I was greeted with a pleasant smile and he sold me other products that I asked for besides…read morerepairing my shoes! I would recommend this shoe repair shop to my friends and family!

I've had my heel tips replaced here for my designer stilettos. They don't last as long as I'd like,…read morewhich was a bit disappointing after only a few wears but when I'm in a pinch, they've come through with same-day service, and that alone is worth a solid 4 stars. The cobbler himself is very kind, which makes the experience even better.

Best selection for quality shoes. The staff is patient and helpful and made my impromptu visit a…read morepleasure. My only issue was that there were so many great styles that I had a hard time deciding on only 2 pairs. Its very comforting to know that this shop owner takes pride in service and quality.

anna has the best selection of shoes for the whole family! she travels to italy and brings back…read morethe best in craftsmanship and style. i have been a customer of hers for over 20 years. you must stop in and you can't go wrong!

have to say I am FURIOUS with the way things have been handled here. I ordered a pair of shoes for…read morea photo shoot close to 2 weeks ago. They arrived and were incredibly small (even when purchasing them in a larger size as the site directed me to). So, I sent them back for an exchange. I received an email (no reasoning either) stating that I was being refunded for LESS than the amount of the shoes and shipping combined. They didn't attempt to contact me at all. When I called, they stated that they had none of the shoes left in any color in the size I had asked for. Why was it so hard for them to write that in the email? (bye bye star #1) So, I went online to see what they had that would be comparable. They had the exact same shoe in a fabric instead of leather. Why didn't the salesperson suggest this to me on the phone? Did they give a cuss about making a sale? No! (bye bye star #2) So, I call to ask them to simply exchange the shoe I returned for that one (which they had in the size I needed). They said they would, and the gentleman on the phone also said that he would refund me the shipping charge back to my account because it was an exchange. This NEVER HAPPENED. (bye bye star #3) This is when it got ugly. It was now a full week later, and I still had not received the shoes. They didn't send me any tracking information at all. When I called to tell them that the shoes were useless to me by now, they told me that there was nothing they could do about the missing shoes because they had been signed for. "I didn't sign for them, my delivery man didn't sign for them.. where the cuss were these shoes? And, what the hell do you mean, there's nothing you can do about them? Don't you have insurance?" "I'm sorry mam, but we don't take out insurance on anything under $500". (bye bye star #4). If it was possible to give them 0 stars, I would. The last star went away in my eyes when she left the phone to talk to a supervisor who told her that they could take things up with UPS and POSSIBLY get me a fraction of my money back. So, no matter what, I was paying for this mistake. They obviously didn't want my business from the get go. I should have stopped dealing with them from the moment they were out of the first shoe I needed. I cannot believe I am eating the full cost of a pair of shoes because I was stupid enough to trust a shoe company like Footnotes. I love shoes, and would have been a great customer for them, be it for business or pleasure, but I will never do business with them again!

I recently purchased a pair of beautiful rain boots and loved them. The boots are guaranteed not…read moreto stain or get wet, unfortunatley the one pair I purchased had a defect and I had to return the shoes. When I purchased them I was told "guarnatee for life not to get wet or stain" I was so excited, and we were in the midst of a horrific snow storm, I wore them out of the store -- left the box behind! While wearing them, I felt the top of my foot get a bit wet, but nothing earth-shattering, however the next day they were stained. I called the store and the young lady Christina was most understanding and helpful. My husband brought the boots to the store and without hesitation, my credit card was fully refunded. I have to say, the assistance in the store is delightful, friendly, the selections are terrific, I am pleased as punch and can assure everyone, Footnotes has a new client! Thank you for your courtesy and professionalism. Marion B.

Very professional and competent sales people. They were also ver patient with kids crying and…read morerunning all over the place!

Anna is the best! Very patient with young children and measures correctly unlike some other…read morestores! Gives great recommendations and remembers her customers. Will be back because we appreciate Anna!

Our family has been customers of Shoe and Sneaker Barn for over a decade. They have a great…read moreselection of footwear and the service is excellent. A few years ago I was disappointed when they stopped carrying Asics, but when I asked for their recommendation for a comparable sneaker, they recommended Brooks. My wife had been a long time wearer of Brooks and I was very pleased with my new treads!!

I am a Podiatrist in Succasunna and have been sending my patients here for shoes for many years…read more Not to mention that me and my family shop here for shoes as well. They carry all the best quality shoe, sneaker and sandal brands. The staff is always attentive and ultra patient. I can't imagine purchasing my shoes anywhere else. This is well run family-owned business which also satisfies my preference of shopping local.

I've been going here for years. Always quality heel replacements, patching, shine. I also bought a…read moreleather belt here that has been very durable and resisted stretching. Yesterday brought in 4 pairs of shoes and inquired if they sell red shoe polish. Owner threw it in at no cost. Was about $45 per pair. ​​

My brother and his wife has been going there for years. He recommended them highly. I went 12/11/25…read morefor a basic leather belt. I've been looking for one for two years without success. Everything I found, on line, Kohl's, Neiman Marcus, Bloomingdale's, and Macy's was beautiful but not basic leather that I could wear with almost anything with a gold color buckle. I found it there! He had a broad selection of both leather and man-made materials, and various kinds of buckles. I chose Ostridge skin, not for the skin but for the color and the buckle, I had the privilege to choose the exact kind I wanted. It was a pleasant experience. With so many store going out, I really want them to stay in. I'll do my part to keep them in business for as long as possible.

I am a swimmer that swims at swim teams, and I like to come here to get suits. But they are to…read moreexpensive. And they close at three? Yeah no thanks where not even out of school at that time. But anyway sometimes the works can be very helpful and then the meanest person you have talked to.

Posting a review because I was so surprised to see just three stars. I've had nothing but great…read moreexperiences at California beach hut. The new location is fantastic, it's spacious, everyone is friendly, lots of new product rotating in. Great owners, very friendly!

My favorite boutique in the neighborhood! They have local designers as well as a consignment shop…read morewith very unique pieces!

I wish I could give this place a ZERO rating, but this will have to do. I was just in this shop…read morethis afternoon, after running errands in a lovely Brooklyn neighborhood with generally great service. I decided to walk in this place because it's new, to me at least, and something sparkly in the window caught my eye. BIG mistake. Although I was the only customer in the store, the two shopgirls (yes, I deliberately use "girls" because no sensible adult would act so unprofessionally) not only refused to say "hi" or welcome me, as I walked past them and smiled, they simply glared at me with utmost disdain. Don't know whether that's because, being a Saturday, I was dressed casually, or whether it's because I am a woman of color, not a size zero, or *gasp* in my 40s. Whatever the reason for their horrible attitude, it's unacceptable for any business. Their loss, though. I've spent a lot of my money over the year at nearby boutiques, one particularly because of their lovely salespeople. If this place keeps up with the unwelcoming attitude, I can't imagine it being successful, especially considering that the quality of the merchandise is relatively subpar and unremarkable.