My experience with Spectrum Tech support was great. Whitney answered my questions and was patient…read moreand knowledgeable despite of my long-windedness. Thank you for all the help.

I don't have enough paper or time to tell you all thats happened with my recent experience…read more This company is too large and not customer oriented. Everyone hates spectrum and for good reason. I had a service tech come to my house, he was rude and surly. I tried to call the phone number and they say you can wait on hold, or they will call you back, THREE TIMES THEY DID NOT CALL BE BACK. Went to the local office. I needed a new recording box, he hands me a regular box. I had to make trip to bring it back. They are too large, they don't care, no do they have to care about the customer. I say dump then and now.

Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is…read morethe one that does the installation and he is very professional and pleasant.

Ulysses was very friendly. Great service at a fair price. His antennae installation comes with a 1…read moreyear warranty. I highly recommend using Greenwave.

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

We couldn't have asked for a smoother transition when we switched from cable to DIRECTV. Natalie…read moreand Wagner were friendly, helpful, and professional from start to finish. Natalie has continued to help us whenever we have questions about our account and is always fantastic to work with. We recommend their services to everyone we know and appreciate that they are a local business that we can talk face to face with. You can't go wrong using their services!

The most annoying salesmen I have ever encountered. These people knocked on our door 4 separate…read moretimes in the span of 24 hours trying to sell us their newly installed internet service, even after telling them we weren't interested the first time and hanging a "No Soliciting" sign after the 2nd. Not to mention that we coincidentally experienced our longest outage to date with our current provider, Spectrum, as they were laying their fiber lines. Great way to ensure that I will NEVER be your customer and will warn others about you. Find a better way to sell your service.

Had Windstream installed last Friday 5/1/26. Installer was great. The saleswoman had came the week…read morebefore to our home and offered a deal where we would get 3 months free if we did a 2G plan. We had no intentions of switching from Spectrum but it had beem pretty spotty lately. We took her offer and she said we had to give her a credit card that day (Tues. 4/21/26). I did and she set up the installation which was done last Friday. Got an email with instructions how to set up online account to view billing. No 3-month free deal was showing at all! Called customer service and spoke with Laura in N. Georgia who said the "deal" had expired on March 31st! The young lady who sold us the plan also advised that we should call in July when the "free" deal ended and switch down from 2 G to 1G to save money, that we really didn't need 2G but she had to sell us that for the 3-free months promotion. When I called customer service to inquire about the free months not reflecting on the account she said they could not help me. She advised the promotion was not on our account and had ended on March 31st. I asked for a supervisor and was on hold for about 30 minutes. Then the rep, Laura advised that the supervisor would tell me the same thing and would not help with this situation. I asked to speak with the supervisor again. After the hold, Laura came back on the line and said I would have to call accounting, that a supervisor said I would have to deal with them about it. The young lady was contracted through a company she called Soma and did not work directly through Kinetic, but was hired for a few weeks. She rushed me to decide on the deal (which I am finding out had already expired) as she was flying home to Utah in 3 days. This is so scammy!! I have been a small business owner for many years and we had Windstream for 36 years when we lived in Cabarrus County. I can't imagine treating customers like this. I feel like I am a victim of "bait-and-switch" and the saleswoman was just trying to make a quick sale.

I want to commend this stores sales representative Kris Vogel. I walked in with a question about an…read moreoffer I received from Verizon to upgrade to an IPhone 17. Kris explained everything thoroughly and looked over all available discounts for me. I then asked him about the possibility of trading my wife's phone and adding her to my plan. Kris was able to transfer my wife's phone number to my plan from Straight Talk and also get her a free IPhone 17. He took the time to find every available discount for us with a smooth transition. If you are looking for professional and knowledgeable service concerning mobile phone service, go see Kris.

I sent my mother there to get a phone because hers would not work. She said no one greeted her,…read morethey would not even get up out of their seats. They never even looked at her phone. They told her to take it to some other place because a port was bad. It was not the port, her battery was bad. Why are you in a customer service position if you are not going to assist customers? She went to the store in Statesville and Diego is the best! He has assisted us a couple of times and he is always kind and courteous. Everyone there has always been nice and willing to help customers. The Salisbury store needs to do better.

The Wi-Fi is God awful. It doesn't matter what the ad say. It doesn't matter what the deals are…read more Their service is awful. Their Internet connection is the worst out there. It's 50-50 chances you will ever have connection. If all you have is streaming you're never on.

Even after cancelling on 8/13, getting email confirmation of 8/13, having a spectrum supervisor…read moretell me on the phone that I called that day (to cancel), they're still trying to tell me that I arbitrarily ended my service on 8/25, which makes no sense. If anything, the employee might've told me we had service until 8/15, not 8/25, because the cycle is to 8/15. After years of getting charged way too much for mediocre wifi, they can't even see how their "notes" don't make any sense and that the charge on me is invalid. They now put me as the consumer in a terrible spot essentially saying 1. Pay this now, even though it isn't really owed or 2. Don't pay it and take a hit to your credit. Good times. Last person I talked to was Nessa, a supervisor with Charter Spectrum out of the North Texas Call Center. I'd appreciate if this could be handled without hurting the consumer or dragging on, please and thank you. Respectfully, please drop this charge.