I have been a client of Pickett Property Management for over thirty years as my work has taken me around the world. Their services have given me tremendous peace of mind - knowing that my property was being taken care of properly. They have made recommendations based on current market conditions that have helped tremendously. They have screened and monitored tenants, promptly notified me when problems have arisen. Never once in all those years have I regretted my decision to let Pickett take care of my rental house. The people there have always understood the challenges I was facing as I moved from country to country. Now as a new retiree I have this great asset as part of my portfolio and my peace of mind continues. Thank you! read more

We hired Pickett to manage our home for 9 years as a military family that thought we might get to move back to the area, and we stayed with them about 8 years too long. Our business relationship started ok but got progressively worse until they ultimately cost us about $30 grand in unpaid tenant repairs and bills. To start, Pickett regularly alienated nearly every tenant they placed in our home. One set of tenants hated it enough that they even abandoned the home without saying a word to Pickett mid-lease after transferring all utilities out of their name so that they defaulted back to us as the owners. Pickett refused to recover any costs incurred by us above the security deposit, but they still made sure to collect their full monthly fee from that deposit while it was empty. They even wrote on the statement "Tenant still owes owner $2794.50." The only tenant that stayed in the home for more than 1.5 years caused enough pet damage to cost us about $25,000 out of pocket to repair it. We had to have every carpet replaced and every wall repainted to remove the pet smells. Pickett didn't even discover the damage themselves. A third party that entered the home had to report all of the issues including unauthorized pets that were explicitly forbidden from the home in the lease due to my family's allergies if we were to move back in. Pickett didn't even bother to withhold the full security and pet deposits for this damage, and all they would say is that Washington is very tenant friendly if and when we could even get them to respond. They offered to have the owner, Kevin call us back to discuss our discrepancies, but he never called, and never returned any of our multiple calls when we tried reaching out to him. Those same tenants managed to destroy a fiberglass tub a year prior, and Pickett chalked that up to normal wear and tear and charged us the full $2,500 replacement cost. Additionally, Pickett routinely violated their policy of contacting us before any repairs costing more than $300, and we would only find out when the repair payment was withheld from our next rent payment. They rarely attempted to get multiple bids for large repairs except on the rare occasions they notified us before they authorized the contractor to conduct the repair, and even then we had to insist on multiple bids. For the costs of routine services like roof and gutter cleaning, they didn't bat an eye if the company they contracted with one year charged double what we paid the previous year. When confronted, they would tell us that this new company is so much better than the old company, and we would be so much happier with their services. Pickett has also all but refused to engage with our HOA's concerns in any meaningful way regarding required upkeep for years. As far back as 2022, our HOA has been asking Pickett to address trees growing over the roadway. Pickett charged us for three different landscapers to fix the problem, but Pickett never confirmed with the HOA which trees they were concerned with, so none of the landscapers trimmed the correct trees. It took 15 minutes for us to coordinate with the HOA to identify and trim the offending trees ourselves when we went to the home as we prepared to sell. Pickett could not be bothered. Pickett was an incredibly poor steward of our home and money, and if the majority of our tenants are to be believed, they were terrible to rent from. It does not look like I will be stationed in Kitsap County again, but after all this company put us through in managing the house that we would have moved back into, I don't think I could live in it again without all of the bitter reminders of the time, money, and energy we had to spend on it because if Pickett's incompetence. I would not recommend them in any capacity. read more

Military families stay away. There is nothing quite like having to email your sailor and let them know you will be losing your home and there is nothing you can do about it. Without notice they moved us to a month to month lease because the home owner decided she wanted to sell. We were not informed of this until two realtors showed up at the house. If we had been given proper notice we would have been able to budget and find new accommodations before my fiancé deployed. Instead, to protect their wallets, they said nothing. Fast forward a few months and we get Notice to Terminate Lease taped to our door and the homeowner called to ask 'How much are you willing to pay to stay in the house?'. The only thing more disgusting is that this was all legal according to Washington state. When BAH was increased because the cost of living here is absurd, we were served notice that rent would increase due to 'raises received'. They will require you to have carpets professionally cleaned when you move out and then charge you to redo it anyways. This company should be on the military's list of businesses they will not associate with. If you move out it is not worth the time or money to try and meet their 'polish all the brass' standards because your deposit will be nickel and dimmed under the guise of Admin fees anyways. The list goes on and on. If you look up Pickett on BBB.org they are given praise from homeowners for getting extra money out of renters. Renting from this business is a mistake. They know exactly what they are doing. The house was outdated, overpriced, and not worth it. read more

The Pickette team was so fantastic. They made sure to get our maintenance tended to quickly. Always helpful. Everyone was so kind and friendly. read more

Pickett Property Management has been managing my rental house for five years no. They have been professional and proactive the entire time. Any problems are handled quickly. Anything big that comes up is discussed with me first and foremost. We've had no problem keeping renters in the house. Everyone I've dealt with has been wonderful! My experience has been easy and seamless while I have used their services. I will continue to use them for as long as I have my house. Thanks, Pickett!! read more

While managers may be fine, the treatment I received from the women at the office was incredibly sub-par. I was actually pretty disgusted at the level of bias that was bleeding through in every interaction. This is consistent from what I've heard through "word of mouth" in this community as well. I've lived in several states, and had zero issues with landlords over 20 years (including military housing). Not impressed with their understanding of their position as simply managers of property for owners. Truth written, apologies for offensiveness. I forgot to add one more opinion--seems as if they operate out of fear and intimidation...which makes me concerned with their motivations. read more

I signed a lease for May 2024 but didn't move in until June 2024. They go beyond the scope and duties of property management. 2 days after I got home from a stroke, they did a walk-through for lease renewal. No damage, no outstanding bills or rent. I still needed to unpack my room, toy room, and garage. Told me I should have been unpacked and organized in 6 months. Knowing I was just out of the hospital, Kevin Rose and Christie tried to tag team me in the house by going 2 different directions. I asked them to stay together. They questioned why I had a couch and 2 chairs, a divider between dining and living room--told me because for that he has to give me a bad reference and blacklist me. Which is a lie as rent and all utilities were paid every month with no late fees. Kevin Rose is a horrible person and should be stopped. He almost caused me to have a 2nd stroke, ignored my doctor, and traumatized my adopted children read more

Pickett managed our rental application process and did a great job! They are very responsible, have good communication, and take care of stuff quickly. I definitely recommend using Picket to anybody. read more

I wanted to share my positive experience working with Elissa Matos. She is an outstanding property manager--highly communicative and prompt in addressing any concerns. Elissa consistently goes above and beyond to resolve all issues efficiently. Her customer service is top-tier, and any company would greatly benefit from having her on their team. If the other staff were even a third as good as her, the company would see tremendous improvement. read more

Was not impressed with their obvious bias against tenant requests. They do not handle things without agendas and motivations that are not always in favor of the people who live on the property. read more

I am so very pleased with the service from Pickett. Their professionalism, efficiency, customer service was exemplary. They helped me find me wonderful tenants in what was a challenging market, and start to finish, the entire process was seamless. I have tried other agencies in the area, and these guys are the best. Elissa, Sherry, Crystal, Keith, Ben have all promptly helped me whenever I needed help. Special shout out to Elissa! Their team has excellent communication, if I had any needs, they knew what was going on. In a pinch, they even helped me fix an air conditioner quickly. They are always on it. I will definitely be seeking their services in future. read more

Elissa Matos, Elissa Matos, Elissa Matos...Say her name three times and she will make your wish come true! I'm transitioning to Washington for the second time in 10 years and she made my experience more than accommodating. Even though I was far away, We were able to do everything via FaceTime and email. So imagine what she can do face to face. I highly recommend Pickett Property Management!!!! It's way better than your average high priced apartment complex. So if you are in the market for a rental CALL ASAP! read more

Picket Property Management has been managing a rental property for me in Bremerton, WA for over twenty years. They have served as my agent in renting the property along with managing maintenance and renovations. Their communications with me on all aspects of the rental have been timely and professional. I'd like to particularly thank Elissa, leasing agent, and Julie, the maintenance coordinator, for their outstanding assistance in getting my property renovated and re-rented. read more

My little studio home is so cute and perfect for just myself. The neighbors are extremely nice and welcoming and Elissa Matos made everything smooth and easy going. Been in my place for about 2 1/2 weeks and I would say all is good. I have put in a couple maintenance requests and none have been completed yet, but I can assume that may be because it's a agency and not an apartment complex so I'm sure they're busier. But overall so far love it love it love it :) read more

We rented out our home with Pickett for over 7 years. In the beginning, I was pleased with the service, the last 1+ years not so much. They dropped the ball many times (which costed us money and was obviously frustrating and inconvenient) with our home, tenant inspections, etc. and NEVER took accountability for it. Seriously. The owner (Kevin Rose) was unapologetic with quite a few issues that "slipped through the cracks in the maintenance department". Eventually my husband and I were so unhappy and frustrated with this incompetent company that we sold our home, which was NOT what we wanted to do. I DO NOT AND WOULD NEVER recommend this company to anyone. read more

This management company is very disrespectful to those trying to start out. We're in a very complicated predicament. The economy here in Washington is horrible. The housing market is even worse. They assumed several things, then denied us any property. They assumed we would be breaking a lease, because we just moved into an apartment. This apartment complex has not given us a lease to sign, as we took over from the previous tenants. Therefore, we wouldn't be breaking anything. They raised our rent drastically without notification. The tenants above us are horrible to us, and Allie their dogs to urinate, and defecate on their balcony, and then it drains down to our porch while their dogs are doing their business. I have almost gotten a golden shower from their pets. Their application asked for only one reference of rental history. My previous "landlord" was my father in law as it's too expensive to rent anywhere. My husband works in the shipyard, and we can't afford a lot of places. We just had a baby, and I can't work away from home right now. Maternity leave, and all that. Apparently anything similar in rental history, automatically disqualifies you for their properties. You can't apply if you've been in student housing, the barracks, or living with family/friends. I don't understand how that would disqualify us, if we were great tenants. My father in law rents from a landlord that can't over pretty much everyday, as the lower level was his studio. He had been up to the "apartment" multiple times. He saw it was clean, well managed, no complaints from neighbors, etc... I had rental history with another complex in Manette, and they would've given me a good review. However, when I tried adding that property when filling out the application, it would not let me. So their application process sucked as well. The realtor to the last house we toured was disinterested, and on her phone the ENTIRE time we were trying to talk to her about the property. The property was damaged as well. So many things wrong with this company, and their customer service is number one. They'll just assume, and not clarify with you. Basically leaving you stranded. read more

****NOTE TO YOU READERS, there are MANY REVIEWS JUST LIKE MINE! PAY ATTENTION TO DETAILS THAT SAY SHERRY HALLMARK OR DO NOT RENT WITH PPM**** Our family rented with Pickett property for 4 years with Sherry Hallmark. She would tell us that everything was fine, and that she and the company was there to help us. Some times, it was contradicted by if when I reported an issue by phone she was very short and sounded irritated about something (which made me hesitant about calling about an issue)! There were quick to fix the issue and were helpful in that department. When something we did we were always open and honest and sent detailed pictures of everything, which she said I was very good about and thanked me. When it was time to move, I received a massive detailed cleaning list and that was fine and overwhelming. I thought I scrubbed the house top to bottom. I should've gotten professionals because I honestly thought I scrubbed and cleaned pretty well. Please, I REPEAT, PLEASE GET PROFESSIONAL CLEANERS TO DO CLEANING IF YOU ARE RENTING WITH PPM!!!!!! At the time after I left I realized that I had forgotten to clean the front window, I tried to call, left messages for her and the lady April at the front desk said it was the best way to get to her. I never received a call back at all, just an email stating that we were going to get part of our deposit back, which originally was $2200. She was not helpful in that time or process. Pickett Property also does something very strange that I thought was a bit off was when Sherry told me that she would do the last walk through alone. PPM, or any other places alike by law in WA do not have to do walk throughs with the tenant. If you have to rent with PPM, please don't get with Sherry. She is slow to get back with you and obviously hates phone calls. She will text you, but she does not have text etiquette at all. One last thing, on our final review and deposit paper stated that the water bill was $308, which on average for the last 4 years at max was $200. Sometimes it was over like $211. Our bill never got that high-NOT EVEN CLOSE and I feel like we got skimped our extra money. I'm a perfectionist and details matter to me, and I worked on the house for months before leaving. We put money back into the house and still got skimped quite a bit. I even painted almost the entire house because there were issues with my touch ups and I didn't have to do that. Just not a good experience in the last few months. Added are a few pictures of my documented move out on the day we moved out. read more

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Unable to select 0/5 stars. Regarding Experience with Pickett Property Manager Sherry Hallmark: Responsiveness: 0/5. Very slow to respond, even regarding urgent sanitation/health concerns that would have made the unit unrentable if currently vacant. Informativeness/Helpfulness: 1/5. In the last year: -Wouldn't include all tenants of unit in email correspondence despite repeated requests. -Consistently unprofessional and condescending tone to one tenant (who was main point of contact with Sherry) -Smell of something rotting near the front door with no detectable source - and whatever was rotting attracted a huge number of flies. Tenants searched the area inside and outside, and were initially concerned there could have been something dead in the walls between unit and adjoining units. Sherry tried to deter tenants from investigating by telling tenants that they would need to pay for any infestations discovered after 3 days of beginning tenancy in 2013. Turns out the flies were from rat issue which was known to owner prior to tenancy and never disclosed to tenants. One of the tenants found the source of the flies: unused unfinished room attached to garage contained 9 dead rats. Festering dead rats killed by poison owner left out were removed because the flies the bodies attracted filled the garage. Tenants trusted at that point that Sherry would react in a timely and appropriate manner. -Rats (and subsequent fly infestation) issue: Tenants made initial contact with Sherry regarding rat issue in unit in May. Sherry didn't follow up regarding next steps - tenant ended up needing to chase her by email. Sherry sent contractor in June, and contractor could smell the rat urine and feces, and noted the presence of old rat poison discs. Contractor also identified places in the unfinished room where the rats had eaten holes in the insulation. Contractor left, having told tenants that the room needed to be cleaned professionally and repaired (but not by tenants), and professional investigation for ongoing infestation was needed. Didn't hear from Sherry for a week, and when tenant followed up was instructed to keep an eye out for active rat infestation. That's it. Sherry was in touch again in August to schedule a visit for the owner of the owner of the unit. ----- Regarding Experience with Pickett Property unit owner Arsenio ("Archie") Delacruz (name provided by Sherry): -Rat infestation prior to tenancy was a known issue to owner, but not to tenants. Apparently not reported to property manager. Owner laid down rat poison. Unknown whether reported to PM. Either way, neither PM (nor owner through PM) in touch to check in with tenants regarding ongoing infestation concerns. Unknown to tenants, there was continuing rat activity in that room, and those rats were killed by the poison laid down by the owner. -During owner visit (in August - original request for repairs was in May) to look into rat infested room, Archie informed tenants of intention to raise rent. This was even before arrangements were made to sanitize and repair room where putrid dead rats were found. While looking into the room and discussing the presence of old rat poison disc, Archie admitted in Sherry's presence that he had laid the rat poison in the unfinished room off the garage. -Repeatedly attempted to reschedule meetings (for which tenants had already taken time off). Rescheduling attempts were made more difficult and inconvenient to tenants because owner Archie didn't have a phone. Owner Archie proceeded to complain to tenants about how long it took to schedule meeting times through proper channels, and how he couldn't afford to have cleaning and repairs on rat room completed by Pickett Property Management maintenance partner company. -Showed up at the unit and demanded tenants' direct contact information. ----- When Sherry and Archie finally agreed to have the work professionally done and put tenants in contact with Pickett's approved partner company for sanitization and repair in late August, the partner company was booked out for over a month. Tenants will be living with unsanitary and unuseable room until October. Disappointingly and overwhelmingly negative experiences with both Sherry Hallmark of Pickett Property Management and Archie Delacruz, owner of unit. Shame because tenants actually liked neighbors and the parts of the unit not infested with rats, flies, rat poison, rat waste, and fluids from rat corpses. Tenants hope to restrict contact to only interactions that are absolutely necessary until transfer out of area. Would not recommend renting property managed by Sherry Hallmark or owned by Archie Delacruz due to their failure to meet their obligations in a timely and professional manner. read more

Pickett Property Management - Pickett Property Management - rat poison and feces (Property Manager: Sherry Hallmark; Owner: Archie Delacruz) - Property Management Near Me - Silverdale, Washington

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Sherry was wonderful to work with. She is the first person you meet at Pickett and is able to build trust and rapport with clients right away. She was the highlight of working with Pickett. read more

This company does not follow their contracts, appears to represent tenants more than owners (who are paying the bills), and has left us on the hook for more than $2000 without communicating properly with the owner first. Our property manager was ineffective at her job, sided uniformly with the tenants, was not a good steward of our money (as an owner), appeared uneducated regarding the effort required to find additional bids for work, was incoherent in her limited communication with us, and ultimately led us to leave the company for a competitor. Any attempts to rectify with the owner were met with extreme resistance despite this fact: we were not called when work was done on the home that exceeded the $300 limit in a contract both parties had signed. In total, we were on the hook for more than $2000, despite not receiving a phone call and the work not being an emergency. Stay away, you can do far better with one of the competitors. I recommend Ison Properties, Windermere or several of the others in the area. Oh, and do not expect for your name to be spelled correctly in e-mails or written communication. That tells you what you need to know about the companies attention to detail. Go elsewhere! read more

We love our property manager Evie! She always there when we need her with any issues! Evie is so friendly and fun to be around with! Thanks Evie for being a awesome person! Lofton Family read more

This is our second experience with a property manager, after a negative experience with another Kitsap based company. Sherry Hallmark is our manager and she's amazing. When I found our house she was able to take me to view it that day and everything moved so fast and with ease. My husband was deployed while I was going through the rental application process and she was so patient and understanding the whole time. The last company we rented through left a very bad taste in my mouth, they were so difficult to get ahold of and had the worst follow through. I have yet to experience even a sliver of this with Sherry. She's always very quick at responding to my texts/emails and is so helpful. I could go on all day about the positive experience I've have with Sherry. We couldn't be happier with her and the company! read more

This is my second time renting through PPM and my first experience with them was great and my overall issue with them isn't the company itself. Its with my property manager Amy Sherman. During my time with PPM I've had two instances where I needed to submit a maintenance request. The first time I was met with an email that had nothing but a phone number. nothing. completely blank. Not that I need an abundance of sympathy or anything but a simple "Im sorry to hear this..." would have been better than sending me a blank email with nothing but a phone number for me to call and schedule an appointment. The second time I received no email but a call from a man with a maintenance company they contract through and I again was left to schedule my appointment with them. While I'm sure this seems trivial I have to wonder...What am I paying you for? If you can't call or communicate properly with me and I have to do all the leg work in calling and scheduling maintenance, what is the point me paying you? My second issue was during the yearly home inspection. My Carbon Monoxide wasn't installed and on the wall and the first words out fo her mouth were "Its because you're smoking pot inside the house isn't it?" First of all, Bit*h. I was in the Military at that time so you can be assured that I wasn't smoking marijuana inside let alone at all. Secondly, have you ever heard of a little thing called tact? Between her condescending comments and poor communication skills I find Amy to be an unfit property manager and should seek employment elsewhere. read more

Our agent Kristy Carlson was very responsive and helpful during the lease signing process. She got back with us very quickly and answered all of our questions. Very pleased with her service! read more

My rental home was very nice. But, my experience moving out has been stressful, frustrating and unfair. I have never been treated so horribly by any business. I should have known there was going to be trouble when I went to sign my rental agreement and pay my deposit. I was told there would be a $200 pet deposit and at the time of signing that deposit was now $500. Moving out of the house was not my choice, I would have lived there for years. I was told the owner did not want to renew my lease. Instead of my property manager (Pat G.) working with me to find another place I was spoken to unprofessionally and treated badly. When I found another rental with them I was interested in I was charged another credit check fee and was going to have to pay the full deposit upfront. I did pay my rent late a day or two four times throughout the year. My bad, I'll take that. I paid all of the late payments that went along with that (on the 3rd of the month you start accruing late fees). But, I don't feel that makes me a bad renter or high risk. I kept the house and yard nice. Also, how did the owner know I paid rent late, by a day or two, if my property manager did not tell him? There were some other under handed things that happened and I went into the office to speak to the owner (Kevin). He was no help and kept telling me he did not know what was going on. Either he is oblivious to what is happening in his office or he doesn't care. Don't think you are going to get much of your deposit back. There are hidden fees and they are going to charge you for anything they can. I used their carpet person to clean the carpets. I only lived in the house for a year, my dog was only in two rooms and slept on the furniture but, apparently the smell in the house was SO bad they had to have the whole house deodorized again (I went to the house before the carpet guy re-deodorized, it did not smell). I still got charged a cleaning fee even though the house was spotless...we cleaned every wall, door jam, light bulb, window and window track. The topper for me was the $50 administrative fee. That is a fee they charge you for every work order that has to go out, which they are going to have work orders because there are things that need to be done before new tenant moves in. I know people that have rentals and know how hard it is to find a good tenant. So I paid some things late. I was still a good tenant and Pickett treated me like I was a criminal. I would NOT recommend them to my worst enemy. read more

This was our first time with Pickett Property and it was great! Our property manager was Sherry Hallmark and she was really great! When there were a few problems at the rental we contacted Sherry and had a response from the home owners and Sherry very quickly. The last property company we rented through definitely left a bad impression on us so going through Pickett really made us a lot happier. Everything was very professional and also definitely made you feel cared about. We just bought our own house here in Kitsap county and I know if we end up renting our home in the future we will be using Pickett Property. I know in my heart our home will be cared for and we can trust being away with out any worries. read more

When I couldn't stand living in my crummy apartment anymore I went to see Jim Pickett. I choose his service since it seemed like he had the biggest variety of quality townhomes for rent within my price range. I'm really glad I ended up working through his office since he was extremely helpful. He did walkthroughs with me of all the rental properties that I was interested in, pointing out any issues or concerns he saw with each place. I never had any problems with any of my paperwork or deposits that went through his office. His staff was very efficient and organized and made it easy to get settled into my new place. Highly recommend if you're looking for a duplex or townhome to rent. read more

I have a million complaints, so I will just keep this short and sweet. DO NOT RENT A HOUSE FROM THIS COMPANY. Horrible experience and they rob you blind of your deposit. Our property manager was completely unprofessional and incompetent. Repairs took months and constant nagging to get completed. I lost sleep over the stress they caused my family and when we approached management about our concerns, we got no response exept being told our manager wasn't trained well. No kidding! Nothing was ever corrected. read more

I was back and forth between renting a house thru Pickett and another property management company but decided to go with Pickett based on way better reviews. Everything leading up to the signing of the lease was fine. Coming from out of state, the application process was easy enough and had to mail the holding fee. We originally scheduled a move in date for the 15th, but then asked if we could get in sooner. Lara, who is assigned to this rental, said we could do the 11th so that's what we planned for. We got to town on the 10th, and on the 11th we came in to sign the lease. The process seemed rushed, even though we had an hour to go thru everything, we finished within 20 minutes. Lara gave us our walk thru paperwork, it seemed a bit odd they don't do the walk thru with us and I did mention that to her. It was an 11 page description of the houses wear and tear and she said to just write anything that she may have missed. I scanned thru the paperwork at the office and voiced my concerns of cobwebs and debris noted. She said she just expects the house to be in the same condition as we moved in. Hmm... OK. Once we got to the house, it was FILTHY. Floors not swept or mopped, blinds dusty, countertops and cabinets not cleaned, all the appliances still caked with food, lawn dead and covered in garbage, the list goes on. Obviously not cleaned at all, I called her up and voiced my concerns. Lara said she would call someone to see what to do and would call me back. An hour later I called her back, she said she was still waiting to hear back from the owners, but this time she did give an excuse, that the owner wasn't able to finish cleaning due to an injury that put him in the hospital. Something that she definitely could have contacted me about, and give us back the 15th move in date. 45 minutes later I get only an email from her saying that she would be willing to give us $100 to clean the place up ourselves. I was furious. What's the point of a cleaning deposit and going through a property management company? I called the office and they said Lara had just left, so I asked to talk to the manager. After expressing my disappointment (understatement) and nearly breaking down, Allison said she would contact a professional cleaning company to get ahold of me. As of now we are waiting to get the house cleaned. We can't use the appliances, and I can't walk around the house without shoes on. I'm beyond upset with our experience with Pickett so far. I'll update this after the cleaning happens. *UPDATE* Well, the house is clean and looks great now. We went to turn in the move-in paperwork and we were given the opportunity to get our money back and leave because of the review. Pickett has solved every issue we've had thus far, which is what matters most. read more

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After a mix of good and bad experiences with them, I'd give them an overall 3 stars. It was slightly annoying that they made me and my husband fill out all this paperwork when it seemed like we were already good to go after our housemate got our rental agreement set up. But we did appreciate that several people in the office were willing to stay past 5pm on a Friday (when inevitably, they're suddenly swamped with renters coming in). However... in the rush, our contract manager left our IDs in the photocopier! We thought, "No problem, we'll just call the emergency number they gave us." The person who responded was not very helpful and told us someone would call us back sometime that weekend. By Sunday we were kind of stressed because my husband HAD to have his IDs by early Monday morning to check in to his new post with the Navy. After not getting a response all weekend (what's the point of an EMERGENCY number??), he ended up asking to push back his meeting so he could swing by the office right when they opened. Crisis averted, but no thanks to Pickett. It seems like they have quite a few military renters, and they do have a military clause which makes it easier for military families when they have to move out quickly after a sudden change of orders. I do have to give my property manager props for responding quickly when I told her our heating was broken. Later when I told her half the outlets in the house weren't working, she said the contractor would look at them when he came to fulfill the other work orders (which sounded like they had been put in quite a while ago.... hmmm). The contractor was super friendly and efficient though, as was A&M Heating (see my review for them). The receptionist is also friendly, so dropping off the rent check each month is not so unpleasant. read more

Pickett is the best, most professional property management I have ever used. I just wish they had a property for me to move to when I left. I got back 100% of all my deposits in a timely manner. Liz was a great manager. Would love to do business with them again. Always returned call promptly, polite receptionists, any repairs were done in timely manner. Love that place. Highly recommend them. read more

Pickett Property Management - Property Management Near Me - Silverdale, Washington

We had a property under PPs management for nine years. While our property stayed rented, the condition of the property was not maintained due to the manager's involvement. The company traded ownership while we were customers and the quality declined after Jim left. Our agent was changed multiple times and a couple times without informing us. The issue is the property manager did not take ownership of the issues with the property- in between tenants large holes were not repaired, the yard was not maintained and the flooring was damaged. We have since changed property management companies. We provided two stars because the current owner did agree to a walk through and corrected most of the damage. However, this wasn't an easy process and took a while to complete. I would highly recommend not using this company to manage your property read more

I hired Pickett to find a renter for my property. It couldn't have gone any smoother or faster. Sherry came out immediately even though it was near the first of month (busiest time of month) and she wasn't feeling well. She got the place posted right away on a Friday. By Monday, Pat called to set up property showing. The first people who viewed my unit qualified and applied, moved in before the month was over. Amy took over and wrapped up the process. All were a pleasure to work with, very professional and responsive.This was my first time using a property manager. I had nothing but a positive experience with this company and will use them again. They recommended a professional cleaner, carpet cleaner and handyman. All were reasonably priced and familiar with how Pickett wanted things done. read more

We had the pleasure of working with Kristy . She was punctual in replying and assisted us through everything ! She made or move simple and kept us up to date on the status of everything we needed ! read more

I recently moved out of the home I rented for two years through Pickett Property and have to say that my overall experience was quite pleasant. My actual rating is 4.5 stars because no one is perfect, but since the system won't allow half ratings, I'd rather reflect 5 stars than 4. Liz was my property manager and from the beginning was nothing but professional. She was responsive each time I needed her, and more than accommodating when issues arose. My experience was varied and demonstrated the flexibility and professionalism of Pickett Property and Liz. For example, I experienced a military deployment, adding and removing a roommate, adding a pet, and terminating my lease early. Each occasion presented its administrative requirements, but nothing overly burdensome or impossible to achieve. Though I had both the time and ability to clean the house, I chose to hire Tidbits Cleaning (another 4.5 star rating). Because I've moved quite a few times and experienced quite a few property managers, the upfront cost to pay cleaners was worth the peace of mind in closing out the housing contract. As for carpet cleaning, the carpet was worn and stained when I moved in and upon move out, I was not erroneously charged for preexisting stains. My rental experience certainly had its share of bureaucracy and administrivia, but not unreasonably so. If I were a property owner, I would easily choose Pickett Properties. I felt as though Liz managed a nice balance between the owner's interests and my own. Finally, I feel as though my disposition was done objectively and fairly. I did my due diligence and conducted a thorough pre-inspection so there was no question what the condition was when I moved in. Given that, I made Liz's job easier and my experience smoother. I did not feel that there were hidden fees or surprises in the end. read more

We rented from Pickett for 1 year. Chante Smith was pleasant and helpful with all requests and issues. Upon move out we hired a cleaning & carpet cleaning company and received our full deposit back. The only complaint we had was our water bill was forwarded to us from Pickett every 2 months, one time we didn't get it and was charged $25 admin fee by Pickett for being late and then having to make a phone call the one time in 1 year :( read more

Why was Pickett Property a good choice to manage our newly bought property in Bremerton? A real person always answers the phone. Everything, from services offered to contracts, is in writing that is precise, thorough, and very easy to understand. And while they can't take credit for the hot housing market, they do deserve thanks for listing our property within two days of closing, scheduling viewings the following business day and landing a contract at our asking price the day after that. More importantly, in the narrow 19 day interval between signing and move in, they worked as a team to provide a rigorous, highly detailed and well-coordinated effort to assess the property's needs - repairs, inspections, cleaning, maintenance as well as a hefty stack of critical paperwork. Then they promptly provided fully vetted contractors to get everything, down to the tiniest detail, taken care of before the move in date. They were patient with my questions and also invested in promoting a strong and positive relationship with our new tenants. read more

Evie and Pickett Propert are the best! We have had the privilege of working with Evie for years now and she is the most knowledgeable, friendly, and professional property manager we have ever had. Always quick to answer any question or concern we have. We highly recommend Pickett Property.....and ask for Evie if you want guaranteed expert service!! read more

Sherry Hallmark helped us find our new home! We are relocating from Clarkston WA this week and have our home ready for us when we get there. She was extremely helpful and understanding to our needs and wants in a new home. She was accommodating to our price rage and schedule, as we were in town for a week and needed to find a home in that time frame. She set our minds at ease with her proffesionialism and was able to answer all our questions about the property and the area. We look forward to renting from Pickett Properties as we begin our next phase and journey through life. read more

Pickett Property Management - Property Management Near Me - Silverdale, Washington

We recently moved out of a duplex we rented from Pickett property, our agent was Liz mastroroco and I would HIGHLY recommend her and this property agency. Right from the start Liz was very professional and friendly. The whole process of viewing the home, applying and then moving in was very easy and prompt. The whole time we lived there, Liz was always got back to me within one business day, I really loved that! I've had other companies take too long to answer me so it was refreshing to deal with someone so prompt. All in all, renting from them was so stress free. Liz was very up front about everything, from prices and fees to how to leave the house ready at move out. There were no hidden fees or surprises. I would rent from Pickett and Liz again in a heartbeat! read more