This place just looks dirty and unprofessional. There is a complete lack of customer service, as…read morewell. The place operates like you are bothering them. They don't check you in, they tell you to scan a bar code and then you scan your license and insurance. It might be efficient but it certainly is an annoyance. An elderly woman who came in after me was completely overwhelmed by the self check in. The facility itself looks very neglected, peeling paint, no floorboards, cracked stucco, it just felt unclean. I would not choose this facility again.

Im here from out of town working and went in here for a TX. DOT. drug & alcohol screening required…read morefor my job and this part of my visit was done ok but took much longer than places we go to back at home. The part that I'm highly dissatisfied with is that during this visit i was asked to empty my pockets of everything in them into a small lock box and I could either lock it and take the key with me or leave it unlocked at this point I myself made a poor decision and left the keys inside the box and just shut the lid and followed the nurse down the hallway to the bathroom. This took approximately 2 minutes and when we returned there was a male who was in the room where the lockbox was located and at this point I started thinking to myself about my belongings that I had left in the unlocked box so I went straight to the box to retrieve my belongings and the box was locked now I'm really concerned because I know that I had left the keys in the box and just shut the lid. So the nurse and I had to pry the box open in order to get the keys out so that I could unlock it. At this point I grabbed my belongings out and it appeared that everything was there so when I left it all started making no sense to me and was just to fishy of why he was in this room when we came back and why was the box locked because I know I left it unlocked so I then pulled my cash that I had put into the box out of my pocket and noticed a significant amount of cash was missing. At this point I made several phone calls before I got someone to answer and when the same guy who was in that room answered the phone he sounded surprised about me calling and asking to speak with whoever was in charge. He then put me on hold for about 3 or 4 minutes before getting back on the phone and telling me she was busy. Well approximately 10 minutes later I received a call back from the nurse who had collected my drug / alcohol screening samples and she was very polite and remembered the whole situation except for the guy in the room and when I explained to her that they were talking about another patient's insurance she remembered that he was in there. So I told her about it all and she said she was going to get with her manager and that they would get back with me. Well later that afternoon I got a call back from her saying that her manager would be contacting me about the situation. Well 2 days later I called back up there because no one had called me back. The next day I get an email from the manager asking my side of the event and she said that she would get with her HR and operations manager and get back with me. Well I have called and emailed back and it's been two weeks now and not a response or call back from anyone. So this is very unprofessional from the whole staff who works at this place.

Advertised $40 sports physicals, brought my 11 year old in and was charged $50. I mentioned the $40…read moreprice advertised and was told "well here we charge $50" which is not in line with the website stating ALL locations at that price.

They will illegally withhold your medical records. They do not know or understand patient rights or…read morethe laws the govern patient data. The staff is terribly rude and aggressive. My visit resulted in a medical board complaint. The facility is nasty! Dark black mould all over the ceiling at the Portland center. Beware this place don't expect to be treated well or have any rights.

Do not come to this facility. The nurses are so rude. I called to explain the mix up with my…read moremedication and the nurse hung up on me! She preceded to tell me that the doctor would not call in another prescription without even asking him! When I asked to speak to the doctor they said he probably will not call you back. No stars is more accurate.

We were the only ones here and still had to wait over an hour for the front receptionist to come in…read morefrom another location. When we told them we were leaving they said that she was only 5 minutes away and we might as well wait. Once she got here, she did not address us nor offer any assistance. When we told her we were waiting for her she said that we took to long to check in and to check in again ( Mind you we were waiting for her to get here) Then another person came in and they were talking bad about some other experiences with patients. Not the best experience and would look otherwise. When we saw who I believe is not a doctor, he was very unprofessional. I have never experienced a doctor or nurse respond in such ways.

My husband and I went today for a sick visit. First time going, the receptionist told is to scan…read morethe QR code to check in (https://www.clockwisemd.com/hospitals/6860/visits/new) The check in was easy, my phone took a while to upload the document because signal wasnt good but there is guest WiFi. There is a restroom in the waiting area and chairs. The wait time was not too bad, we had 4 people ahead of us and were going at a pretty good pace. My only suggestion in the waiting area is someone should really look into cleaning the ceiling vents, its all molded and dusty. Matthew assisted my husband and my husband liked him a lot, said he was very nice and discussed Matthew's cool tattoos. I got Brianna, she was very nice and friendly as well. Because we came in for the same thing after they took our vitals we waited for the doctor. We didn't wait too long for Dr. Susan Eiteljorge. We both really enjoyed Dr. Eiteljorge. She was just as friendly as her staff, was quick to diagnose and discussed and explained what she was going to prescribe us. We highly recommend this place if you need an urgent care. Hopefully we dont get sick again, but if we do, we will come back here due to friendliness, professionalism and they took our insurance!

Dr. Kerns called in a prescription for me on 3-10-2025. My pharmacy has sent them at least 8 efaxes…read moreand paper faxes. The reason for the fax is because my insurance company ask for additional information. One of the faxes got thru, but was not filled out completely. Today is 3-20-2025 and I have not gotten my medications. I have tried to speak with the officer manager, Kaitlyn Sanchez, for 2 days. She has not been her office. I have left her messages, but no call back. I have never had this issue with any other doctors office. The lack of concern and the lack professionalism is very disturbing.

I was in town on business and began having medical issues. Everyone at TLC was professional and PA…read morewas exceptional.

I used to recommend this facility to everyone in the area. That since has changed. When you sign…read moreyour new patient paperwork, one of the papers that they have you sign is authorization to keep a card on file. I signed this and didn't think anything of it. That is until about a year later I had a charge from my account of over $150 from this facility with no call, no warning just the debit from my account. I called them and they said that there was an issue with billing my insurance and that was the owed part that they had to pay so they deducted it from my account. I immediately called Blue Cross Blue Shield and got to the bottom of it. Because I had two insurance policies at the time and only one was billed, they wanted the visit to be billed through my employer's insurance. The BCBS agent told me to have the facility resubmit everything with my employer insurance policy. I called back and spoke to Sandy and told her this. She was somewhat argumentative and was trying to talk to me like I was dumb. And told me "there's no point in filing it they aren't going to approve it anyway". I asked her if she could still file it anyway and she said OK fine. A month later I never heard anything back so I called Blue Cross Blue Shield again. They had never received the new bill. The agent said "have her resubmit it; It hasn't been over a year since your visit and it will be approved. I don't know why she's telling you there's no point. It will be covered and the original was filed timely so it's fine just have her resubmit." So I called back to the facility, asked for billing. No one answered, left a voicemail. A few days later called back was transferred to billing. Even though Sandy was there, she refused to talk to me, because I was talking to another person who would put me on hold, go talk to Sandy and then come back and talk to me. Very unprofessional. Long story short Sandy never resubmitted the claim to Blue Cross Blue Shield. So a visit that would have been paid in full by both my insurance plans, ended up being charged to me for absolutely no reason other than her laziness and arrogance. So out $158 all for nothing. The NP mary is awesome but their billing/office staff not so much.

The doctor is good. The staff is well I would recommend this place…read more I've been to many docs. I love this place!

Excelente atención lleve a mi hijo y super rápido la atención excelente .una atención personalizada…read morela dra excelente gracias

Awesome Doctor!!! Dr Gentile's is so knowledgeable and his staff is very friendly! I would…read morehighly recommend

Dr. Gentile was very rude and even yelled at me at one point during the consultation. He did not…read moregive any other lift option than a lollipop lift which is not what I wanted. My breasts are nice without augmentation. I didn't even ask for a lift, just an areola reduction and breast augmentation. Very arrogant man and waste of $85.