I remember this place from years ago when it was the indoor soccer facility. Goodness how things have changed.
Here for basketball tournaments. Thankfully there was no charge for parking. Seeing reviews from three years ago, the company responders said they were working on parking challenges. From the looks of it, safe for not charging today... nothing has changed in the last 3 years.
Instead they have a young man standing at the door to police people from bringing in their Dunkin Donuts coffees and ANY water bottle or other outside beverage. It's South Florida, my friends... people drink water. If it were even a facility that allowed no food or drink it would be "more" understandable... and no... it appears as though they want to force their patrons to "purchase" whatever products they carry in house or in their vending machines.
*News flash... when you allow someone to bring their water or coffee, people will still buy whatever you have out of convenience... safe for those like me that are particular about my preferences which is why I bring my own.
I personally did not appreciate being dictated to dispose of my water bottle or take it to the car (which had to be parked across Jog). I felt badly for the young man appointed to stand at the door and make those requests of every person patronizing this establishment.
It is crowded. There are a lot of kids. AAU charged $20 a person which ONLY adds insult to injury. We just paid $60 to get in and can't bring a freaking bottle of water. I'm sure Pick A Ball is compensated handsomely for the AAU rental and subsequent commissary and vending sales contribute.
I tried calling the number on line. The phone rings incessantly until it picks up with a plain beep leading one to believe that it's a voicemail system. Alas, no one knows. Even the young man at the front door didn't seem to know if the number was correct and thought the manager would be here soon.
Hard to believe management isn't onsite with an event of this magnitude. Previous reviews, if still true don't shine favorable light on Managment anyway.
I find it sad that people have lost the act of being responsible and in a customer centric industry, do not care about hospitality and customer service.
The young man at the door standing behind the garbage can and sign directing people to dispose of their drinks would be better utilized in the parking lot to direct traffic. I guess that might institute those insane parking fees again though.
Overall... the excitement of the tournament is great. The facility, seating available, cleanliness, subpar food / drink choices, and subsequent management, lack there of & their infringing directives leave a lot to be desired by this patron & family.
Side note... despite stating "absolutely no outside food or beverage", thankfully this does not apply to players. I guess "absolutely no" means something else here. read more