Very disappointed. I was quoted a wrong price which I feel was done to discourage filing on…read moreinsurance. Technologist did not explain procedure. Then I had to go to another facility to pick up my images.

This will be my first time setting an appointment here from my doctor order. Both times that I've…read morecalled today the receptionist I can't remember their names were extremely rude and have a very aggressive / annoyed tone with me. I was asking questions regarding my insurance. I had called 4 days before my appointment to make sure my insurance was good after sending everything over online. I have an appointment on Thursday and I would sure hope the attitude I received on the phone won't be the same in person. If so this will be the LAST TIME I come back here!

I have very good health insurance, by some descriptions, a Cadillac plan. Even though my insurance…read morehas pre-approved my MRI, I still have to pay an upfront estimate BEFORE I even walk in the door. Having moved here recently from up north, this seems to be a south Texas phenomenon as I've had to do this at the pain clinic as well. Never have we had to do this in Illinois. We get the approval from insurance, they do the procedure, we then pay at that time. Then, I get scheduled at the Portland office and, just an hour and a half before the appt. they call and cancel because they are still waiting on something from my insurance co. They then schedule me a couple of weeks out at the Corpus office which is far more inconvenient. I'm hoping to find another imaging provider in the meantime. I understand needing to earn their living but this is insane and very, very telling into what their priorities are.

My 5 stars go to Erica, the sweet young lady who did my IV and some of the tests, but when it comes…read moreto the policies, they suck, I have insurance and instead of billing them first, they make you pay an "estimate" at front, even when I had already met my deductible, because according to them " they don't know that", so they have to charge you something anyway, and is not $20, or $30, it's over $300.... plain greed, cus they should bill my insurance first, THEN bill me the right amount, so you better save your receipts, so when you get your insurance statement, go back and get your refund, otherwise you'll never see your money, last year I had a biopsy, covered mainly by my insurance, paid over $100, and a month later I received a bill for $1896.00 , I immediately called my insurance about it, they got involved and my bill was dismissed, they were trying to charge me 3 times what I paid for a total hysterectomy with one night hospital stay, how ridiculous is that ?... keep in touch with your insurance people, check your statements real good, otherwise you'll get robbed....I'm definitely talking to my Dr not to send me there again.

I came in early and was happily received and told they could take me early. The girls there are…read morealways so pleasant and sweet! I only waited 5 minutes and was escorted back, they gave me a robe and changed and got my X-ray. The whole visit was just 10 minutes. Everyone I spoke to was very professional and nice. Very clean restrooms too!!

Check in was fast, easy and efficient. Seen within reasonable time of appt. Staff very friendly and…read moreprofessional

I set up an appointment online and the day of my procedure I was checked in right on time just like…read morethe instructions have read. The place itself was well kept and personnel were nice and friendly. They definitely have a nice system going with the setting up of the appointments and checking in online.

I have been coming to this facility for 10 years on a regular basis. This past visit was the…read moreabsolute worst visit EVER!! The front desk receptionist was RUDE not only to me, but all the other patients in there. These poor elderly people don't know how to work your stupid technology sign-in, & she made everyone feel we were bothering her. She had no manners, patience or decency towards anyone! The lady who came to get me for my exam called my name, did NOT introduce herself, body language, her tone, she moved slower than a turtle, but proceeded to ask me with the worst attitude if I was aware that I was to arrive 30 minutes before my exam. I told her that I was told to arrive at 8, I got there at 8:02, I checked in on my phone & I was not aware that I needed to check in when I got there as well, the only reason I did ask the rude front desk receptionist was because I over heard her telling people that they had to check in when we got there ALSO, (which is the stupidest thing I have ever heard of), so I checked in, so of course it looks like I'm really late. She says to me, "yeah, thats the problem, people don't know that, but here in the back, all we see is that you arrived late, and now we are behind" HOW IS THAT MY FAULT!!!??? I told her I did not appreciate the attitude! Mind you my 6 month old nephew crawls faster than this lady walked, maybe if she moved a bit faster, they wouldn't be behind! I don't know, just a suggestion. When we finally get to the MRI room, she tells me to lay down on the table & scoot up, offered absolutly NO assistance, I may not look disabled, BUT I AM, & I do need assistance, but even if I didn't, she should still offer! It is freezing in those rooms, I have always been offered a blanket, not this time, so I asked for one, she got annoyed and just kind of tossed one over me. I have been a nurse for 20 years, and a disabled patient for the past 7 years, I have seen a lot, but this kind of unprofessionalism is uncalled for. I was literally crying during my exam. She should not be allowed to treat people (sick, hurting people) this way. Now I will say, the lady sitting behind the computer running the MRI, was nice & professional! I was so relieved to see her come in at the end of my exam. She DID help me up & off the table. I will NEVER come back to this facility & I will NEVER recommend it to anyone!

I'm praying I do not get covid after having to get an MRI here yesterday. The patients during MRIs…read moredo not wear masks and they do not even allow for 5 min between tests-this virus is known to be airborne 3 hours. They should provide each patient an mri safe facemask and make it mandatory during the tests! Patients are being put into a tube for 30 minutes where someone else was just laying minutes without a mask. They also make you take your mask off and put it in the basket that everyone puts their locker keys into but I watched and they did not clean this basket between patients. It actually took less than 2 minutes for them to "thoroughly clean" (as I was told would happen) between patients. If that patient before me had covid, unknowingly, then I'm sure I will get it and I'm very high risk. I'm reporting my experience to the health department.

I have a MRI that has to be done on my Shoulder so I can have surgery done. I have been out of work…read morefrom September 14, 2015 there for I am not getting paid. its already bad enough I have to pay co pays for my doctor visits. But this place is wanting me to pay 378.00 out of pocket before they even see me. I had told them I don't have that type of money right now but no there were not hearing that all they care about is money money money. they just want to reschedule me and like I told there i still will not have that type of money I am not working I am not getting a pay check from work. I have a ac separation in my right shoulder i have a bone sticking up this happen at home there for my work is not paying for this. I have have to find a way to get the money some how to get this done. But I will be for sure taking this right to my doctor and he will not be happy about this at all. I would not be surprised if there sorry place loses his business for good. this place is a joke take all your money that you don't even have to pay to go in there to have to sit and wait until they call you back while they play on there phones and take there sweet time getting the services done that you need. i just want to let everyone know this place does not care about people that are down on there luck. I understand that there bills have to be paid but like I told them bill me and I will pay it when I return to work after I start getting money coming in. but let me ask for something from them and there like "WELL WE ARE ABLE TO HELP YOU AT THIS TIME BUT IF YOU CALL BACK LATER WE WILL BE ABLE TO SEE IF WE CAN HELP YOU THEN" I don't see how this place stayed in business treating people like this. All I have to say is they better see me right at 9:00 when I am schedule. Cause I will not be sitting waiting on them to call me back. You want to take that much money from me and then have me sit and wait on y'all to get off the asses and do some work other then joking around and playing on there phones while there at work is not going to fly with me.