***UPDATE 2/2/18 After reading Linda's response below (which isn't even directed towards me but to all Yelpers) I'm convinced that she is a narcissist. Her comment is not an apology. It's just voicing regret.
The only behavior she's taking responsibility for is messing up the time of the session, which is small potatoes and not the main reason for my review, and she knows that. It was her unprofessional, rude, and frankly, downright unsettling behavior (this plus the way she flew off the handle on her Facebook page because someone shared a copyrighted photo of hers) towards me after the photos were posted and her unwillingness to return my phone call and sell me the photos all because I asked if there were more full length shots available.
It took me years to gain the self esteem and confidence to want to have photos taken of myself, and then I was not allowed to buy my own pictures.
She says she feels "sad" that she was unable to make me happy and usually rectifies the problem. Please. She had more than enough chances to do that. All she had to do at the time was apologize and sell me the photos. In fact, I messaged her privately through Yelp after she posted her response (and still praised her work and talent, which I will not take away from her). I received no response. I think the only thing she feels sorry for was not making a few hundred from me after the fact, but pride comes before a fall as the old saying goes.
What kind of a "professional" wastes a client's entire afternoon and hers and then lets her ego get in the way of making money???
It's sad and incredibly selfish that she still refuses to accept responsibility for all of her actions directed at me and actually apologize.***
It's obvious that brides are happy with her services and she is a talented photographer--I will give her that. However, her ego got bruised and it was appalling how she acted towards me after a general photography session when I said via email (after telling her I loved the photos) that I was "a bit disappointed" that she didn't take more full-length shots of me (which I had explicitly stated that I NEEDED when booking her services) and if she happened to have any more that didn't get uploaded to the viewing link. She actually refused to call me back after I left her a message (saying I was sorry if she took my tone the wrong way and that I still wanted to purchase the pictures.)
There were only 2-3 photos of me standing that showed me from head to toe, and they were taken from so far away that there was all this unnecessary space surrounding my body. Several others cut me off below the butt.
Her response via email the following day was that considering she took the photos for free there shouldn't have been ANY disappointment on my part. To clarify, the only thing that was going to be free was her photography fee; the photos themselves were never going to be free. I also went out of my way to drive to a dumpy, dicey neighborhood in Manchester, NH where the studio was to have the photos taken and she initially botched the time of the session appointment; if I hadn't emailed her a few days prior to the appointment to confirm, the studio would not have been able to accommodate us. When I pointed that out to her, she asked if I had ever screwed up on a time. Really, lady? The answer to that is NO because I have my head on straight and know that the devil is in the details...and that should be a no-brainer for anyone running a business.
And to be fair, she took lovely headshots/closer photos of me and I still wanted to buy them after all this and she refused to give them to me, all because of an honest question. She needs to learn some serious lessons about customer service and professionalism and dial down her ego (she also took offense at someone she knew sharing photos she took on Facebook without giving her credit and was quite vocal about it on her Facebook page at the time, which should tell you something.) I did not deserve such unjustified rude treatment from her. That is not the way to run a business and is very unprofessional. I would strongly suggest to anyone booking her for photos that you get a signed contract from her explicitly stating the date, time, and expectations of the session so that there are no surprises. read more