My experience with Spectrum Tech support was great. Whitney answered my questions and was patient and knowledgeable despite of my long-windedness. Thank you for all the help. read more

I don't have enough paper or time to tell you all thats happened with my recent experience. This company is too large and not customer oriented. Everyone hates spectrum and for good reason. I had a service tech come to my house, he was rude and surly. I tried to call the phone number and they say you can wait on hold, or they will call you back, THREE TIMES THEY DID NOT CALL BE BACK. Went to the local office. I needed a new recording box, he hands me a regular box. I had to make trip to bring it back. They are too large, they don't care, no do they have to care about the customer. I say dump then and now. read more

I moved into my home into China Grove from Landis. In Landis we had Windstream for 2 year with only 1 outage that was fixed in a matter of a few hours. Since moving we decided to try Spectrum. We have had 9 outages. I'm not one to usually complain, but if I could get out of this contract I certainly would!!! read more

We had two techs out here. One couldn't find the cable box in our house. The other said we needed to run a wire under the driveway in order to get service. However when you call Spectrum they can't find that order. They show our location as cable ready so not sure what's going on. The ladies on the phone try to be helpful just not sure they have any type of systems in-place. First week here new house. I hope we get service soon. read more

ALLISON WELLS NEEDS TO BE FIRED!!! 1st off I would like to say that my experience at Spectrum Salisbury NC Lincolnton Rd, was by far 1 of the worst experiences of customer services I have ever had in my life. I arrived at 4:08pm, did not leave the store until after business hrs at 8pm. There were 3 individuals working taking up to 2hrs on particular customers. As I sat there for 2 hrs, before I even got a "Welcome to Spectrum", they skipped 3 individuals in front of me making my almost the last customer. By the time they got to me, it was near closing. Allison and co-workers happily accommodated & played daycare with 1 individual and allowing the woman to run in and out the store numerous times, and trying to calm her child down from running back & forth behind the counter, licking her hands and touching all the phones. (Which I get) Also allowing another individual to run in and out the store I KNOW over 5XS gathering info for and individual to purchase a phone that wasn't even present in the store. There was also an individual that was in line trying to get a phone ported in from trac phone, all of these transactions lasted AT THE LEAST 1.5-2hrs. I waited and didn't say a word. By the time they got to me they tried to rush me out of the store. I was trying to purchase a phone and had a hiccup w/the validation dept. 1st off they tried to make me pay a $450 deposit and I Allison that the price wasn't quoted to me prior. She said she was the ASR and basically it, is as she says it is. (She was wrong I paid $306 over the phone for the same phone) She told me that even if I paid it that the fraud dept FORBID her to sale me the phone IN-STORE. She basically was trying to rush me out the store because the fraud dept had a extended wait time to pickup the call and she didn't want to wait. Her demeaner from the other individuals and me, had totally changed. Like Dr. Jekyll and Mr. Hyde. She verbally stated every negative thing that she could think of how my presence was affecting her day. Sarcastically speaking to co-workers discussing how her lunch is now spoiled. How her child is waiting at home alone. I then said my children are too. Then she made a sly remark...stating well my son is 3...assuming that her child was more in need or her than my children. I also told her that my son who has aspberger's syndrome had to go sit in the care because he doesn't like being in unfamiliar places too long, and she stated, "Oh I thought your kids were at home." I told her that I had 3 other children at home. I told her that it's not my fault they chose to skip me. I wouldn't have been the last call of the day if they would have went in order. She also tried to over talk me & skype discreet messages instead of speaking aloud as she did all the other customers, speaking to fraud trying to get them to agree with her and say that I couldn't make the purchase in store(and they didn't). I asked for their names she said it was against co. policy to give them to me. Whoever it was denied her attempts to TRY to make me order online. I told her that her behavior was very hurtful. I told her that I sat and watched her call customer after customer and didn't say a word. Work w/customers with a smile and then turn around and treat me like trash and try to rush me out the store because they messed up. I NEEDED THIS PHONE FOR WORK, and she didn't are at all. She cont. going back and forth into the back trying to get someone to approve me to leave the store so she didn't have to do her job. She finallly came back and said my boss Mike Yobanovich stated that after 15mins you must leave. I said does he know I'm having to wait this long because you guys skipped me numerous times, and she said YES AND HE SAID THAT YOU HAVE TO LEAVE. Conclusion I spoke with fraud (Kevin Sparks) and they told me they have NOTHING to do with purchasing in-store or online. (she just didn't know how to do her job!) I had no choice but to purchase online and was also quoted a lower down payment. Allison Wells is very rude, and untrustworthy. I caught her in 2 lies in less than 30mins. She lacks people skills, and interpersonal skills, apparently she is also not qualified for a position to be ASR over ANY store. read more

I wish there were " 0 stars"..... Their staff is incompetent. I called to change my plan after getting a flyer in my mail that verified a better service that was "available in my area". I was on the phone for 30 minutes before they revealed, in fact, that the plan was not available(false advertising BTW) and the quoted price would be much more due to a different plan. I refused that and told them I would keep my current plan. They then offered a "better deal" than my current plan reducing my bill by 50 dollars a month. I was on the phone another 15 minutes as they refused to do this over live chat on their site. Fast forward 1 week, my service does not work well, i get continued crazy pop ups from spectrum that will not go away no matter what you do. I get on live chat to have them fix the pop ups only to learn they cancelled the previous plan they had provided me and returned me to my original plan without my knowledge (and of course the return of the extra 50 dollars in services). After another full hour online with multiple representatives, they supposedly have me on the plan I previously requested. And amazingly its still available. What a bunch of thieves. If any other service were available in my area....i would be gone as a consumer of their services. The left hand does not know what the right hand is doing.....ever !! Don't waste your energy here. read more

We have only had their service for a month. Problems with getting everything to start with. Kept canceling service appointments. DVR box went out got another one from local TWC store. Couldn't get it to work. Had to wait 3 days for tech. Came on Friday everything good Saturday morning everything good. Left and returned home in afternoon. No cable. No TV in any room. Called customer service. Will send someone out Tuesday. REALLY? THEY CAN COME AND GET IT. Had to select a rating. Should be -10. read more

twc's prices sucked anyway but when rectrum took over, it got worse. saw immediate increase of $21.27 on bill AND have had nothing but problems with internet speed as an added insult. don't waste your time or money. read more