Had an incredibly smooth experience with Robert. Great communication and I was able to schedule the…read moremove the same day. I would highly recommend!

Perfection! From my initial inquiry to the actual move, my experience was perfect. Robert promptly…read moreresponded to my unique long-distance move request from MD to NC. He offered a fair price and scheduling flexibility. The day of the move: arrived early, expertly wrapped the piano, installed floor protection, deftly got it down a 14-step flight of stairs, and secured it in the van. 6 hours later the piano was delivered in NC with the same care and professionalism. If you need to move a piano locally or across state lines, don't hesitate to hire Piano Local. One of the best decisions I've made. Perfection!

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

Excellent service. We had Brian come over before a party and we had a professional pianist perform…read more He noted that the piano was in great tune and asked us who we used.

Had Brian stop by the assemble a electronic piano by casio. he did such a good job at a reasonable…read moreprice. i looked around at several vendors, and he was the most reasonable, and was quick. completed in less than an hour, as he has experience setting these up. This wasn't major project, but definitely worth him doing it, and saving me the headache of assembling it myself

The store was friendly, the staff was helpful and the expertise was amazing off the staff. Great…read morestore!

If I could give this a zero star rating I would. I was in the store less than five minutes when the…read moreowner had approached us and asked "what brings you in" I mentioned we were in the market for a piano as my boyfriend is in the music industry. He said okay and let us be. The piano that he had picked first hand was out of tune and frankly a shitty one. We wanted to give his place the benefit of the doubt seeing there were several others to choose from. Moving to the right of us to the next piano, my boyfriend is still standing he checked the tune before he could sit down the owner RAN from the other side of the store and said "you need to ask me before you touch my pianos" in a super aggressive and unwelcoming manner. Which was not appropriate in a business setting let alone coming from a business owner. I have read through many other reviews based from race, and I hate to add to it but he had no issue with me (being a Caucasian female) but my boyfriend being African American the one playing the piano seemed to have a large issue with it. If you do not want people touching or playing your pianos do us a favor and put a sign up stating so. Because I read every single sign before touching and the only one I seen was if you were 18 or younger a legal guardian needed to be present and no food or drinks which he had none of those. Your customer service is awful & I will be happy to purchase my five pianos else where.

I was ISO a Baby grand rental for friend. There many choices, we will be making a choice on the…read morefinal piano soon. They were very helpful.

Make sure to confirm actual tuning expected cost. I was quoted one thing and at time of tuning…read morecharged more due to the fact piano had not been tuned recently. Somehow some additional process (over-tuning? or repeat tuning ) was needed for the tuning and yet it took the same amount of time or less than it usualy took before by others. Price was a little on the high end to begin with and it took off even more. Given the time constraint for an event I had to bite the story and move on.

Great service, super knowledgeable, and reasonable price point! We had not tuned our grand piano in…read morequite some time, and I am grateful that we chose to go with Pro Arte Piano. We contacted Piotr via Yelp, and he was very responsive. When he came over for the job, he wore a mask the whole time. At one point, I expressed curiosity in his work, and he stepped me through what he was doing, explaining as he went. We had a great conversation, and he gave me useful feedback about caring for pianos. Best of all, my piano now sounds great!

Very prompt. Was able to fit our tuning in within a short window of time. He responded to my…read morecommunication in a timely manner.

Thomas is a young entrepreneur who goes above and beyond to please his customers. He is building…read morehis knowledge base, and therefore offers an excellent value for the service he provides. This very old piano probably is not musically valuable, but we simply wanted every key to play and be in tune. He was able to make that happen for a price we agreed upon. Thanks, Thomas!!

From the owner: NexGenPianos works with people across the Shenandoah valley to provide quality and affordable piano…read moretuning. We are a sole proprietorship LLC and stand by a 100% satisfaction guarantee.

I called Mr. Bannar on a Tuesday and was able to get him over to tune my baby grand piano that same…read moreweek on Thursday. He was excellent and explained what he was doing and why he was doing it. My piano was severely out tuned as it was taken apart and moved from two different location and wasn't tuned in years so he recommended it being tuned twice which he completed. I will continue to use him for as long as he continues to serve my area.

The best service I have ever received with tuning my piano player. He tuned my piano exponentially…read morebetter than anyone else. I would highly recommend him because he is responsive, dedicated and definitely and experienced in his field.