My mother lived at North Oaks (including in the Autumn Ridge [Assisted Living] section) from late…read moreApril of 2014 until her death in late October of this year. She was in the Independent Living section during her first nearly-three years, and that's where the majority of problems transpired. There was a significant unresponsiveness of "in charge" personnel on multiple occasions: #1: One time my mother fell in her apartment and fractured her wrist. She called me and I got the Security guy to go up there, and he had an aide sent to my mother's apartment - but even though I'd already arranged for my nephew to go there and take my mother to the hospital, the aide *refused* to wait (a short while) until he arrived. #2: Another time, an aide forgot to go to my mother's apartment to dispense her medications (fortunately I was able to get a nurse from the Assisted Living section to go to my mother's apartment). #3: Another time, an aide became angry that my mother had already taken her pills before the aide's arrival (my mother had waited much longer than usual), and the aide - in retribution - didn't dispense my mother's next pill (which was *dangerous*) and she also didn't put out my mother's lunch foods (the latter needed to be done temporarily because my mother's broken wrist hadn't yet healed). Fortunately that aide was fired - but another time, the aide never went to my mother's apartment to dispense the morning pills. #4: My mother was erroneously billed for several things and multiple people kept refusing to delete those charges from her monthly bill (I handled all of those things - but the amount of time and effort required to contend with all of that was absolutely inexcusable). North Oaks has been under new management for more than a year and the situation seems to have improved - and admittedly it's probably a better place than many other facilities, which is why I'm giving four stars when otherwise I'd only give three. Meanwhile; during the 6 2/3 years that my mother lived in the Assisted Living section, there was a significant shortage of personnel during much of that time and a significant turnover of senior staff - although to be fair, covid had commenced about 3 1/2 years prior to my mother's death and therefore the former situation was typical everywhere. A few of the nurses worked there for a long time and they were wonderful. However; the ongoing staff shortage necessitated my needing to hire private aides ten hours/day for about the last 2 1/2 years of my mother's life, because it wasn't safe for her to be left alone for most of 24 hours/day - and she'd fallen in her room and broken her hip when left unattended for several hours before I'd hired the private aides (and I'm still devastated to remember that she was crying out for help and it took eons for someone to respond), so that was the precipitating factor in needing to hire private aides. Needless to say, the cost of those aides was exorbitant when combined with the cost of the facility.

My grandparents moved here and had an absolutely horrible experience. From the moving process, to…read morehaving property stolen, to being uprooted for renovations and moved into a dysfunctional apartment, to the abusive dining staff (only in the early morning when the families aren't around to witness - but I did), to the management that puts residents off expecting they'll forget the problems or just give up because they're old... this place is the pits. Living there was hell for my grandparents and certainly not a welcome experience in their late stage of life. North Oaks does a very good sales pitch and presented quite well but after the money is in the bank, the contract's signed, and a few months into the daily life their true colors start to show. After moving out. receiving back their "return-of-capital" returned took an excessively long time and required much follow up. Moving into this property was my grandparents' final plan. The stress that living there caused gave my grandfather health issues and lowered their quality of life. We wound up moving them to another (IMO far better run and significantly cheaper) retirement center at their request despite the cost and hassle because the conditions wound up being too hard for them there. Moving again caused them further hardship. Be very wary when considering this property for a loved one. Things aren't always how they appear to be from the outside.

I was pleasantly surprised by the staff here. I wasn't expecting much and they over delivered…read more Yolanda the NP was very responsive and the DON and Administrator went out of their way t0 make my stay as comfortable as possible.

Been working at Genesis Select Care for about 16 years. And out of all the Genesis I go to, Loch…read moreRaven Center is one of the best facility's I been coming to

Employees were very nice and helpful also.. I found out they had two levels first and second…read morefloor.. and a very nice selection of furniture and other household items along with some used tools in construction supplies of different sorts

Went in to look around for some materials for my garage and some of the young guys working there…read morewere very helpful until some arrogant manager came over and sarcastically asked them what they were doing. I had asked them for 12 sheets of luan and they needed to be in good shape because I was using them on an exposed ceiling. The manager came over and I told him I needed them undamaged and he look at me with a very disrespectful stare and said that I was funny.... He was very ignorant and wasn't happy the staff were helping me. I checked over the luan that they pulled for me and a few were damaged and I didn't want to waste time having them put them back and get other ones so I told him I didn't want them and he can put them back. I just went to Home Depot and got the same thing in pristine condition for $0.50 more per sheet. They are overpriced there and management is horrible so goto another location or the Loading Dock in Baltimore. I buy stuff there and management is helpful and not ignorant.... He should be fired and never work in customer service or management of any type.... I hope he reads this. I am sure all of the staff know who I am talking about and they share my comment. He was probably in his 50s and had some crazy red or reddish blonde hair.... He had this crazy look on his face like he was always mad.... Steer clear...

My life is now complete because I got 'first to review' at a retirement community on Yelp. I have…read moreto say that I was impressed in every way with Edenwald. When you think of a retirement community you may be one of the people that thinks of a sad place where people are put to be forgotten. That's certainly not the case at all with Edenwald. It felt like a bustling community to me. More than once I thought "I wouldn't mind ending up at a place like this someday." Security wise there is a person manning the front desk at all hours of the day. Ask that person for the guest Wi-Fi password. There is a lobby where you can sit and wait for people where there is also a gift store. I didn't see it but apparently they have a fitness center and pool here. On the activity board they have a listing of all the activities that are taking place on site. They also offer multiple day trips to interesting sites around the area. If you don't want to drive to do errands they will take you places such as Trader Joe's. They have multiple restaurants on site. I got to sample two of them. One of them was a casual cafeteria. The other one was what we called "the pub", which serves alcohol. There is also a fancy pants restaurant across from the pub, but they enforce a dress code. I wasn't doing backflips over the food, but it was much better than I expected and I enjoyed my meals. I thought the nicest thing about the living quarters was that once you go inside and close your door it just feels like an apartment. You have a fully stocked kitchen, which is nice. Even though you have your privacy there are ways in the bathroom and bedroom to alert the staff that you need help. All the amenities in the world wouldn't matter if the people weren't treated right. I have to say I was constantly interacting with friendly people. Multiple times on the elevator the residents would be cracking me up. One man told me that he hoped I wasn't going to the 25th floor because that was his private penthouse. If you have an aging relative who wants their independence but could use the safety/security of assisted-living I can't think of a better place then Edenwald.

Compassionate staff everywhere, not just in nursing services. Independent living activities and…read morethe food exceed our expectations everyday. No more big house, lawn, maintenance- gone. And now we have 14 people on our skilled maintenance crew, plus house keeping services, and our own kitchen/serving staff. We were traveling for 2 months and the security team called twice to make sure we were OK! Sooo happy to spend the rest of my life here.

Why am I the only one reviewing Mercy Ridge? This place is fire! I had the pleasure of attending…read morea birthday brunch for my friend who was turning 90. Yes, 90. It's the new 60. The brunch buffet was incredible. Everything was displayed so elegantly in a private room and the tables were decorated nicely. Each brunch item, complete with Mimosas, was absolutely delicious. MR outdoes itself each time I'm there. When it comes to food service and hospitality, they are leading the way.

Such a wonderful senior living experience. The staff are kind, professional and always so helpful…read more The facility is just lovely!

i was very impress with admission lady for helping me to get placement for my father an he…read morehad no complaints Tinay Tuner

Ms.Elizabeth is the secret boss.You can ask everybody but when you ask her it gets done.She says…read moreshe works in admissions but I don't believe it.If you ever need rehab come to Westgate and you will understand Jacob is a gem Jeanne loves the residents and Therapy is on point. .