A fairly well stocked store with very limited seating in the downtown potion of Bend…read more Great, knowledgeable staff.

Most amazing customer service I've had in a long time. It's refreshing to see someone who has…read morepassion in their craft.

Just going to update my review from 4 years ago. I guess they will hire any girls in hippie…read moreclothing to work here... I can only imagine why the girls that worked there 4 years ago don't anymore. I use to absolutely adore this place... The people that work there make the place... and the energy is completely off now... (there are a few girls that still work there from being the og girls).... But overall, all these little girls that work there now, totally messed up the good energy that once drew me in.

I first came here looking for a vape back in 2020 when my best friend moved to Bend and recently…read morecame back for the same reason in April. I got a pair of earrings and two necklaces. Good customer service and good pricing!

Found this place on Google. I went in to look around and check out their selection. Andrew greeted…read moreme and showed me some pre-packed cigars on display, taking the time to explain each one. I was happy with the quality of the cigars I purchased and will be returning for more.

Fantastic visit from start to finish! Allison was friendly/helpful with superb product…read morerecommendations and info on deals. The Shop: is well organized with a welcoming vibe and solid staff who knew their stuff. The products: 10/10 from quality, pricing to options. Enjoy

OMG this place is amazing!! Everyone there knows everything about the different strains and what…read morethey can provide for you! Being disabled is a difficult life but you make it easier to survive and I thank you from the bottom of my heart!! Thank you!!

I was in town for a few days and needed something that they don't carry. But they were kind enough…read moreto recommend a shop that did have what I needed. Before leaving I took a look around the shop and was blown away by the amazing selection of fun and interesting items. Didn't take me long to find a bunch of killer gifts and toys and stickers and more gifts. Great spot. Super nice folks. Great prices.

This is such a cute store with a homey vibe. The selection may not be as vast as some corporate…read morestores, but that's to be expected when you go to a local business. The sales rep was very helpful in the explanation of the different products I was looking at. I've definitely paid more attention to other places for the same value I received here, and I'd rather spend my money locally after this experience - I don't think I'll go elsewhere. The store looks small when you walk in, but it's got an upstairs area as well so don't let that fool you! It's again, very cozy and the people working are super friendly and welcoming. It felt very safe compared to some other adult stores I've been to. I didn't feel like I was pressured into buying anything, I asked for help, I received tips and information, and I was given space to make my final decision. I highly recommend this place.

If you can drive a few more miles go to the location further south just for a better selection and…read moretraffic situation. Good staff and store just a weird and limited spot with competition next door. I avoid this location. No complaints of the store itself.

Every time we visit Oregon this is one of my first stops…read more People are knowledgeable, atmosphere is Oregon casual, prices are great.

I tell myself every year I'm gonna quit smoking, but that hasn't happened yet, so this is where I…read morecontinue to buy my cigarettes. After my first time years ago I just kept coming back... never had a reason not to, especially since the location is near and easy to get to. Sayid (I really hope I am spelling that right!) is so friendly and always recognizes me and grabs my camel filters out before I even have to ask. I mostly go in when he's in, but I've met other people working here too and they've always been great, never had any issues, absolutely no complaints I can think of or anything I would change. They have much more than just cigarettes, but since that's all I am ever in for, I don't know what to say about the rest of it, but whatever tobacco related products you are looking for can probably be found here.

I just came to visit Redmond from another city. There aren't many shops around here that sell the…read moreproduct that I want. I bought an overpriced apple ice puff plus and when I opened it in the car, I noticed that it was spelled "aprle" on the actual product. It was also completely burnt on the first hit. I called the store back to see if I could get an exchange or a refund and the worker just kept brushing it off and denying what was wrong.

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Sometimes you can get what you're looking for with ease, and other times the bin/shelf label says…read moreit's an indica and it's actually a full on sativa. Once you buy it, under false pretenses it's one thing (indica) when it's the opposite (sativa), you cannot return it. Ask to see the physical containers label of what you're interested in buying before buying it. Buyer beware. IN RESPONSE TO THE OWNERS COMMENT: This is the product that was purchased. The container clearly says sativa. The box that you have these Sitting in behind the glass window said "I" meaning indica. I am unclear how such a mistake could be made when this clearly says sativa right there on the front. In addition, I called the store once I got home and found out they sold this to me as something else and the entirely and the employee said yes, the label on the bin these sites in said Indica, and not sativa. And now I'm stuck with something I will not smoke. I do not want this crap. I would never buy this. Fix your store, and readdress your return policy. When it's the stores fault, or the employees fault directly like this time, you need to accept returns. This is extremely aggravating.