First and foremost Tall Rob very nice . I still want to believe he is just a product of his…read moremanagement. He knows in text ...That I inquired about APU trucks and then I honed in on my next few big items. One of the very next items on my search on top of my list and I specifically stated" it had to have "adaptive cruise". I honed in a a truck that should have had it based on the year and Model asked him to affirm and he did and I made a offer. We made a deal. I asked about accident history to which Rob said no history as far as he knows and no other evidence except what I thought was skecy part for mfg . No other evidence came up during inspection. I checked everything I could think to prior to taking delivery but there was no way to be able to check the adaptive cruise. Lots of different textured paint on lower fairings and frt Bumper. He said he didn't seem concerned and thought the paitn was fine . We test drove they are in a highly congested area and we went out for a drive at 4:00ish . no place to use cruise ...Camera safety thing which I think is part of the electronic cruise worked as far as crossing lines. But after reading up it works in conjunction with a bumper mounted radar sensor to detect traffic I front . I am pretty sure if I sold trucks for a living, I would know that that black license size thing on all the bumpers of Kenworth Trucks are for adaptive Cruise ! So yes I picked up the truck drove it home and realized quickly , no adaptive cruise ! My second highest priority in our negotiation and clearly in our text thread. All I have for recourse is this . Its not right. Management should review text and take responsibility for the obvious expectation and oversight by Rob . I was hoping against hope they would do the right thing review my inquiry prior to purchase in a text string and offer to replace and fix radar. Nope He ( Rob acknowledged our conversation ) and said he spaced it with all the other things going on But said they will not do anything about it except say sorry about that. Its a 1000 just fr the part . I am NOT happy . A different decision and this could have been a 5 instead of a 2 Star. Their future success is vulnerable if this is there mindset .:(:( I would be careful . Was proudly going to use there free advertisement Mud flaps . I may yank off or leave on and if anyone inquires I will tell my story . They probably spend 10's of thousands in advertising and I say a resolved service after the sale is the cheapest BEST ADVERTISEMENT you can spend . FYI I like writing 5 Star reviews a lot more!!!

Got all my documents and truck has been running great. Thanks to Ric and the team there at Arrow!read more

I went to buy a part (Tail Light lens) from Sanderson FORD, after 15 minutes of driving around the…read morecomplex and confusing dealership finally I found the parts dept. 4 young latinos behind the counter 3 guys were checking a map online, 1 girl responded , I told her I like to buy a part , she immediately responded that I have to open an account before they can sell me anythings,when I said why, I don't want to open an account all I want just a simple purchase of basic part,then she said let me ask my manager and the manager was one of those young guys,they ignored her at least for good 3 to 4 minutes, then he rudely responded, I will sell to you but there won't be any refund or warranty as soon as I leave the door, I went and complained to the manager at sals dept. and he said he will look in to it without offering if I still want the part. I left and I purchased the part from another dealer. This company has made every things convenient for themselves rather than for their customers. basically they bully their customers. I won't buy anythings from them and do not recommend them to any one. The only way we can change their business model is to go elsewhere where they value and respect their customers.There are hundreds of dealerships in the valley. I hope this was helpful for doing business with them.

I recently took my 2021 Shelby GT 500 to Sanderson Ford Commercial for an LOF, as the only mechanic…read morewho has worked on my car changed dealership to Sanderson. I would like to say thank you to Shane Rose for treating my car as it was his own. I was notified by my service advisor Harry Gaines that while doing an inspection on the car Shane found a small leak on the rear axle. They kept my car a few days more to perform the warranty work. Thank you Shane! If you are looking for 5 star service, go see Shane at Sanderson Commercial

I had the best experience buying my work truck for my company. I wasn't pressured , I got an…read moreamazing deal and the guys were straight forward with no BS at all. I suggest all small and large companies go and see Nate and Brian in sales. I will be buying all My work and personal vehicles from Nate and the manager Brian for now on. It's nice doing business with like minded people. Thank you guys.

DO NOT take your truck here unless you have all kinds of time to waste. Brought my big uhaul here…read moreto have a few issues looked at, every day they told me "We'll be looking at it today, we'll call you by the end of the day!" They'd never call. Every other day I'd call or show up, and I'd hear the same thing. This went of for 2 weeks until i finally told him, no, I'm taking my truck home, at which point he waved me off like an annoying fly and said "keys are in the ignition" and went back to his computer.

False advertisement on equipment that are for sale when you come out nothing is what they tell you…read moreover the phone and then when you try to negotiate with them and figure out a solution to make both parties happy they will not work with you. I do not recommend this place at all especially if you're coming out of state don't waste your time. You're not gonna get what you look you're looking for.

From the owner: We sell quality used commercial trucks and heavy equipment. We specialize in hard to find specialty…read moretrucks such as dump trucks, bucket trucks, truck tractors and trailers as well as any type of commercial or industrial type equipment. We are a family owned and operated business with over 68 years of serving Phoenix,Arizona and the United States. We also pay top dollar for trucks and commercial related equipment. Ray and Bob's Truck Sales is located off of Interstates 10 or 17 in downtown Phoenix and only 10 minutes from Sky Harbor International Airport.

I don't usually write reviews, but this experience truly deserves it…read more From the moment I walked into the dealership, I could feel that this place was different. The energy, the professionalism, the way they treat you--it's on another level. Fred made this whole journey unforgettable for me. He wasn't just doing his job; he genuinely cared. He took the time to understand exactly what I wanted, guided me with honesty, and made sure I felt 100% confident in my decision. That kind of service is rare. There was zero pressure, zero stress--just real support and respect the entire time. And that's something you don't easily find anymore. This dealership absolutely lives up to its 5-star reputation. If you're thinking about buying a car, do yourself a favor and ask for Fred. You'll understand what a truly great experience feels like. I walked out not just with a car, but with a feeling that I made the right choice--and that means everything.

Did not even need to buy a car from them to tell you this place is terrible. Selling a Rebuilt car…read morefor a couple thousand less than what a clean title car would sell for. When asked about the price I was basically told to kick rocks. Don't trust these guy, unwilling to disclose their pricing methods is extremely sketchy.

I was driving home and my wife was following and realized the brake lights were not working, I…read morecalled Tyler, and he said to bring it back. Their Mechanic could not determine the issue, so they took it to the Chevrolet dealer, The Dealer was able to repair it. Great Truck, no problems now.

Make sure you have vehicles inspected independently, b4 u buy. Sold a truck without seat belt & the…read moreairbag light can on. Had a bent rim, $5k in front suspension & steering damage, an exhaust leak didnt even do service or the truck and when I brought it up & that their own contract state, "as is" has a 500 mile 15 day implied warranty of merchantability, they refused to honor it, that the way they make u sign thier contract voids it, & that they have been doing business this way for 25 yrs. Stated that they sell their vehicles "wholesale" to the public, but there is no mention on their website or their sales lot They write "as is" in a area saying sign here stating that u acknowledge u r buying vehicle "as is" & state that it voids the implied warranty. Hid things about the truck, like it had been in an accident, stated carfax doesnt show any accidents since 2013, If u search the value of the truck with the damage they sold it with its only worth $5k tops, not $20k. Refuses to fix anything but sending me used seatbelt. I kept all quotes & receipts. I suggest anyone that has had the same experience or believes they hid or straight out lied about any vehicles u may have been sold by this company & the owner to file an AG consumer complaint, as I am. Enough complaint about the same issues, or if the AG finds anything that was considered illegal or unethical business practices they can take more action against them. They use deceptive means to hide damage, or anything they either can't or refused to fix to sell a save vehicle, & will charge u for whatever repairs they did b4 selling it to u. Charged me an extra $1k for a water pump & ac, instead of fixing the real damage that could hurt someone. Checking they brakes is all they say they are required to do to sale their autos. Doesn't matter to them if the wheels come off or the steering, or hub come off as long as they changed the brake b4 they sold it.