Bruh! Words?! The selection is primo when it comes to supply, variety, quality, and dead ass…read more.. value. Prices are more than competitive with being able to get what you need, when everywhere else wants an arm or leg for payment. The ladies know the prices, products, flavors, hits, and kicks to make this a one stop, all you need shop. Also, can drop off your dead vapes when you get a new one Ps- Richard J. - Dude, shout out to you on customer service man. Leaving them honest comments combatting slanderous cracks. Best shop & really appreciate the chill vibe service with product knowledge from your staff. Enough can't be said for the value of business, service & affordable products.

Went in there a couple times for nitrous, had a great selection lady was always very nice. And you…read morecan always find affordable things there like some of the bongs are affordable and don't cost too much at all and some things have a higher price tag but it ain't bad because there's something for everyone!

I first came here looking for a vape back in 2020 when my best friend moved to Bend and recently…read morecame back for the same reason in April. I got a pair of earrings and two necklaces. Good customer service and good pricing!

Just going to update my review from 4 years ago. I guess they will hire any girls in hippie…read moreclothing to work here... I can only imagine why the girls that worked there 4 years ago don't anymore. I use to absolutely adore this place... The people that work there make the place... and the energy is completely off now... (there are a few girls that still work there from being the og girls).... But overall, all these little girls that work there now, totally messed up the good energy that once drew me in.

Great prices, great selection, and you even had some free stuff sitting out on a table to take with…read moreme on the way out Very friendly and accommodating staff, great vibes great store will definitely recommend to my friend!

Excellent shop ! Full of State of the Art glass, disposable vape and Kratom ! Apna Botanicals is…read moreoutstanding Kratom. Pedro is an excellent person who is knowledgeable and willing to help ! Toucan blunt wraps are super tasty organic wrap ! Give them a try for sure.

Unknowledgeable in product compatibility. Attempting to persuade me against a vape I already know…read moreand use. Why would I downgrade my RPM4 for an RPM3? My experience after visiting 3 times for one product: Went in for an LP2 coil replacement to fit my RPM4 vape. They didn't have that specific one and said that model was "crap" anyways. Ok cool, not stocked on every little thing, sure Then went back in with a different pod that's compatible with my vape, looking for an RPM coil this time. They had a box of them, already opened but there's a few sealed ones left. Yay! I'll just use this setup! Nope. I get home to find RPM3 coils, in a RPM labeled box. These are not compatible :( Went in AGAIN trying to explain the mix-up. Dude behind the counter can't tell the difference. Asks me to unseal a coil to read what it says. Now all parties can agree it's a pack of RPM3 coils in an RPM box. You know what he says? Oh, that should work, it's the same thing. Have you tried to put it in yet? Umm. No. It WAS sealed and I can tell even through the package that it is a different shape...but maybe I'm mistaken?... Get back home, empty my pod, and test the (now opened) coil. Yeah it doesn't fit. Now I have an opened pack of coils that won't fit either of my pods. They don't have any RPM coils, correctly labeled at least. And multiple trips have been for nada. 2 stars because the interior was well decorated. I also liked the upbeat energy during my first visit. If they won't accept the return after telling me to open package & test, I will edit to one star

I asked my sister to pick up a couple of RAZ DC25000 vapes, as I'm disabled and don't drive, and…read morethe store clerk talked her into buying the slightly cheaper ($3) and far inferior TN9000 series, which immediately made me sick and almost ended up in the hospital. If I am able return or exchange these crap vapes, I'll change my review.

I was in town for a few days and needed something that they don't carry. But they were kind enough…read moreto recommend a shop that did have what I needed. Before leaving I took a look around the shop and was blown away by the amazing selection of fun and interesting items. Didn't take me long to find a bunch of killer gifts and toys and stickers and more gifts. Great spot. Super nice folks. Great prices.

This is such a cute store with a homey vibe. The selection may not be as vast as some corporate…read morestores, but that's to be expected when you go to a local business. The sales rep was very helpful in the explanation of the different products I was looking at. I've definitely paid more attention to other places for the same value I received here, and I'd rather spend my money locally after this experience - I don't think I'll go elsewhere. The store looks small when you walk in, but it's got an upstairs area as well so don't let that fool you! It's again, very cozy and the people working are super friendly and welcoming. It felt very safe compared to some other adult stores I've been to. I didn't feel like I was pressured into buying anything, I asked for help, I received tips and information, and I was given space to make my final decision. I highly recommend this place.

Close by, friendly staff, good priced tobacco, no complaints on my behalf ykwis? It's 19 minutes…read moreaway I picked up some 4 aces pipe tobacco for maybe a little under 10$ it's good I like it, I got 6 oz of it so it's lasted me quite a while now.

I'm from California and I love this shop. I come here every time I visit, met Chris this time, he…read morewas very knowledgeable and had wonderful customer service. He needs to be promoted to management!!

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Sometimes you can get what you're looking for with ease, and other times the bin/shelf label says…read moreit's an indica and it's actually a full on sativa. Once you buy it, under false pretenses it's one thing (indica) when it's the opposite (sativa), you cannot return it. Ask to see the physical containers label of what you're interested in buying before buying it. Buyer beware. IN RESPONSE TO THE OWNERS COMMENT: This is the product that was purchased. The container clearly says sativa. The box that you have these Sitting in behind the glass window said "I" meaning indica. I am unclear how such a mistake could be made when this clearly says sativa right there on the front. In addition, I called the store once I got home and found out they sold this to me as something else and the entirely and the employee said yes, the label on the bin these sites in said Indica, and not sativa. And now I'm stuck with something I will not smoke. I do not want this crap. I would never buy this. Fix your store, and readdress your return policy. When it's the stores fault, or the employees fault directly like this time, you need to accept returns. This is extremely aggravating.

This place sold a couple of years ago! Since then their customer service has improved to the best…read morethat you can get. Selection is awesome, even the atmosphere is something special.

Great service, great selection! Wyld brand edibles are 40% off on Friday Saturday and Sunday.read more

This is absolutely a one of a kinda store. They hold some particular items that I can't seem to…read morekind anywhere else (smoke paraphernalia) and the coolest torches, lighter leashes, and some of the most beautiful crystals/jewelry I've ever come across in a shop. Might I call this place a hidden GEM? (:

From the owner: smoke this offers cigarettes, cigars.read more

A fairly well stocked store with very limited seating in the downtown potion of Bend…read more Great, knowledgeable staff.

Most amazing customer service I've had in a long time. It's refreshing to see someone who has…read morepassion in their craft.