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    Physical Therapy Innovations

    3.0 (2 reviews)

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    9 months ago

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    Platinum Physical Therapy - Hopkinton

    Platinum Physical Therapy - Hopkinton

    4.8(8 reviews)
    5.3 mi

    Went recently for some PT at the Hopkinton location. They had decent ratings and from the website,…read moreseemed like they might work differently than another local multi-location PT business I had tried a few years ago, so I booked my course of treatment with them. I had a terrific doctor who did my intake and worked directly with me over my time there, which I really appreciated, as opposed to some places that have you working with an assistant. Another thing I appreciated was that my doctor did not multi-task or split time with other patients (for those who are looking at this and other practices to decide on a place for treatment, I strongly suggest you ask if the providers split their time during your 45 minute block of time - imo they 100% should not be. I will say the type of treatment and overall approach was very similar to other places I've been, and when I asked about some of the treatments they advertised on their web site I was informed they all cost extra. The Hopkinton facility was very clean and not overly crowded, but it's very much like your typical PT room with several tables and other equipment all in one big space shared by all patients.

    Fantastic practice! I have seen three different therapists here over the last few years. I don't…read moreknow anything about PT but this team seems highly skilled - I experienced great results 3/3 times. I most recently saw Julianne for neck & shoulder pain. She was quickly able to identify the source of my pain and build a manageable plan that I'm now maintaining at home.

    Professional Physical Therapy and Sports Medicine

    Professional Physical Therapy and Sports Medicine

    4.3(16 reviews)
    5.3 mi

    Thinking about the experience - the office policy does not allow for switching care teams. The…read moreoffice in Franklin near stop and shop is undergoing renovations. Please read other reviews as well.

    The care I received from Jake and Maddy were good and a pleasant experience. However, the front…read moreoffice gave me incorrect information about my insurance benefits. This was my first PT experience and I was told that I was going to have a $40 co-pay per visit, which I figured would be like my PCP where no deductible was at play. Even on the intake form, I initialed that I only had a $40 co-pay per visit. I ended up visiting 5 times and every time they took a $40 co-pay. More than two months later, I unexpectedly get a bill for $400! I called the billing office and they confirmed that I was given incorrect information about my benefits by the office staff, and that my deductible did apply in this case. Had I known that and had knowledge about how much each visit was going to cost me, I likely would have not scheduled additional visits and continued my rehab at home. Even though the billing office confirmed that bad information was given to me, they were unwilling to make it right. They are leaning on their disclaimer form, which makes them harmless for any mistakes made on their end. It's too bad patients don't have that type of protection. I have a pretty standard BCBS plan from what I understand. After the first visit was billed and paid, the practice should have notified me that my benefits were not as they were presented so that I could make an informed decision about future visits. Instead, they continued to only collect a co-pay and not notify me of the applicable deductible. I'm going to pay the bill but I wanted to post today to warn other patients to check your own insurance coverage prior to going to this practice. Additionally, I suggest that you inquire what the service fees and contracted rates are for your insurance coverage so that you can understand what potential patient responsibility you might have in the case that that they make another error in reading your benefits. Despite the good care, I will not be returning to this practice due to their unwillingness to right a mistake. I was willing to split the difference with them and pay $200, but they declined. Very disappointing.

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    Physical Therapy Innovations - physicaltherapy - Updated August 2026

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