Much like the other reviews here, my experience suggests that PhotoBarn struggles to handle the volume of orders they receive. While their website boasts guaranteed delivery by Christmas, they are unable to stand by this promise. I wish they would simply be upfront about it. As a small business owner and professional photographer, I want to support fellow small businesses--but I also value transparency. It would be far better for them to say, "We are a small operation, and orders may take longer than 30 days to arrive." Customers would then know what to expect, rather than being misled. Regrettably, I gave them another chance this year after a similar issue last year. I placed my order on Thanksgiving, and once again, it will not arrive by Christmas. It also feels suspiciously convenient that after sending a complaint email, I received a tracking number a few days later--perhaps only the "squeaky wheels" get attention. As a professional photographer, I have had to remove PhotoBarn from my recommended list for print products because their delays have reflected poorly on me when I suggested them to clients. While the products themselves are adorable--which is why I am giving two stars rather than one--the experience underscores that even excellent products cannot make up for a lack of honesty, reliability, and transparency. read more

Unfortunately, over the past few years, the service has declined significantly. The print quality is no longer what it used to be the detail of the print is overall bad, materials have changed, colors are off, and the final products just don't have that same professional finish. On top of that, turnaround times have become inconsistent, and customer service has been unhelpful when issues come up.I placed a order January 23, 2026 and got just got on Sunday April 13, 2026. Asked numerous times for a phone number to talk to someone and just being ignored. As someone who trusted this company enough to use it as a client gift, it's really disappointing to see this level of decline. I've since stopped using them altogether and have had to find alternatives I can feel confident in. I can't recommend this service anymore based on my recent experiences. read more

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I have shopped here for years. No issues. If there was it was fixed quickly. I order in December and now April still haven't received my order. I contacted them 3 times and they responded Thank You for being patient. I am not being patient I want them to explain/ communicate why the delay. I am sad to say they lost a loyal customer read more

I ordered three prints on January 24, 2026 with 3-5 day shipping. I still haven't received my order. I have received a response from Lindsay, however, no photos and continued responses about how backed up they are in printing. I continue to see advertisements. If a company is that backed up, why continue to advertise as though you can produce what you're advertising??? Very disappointed!!! ​ read more

The final product is exactly what I wanted, but the lack of communication and not delivering in the window stated was unfortunate. I was given a 10-15 business day turn around for my order that ended up being delivered almost 2 months from order date. read more

Do not order from this business! Terrible customer service and extreme delays on shipment of products! I placed an order in early December in which I was promised delivery prior to Christmas (as advertised on their website). I received part of my order the third week of January (as it shipped in mid-January). As of mid-February, I am still waiting on the rest of my order. Email inquiries take up to two weeks for a response from the business. I promise you will be disappointed if you order from this business! read more

Absolutely horrible. I ordered well before the Christmas cut off date and as of today there isn't even an update. There is no phone number to call, emails go unanswered. Stay away for sure. read more

Their products are very cute, however customer service is HORRIBLE. I don't know how they're still in business. They guarantee delivery by Christmas if you order before December 12th. Last year I ordered on 12/5, and they came the week after Christmas. This year I ordered on 12/2. My order has not processed yet as of. 12/22 and no one is responding to my emails. I will never order from them again, which is a shame because I do like their products. read more

Do not buy from this company. There is no customer service phone number and they do not respond to your emails. It's been 21 days since I placed my order with no update and no contact. it still says processing. I sent 4 emails asking what the hold up is, with no reply. read more

I placed my order on 3/3/25 (one 11x14 standout wood print). Per the website, processing takes 7-12 business days. I reached out to the company via email on 3/21/25 (business day #14) requesting an update on my order. I was told my order was almost complete, then later the same day I was told there was machine issues so mine hadn't been started yet (in this same email the customer service rep said the printing machine had been repaired and there would be no more delays). I was told my order would be shipped by 3/28/25. i emailed again on 3/28/25 because there was no update on my account (still labeled "ready for processing"). No response. I emailed again on 3/31/25. No response. Fast forward to today 4/2/25, I emailed, no response!! I have since sent a follow up email requesting a FULL refund. No response! I am a repeat customer. I would think they would appreciate my business to the point that they wouldn't blow me off. read more

I ordered frames August 8, 2025 & it is September 13, 2025. After several attempts to contact the business in August, they finally responded in September saying half of my order was done. I tried contacting them again after my order still hasn't been fulfilled and they are no longer responding. I do not recommend ordering from this company or ever doing business with them. I am not having to attempt to dispute charges, hopefully I can get my money back. read more

Never received product, never got tracking number, it's been almost three weeks. They have not responded to emails, have not offered a replacement. What frauds. Don't give money to this "photographer." read more

Adding myself to the chorus of dissatisfied voices. The only way this experience could've been worse is if I had to fight even harder for a refund. Buckle up. I placed my order of one ornament on 12/9, and PhotoBarn promised Christmas delivery on all orders placed by 12/10. By 12/15, I still hadn't heard anything, so I reached out. I was concerned by how their website was STILL promising delivery by Christmas to customers even as their site said current production times were 10-12 days. I asked how they planned to honor their promise to customers. They took three days to answer and simply said that if they said it would be there by Christmas, it would be. By then, I had seen their Yelp reviews and knew what I was probably in for. On 12/21, I received an email promising that my order would ship that day or the next and to expect a shipping notification email then. On 12/23, I still had no email and nudged PhotoBarn for the status of my order. That was the Friday before Christmas. Come Christmas morning, still no ornament. I asked for a refund. They promised Christmas delivery three times over! After three business days, still no response. I emailed again. I got a response the next day making excuses for themselves. The rep blamed the weather, she blamed a labor shortage, and for some reason she stressed how this hadn't been intentional. She ignored my request for a refund and said, "I can submit a request for a gift code to be sent to you." I answered the next day saying I'd like my request for a full refund to be honored. That was December 30. January 5: Still no response. I emailed again. They answered on January 6, stressing again how the delay was not intentional. They refunded me all but one penny; they said that way, the order would still be processed. I did want to see the state of the craftsmanship at that point, so that was fine. On January 7, I asked for a status update. I nudged them on January 12 after hearing nothing. On January 17, they blamed a labor shortage again, said AGAIN how this wasn't intentional, and said my order was being packaged and would ship out "in the next few days." Ten days later, I still had no shipping notification email. I nudged again. The next day, my order shipped, though I still haven't gotten acknowledgment of that lag and my question. I received my ornament on January 30--nearly 40 days behind schedule. On top of it all, the ornament is poor quality. I got the oval double-sided with a burlap bag and green ribbon. I love the ribbon and bag, but the ornament is terrible. The photo printing is ridiculously grainy--it looks nothing like the photos on their website of their ornaments. It's also comically thick, and there's ink staining its sides. PhotoBarn: Your Yelp makes it clear that you've been unable or unwilling to serve customers for a long time now. It's the same story over and over. Stop overpromising and underdelivering; you know your situation. Your word and your follow-through are YOUR responsibility. This was a truly shameful and embarrassing process to be a part of, and it felt dishonest at every turn. I fully believe they filter out bad reviews on their website, given how their website reviews seem strong while they have no opportunity to post reviews through Google or their Facebook page. Not to mention, look at Yelp here. I will never order from here again. I wanted an ornament to commemorate my husband's and my first Christmas together. Thanks to PhotoBarn, I did not have that experience. And the process has been EXHAUSTING. read more

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Beautiful burlap picture! Im so happy with it! It s done perfectly. Colors are amazing, couldnt be more pleased read more

PhotoBarn - Photography Stores & Services Near Me - Knoxville, Tennessee

I have ordered once from this company in the past and have been satisfied with what I received.....fast forward to 2024 and I have not been as satisfied. I ordered ornaments with my dad's photo on them for my entire family as a surprise for our Christmas Eve gathering. Our dad passed away in August of this year so it was truly a meaningful gift. I ordered in what I thought was enough time to receive them by the week before Christmas Eve. Their website promised delivery before Christmas if ordered by a certain deadline and I ordered well before the deadline. It is the day after Christmas and I am still waiting on my order that was supposedly overnighted to me on 12/23/24 but that was not even true. That was false hope. Granted...I did reach out and received emails assuring me that I would have my order. I don't know that I will order from them again. read more

I'm not even sure where to begin. I am extremely disappointed in my experience with Photobarn. I placed my order on November 30th, which was meant to be a Christmas gift. I figured surely it would arrive well before Christmas. On December 14th I noticed my order still had not shipped. I emailed the customer service department to inquire on the status of my order. I was assured I would have my order before Christmas and the delay was due to frames being on back order. Christmas Eve rolled around and it was apparent I would not be receiving my order in time. I had to go out and purchase another gift so my mother would have something to open Christmas morning. I emailed the customer service rep I had already spoken with to request a partial refund for the inconvenience and for having to purchase an additional gift. The day after Christmas my order was delivered and I received an email back from Jason stating, "Sorry USPS delayed your order. Looks like it was delivered today, though." Yep, it was delivered, the day AFTER Christmas. It was guaranteed before Christmas. I replied back to Jason asking what was going to be done to rectify the situation. He responded with, "I have refunded your card 20% for USPS's mistake." At no point did the Photobarn take ownership for the mistake. Maybe if the frames were on back order you could have reached out to me to see if I would like a different frame. Maybe you could upgraded the shipping method since you knew my order was already behind schedule. Don't blame USPS for the entire situation. It should be fully expected USPS will be running behind the week before Christmas. Actions should have be taken to mitigate even further delay. I wish I could say the product was worth the wait, but unfortunately, it was not. The frames are cheaply made and the color of the canvas photos is off and has very poor quality. This was my first, and last, time shopping with Photobarn. read more

I ordered from this company three years ago and it was a great experience. The product was really nice and my order came in a very reasonable amount of time. This year I ordered by their Christmas deadline, presents for 6 people, and my order has not arrived. I've had no communication from the company other than a generic email sent Dec. 23 saying there were delays. When I try to track my order online, their website says I have no orders, although my credit card was charged $150. Extremely disappointed, to say the least. I will be seeking a refund. read more

I'd give them a zero if I could. I ordered with a guarantee it would be delivered before Christmas. I noticed after a week it still was not processed and asked them if it would ship before we left town and they said no. So I had them change shipping to our destination and they again in an email guaranteed before Christmas. Just to get a generic email today, 2 days before Christmas that some orders would not make it by Christmas and no info on when it would be shipped or if your order was included in "some". No response to any emails. Now I have to go find 5 family presents on Christmas Eve for a Christmas Eve family gathering. Not to mention what I ordered was personalize to each family with my husband's grandma pictures who passed away and we had her funeral today. They gave some excuse for machine breakdowns they had weeks ago, but waited till 2 days before Christmas to tell everyone they would not get their things. Horrible! read more

I am very dissatisfied with this company and their lack of communication. I ordered on December 31,2024. I have taken into consideration the holidays. On the invoice it states that the order is ready to print. It has been saying that since the day I ordered. I have emailed several times. I got one response that said my order would be shipped that week. That was January 13,2025 . I was told to email again if I didn't get it. I have emailed twice with no response. The number listed doesn't work. Does anyone have a number to contact them? read more

Photobarn has definitely taken on more than they can deliver. I ordered a few items December 4th for Christmas and despite their assurance it would be delivered on time, it was late. Since these are personal gifs, it is hard to replace at the last minute. I even checked with the company because of the delay and "Jason" assured me all packages were upgraded to be delivered on time. My second order fr December 14th was also late despite being placed before the Christmas deadline. Photobarn sent a letter stating their printer "broke" causing a delay which leads me to believe this small business has taken on more than they can handle. I won't trust them again. Don't promise if you cannot deliver. read more

Orders have been very sub par last few years including friends in business. Also heard others not getting compensation in time including some behind in years in work done and not paid. Numerous people needing reprints and late work. Used to be good but has declined in recent years. read more

I was skeptical of this company based on the all the bad reviews. But it is one of the few companies printing on burlap so I went for it. I placed an order in July, received an email confirmation a few days later, and continuous email updates from UPS until delivery. There wasn't much by way of communication from the company, but there didn't need to be. Order arrived, well packaged. I ordered a print on burlap as an insert so I could put it into any frame I chose. 16x20 fits perfectly. The burlap is mounted to a stiff 1/4" hardboard(same stuff for pegboard in the garage, but without the holes). Burlap quality is better than one would expect. (I was hoping for a rougher texture as it was intended to mimic a coffee sack.) print quality was great. Crisp clean lines and color was on point and matched the original graphic. Overall great experience. Words of warning: I had a vector graphic printed, not an image. Though, I don't see why an image wouldn't turn out just as well. The image was printed onto an off-white burlap which I overlooked on the website, and was a little disappointed since, again, I was attempting to mimic a burlap coffee sack. But that was my error in not seeing that clearly stated on the website. Only thing I would suggest to the company, is to update your photo uploader/editor on the site. It was not a pleasure to use and feels very outdated. read more

I have previously ordered and had no issues. My most recent order has been terrible. Order placed 1/1/23 and still have not received it. I have called many times without being able to speak with anyone. Multiple emails have gone unanswered. Order still says "ready for processing". Very disappointed. Not sure what happened to this company. Unsure if I will ever get my order or a refund. Not sure what to do next read more

I ordered my photo on 1-23-24 for funeral service. It was promised by 1-29-24. It never arrived. On 2-5-24 still no photo. I canceled and got my refund. Do be fooled by promised delivery date. Add a few weeks to it. read more

Order placed on January 9. They took my money immediately and sent a confirmation email and then NOTHING. won't answer their phones, voicemails, emails, or facebook messages. Looks like several others have had the same problem. UPDATE: I finally received my order and it is well made and exactly what I ordered. The only way I got a response from the company was through Facebook messenger. It took a long time but at least it finally came in and is good quality. If company had just sent me an email when I placed order saying they were very behind from holidays and kept me updated as the process went it would have been better. read more

Oh my gosh! Where do I begin? There website does not work properly. It gives you no real updates on your order. It loads up half way and it's all jumbled together. 3 days till Christmas and I still do not know anything about my order. There responses are unclear and I'm just over it. Never again. read more

Nine years later and this company still stinks! Promised that all orders by 12/15 will ship in time for Christmas. Another lie. More overpromising and under delivering. This company and the owners (TODD!) is shady AF and I wouldn't trust anything they advertise. Reason they have such a low rating across all review sites and an F on BBB. All talk, but horrible horrible horrible customer service. read more

Borderline fraudsters- beware I've used Photobarn for a 4 years and have been satisfied with their service. Then came my last order. I just had a weird feeling when I hit send and I didn't get anything but a canned response with no delivery time frame and no way to track the order. I let a couple of weeks go by, hoping for an update. Crickets. I politely emailed, and got nothing but a canned response. I wait another week. I email again - same canned response. I wait a few days and call during business hours. Directly to voicemail. Left a detailed message. Went to Facebook to look them out and shazam, they have posts with hundreds or comments THAT HAVE ALL BEEN DELETED. Because people aren't getting their paid-for goods and are righteously angry. I added a comment and sent a Facebook message, and again, no response. The Better Business Bureau currently has 10 complaints against them, 8 registered in the last 12 months. Huh. So carpe diem. And take yourself to any other service to be sure you get your stuff. read more

We ordered 1 large photo pallet and 2 smaller photo boards and paid the extra fee to add stain to the photo boards. We received one of the photo boards without the stain and the photo pallet boards were uneven and separated. I reached out to customer service and they re-printed our pictures and sent them out at no-cost to us, of course. We just received the new ones and the photo pallet boards were hardly even attached to the main pallet board. We had to re-do them ourselves and my husband had to put glue on them to actually get them to stick. The stain is also not actually a wood stain, it's like a painted strip that they attach to the wood. Pretty disappointed for the $177 we paid and would not order again or recommend. read more

PhotoBarn - So uneven - Photography Stores & Services Near Me - Knoxville, Tennessee

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I read the reviews after I ordered and was TERRIFIED! Well, I just received my order today and the reviews were SO WRONG! I am absolutely in LOVE! Yes, the processing time took longer than expected, but it's the holidays! (Don't be a grinch!). I ordered 12/06 and I reached out to customer service on the 16th or 17th when it hadn't shipped - they responded within a couple hours with a tracking number. They weren't "difficult to get ahold of" and they didn't "ignore my emails" like many of the other reviews say. I just received my order today, 12/23. I could not be any happier! I even uploaded a picture that was rather pixelated and even that one came out amazing! I am in shock and so, SO excited to gift them to my mother and father. Would 100% buy from them again. read more

I used this company for years. Never have I had to contact the Better Business Bureau until the lack of customer service with this agency. I emailed multiple times inquiring about my order with NO response. comments were deleted off social media but still with no reply. I only received a response after the BBB contacted them. Even then, they ignored my request for a refund (I no longer what the product after their lack of responsiveness) and just sent the product and never addressed my request. I will never use them again, nor would I recommend them based on the way they treat their customers. They have no respect for the customers that support their family business. read more

If I could give zero stars I would just for their customer service. I have used Photo Barn before several years ago and have been satisfied - not this time and this will be the last. Ordered a product on DEC 2, it was shipped on DEC 23 and will arrive on DEC 26. Customer service blamed it on the delivery and did not even acknowledge that THEY made the mistake and shipped it out too late - the last day to order and get delivery by Christmas was stated to be DEC 16. I ordered well before that and am now awaiting the delivery. Will never use this company again!! Spread the word! TERRIBLE SERVICE - DO NOT ORDER FROM THIS COMPANY! read more

Placed an order 10 days ago and the website said it would be here by Dec 19th. Emailed 36 hours ago and left a vmail and no response, looks very doubtful the Xmas present is going to arrive in time at this point. Just started looking around at reviews on several sites, and looks like I made a bad mistake read more

Do not use! I ordered 4 photoblocks through PhotoBarn for Christmas. I ordered them on 12/6 and they arrived 12/18. 1 of the photo blocks had the wrong picture (of some family I've never seen before), 1 had the picture upside down (and they screw in the ornament ribbon holder so you can't just turn it the other way) and 1 had the "Merry Christmas" inscription cut off. Avoid this company! read more

PhotoBarn - Thanks #Photobarn for your unhelpful customer service and your refusal to issue a refund for a product you printed upside down. - Photography Stores & Services Near Me - Knoxville, Tennessee

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I have ordered from here for many years because I like the options and product choices but for the last 5-6 yrs I always have to ask where my order is and when I do it magically ships immediately. Well this yr I ordered 11/15. It is 12/26 and has not shipped. They responded to an inquiry on 12/10 saying it was printing but have ignored multiple other contact attempts. Do not order from this business!! read more

I could have just copy pasted any of the reviews posted in the last 24-hours, but I have more integrity than that... unlike PhotoBarn. They promise orders will ship in time for Christmas, but they won't. I ordered on 11/23 and it's 12/19 and still have nothing. Customer service basically told me to keep waiting... Don't waste your time. **My photo order came today. To say I'm displeased would be an understatement. The quality is awful-- the "thick recycled paper" is computer paper. One of my ornaments is stained with some sort of weird discolored blotch. And the cropping on my canvas left my husband armless. So bummed. read more

I have bought from this company almost every Christmas for nearly 6 years now and over the years the quality and customer service has only gone downhill. I will post a product from 2017 Vs what I got (after Christmas when I ordered well within the window timeframe specified) and it is hardly able to be seen. I have tried to support local small businesses but when you repeatedly fail to deliver in every way... it's time to move on. i hope they fix their management and quality control because this company will be underwater in the next year if not.. I know I'm not the only disappointed customer this year. read more

I bought 2 Groupons for 2 11x14 poster boards. This was a year ago. Whenever I email them, they say thanks for the email and nothing else. I just noticed activity on my PayPal account that they have now charged me for THREE, plus shipping. I call them, and even if it's on duty hours, they never answer. A man named Spencer was supposed have taking care of this for me months ago. Obviously he hasn't. NEVER AGAIN, PhotoBarn, never again!!! read more

I placed $100 order 2/27/23. The product is listed as "on hold" and has not been received. I contacted photobarn several times through email and phone. No response. I'm working on a refund through my CC company and reported photobarn to BBB. Looks like others are experiencing the same problem, yet photobarn continues to send promotional emails. They need to stop accepting orders and payment if they are no longer in business. read more

Wow ! This company used to be my go to for my business - so disappointed framed wood flats are extremely cheaply made -- cracked, sizes are off- they were almost 2 weeks late with my order. They do not respond to emails, they delete their negative reviews off their facebook page - avoid at all costs- not worth the headache read more

PhotoBarn - Edges of frame cracking - each frame is a different quality - Photography Stores & Services Near Me - Knoxville, Tennessee

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