Verizon coverage in Mooresville west of I77 SUCKS! One bar here, zero bars there. Many complaints…read morefrom me and neighbors, and all you get is lip service from Verizon. Their "nationwide" claim is a farce! Quit running your mouth Verizon and do something for once.

Had a great experience there last evening. My phone would not make or receive calls. As soon as I…read morewalked in the door, I was greeted and put on a short waiting list. The girl that helped me was wonderful finally figuring out that an E-sim card from last summer was messing up my phone! I wish I could remember her name! This was like 6:00 ish on Thursday, July 22. Anyway, thank you!!!

I had the service installed Friday. The system is easy to navigate. There's a helpful video to…read moreguide you in setting this up. All the channels I like are there and things are grouped together. The only problem I see is the system will not keep running. I've spent a lot of my weekend watching a blue circle go around and around. It's not nearly as entertaining as the ballgames I've been trying to watch. I'm hoping this is a short term problem.

Horrible tv service they really need to go out of business. People are paying for high price cable…read moreand getting shitty service. Trash company.

So I'm sitting in my house at my computer watching Yelp and there's no interruptions in service,…read moresame thing with most of the other channels; clear crisp reception 24 / 7. Set up was easy: call the office, meet the tech, show him the door for the crawl space and he removes a bunch of old cruddy looking skinny coaxes and brings in just one fat shiny new one. yea.com! My modem and my router... I don't know how much band width I have but I am satisfied with the cash for interwebs exchange. BTW: No cable because there's plenty of nothing to watch coming at me over the airwaves for free.

Original supporter but Service has sunk to a new low…read more Always have promoted doing business with local providers but I've reaching a limit. Small area previously serviced by Prestige Cable bought out by Adelphia, bankruptcy, short term Time Warner till it was established that the local towns with their original agreements had the right to form their own cable company which they did that that is MI(Mecklenburg - Iredell) company. They did and in additional to cable, they have expanded as most have to Internet and VOIP. Generally pretty good until about a 12 - 18 months ago. I know they outsource customer and technical support Twice in the past three months, Internet service has gone out at least four times for me. Cable still worked each time. They replaced the first and the next two, after lengthy time with Tech Support and no luck, ended up scheduling a service call three to five days out. Shortly after each time I had scheduled a service call, it corrected itself and I ended up canceling. Sometime after 8:30 pm on Sunday, it went out again (seems to be related to rainy weather). Called and the best they could give me was Thursday. Had my wife call the next day and they were able to give her a choice between Wednesday and Saturday. She chose Wednesday even though it means missing one of her regular meetings. Guess what, it's Tuesday evening and without anything, all light are on on the modem and it's working. I normally would cancel the appointment but will let this one go through and let''s see how it plays out. Used to have great service but four days for a service call is not acceptable.

I have been a customer with Windstream for maybe a year and a half 2 years now. Never had a…read moreproblem but I moved to a new location. I didn't take the equipment with me, so they installed a new modem. I have been trying to return the old modem for the last month. All I wanted to do was get a return label to send their equipment back to them since they do not have an actual location that I can just take it inside and return it. I have called four times and each time I received a new modem instead of just a return slip. That's all I wanted. So here it is the end of August and I still have four modems at my house that they will probably try to charge me for.

Horrible customer service. I upgraded my internet and had 2 clicks to do so. I wanted to downgrade…read morebecause it's sucked and it required 2 hours on the phone and many many transfers. Horrible customer service and service in general. If I could leave 0 stars I would

Wonderful experience with this company. My new antenna gets channels crystal clear. The owner is…read morethe one that does the installation and he is very professional and pleasant.

Ulysses was very friendly. Great service at a fair price. His antennae installation comes with a 1…read moreyear warranty. I highly recommend using Greenwave.

The most annoying salesmen I have ever encountered. These people knocked on our door 4 separate…read moretimes in the span of 24 hours trying to sell us their newly installed internet service, even after telling them we weren't interested the first time and hanging a "No Soliciting" sign after the 2nd. Not to mention that we coincidentally experienced our longest outage to date with our current provider, Spectrum, as they were laying their fiber lines. Great way to ensure that I will NEVER be your customer and will warn others about you. Find a better way to sell your service.

Had Windstream installed last Friday 5/1/26. Installer was great. The saleswoman had came the week…read morebefore to our home and offered a deal where we would get 3 months free if we did a 2G plan. We had no intentions of switching from Spectrum but it had beem pretty spotty lately. We took her offer and she said we had to give her a credit card that day (Tues. 4/21/26). I did and she set up the installation which was done last Friday. Got an email with instructions how to set up online account to view billing. No 3-month free deal was showing at all! Called customer service and spoke with Laura in N. Georgia who said the "deal" had expired on March 31st! The young lady who sold us the plan also advised that we should call in July when the "free" deal ended and switch down from 2 G to 1G to save money, that we really didn't need 2G but she had to sell us that for the 3-free months promotion. When I called customer service to inquire about the free months not reflecting on the account she said they could not help me. She advised the promotion was not on our account and had ended on March 31st. I asked for a supervisor and was on hold for about 30 minutes. Then the rep, Laura advised that the supervisor would tell me the same thing and would not help with this situation. I asked to speak with the supervisor again. After the hold, Laura came back on the line and said I would have to call accounting, that a supervisor said I would have to deal with them about it. The young lady was contracted through a company she called Soma and did not work directly through Kinetic, but was hired for a few weeks. She rushed me to decide on the deal (which I am finding out had already expired) as she was flying home to Utah in 3 days. This is so scammy!! I have been a small business owner for many years and we had Windstream for 36 years when we lived in Cabarrus County. I can't imagine treating customers like this. I feel like I am a victim of "bait-and-switch" and the saleswoman was just trying to make a quick sale.

one of the worst internet providers out there. don't get me wrong I get good and fast speeds and it…read moredoes what it needs too. but, the biggest problem right now is that my Wi-Fi goes out at least once a week. if not then once every 2 weeks and it's such a headache. it doesn't go off for just a few minutes of even an hour or so it'll be off for HOURS or sometimes a whole day. just about every single time it goes out. what the hell are you guys doing over there?

There is something really wrong with Spectrum. I went to the local Hickory Spectrum office. I…read morewaited at front door for them to open and they did open on time. Before I was ever able to get a number from the customer service kiosk for a number to be served. I was told that that there would be an hour and a half wait to return equipment and cancel service. If I was getting new service to get a number. The Spectrum gentlemen that talked with me said that i had to take the equipment to the local ups store and they would return it for me and that he would cancel my service once the equipment was scanned, and appeared on his system at the store. This gentlemen never said i had to call and cancel. I did this on July 1st 2026 and needless to say that I received my monthly bill for July. Although it showed that I returned on July 1st. Called customer service. It took 30 mins to get the an answer and that i should have called earlier.It is unbelievable that they tried to get me to stay for less than half of my current billing amount. I have been a customer for 17 years and every time i get a tele marketer call from spectrum they say i do not qualify because I am a current customer. They constantly go up a few dollars every six month. The internet service never was as strong as i was supposedly was paying for. Over the last 6 months the internet service struggle to keep the TV going. After being point blank lied to at the Spectrum store and the procedure to return so difficult that i could never recommend Spectrum to anyone. Now they want me to pay a whole month for service that i do not have the equipment to use because they have it. My advise research every alternative and never use spectrum. They could care less about the customer. Spectrum is like so many large companies these days It is about the profit and not the customer. It just stinks to be lied to over the whole process. Never again for me!!