After nine years of being seen as a patient at this location, I was told today (by the absolute…read morerudest individual with an unprofessional attitude) that even though I had an appointment scheduled for 3:30, because I had not cleared with the finance team what I would be paying as a self-paying patient, I could not see my doctor. I do not need to consult with the financial team. I only called out of curiosity to see how much I would be paying for my visit. Can you imagine if I had just shown up without consulting the "financial team"? Self paying should not be this complicated!Also, please, for the love of all that is holy and good, do a better job at vetting the people you hire in customer facing positions at your facilities!

David Willard PA, is the best! He takes the time to go over all concerns. Extremely knowledgeable…read moreon medications and their interactions. One of the very few doctors I've ever left in office visit and felt all my concerns and needs were met ! Thank you.

All of the staff are friendly and efficient. The front desk greeted me upon my arrival and checked…read moreme in quickly. The intake nurse who took my weight and blood pressure was very kind and Quita (?) who took my blood didn't hurt me a bit. My experiences with Dr Chang Soo Kim are great; I feel like he is engaged and understands my perspective. He explains things throughly which I really appreciate.

Dr Chang Soo Kim is the best doctor we have ever had. VERY knowledgeable! Explains everything…read morethoroughly. Always listens and explains clearly. Never rushes us. Never had a long wait until getting into a room. Entire staff is great. We HIGHLY HIGHLY HIGHLY recommend Dr Kim!

This practice is essentially a shell company operating under the wishes of any insurance company…read morewilling to throw a few dollars at them. Unfortunately, for them, they couldn't even respect themselves to be honest and speak the truth about their inability to communicate with either the patient or the insurance company. Better yet, when you ask questions, you are the villain; logic ceases to exist for these folks and emotions take over resulting in them hanging up. I wouldn't send my worst enemy to this place. DO NOT GO THERE!

0 stars. I waited 40 min before they even acknowledged me In the waiting room. I just wanted to…read morecheck my hormones. I told my PA that I don't want to take any meds if I don't have to and she immediately offered me sleep meds and a glp1. I could have done hers.com. Wish I did. Also this visit was $480. WHAT?

Exceptional patient care and customer service. I would not hesitate recommending this facility to…read morefamily and friends.

I am someone that does not like to write reviews but I had an experience that made me write this…read moreone. My family and I have been taken care of by Dr. Makhlouf and Dr. Mincey for over 8 years (Possibly 10 years). This review is way over due! I highly recommend Sugarloaf Internal Medicine. If you're looking for a professional whose knowledgeable, treats you with respect, cares and knows the need of the patient while maintaining a highly efficient office, Dr. Makhlouf is someone I highly recommend! He and his staff are the best in the profession; 1. Highly educated, knowledgeable and skilled in medicine 2. They care about the patient - the patient is their #1 priority 3. A true Professional 4. Great customer service 5. Bedside manner - positive, calm, thorough, attentive, flexible and personal. 6. Great staff! - the staff exhibit the same professionalism, customer service and attentiveness 7. The cleanliness of the facility is always IMPECCABLE! This place is the best of the best! C. V.

I mentioned this in another review. I cannot recommend him highly enough. I trust him with my…read morelife. Our boys drive from Marietta to see him. He is very knowledgeable, caring and professional and makes me feel like the most important patient. We LOVE him and his team. Please do yourself a favor and make an appointment to see him. Great staff Dolenska is my favorite ;-)

In general the care I receive is good, not great…read more The areas of concern are 100% based on lack of training, inattention to detail, rushing, and not properly hiring empathic customer facing admins. Key areas: Getting refills promptly addressed via portal and without having to place a call to let them know a request has been put in. Ensuring the RIGHT medication is being refilled. Follow up- if there's an issue with insurance or payment or test results or prescriptions, you will not receive a call. You might not even be notified on the portal. To get proper medical service, the patient needs to be on top of them for all the above reasons. If you are an active and engaged participant in your own medical care and are willing to double check things, you'll be fine here. I can say that, for me, I've seen some improvement from years past.

Doctor Who Lee Herman is great. Don't know what is happening to staff. They are very friendly when…read moreat office. The problem is trying to get someone to answer the phone to make an appointment

Customer Service. Educating staff who answers telephones with basic information about the practice…read morethey're employed by.

I switched over to this doctor's office about five years ago from Dr. Seok's office because I had…read moresuch a horrible experience with them. And let me just say that throughout my five visits here, I've been very impressed. My initial doctor was Dr. Kang, who was super kind and helpful in determining my surgeon for my gall bladder surgery. The next appointment was with Dr. Michelle who happens to be an NP but she was EXTREMELY kind. I went in for heartburn issues and she seemed worried and concerned that I was sick -- something that most doctors don't do. Ever since then, I've been going to this office. I moved out of Johns Creek 7 years ago and have been living in Lawrenceville & Dunwoody, and I must say I am always impressed with this office.

This was my very first time going. I went to establish care and a PCP. They were very professional,…read moreclean, efficient and caring. I met with Dr. Brewington and really enjoyed my visit. She took her time getting to know me and asked important questions. Will be establishing care with them.

The Dr I went to Mince could care less about me did not ask questions? At all . Yes she listened to…read moremy lungs and pushed on my stomach . Woohoo . My prescription is a hot mess .. called in totally different than what I have been prescribed for the last 20 years. She was so totally disinterested in me as a patient it was sad . ! Maybe she should retire . I've been in medicine 49 years so I would think she would at least pretend to care and interact with her patient. I wasn't told what labs would be drawn just some lady came in stuck me missed , frustrated her she left .. then came back and stuck the other arm . ( I'm a very easy stick !) Oh still do not know what labs would be? It was horrible ! What ashamed! Then she tells me she can't prescribe my Add med ? I've been on for 25 years . What ? Oh ok .. Humm .. who does that ? Also why would u increase med if it's only 4 pts over on cholesterol? And I don't know the total cholesterol that drastic ? Still don't knew what all my blood work is or what was drawn . Totally unprofessional .

I've been going to North Chattahoochee for 6+ years. I want to take a second to brag on some…read moreindividuals that have dispensed comfort, compassion, and care for me. FIRST: I want to thank Rhonda, I had came in a few weeks ago for a potential kidney infection..not only did Rhonda call me daily to check on me, when my symptoms progressed (as I have ms) she called numerous places to get me in for imaging asap to figure out the issue: so thank you Rhonda for going above and beyond for me. She actually listened to my symptoms and showed she cared. SECOND:I would thank Meaghan. I went in to discuss potential infection and heightened anxiety. Meaghan not only was the first person to make me feel comfortable enough to open up to but she validated my feelings which meant more then words can explain. After numerous doctor's appointments finding someone who truly listens and try everything they can to help. She takes her time with her patients, and is very thorough throughout the entire appointment. Last but not least I would like to thank Stefani as she is practically family to me..but every time I have an emergency she never fails to help me find the best solution. Her laugh is contagious, and she can be a bundle of joy. It's nice being able to count on her when I need medical care. Thank you 3 for making such an impact for my health!!

Never have I ever. The standard of care was so bad when I called it to their attention and asked to…read morespeak to my doctor. I sent him a message through my patient portal describing the series of unfortunate events that had transpired. I even went there in person and the same mistake wad made yet again. It was a simple prescription request that required several phone calls, an in-person visit and a message on my patient portal. Rather than reach out to me and apologize for everything I had to go through with the office, Dr Bramwet wrote back on my patient portal showing that he didn't care about me as a patient. It was incredibly disappointing. When I tried to write back again, my account had been deactivated So hard to find a doctor that truly cares about his patients. Dr Bramwell certainly doesn't.

My family and I love going to Physicians Express in John's Creek. We've never had to wait to be…read moreseen which is quite unlike other urgent care centers. The staff is very professional and nice are the doctor and other providers. We feel like we were heard and cared for. We highly recommend Physicians Express Care at Johns Creek!

The care quality generated mixed feelings, on one side, the Assistant Physician, seemed to know…read morewhat she was doing, to some extent. I was "diagnosed" with a sciatic problem but with some prescription the pain could be eased. When the time to wrap up came she left and sent the Medical Assistant to inform me that a urine sample of was needed to discard a kidney infection, but I was not able to provide such sample at that moment, so I offered her to give me a recipient so I did not need to wait there all the time. The answer was that I needed to wait for a decision on that. After 20 minutes the Assistant physician came back and told me that my option was accepted. I asked if she had sent the prescription to my pharmacy but the answer was no. She needed to complete the visit once I came back with the sample. One hour later, I was able to produce the sample she asked for and her verdict was that no kidney infection was found in their lab. So I asked why she did not send the prescription before since the sciatic problem, I could have gotten the medication and taken it but in the meantime the my excruciating pain did not ease. To confirm, I asked if she was a Dr because I am not sure about what her title meant. She replied three times with the same question, that I asked to confirm that I had not been cared for by a physician. She got very upset and told me that a report was going to be filled with her physician and left the room.I left after her and asked what was going to happen with the prescription and the answer was that since I am leaving there is no prescription to be filled. The paperwork when you check in is full of repeated questions, even in the same page on one of the forms. That process cost me 20 minutes. The assessment performed for the diagnostic some other 20 minutes plus another 20 waiting for the approval of my plan to do not wait in the office. All that time, since 0930AM till noon and came back home with the same pain and threat to fill up a report just because that person probably realized that something was not done the right way. Won't be there and won't recommend this office.