An emergency repair of a Honda motor and the water pump saved our bacon, as we had a fire in the…read moreneighborhood which potentially could threaten us within 24 hours. The pump was repaired and was ready for pickup as promised. The price was less than I expected. Repairs were perfect, no defects. Beats the higher-priced companies who Honda recommends: the least amount of time I had to wait with one of those companies was 8-10 weeks... one said their backlog was probably 12 weeks -- and they're @ 3-star company. Waiting three months (minimum, we were told) means that we'd get our pump back in the middle of August earliest.

Great job on lawn mower repair, not t the fastest but for sure worth the wait…read more Will be using them moving forward Thanks

Selective on who they "welcome in" at this location. Normally not a big deal when you can tell…read moreit's busy or things are missed. But when it's obvious then I have to wonder. This is just my experience. I don't spend where I am not welcome but you may be!

Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

Walked in prepared to spend some money on a 5th wheel hitch. This was our 2nd visit with the first…read moreone going well. Had to walk past a girl smoking who told me she will be in shortly. I walked in and two other customers waiting. All three of us decided to walk out. I'd rather spend our money elsewhere and not in a cloud of smoke.

Waited inside for someone to help me to find a girl laying down on the floor behind the desk with a…read morepillow and answering the phone. Horrible place of business to run a shop. And didn't even have a hitch in stock. Will drive further away for a similar place to avoid this place

I have used this place several times. Everyone is very friendly and helpful…read more Highly recommend, they have a very wide range of equipment.

I walked in last minute and they had no hesitation to help me. Great people and prices. Highly…read morerecommended

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

It is a bit of a long wait here, even if you have a will call order set up. It can't just be a…read morequick in and out thing. Expect to wait at least 10 mins before someone even calls you up to a register. Also, lets hope it isn't a manager or bilingual associate because they will get called away to either translate or approve something else. No problem with the products. They are cheaper than going to Home Depot or ACE, but sometimes it makes me wonder if the "savings" is worth it because I'm not exactly saving time here.

They don't have a return date policy up , and you have to wait 24 hours before you return item(s) …read more So if you are busy and can't get back to return your item your ass out , if over 1week . Stupid

Sunday, I had a problem with my gas cooktop - the igniter to one of the burners kept sparking…read more This was the third 24-hr service that I called. At least this company had a technician available to talk to. The first two didn't - just an answering service. I made an appt for Tuesday between 1-3. So much for 24-hr service. But, oh well, at least I had a live body on the phone. Tuesday 2:55 -- no one has shown up, no one has called. I called and spoke with dispatcher, who was going to call tech and "get right back". I confirmed he had the correct phn number (made him give it to me) and hung up. 45 minutes later -- and seven phn calls trying to get that live body back on the line -- nothing. It is now 6:30 and still no one. I gave them two stars only because someone was actually able to help me on a Sunday at 7:30 p.m. He told me to turn off the breaker, and waited to confirm that stopped the sparking.

This is what you're looking in a repair technician - spent the time to explain how they came to the…read morediagnosis and what the repair options were along with the potential side effects. I'm ashamed to say that I had already invested $250 in another appliance repair company who wanted to replace my control boards...not these guys, they found the actual issue. One diagnostic fee later and my fridge is working...now I'm trying to get those other guys to refund my money!

Brought in 2 string trimmers and a 21" mower all three needing carburetor work. Richard was able to…read morefix all three within a week, he was also generous enough to hold my equipment for me as I was out of town when Richard let me know they were ready. Pricing for the work completed was very reasonable. I have put many hours on all three machines since and I would absolutely trust Best Brothers Lawnmower Shop with all of my future small engine needs. Be advised, Richard's new shop is located at 2001 N. 35th Ave, in the alley between the auto shop and the bicycle shop. Phone number is (623) 236-0222

Found this company through a neighborhood. Our lawnmower stopped working and I have no idea when it…read morecomes to this kind of stuff. Richard was beyond helpful! My lawnmower was fixed quickly and at a great price. I highly suggest this company and will be telling others.