Masao was very fast, courteous and professional. I had a small project but a big issue with another company screwing up a printing/framing job. Masao and his team did a great job in a faster-than-expected period of time! I will return to use his skills!! He was symoathetuc and friendly! Highly recommend read more

Went to business to inquire about digitizing 45 photos for my mother's funeral and putting together a slide show of photos. $275. to scan and digitize photos and $350. to put together a slide show. This actually made me sad.. They kept on offering "discounts" which did not lower price significantly. I don't care if they say, "they are a small business." Please don't take advantage of folks. Have a heart and be reasonable. Folks go to Staples in Medford for less than 1/3 the cost and find a tech savvy person to assist you for the slide show. read more

We went to photo creations to get our TSA pre-check done. While there, they informed us that we needed the TSA pre-check card which they charge $20 for. Come to find out TSA pre-check does not require a card with your pre-check ID number. However, photo creations tell you that you need it just to get $20 out of you. I would not recommend this business to anyone. It is a racket and misleading sales tactics. STAY AWAY! read more

They did a great job, everyone was very helpful and I can't wait to see how our pictures come out!

Lady at the front desk had very rude mannerisms towards me. no eye contact. i tried to show her the code on my phone and she avoided looking. almost didn't do my fingerprints because my birth certificate was not in perfect condition. seemed like she hated her job and saw me as inferior. It was a short interaction but a very unpleasant one. thank you for that. read more

I wanted to updated my review since the owner reached out personally to fix the situation. I appreciate when a business apologizes and tries to do better everyday. Be careful here. I went in for tsa precheck and they charged me extra for a tsa precheck card and I just found out it wasn't necessary like they were claiming it is. Unprofessional to prey on people like this. read more

My hub and I went in for our TSA Pre check. They were busy but we had an appointment so we did not have any wait time. We were very impressed with Employees Being acknowledged when we came in Cleanliness The hiring of special needs employees Christians The owner took care of us and was 100% genuine and kind. I have added a picture that was on their white board. Says it all read more

Photo Creations Studios - A beautiful reminder - Session Photography Near Me - Medford, Oregon

We had a fun time doing our shoot and they let us have total freedom to the poses we wanted to do!

We came in for an awkward coworker photo shoot and had a blast doing it! Great space and staff let us have freedom to the poses we wanted to do! read more

Didn't appreciate the hard sell on the completely unnecessary TSA Pre-check "card" that they sell for an additional $80. Owner tells me that this card is necessary to prevent repeated login to the TSA Pre-check web site every time you travel. And that his card "is approved" by TSA. Hey, I'd like to charge $80 to laminate someone's TSA Pre-check number!! Obviously all travelers should upload their TSA Pre-check number into their profiles in each airline's web site. NO $80 CARD NECESSARY! Don't be fooled! read more

I highly recommend these professionals for all your photo Needs.they are very professional,precise,and had great quality.the photographer was great she had patience with our son and she took a great shot on all the angles.You would only be wasting ur money if YOU DONT go with Photo creations. read more

Photo Creations Studios - Ochoa family - Session Photography Near Me - Medford, Oregon

Masao worked well with my siblings and I to make our vision come to life with some family photos. He was patient with us when my son kept having meltdowns. He also worked with me throughout the whole process to make sure I got the product I envisioned. Overall good service! read more

Went for a TSA Precheck appointment. Service was almost laughably bad: discourteous, slow, abrupt employees barking slurred orders. Charged an extra $20 for their proprietary card without asking. Demanded I give them my phone and email for their new customer mailing list. TSA needs to pick up their equipment and lease them to a professional vendor. read more

Amazing customer service. Getting my finger prints scanned for my nursing license out of state is always a pain. Staff was super helpful even with how busy they were. The owner printed and mailed the documents for free too. read more

I had to digitize some old photos for a slide show for my mom's funeral. Masao was very helpful, friendly and knowledgeable. They got it done quickly and loaded the photos onto a thumb drive. They also restored two photos that were badly damaged & they turned out great. It's so fun to see old damaged photos come back to life. The store is conveniently located at the Mall. I would definitely use them again. read more

I went here for fingerprinting and the man in charge asked me out loud in front of complete strangers personal information which made me feel very awkward and embarrased, I drew the line when he asked me to state my Social Security number out loud. I told him I would not say it out loud in front of strangers but that I would type it in and that I wanted to speak to him privately. He said he would give me a discount because I needed several copies, when we spoke privately I explained how he made feel awkward and embarrased by prying personal information out of me in front of strangers, who were also seen to feel awkward and even holding back laughing.... the man stated this was because he wanted me to get the discount and did not receive the message that his conduct was unprofessional and even went on to say that illegal immigrants come here for fingerprints and he makes them state that in front of everyone. I told him this is another example of personal information he should not be asking in front of other strangers and he told me I was taking it personal. I said OK were done here and went to pay for the fingerprints, he then took away the discount and would not put it back in place until I told him where I was taking the documents because he knew I would leave him a negative referral review, after I would not disclose more personal information the man told me I could go elsewhere. I went to the Jackson County Sherrifs office for fingerprints and it was $30 cheaper than the "discount" rate and $80 cheaper than the non-discount rate. Bottom line they are unprofessional here and provide extremely poor customer service. When I delivered my documents I reported my experience and the company said they would not refer business here anymore. read more

Only went in for a passport photo. It was nice to be able to see the photo on their camera and take another if I wanted to. However, the lighting was a bit funky as there is a large shadow around one of my eyes. I didn't notice it on the camera, but it shows up clearly on the printout. Might go somewhere else to get a better photo taken...... read more

I called up and asked "do you guys do fingerprints" the person on the other end said, "not only do guys do fingerprinting but girls, gays, transgenders and others do fingerprints too." I then said, "when I said "guy" I was referring to the editorial and I don't care who does the fingerprinting." I then asked when I could come in to get a fingerprint card. I was told to come in the following day after 11:00am. The customer service person also said they would text me over a form to fill out. I never received the text and when I arrived after 11:00am the following day there was no one there to do my fingerprints. read more

The owner lives up to a well deserved reputation of not paying employees for work done on time or at all sometimes. He is not concerned about how your treated that's why the staff is always new and no employee has been there more than 6 months. First hand experience as my money is almost a month overdue already so future employees beware!!!!! read more

I didn't think it was going to be this easy and affordable! Masao was a great help with the process, and all of our photos turned out awesome! Happy family-happy life! Thanks!!! Definitely coming back! read more

When my mother passed away unexpectedly. We were completely traumatized and we needed to get the memorial service ready. I called photo creations and when I talked to Maseo, he was so genuinely warm and comforting. He suggested photo blow ups on canvas and we made a slide show from my family photos. He spent so much more time on it than he charged for. it was inspired and then he volunteered to come to the service and make sure the media equipment worked. This guy deserves to be successful because his work is top quality. Thanks Maseo read more

Photo Creations Studios - These are the enlarged photos that he made. - Session Photography Near Me - Medford, Oregon

Masao could not have been easier to work with. He was great with our kids and took all the time necessary to ensure we got the perfect shots for our Holiday cards. I'll definitely be going back to him and Photo Creations in the future! read more

9 hours ago The only reason I gave 2 stars is because my pictures turned out nice, the employee Laura was kind and professional, and we recieved some bonus pictures. We had a family shoot. There are 7 of us with babies so the photographer, Masao, had his work cut out for him. He did great and got some good shots. He said our pictures would be edited in a few days. When we didn't hear anything in over a week we called. Laura said she would have them edited by the next day. She did and we came in for a consultation. She was very professional and kind. We picked out our pictures and also brought a different disc of pictures to print with it. He had to make a copy of the disk because it was scratched. He said that's normally something he charged for and pretty much asked for a good review for it. He was very arrogant and pushy. He said they would be ready in a few days. Again we didn't hear anything for a week. We called and they said they'd be printed in a few days. When we went to pick them up only half of our pictures were ready. He blamed a miscommunication. At this point we were very frustrated. It's ok to be behind or late but let customers know and don't leave them hanging over and over with no phone call. He ended up printing more pictures than we asked for for the same price, which was appreciated. Then we realized we never recieved our digital copy. On our flyer it said it was included with the Gold package. We wanted to email some to family. He said he needed to see the flyer to honor it. I had thrown it away the day before. I assured him I was telling the truth and he said it would be $99 to put them onto a disc. I told him that I had to dig through my outside trash and find it. Which I did. He honored it. 5 photos on a disc. Said he'd put the rest on for $50. No way. With all the hassle it should have been free. He is a good photographer but should leave the customer service to someone else. Never will I ever go there again. I don't recommend it to anyone else, it's not worth the hassle. Very unprofessional. A year ago we had our wedding pictures done by someone else. 78 pictures and we got ALL of them on a disc at no additional charge. Seems like a no brainer as a business. read more

***WARNING: DO NOT USE THIS COMPANY*** The owner is a compulsive liar and should not be trusted with anybody's property nor should he be handed money for any 'service' he claims he will provide. This was the worst experience I have ever had and I implore anybody and everybody to avoid dealing with this company, especially if you have any photos that are dear to you. I was in Medford for Thanksgiving week and I wanted 2 roles of B&W photos developed before Saturday. The owner, Maseo, assured me repeatedly he would have the photos developed by Wednesday. He charged me a high rate but the place looked professional and I had his word on the time frame so I paid the fee. I had heard nothing by Wednesday so I phoned to check the status. I had to call numerous times as I was constantly told they need to ask the owner who was either busy or just left. Eventually an employee located my rolls in a sealed package as it had not left for the lab. I was told it takes 2 weeks to develop the photos, this being the first time it was ever mentioned. They were quickly losing my trust so I went to the store to find out if I could get it sorted out. I arrived and Maseo instantly launched into a bumbling list of excuses and lies. He was constantly switching between blaming the weather and explaining how complicated and long the process is. He said it was impossible to do a refund because the photos are currently sitting in a bath of chemicals since Monday in a lab somewhere. He said the guy developing the photos had to leave due to extreme weather and cannot return for a few days. Maseo did not realise that I am extremely familiar with photo developing and have developed my own photography countless times. When I explained that it is a far quicker process than what he is saying and that the notion of photographs sitting in a bath of chemicals for days is absurd and entirely false, he instantly stopped jabbering his excuses and began backtracking. There was a snow storm forecasted to hit Medford but as it transpired, all we experienced was some strong winds Tuesday night, with some reports of fallen trees. In any case, if he had promised me the photos by Wednesday, why would some strong winds on Tuesday night prevent my photos from being developed? I was so dumbfounded that he was lying to my face that I actually forgot to tell him that his employee had told me a half hour earlier on the phone that he could see the package containing my film in front of him in the store. And here is Maseo telling me they are sitting in chemicals so no refund or returns can happen, it isn't anybody's fault and the process is half way done so he 'may or may not' have them back before I leave Medford. I left very frustrated and concerned about the photos. I received a text on Friday evening stating that since I "want to develop the photos myself", he will return the film rolls and give me a refund on Saturday. Despite him making up the part where I said I wanted to develop them myself, I was fine with this. I went in on Saturday and an employee said Maseo had left earlier and had no idea about any refund or any photos. He gave me the refund and searched for a bit and found the film package exactly how I had left it: in an unopened, sealed bag with my name on it. To confirm all his lies, the film canisters themselves were completely untouched and sealed, confirming that the film never made it out of the bag, more than likely never left the store, and certainly never made it to the chemicals he had said they were sitting in 3 days prior. This man, Maseo, reeled me into his false promise and gained my trust, charged me a considerable fee and then held onto my property while he lied numerous times to my face to prevent any refund. It was only when he realized he was talking to somebody who actually knew the process and had no choice but to return my footage that he offered to fix things. I would also like to add that after viewing the online reviews, I have become highly suspicious of fraudulent behaviour on behalf of Photo Creations Studio. Some people have already commented that some of the positive reviews are false and there is even one comment claiming that their account was unlawfully used to write a 5 star review for the company. The numerous negative reviews detail experiences similar to my own, but the company has a habit of blaming old management or denies the reviewer was even a customer. I assure you this place has been managed by the same people for a very long time as Maseo's name appears in reviews dating back years. Attempts to deny myself having ever been a customer or this review as being false shall be instantly refuted. I have financial proof as well as witnesses who accompanied me during the final 2 interactions I had in the store. I would have taken this further but since I do not live in the country it is not worth my time, nor my energy. I hope this prevents someone else going through a similar experience. read more

They were wonderful to work with and did an excellent job creating a memory photo DVD. I can't say enough good things about them and I highly recommend Photo Creations Studio. They're compassionate and caring. read more

I recently attempted to have a custom job done by the owner Masao. It was to involve him needing to work up an estimate and get back with me. To make a long story short I had to go into the store several times as he would not return my calls. After finally placing an order with him he said he would send me the receipt via email but never did. So AGAIN I had to go down to the store this time with intent of cancelling my order. He became quite belligerent and refused to give me a full refund since he felt he should be paid for the cropping work he said he did. I asked to see the work he had done but he refused to show it so I again insisted that I should get a full refund. He became even angrier and proceeded to call Mall Security to have me forcefully removed from the Mall. I would recommend that you NOT do business with Masao and Photo Creations. He has no clue as to how to provide proper customer service and is a VERY impatient and angry man. read more

Almost none of the work is done in house, despite their false claims. Owner drives over to Walmart, places in order for prints, and marks up the price. Retouching is done through a cheap online company, which is why the quality is poor, the wait long, and the price high. All of this is covered up with lies and false claims read more

I would give them six stars if I could! I went in to get an international passport photo taken. They took multiple pictures and allowed me to pick the best. They even had input on not smiling for international passport purposes... Something I did not know....true professionals! The prints were done very quickly and I was pleased with the results. A few months later, I called to get re-prints. They had saved the file, Masao personally remembered me, and he generated the perfectly trimmed re-prints within 12 hours! It was truly an exceptional and very personalized customer experience! read more

Photo Creations Studios is a wonderful new addition to the Rogue Valley Mall. It offers professional portrait photography in a fun and relaxed setting. The photographers and the staff working there are so personable, they take the time to get to know you so your session with them will be one that is memorable and you walk away with images you will cherish for a lifetime! As an added bonus they have the most amazing art gallery filled with local artist from around the Valley. A great Combination! The Mall has been lacking in photography studios and especially Art Gallery's so it's great to see this business open up! read more

This is perhaps the worst customer service I have ever experienced. I hired photo creations to build my website. Nothing about my website was correct, they had my business name incorrect,the phone number was incorrect, the drop downs that should lead to another page took you to a blank page. I told photo creations I wanted the site down, and apperantly they don't know how because it says to call them. I told photo creations I wanted my money refunded and they are now not responding to my emails. Nothing, absolutely nothing about my experience with photo creations was good read more

Came here today for last minute passport photos. I called before hand to see if they did passport photos and if I needed an appointment, I spoke with Masao, he was very friendly and answered all my questions. When I arrived Masao greeted us warmly, he was kind and professional. He made sure my elderly mother, whom I brought with me, was comfortable before he took my photos. He took several photos and showed me them before they were printed which was great. Because of my need for rush photos he was able to process them while we waited. I am extremely pleased with the service I received today and would absolutely recommend to others read more

This place is great! The staff is all very friendly and work great with kids! My sister was crying and they cheered her up and made her smile and we got amazing pictures! I definitely recommend this place for families to get photos done! read more

My daughter had her 11th bday and ended her party with a photo shoot and had a BAST!! Thank you!!

Maseo recently did a couple of photo restorations for me. One was of my Dad that was taken right after he had finished Navy Boot Camp in the early 60's and the other was a family portrait taken in the early 80's. Both had pretty extensive water damage and one was even stuck to the glass of the frame it was in. He was able to restore both pictures perfectly, in fact they were better. My Dad had recently passed away so these restorations were very important to me. He treated me and my pictures with care and respect and he even gave me a discount because my Dad had been in the service. I look forward to working with Maseo again. read more

I agree about worst customer service I have ever experienced. One of the owners not only made us wait three hours in the Mall for our photos that were said to be ready, but then went on to blame it on family, road accidents and twelve other made up events. That was bad enough, but then he sent a text the next day from a fake phone number threatening my granddaughter. I have taken this matter to the police. read more

I have never rated a business so low and if it could go into the negatives believe me it would be. The utter lack of professionalism with the owner is astounding. I took 2 VHS tapes and 1 photo in. I was told to sign up for WorkStraight which he uses for project management and I can follow the progress. This was NEVER updated. He talks in circles with multiple excuses and I was grossly over charged which I have disputed. This was the worst experience I have ever had with a business and I work with all types of vendors professionally and am always looking for new talent to use. My biggest mistake? No reading the reviews of this establishment. Do yourself a favor and go to a reputable company with integrity. read more

Photo Creations did a great job on an old damaged picture of my mother. Maseo was very professional and easy to work with. I just posted a picture and he went to work. Thanks Photo Creations read more

photo book fell apart. refused to make it right despite pictures etc. do not use them. customer service an abomination

Working with Photo Creations has been a pleasure and they give great service. The quality is amazing, and they are so friendly! I'm very thankful to have found this studio! read more

We went to Photo Creations for Christmas Pictures. The photo shoot was not up to the professional standards that we have experienced with other photographers in the past. The scene set ups and pose instructions where amateur at best. We had a gut feeling that the resulting pictures would be subpar. As supporters of local business we wanted to continue with pictures in hopes we would be surprised. Unfortunately there were only a small handful of pictures that where not over exposed. My wife who is an absolute sweetheart was crushed! I then contacted Photo Creations with the complaint and a refund of money. I was told that Photo Creations fulfilled their obligation and that no refund would occur. I even offered to let them keep 50.00 of the money as a good faith gesture with no avail. There is much more to the story but I am only sharing the facts of the matter. Buyer beware! We lost 273 dollars and no quality usable pictures to speak of! read more