Great customer service...each time... very helpful! Thank you ! Got what I came for - always a rare find!! read more

Pick-n-Pull - Portland South - Geo back hatch - minus lots of epic stickers! - Auto Parts & Supplies Near Me - Portland, Oregon

I can't tell you how many times I've driven by places like this in my lifetime, not giving them a second thought. But I had no idea how much money can be saved by scavenging for auto parts here. First of all, I should let you know I have absolutely zero knowledge about car maintenance and repair. What I do know is that car parts, especially from the dealership, are astronomically priced. "You want to charge me how much for this piece of plastic trim that goes around the windshield? You've got to be kidding me!" I recently bought an older subaru for driving my dirty and wet pug back and forth from the river. I wanted to fix a few things that either didn't work, or were cosmetically impaired. Specifically, I was looking for the lid to the sunglass holder in the roof, some plastic flashing for the windshield, speaker covers for the doors in the backseat, and the electric switches for the window control on the driver's door in the same make/model/year Subaru I'd just purchased. It was a tall order, but would you believe me if I told you I found everything I needed for less than $35? Talk about one-stop shopping! It's so difficult to determine how many stars to award this experience. Yes, I found everything I needed for a bargain. However, this has to be one of the most intimidating, uncomfortable, overwhelming places I've ever been. There is a long line to enter the facility as everyone checks in with staff electronically, has a photo taken, and signs a waiver. There are rows and rows of old, rusty cars sitting up on blocks, as far as you can see, and I'm sure the insurance liability is a nightmare. I can only imagine how many injuries occur in this place each year. While vehicles are organized in lots by make and model, it takes a lot of exploration to find exactly what you're looking for. Many of the cars are picked over, having been stripped of the most popular parts and accessories. Not everyone is as lucky as I was my first time out. There's really no customer service to speak of. There is apparently an inventory, and the staff at the front desk are able to look up specific makes and models, but none of the cars I was directed to were where they said they'd be. So I found aimlessly strolling through the rows and rows of cars to be the best way to find what I was looking for. If you're up for an adventure, looking to save a few dollars, and don't mind spending a few hours with some folks who are definitely a little rough around the edges, Pick-n-Pull is just the place you want to be. read more

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DISSAPPOINTED: I arranged for a pickup after receiving a bid for my car online. I arranged my ENTIRE Saturday around this pickup time frame of 12-4pm. At 2:45pm, the call came while I was in the bathroom - so I missed the call. I went to return the call and was told that I would have to RESCHEDULE the pickup for another day. WHAT????? Seriously? That has to be the MOST ridiculous reason for not picking up my car. ONE MISSED attempt to reach me? For crying out loud. I wasted an entire afternoon waiting for your call, and you tried to call me ONE TIME? Don't bother using PickNPull. read more

Worst criminals in the industry, posing as a low price alternative to the main line recycler. Charge admission to yards, refuse to answer questions about inventory except type of car, no matter how many hours you have to drive or your physical ability. Refuse to enter vehicle information into the computer for mileage or condition. They purchased it with a blown motor. They will gladly sell you that dead motor as good so can get your cash and if you don't get it installed to find out it is bad and take it out again, so you can meet the 30 day warranty they get to keep your money. So what's a couple of removals and installations $1000 of lost money. Even if you get it returned you don't get your money back, store credit so they can abuse you in the future. Disrespectful employees treat you like scum on the phones and especially in person as well as the PA loudspeakers starting at an hour before they close telling you to get the F out. Degenerate robots. Their prices are BS by the time you are charged their base price, their fraudulent core fees on almost every part that no one in the industry charges because they are not cores, and their crooked environmental fees that you are required to pay upkeep on their property. You are paying more than the expensive yards, or new parts and they don't have to pay parts pullers, they make you do all the work! Their parts quality is less than what you are charged for. You are charged for dents and destruction. A vehicle gets smashed hard in the front and breaks half the parts on the engine, you still have to pay full price(they don't sell cores or adjust the price for quality) just as a body part that has a ding or completely folded over on itself, sold as perfect, full price. It would be great if the company folded but they are making too much money off the backs of hard working low income people that can not afford to take their vehicles to shops. Worse than the worst used car salesman. Always check with the yards that just give you the parts at the counter and do all the research for you. You will most likely come out ahead of these establishments. Let's hope there is an afterlife so every terrible tier of owners and employees gets the full effect of their actions!!!!! read more

Sold my car to them, and had a trouble free experience from start to finish. Their phone estimator made me a very fair offer with no hassle or haggling required, and their subsequent communication was clear and prompt regarding the paperwork I needed, when the driver would arrive, and they were on time, polite, and completely professional in every way. Highly recommended! read more

If I could give zero stars, I would. Dealing with this junk yard has been one of the most frustrating and costly experiences I've ever had--thanks in large part to one particular employee whose name I won't mention (but if you've been there, you probably know exactly who I'm talking about). This person runs the place like a petty dictator--barking orders, cutting people off mid-sentence, and treating customers like they're a nuisance instead of the reason the place stays in business. Questions are met with condescension, and any attempt to clarify details is seen as a challenge to their fragile ego. Worse yet, their incompetence has ended up costing me a lot of money. I was given the wrong parts not once, but twice, despite confirming make, model, and part numbers. When I brought it up, I got attitude and zero accountability. Their refusal to listen, double-check, or even remotely consider the possibility that they might have made a mistake has turned a simple job into a drawn-out, expensive mess. If management cares about their reputation (and their bottom line), they need to take a hard look at who they have representing them out front. Until then, I won't be returning--and I'll be advising others to do the same. read more

do not believe anything that these people tell you on the phone. They told me that they had a car that I was looking for on the lot, I arrived and paid my admission only to find out that there was no car within 300 miles. read more

On Tuesday 4/22 I submitted a request to donate a vehicle to Habitat For Humanity (who are GREAT by the way) and they contracted Pick-n-Pull to come pick up my donated vehicle. I was told that P-N-P would contact me by phone within 48 hours. They didn't. So, I called P-N-P who then scheduled a pick up for Saturday (4/26). When the tow truck driver didn't call me by noon (I was told via text from P-N-P that the driver would call me prior to their arrival) I called P-N-P and was told that Google maps had a wrong zip code for me so they couldn't pick up my donated vehicle and rescheduled for Tuesday (4/29) and Tuesday they did not call or pick up my donated vehicle. I called them and was told they still had the zip code issue and that a driver had tried to pick up my vehicle but because of the zip code could not. No driver had called me that day. So, we rescheduled for Thursday (5/1) and was assured that the zip code issue had been resolved. They told me the donated vehicle would be picked up by noon today. It was not. I called P-N-P and was told they'd call me back in ten minutes after they reached the tow truck driver. They did not (they haven't called me when they've said they would once). So, I called P-N-P again and was told that the tow truck driver was too busy and couldn't pick the vehicle up until next week. I have told them from the start that the county will be repaving the street in front of my house beginning 5/5 for over a week and that I'm going out of town tomorrow, which I can't change. The urgency of the pick up doesn't seem to affect them. Habitat for Humanity has had to get involved and has contacted P-N-P several times being assured that they'd get it done. This is ridiculous. As a retired customer service person of 50 years of experience I can say that this is beyond unacceptable and should not happen for any business that values their customers. This is unacceptable and is unprofessional. I would not recommend doing business with Pick-n-Pull for any reason. read more

Great service. $3 admission fee, got the parts I needed for my car. Check out process was simple. Definitely coming back.

These people charge you to go in and then take your picture. After asking why they needed my photo to buy a $6 used auto part, they wouldn't tell me. After asking for corporate's number, they disappeared into an office and never came back. Not sure if anyone knows, but they're taking photos of your face when you agree to their terms when you sign in. Not sure if they're telling you that or not. Not going back there!! read more

I was looking to sell an old truck parts. Pick-n-pull made me an offer, had me email them my documentation, and scheduled pick up. Two weeks later, the driver refused to come get my vehicle because he had questions about documentation, in spite of it being pre-approved. So I contacted corporate and they assured me it was a mistake, and rescheduled the pickup. Another two weeks passed and I get a call, from the same driver, telling me that he remembers me and is still not willing to come get my truck. I then get a call saying that if I will go into their office and do more paperwork, they will reschedule it... again. So, after a month of waiting, two days off work waiting for pickups that didn't happen, and getting the total run around, I had to cancel the whole order. The corporate end seemed professional enough, but the don't seem to be on the same page as their local venders at all. I certainly will not be doing business, of any type, with Pick-n-pull again. read more

They offered me $117 for an 05 Volvo S80 T6 that runs and drives, no damage It's a mechanic or part seller's dream car. These things are extremely valuable and highly sought after, they sell for $8-9k used. Its a 2.9L 6 cylinder twin turbo, increasingly rare engine. I didn't bother haggling with the customer service rep on the phone, it didn't seem like it was negotiable, felt like I was talking to a robot. I will find someone to pay 5 or 10 times what they offered. read more

This place is an excellent source for used and recycled parts. They're organized, have carts you can use for carrying large parts, and they're business hours (9am-6pm everyday) are convenient for people who have normal working schedules. My points of contention: *They tend to charge high on miscellaneous small items such as - interior/exterior plastic fasteners - nuts and bolts of all sizes - wiring harnesses - and interior/exterior moulding pieces Now I understand charging a bit more for a harness because it has scrap value. However, when I bring a coil pack harness I pulled to the counter; get a quote thats $10 more than what the harness costs on eBay, that's when I have a problem. The point is; I'm taking my time to pull a part that, 90% of the time, is wire scrap. So, you'd think the price would be just above what clean insulated wire scrap value is at the time. I brought this to the attention of the cashier, and he not only didn't care, but flat out told me: "Everything costs money here." That response borders w/ rude, stupid, incoherent, and irrelevant. Come on, man. There has to be some haggle room here. I know there are many more regular patrons that feel the same way. I don't mean to rag on them so much, cause I think the positive aspects much outweigh the negatives. So, sorry about that and thanks guys. read more

Pick-n-Pull - Portland South - Coil pack wire harness - Auto Parts & Supplies Near Me - Portland, Oregon

My car is no longer being made, nor do I want to pay top prices for new parts. Pick N Pull's admittance fee of $2 is a small price to pay to get good quality parts that I know will fit. In the end it's about 1/3 of the cost of new parts. Just remember to bring a set of tools because you will need to remove/dismantle/disassemble the part you are in need of off of a junk car. Additionally, parts can be returned if they do not work for store credit. When you stop and think about it it's recycling in action because old parts from cars that no longer work get new life in your car, plus you learn really quickly how to take out the part needed and then how to place it in your car. It's a true win, win, win situation all the way around. read more

Pros: if you have an older crap car you need parts for this is the place! You can even look at their inventory online row per row. Cons: it's 2$ to even get on the lot and any mid year or newer car they don't part out to the public. I really wish they had a 5year or old and it was on the lot rule. read more

$2 per person to walk around piles of junk hoping you find the right part... No thank you the employees were unprofessional and lazy. No help at all basically stated he had no idea of what they have on stock, google it unknown to there employees they list what they have online. 2 stars because recycling is there business and they keep the junkers and clunkers off the street... read more

Corey in the sales Dept. explained in accurate detail how to dispose of, and get the best value for, my sons college clunker! I was out the door in under 20 min. with a smile, a check in the mail, & a respectful experience that made my sons problem disappear! Thanks Corey! read more

Checked on line got free quote about buying my junk car ancerd all questions correctly about condition of car received a quote of $105 then called talked to a lady ancered every question exact as I did on line and received a much lower quote of $50 then got off phone directly went back on line and got the same quote of $105 I do a lot of business with se portland pic n pull always get treated with the up most respect never had nothing but good to say about the employees and business wish I could recall the employees name that gave me the false quote but can't read more

It's a fair enough place to get used parts. Prices are too high for most parts if you ask me. They quote people awful prices for they're cars and then go and sell the tires for that value usually. The commercials are so cheerful but trust me no one is very happy when they sell they're car to pick-n-pull. I go here frequently and the staff is...alright. They do the job. Bare minimum. read more

They quoted me $170 over the phone for my Honda Accord which had been stripped of some parts and basically dead. They called again and said it was now $95 since they didn't realize my tires were also sold. When they came to pick it up, they said my Cadillac Converter was missing.. yes, because I sold that, too. They NEVER * asked*me about that part on the phone. So they said "you're gonna need to come to the office." I drove there, and they said I won't be getting the $95, but that I needed to PAY THEM for towing it. Oh joy! Would you look at that integrity! Such wonderful business ethics! I didn't pay. I walked out. Business shouldn't make you leave with your heart racing in anger. Don't sell your car here. read more

this place is scandalous,i went there after several years and first off their enterance fee went up its n ow three dollars to get in,plus the five dollars i was shortchanged, I had to go back threetimes to extract my part so thats 14 dollars just to getinto their overpriced junkyard.i got mypart,that i could have got for 30 dollars online new,when i paid they advertised 33, and they also charge a 10% enviromental fee so thats 37 +14 =51 ,what a scam,no wonder everyone steals from them,and i didnt even get a call about the shortchange,i left my number for what? ill do nothing but shit talk these theives. read more

These people quoted more on the phone than the driver showed up with when salvaging my car. I had to take time off to meet them (they made me reserve a 4 hour window), and they KNOW I cannot just leave the vehicle where it is. They are crooks. They feed on screwing people over. NEVER trust these liars. Human slime read more

Just called to see about a car and a part I was willing to come pull and the girl on the phone, Nikita, was very rude and snappy with my boyfriend on the phone. I actually called back to get her name because she was so rude and the service was so bad. I won't be going there for my part or any part in the future. read more

I bought a battery here for 43 dollars a couple weeks back. It didn't fit my vehicle right so I brought it back because I had 30 days to return it. They only gave me a small portion of the amount back, and gave me a receipt for store credit. I can't get my full refund. I don't need store credit for a junkyard. I'm irate right now, main reason, they put the battery back on the shelf, and they'll sell it again, making that money. read more

Seemingly attentive staff, and a large selection of cars to pull from, my friend and I both found what we were looking for. The car mapping is done so you can find what you need fairly quickly. Decent pricing as well. read more

Pick-n-Pull - Portland South - Lots to choose from. - Auto Parts & Supplies Near Me - Portland, Oregon

Only game in town that lets you pull your own parts. I will give them less stars if this wasn't the only place. If you need to have more than a few parts your better off to buy a parts car off Craigslist. This wreckyard is expensive. Some things are better to buy off eBay. There is always an environmental fee that I find to be a bit ridiculous especially on a item like a windshield wiper arm. I check eBay first before going. read more

This location has the worst service. After talking with Sherwood (the location closest to us) and getting accurate part info that matched with what the auto body shop said, we called portland south to see if they had a part (Sherwood did not have this part). After being on the initial hold, this rude employee that we've had the displeasure of dealing with before (both in-person and on the phone), put us on hold mid-sentence when we were in the process of telling him what we were needing. We thought he hung up on us. That same person finally comes back on and we said, "I was just talking with you," and they say, "no you weren't." He then told us that the Sherwood pick n pull guy (that looked up our needed part in-depth) was a liar and that we were making things up. Over the course of several months, we've had to deal with this same rude employee over the phone and in-person several times, and his info has NEVER been accurate once and he has zero customer service skills. How he still has a job is beyond me. read more

I had a vehicle go through this pick n pull. The plates were not removed from the car and I still get tickets from whomever is using them now. I don't want to accuse anyone of fraud but this is not acceptable at all. I called to let them know and got the run around. Terrible business. Go here at your own risk. read more

I got to this place at around 5:20pm and the doors were locked even though it says they close at 6:00pm we went in through the exit to ask why they were closed and they were very rude and said that website clearly states they lock the doors 30 minutes early everyday. It cause multiple people some inconvienience as they walked up expecting for it to be open. read more

So I call to get a price on what they offer for my Jeep, and they told me $33 dollars!! WOW! But yet they're very happy to charge you $50 or more just for a fender for the same Jeep! WHAT A SCAM!! read more

While on my way through portland on a road trip totaling about 3000 miles I picked up 4 tires from the Sherwood location advertised as 175/65 r14 for their PREMIUM used tires at 140. I assumed since they were labeled and priced as a set of 4 they would all be the advertised size. After discovering they were not I drove AN HOUR AND A HALF BACK to the location in se on 113th ave because it was closer where they informed me that since they were not marked with a grease pen that I didn't purchase them from pick and pull even though I had my receipt clearly stating I had purchased them from a pick and pull. I called the Sherwood location and was told if I wanted to drive the 30+minutes across town I could talk to their manager who I'm assuming was near enough to have spoke to on the phone and they MIGHT be able to work something out. I am DRIVING ON CORDS right now when I would have accepted some NOT PREMIUM used tires that fit even. I BACKTRACKED AN HOUR AND A HALF AND GOT SHIT ON AND TOLD I WAS A LIAR. I'm pretty easy to please and will even eat food I find hairs in eating out and not bitch but now I'm out 70 bucks in worthless tires 15+dollars in gas and more than 3 hours of time and I'm probably going to have to come home early due to how much I have to spend now and for 8 bucks more than the price I paid I could have had 4 new tires delivered to my door. I had been their loyal patron for about 6 years but I will not be back after being called a liar and having my time wasted too. read more

This place is horrible! We called to have them pick up an old car we didn't want to deal with selling and the paperwork involved was incredible. The people you speak with in the phone are down in California and very helpful but that is NOT what you get in person at the Portland West store. I mean it's crazy how a place can employ such idiots. The slug behind the counter was basically unable to complete a sentence let along pick up a phone. She was completely unhelpful and rude. You'd think a business with as much recognition could hire a few people who can keep their head up and smile?!?! I wonder when businesses stopping teaching their staff about customer service? When did the customer stop being important? When I asked her to explain something she called me stupid and told me she didn't have time to further explain. I was shocked. Needless to say I got her name and called corporate but be warned this place is horrible and pretty shady. Don't expect good service or a pleasant staff. read more

I just left and am tears after talking with Maria, the manager of the sales department. She was not just rude to me, but actually mean and spiteful. I'm confused by her behavior and lack of customer service skills. What a horrible experience. I was with my 7 year old son and he was even shocked. "Mom, she was so mean she made you cry!" I feel bad he had to experience that too. I would avoid any contact with this woman and her associates if you can! read more

The first thing you have to do is actually find this place open. Although their website and every other indication is that it closes at six, in reality they close at five whenever they feel like it. This is called "winter hours" but is actually pretty arbitrary. Then you have to get past the unbelievably rude and unnecessarily patronizing people at the front desk. These are some of the most unbelievably unpleasant individuals I've ever seen in a retail setting. Finally you have to get past the butchery that is their pricing structure, and then you may actually limp out with something that you need. Their Internet search capability is two decades behind everyone else. Do yourself a favor and go to one of their many competitors around town. read more

I'm livid right now. I was quoted a pickup time window of 12:00-4:00 pm. It is currently 6:26 pm, and the driver just told me he'll be here "within the hour." Of course I had to call him to find that out...no communication from him. To be fair to the driver himself, he told me his truck broke down. But at exactly that point, my pick up should have been passed off to another driver. I left work early so I could be here during the quoted window. Now I'm missing a college class because I'm still waiting. Un-fucking-acceptible and un-fucking-professional. Take your business elsewhere. read more

picker's heaven...tho it's such a full lot sometimes things are in close quarters...but i found everything i needed, everyone was friendly, things were organized and where they were listed as being. i was like a kid in a candy shop. read more

I just signed up to review this place because I was almost scared away by a lot of negativity both here and a few other web sites. I was all set to go and I read a bunch of stuff about this location and Sherwood and I changed my mind. Then I talked to a friend who goes there all the time and likes it, so I decided to give them a shot. The staff are nice, they have a good selection, the parts I got were pretty cheap. I am thinking about doing an online business, I know absolutely nothing about cars, I kept bringing "whicha-ma-hoozits" to the counter for pricing and they were glad to help. I ended up with two headlights, a shift knob, and a fuel filter for $13 plus the $2 entrance fee. Checking ebay looks like I can actually make a tad off them provided I can ship cheap enough. I would recommend this place to anyone especially if you are looking for yourself, parts are cheaper than buying brand new. read more