If you are an lgbtqia+ person who is need of medical help, this is the place to go. I came to this…read morelocation a month ago for something I have put off. I was apprehensive on how I would be treated because of who I am. I wish every doctor's office, emergency room and psychologist could take a lesson from the staff here. I began transitioning from FtoM a year ago and it's been tough to have my pronouns, needs or my symptoms taken seriously. I often feel dismissed before the dr even sees me. Since I don't appear male presenting yet I know it causes confusion. I have anxiety because of it when it comes to situations with medical establishments. I've had many visits that I have been treated poorly and misgendered. Physicians immediate care has changed my outlook on healthcare and I'm very thankful. The front desk person Lynzey is an outstanding person! When they were taking my information for the registration, they double checked with me on how I would like to be addressed and the pronouns that I use. They also asked if I have a chosen name beside my birth name I want to use. My ID states male but the registration asks you to choose between male or female for "sex at birth", I had to choose female. This is why I was asked in private for the pronouns and chosen name. No one has ever thought to ask me this in any medical setting. Lynzey explained that the staff will be compassionate to my needs and not to worry, that they only want me to feel better and it's ok to be honest. \They also made sure to give me information for lgbtqia+ centers for outreach and medical care. This is the first medical office where I could be myself and not feel like an alien! The nurses and DR are just as tremendous too and answered all my questions. I didn't feel like I had to hide anything. I have recommended this clinic to anyone I know. Several of my friends have had the exact same experience with the staff, which makes me so so happy. If you are like me and scared to go the dr's office because you will be misgendered or neglected, give physicians immediate care a shot! Thank you Lynzey for everything you did. You have made a big impact on myself and 2 of my friends. I wish there were more people like you in the world.

Watch out!!! This clinic is desperately in need of a formal investigation…read more I visited when I had an unrelenting cough. I was the only patient and it took 45 minutes to check me in. When I said I was too sick for this kind of "urgent" care and started to leave, a medical assistant and then a PA saw me. They took my blood pressure and did a swab and although I later discovered from my regular doctor that I had pneumonia, they sent me home with comments in the summary, which I'm paraphrasing - "her lungs sounded clear... and she's doing surprisingly well given that she has asthma." I do not nor have I ever had asthma. BUT THAT WAS JUST THE START. Over the last 4 months they have billed me over a thousand dollars for the visit - first, from a company that goes by an entirely different name, and then by wellnow. The billing is egregious. I called the number on the bill and was told that I was correct, they should have billed medicare (they had my number), and the billing would cease. Yet... the billing has been ongoing and they took advantage of the fact that they had my credit card number - which they required when I checked in and have consistently tried to bill my card. I called my credit card company and they were investigating, yet the constant billing continued and eventually I changed my card number because I don't want them to have access to my account. In addition this is frustrating and exhausting. As I mentioned, this company needs to be investigated. I strongly encourage you to seek medical attention at another urgent care that has nothing to do with them!

I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

I just had an appointment with Dr. James Barrett and I went from feeling really frightened about my…read morecondition, to being lighthearted. It turned out it was the flu, but when you have a 100 degree temperature and you are 77 years old and your chest tightens up and it's hard to breathe, and impossible to talk without wheezing, it is scary. He patiently listened to all of my concerns and addressed them, coming up with solutions that have already started working. I can't thank him enough! You will quickly realize how much he cares and how much he knows.

What a great experience. I had a facial dog bite. These folks took great care of me. Courteous,…read moreprofessional and fast. The pa, Stephanie, put in several stitches in several places When I followed up with my plastic surgeon he said her work was as good as his! This should be your go to place for immediate care.

Wish i could give this place zero stars. Went in for something quick, and it took over an hour. Not…read morea single other person in the office. Front desk and nurse were sitting on their phones, booking a vacation. I will never come back here. Worth it to travel the extra 5-10 min to a different urgent care. These people DO NOT care. 1 star for location. This place STINKS. DO NOT GO

Don't ever go to any of these sites. I've gotten a bill for 3 months. I've spoken to billing 3…read moretimes. Spent $500 for 30 minute office visit& still getting bills. Worst experience. Last bill was wrong. No one knows what they're doing. I just get bills without previous payments included

Don't go here for TITERS!!…read more The day of my visit all went well with my blood being draw for my titers... but that was the ONLY positive experience I had with this location. I've been to another location on Clybourn and they were much more professional! The front desk girl at this Bucktown location had a terrible attitude even though I was just calling to ask questions about my titer results. So here's what went down. I paid FULL Price to have ALL MY TITERS checked and they even drew an extra tube of blood to "make sure" it would be enough. Yet the lab had some kind of "processing issue" with the varicella titer. They NEVER called to tell me that. It wasn't until I called to request my results 2.5 weeks later and I ASKED if I had a suffice sample for all my titers to be checked. The person I spoke with told me to come back in for free to redraw blood since it was THEIR MISTAKE. When I called again prior to walking in I mention this, and the RUDE front desk girl says "i dont know what to tell you, we will have to charge you again"... I asked to speak with the manager, she said she'd leave my number and I'd receive a call back and I NEVER did. I have never written an angry review but this place had me livid. I HIGHLY SUGGEST using (Jason Health) a cheap out of pocket alternative where you can get doctors orders, if all you need is bloodwork done and go to Quest diagnostics. I did this and had my results back 24 hrs later!!

Terrible experience. Had to have my ears cleaned per request of a hearing test. I had to return to…read more the minute clinic on three occasions following three visits for my hearing test only to hear they never cleaned my ears completely. UNBELIEVABLE. Im still being billed for all three visits!

I walked two blocks to this clinic when I was very sick and had a fever. Waiting time was very…read moreshort. I did have an appointment. It was seen by Dr. Stephanie, who was absolutely amazing and thorough. She was kind and caring and gave me exactly what I needed to feel better within 24 hours.

I came here from the suburbs for a dermatology appointment, and was very thankful they had a free…read moreparking lot. That alone saved me a lot of trouble. Upon entering the facility, I was very impressed by the modern architecture - how cool! I was checked in right away, and only had to wait 5 minutes to be seen by the nurse ( and I was early to my appt.) After checking me in, the doctor arrived only 2 minutes later. Wow! I truly appreciated how efficient everyone was here! The one thing I suggest they improve is the loudly creaky doors between the waiting room and the patient rooms. The sound echoes, reminding me of a horror film!

love dr. kelley. Especially for alternates to surgery. staff here is great. I highly recommend the…read moreashland location

Avoid. The facility itself is brand new, very nice. The service is fairly impersonal; the front…read moredesk attendant left the desk multiple times when we were there, leaving potential walk in patients very confused and waiting for long periods. Some left because she never returned. The health issue we were being seen for was very simple, but the practitioner told us to go to our primary care doctor the next day. (If that was the solution then why would We have gone directly to urgent care?). A frustrating waste of time, I would not recommend this urgent care - there are plenty of other options in the area. Updating the review to remove a star. We finally were able to see a provider and got the exact diagnosis I told the NP at this location that we suspected, and she disregarded.

Zero communication. Office has not returned calls to check on test results. Compassion? Hahaharead more

I booked an appointment for an x-ray for this location and when I got to the office the front staff…read morelet me know that the provider had called out and I could not get my x-ray there. I was visibly upset out of frustration and the front staff (I unfortunately did not get her name) quickly let me know that a nearby location had x-rays and appointments available. She transferred my appointment and I was able to get seen within the hour at Clybourn. Thank you to the front staff worker, you genuinely helped turn my day around!!

Slow process even when only one other patient is there. I also found it ridiculous that they can't…read morethink through the steps of what would we need to do next. They have a sign up with a miss spelling. When it was brought to their attention they said they knew, yet they keep it up. Why would you leave a sign up that conveys anything other than We are capable, intelligent, and you can trust us?

Came in for a bad cough / Rx renewal on 12/3/2024, they wouldn't see me…read more Since Endeavor took over North Shore the quality of service and of medical care has deteriorated significantly, though I'm sure their revenue numbers look great. They've got these Urgent Care storefronts all over, I'm sure it is helping them increase their billing.

Should be renamed intermediate care. Last time I was here I called first and was told they could…read moredraw look for labs. When I came in, they told me they could only if they had someone on staff qualified and they didn't that day. Sent me to the Anderson location after calling ahead on my behalf. The location was the worst, they had me wait in the lobby brought me back and then told me they also didn't have anyone the person who was qualified when I was waiting left. Then they released my records so I had to recontact my doctor and wait two days until I could have the test done. I waited a few weeks and came back today to the Open 7 Days a week Northcenter and it's locked tight. I'm done with North Shore and their horrid lab system in the city of Chicago. Wish I could give them a negative 5

I had an excellent experience at Quest Diagnostics. I did not schedule an appointment prior and…read morewalked in. I was able to have my blood drawn in 30 minutes. I researched how to get there, as some have complained they could not find it. I walked into the building, and the security staff told me to go to floor 15. I walked into the office and checked in at the kiosk answering a few simple questions. I get a bit uneasy about having my blood drawn, but Tiffany was wonderful. She had such a calm and reassuring voice. She told me everything that that we would be doing and took extra care as she drew my blood. Before I knew it, it was done. Tiffany made sure I was feeling okay before letting me know how and when I should expect my results. She was really fantastic! I had a great experience here and recommend it. For peace of mind, do a basic search of the address so you can get familiar with where you are going. It helped for me. :)

I arrived 5 mins before my appointment at 1 pm and there were 7 people in the waiting area. No one…read moreknows when they were supposed to be called and there was no staff that we can see from the waiting area. Adding a doorbell or something similar might help? But I can also see the reason why there's no such thing. May just be an abnormally busy day... At about 1:10, I got called for my appointment. It was smooth after that. I was in-and-out pretty quickly and there was only a few people waiting then. Don't come here unless you have an appointment.