.

Went in for a simple thermal paste replacement because I was too busy to do it my self and source…read morethe equipment which was successful and completely fixed the overheating issue Butttttt (with a capital B) they forgot to plug the LED wire back in which resulted in months of my ps5 not having functioning LEDs. I finally got around to buying the dumb star drill bit and fixing it my self but it could have been easily avoided for sure by them turning it on and testing it. Also they tried to tell me that my HDMI port was broken and wanted around $80 to fix it (8 or so months later its completely functional never had a problem with it) I could have brought it back for them to fix it assumingely for free but I'm a hour out and I ain't got no time for that. This is why I do my own repairs a 50 year old divorced tech dude on YouTube is a-lot more efficient, cheap, and helpful than any chain repair store by far. 2/5 never again.

went in today to have them find a problem with my phone, where the music was breaking up when…read moreconnected to any external device. After paying $120 up front, I was told that he "listned to my music" all day, but could not replicate the problem. I asked if they were still going to charge me the $120 when they could not find the problem. I was told that the diagnostic fee was unrefundable. Do not plan on doing business with this business any longer. A few years ago, the customer service was great. Not so much any more...

Great people. Very knowledgeable. Fixed my iPhone screen within a couple of hours. They sell tons…read moreof phone/iPad/computer accessories also. Will be my new go to.

Honest shop, the technician Dan here is extremely knowledgeable and very transparent about the…read morerepairs. I forgot my appointment to drop of my laptop and he still offered to see and repair my laptop the same day. That's the kind of customer service you can expect here. Big fan of the JAGS, and he loves supporting us military folks. Dan you're the man!

We came in today to check if an iPhone was unlocked and although the employee wasn't able to tell…read moreus. He still was very helpful with other things and walked us through settings to configure the phone. I will come here first if I event need anything. The employee couldn't have been nicer to us.

As always great service. And AFFORDABLE! For whatever reason my daughter keeps breaking so we keep…read morecoming

From the owner: We repair all cell phones, computers and tablets. iPhone repair, iPad repair, iPod repair and all…read moresamsung glass and LCD repair.Most repairs take less than 30 minute and we do have the best price in town!