Please read if you have abdominal pain…read more I had sharp pain in my left rib. They say to visit urgent care before trying the ER. I should have just gone straight to the ER. Urgent care cannot diagnose things beyond flu, covid, and other basic illnesses. They told me they couldn't do anything for me and to just go to the ER. They charge $30 upfront. After the appt, they sent another bill for $156. My low rating is to due to being charged $200 for a useless appt. Like most of US healthcare, they are a business.

My family and I love going to Physicians Express in John's Creek. We've never had to wait to be…read moreseen which is quite unlike other urgent care centers. The staff is very professional and nice are the doctor and other providers. We feel like we were heard and cared for. We highly recommend Physicians Express Care at Johns Creek!

I recently had two separate visits and at both times the lady at the front desk was horrible. once…read moreyou get past her, the doctor is wonderful as well as the PA.

Deceptive business practices. Went to the Alpharetta location at 870 Main Street. Front desk…read moreassociate told me they took my insurance after presenting card. They charged me my copay of $5. Month later they charged my debit card for $245. Said that they made a mistake and do not take my insurance and that I am liable for payment. Contacted them and they have refused to give the money back even after admitting it was their mistake. Wrote the CEO (Bill Miller). He responded rudely and said even though it was their mistake, I am liable. This deceptive culture comes from the top down. AVOID THIS COMPANY!!!!!!!

I had day surgery there. The nurses, staff and facilities were all amazing. If you've ever had day…read moresurgery before you know how important the nursing staff are and they are all amazing at this hospital.

The name Emory definitely is not what it once was. This is not Clifton Road. Do not mistakenly…read moreassume you will receive the same quality of care at this location. You almost certainly won't. I have trusted Emory Johns Creek multiple times with imaging, and they continue to fail me. One time, the technician failed to take my allergy to contrast seriously. It was quite unfortunate seeing my clear bad reaction shrugged off, rather than... I don't know, following proper procedure and getting a doctor to evalute me? Most recently, the highly incompetent staff provided me an inaccurate estimate for my pre-payment amount. I am currently owed $125 by Emory and they have not provided this refund in a timely fashion. If you have to have anything done at Emory Johns Creek, please be careful with pre-paying. I know I personally will never pre-pay for another procedure within the Emory medical system after this nightmare of trying to obtain a refund of cash I am clearly owed.

Dr. Bin-Dr. Bin-Dr. Bin! My sweetheart had been experiencing some terrible back pain and we went…read moreto two different Kaiser offices of which the first in Decatur were she racially profiled us and then gave us HORRIBLE advice, claiming that she didn't need any x-rays at all, kept pressing us on pregnancy and birth control? When we're there for severe back pain? Said she wasn't going to prescribe anything and sent us off with some physical therapy? Thanks a lot Kaiser Then we go to Kaiser Advance Care Center where we waited an hour in a wheel chair just for the intake nurse to stop EVERYTHING when she learned that the accident happened at work. She said, "sorry, we can't touch you, we don't do ANY workers comp because they won't pay us...and quickly ushered us out. Then we came to CONCUR urgent care and EVERYTHING was different. From the intake nurses/receptionist's pleasant attitudes to the cleanliness and feel of the office. Then..Dr. Bin showed up. I can't say enough about how positive yet direct, empathetic and compassionate. She gave us a TON of information. Did the x-rays RIGHT THEN AND THERE aaaaaand recommended an MRI! 10 out of 10. My sweetheart felt very well take. Care of and now we both know what to do and NOT do moving forward. This office has such high ratings for a reason. Trust me, just GO.

we see Dr. Nguyen at this location, she is caring, professional and listens wonderfully. Dr. Nguyen…read moreis vey attentive to not overmedicate, does not rush, explains well and follows up to every medical situation. She is a great Dr. !

I've been seeing Dr. Benson at this practice for several years now. I've never had to wait more…read morethan a few minutes to see her, all staff has been friendly and helpful, and I've never had to wait more than a day for an appointment.

I really don't like to leave bad reviews but when the service is not up to par I feel it's…read morenecessary so others know and perhaps to give the practice a chance to improve. They were good when I first joined years ago but in the past 3 years they have steadily declined. 1. Dr's / PA have quit. This is what made the practice great in the beginning. They cared and would listen and actually knew who you were and followed up. Now, you're constantly having to chase them for renewals, rx, approvals, diagnosis, next steps because they don't know you. RX aren't followed up upon or takes forever to get renewal, takes weeks to get an appt, months for routine appt, every year they tell me I don't need a physical exam when I use to have one at least every year and the pap every other year (it just feels like they just don't want to do it), dropped the ball on approving Rx, It could be that they are victim of their own success. Too many patients, even though they no longer take new patients. I don't ever see a Dr or a RN any more, it's always a PA. 2. Their front desk check in people are annoying. I feel like it's not a genuine atmosphere 3. Their Phlebotomist is rough when they take your blood and so grumpy when she does it 4. there is ALWAY ALWAYS ALWAYS an hour wait even if you get there 5-10mins early and checked in. Only way to avoid this is if you are the first appts of the day. 5.They tend to fob you off to specialists because it is "beyond their scope" but then don't recommend any specialists. I really hate to have to look for a new dr practice but it looks like i may have to. I wish I didnt have to.

I was reluctant to go here because it's a bit out of my way, but it was a Saturday and I was…read moredesperate. I arrived and only had a short wait before being taken to the back. My first impression was that it's a huge space with lots of rooms. So incredibly clean. The nurse took my stats and showed me to a very comfortable room that had two chairs and a table. I liked that I could sit in the chair while waiting for the doctor. The doctor came in, was very friendly and professional, and wasted no time getting to work. They were able to do a strep and flu test and in no time had my results. When I left, they gave me Rx (I had strep), and a get well bag. When I got home and opened it, it had chicken noodle soup, a face mask, some tea, hand sanitizer, cough drops, and tissues. My visit was Saturday and they called me tonight (Monday) to check up on me and to see how I was feeling. All this, and they're "just an urgent care." Amazing. I've found a new place to go when I'm not feeling well.

Inform patients of extended wait times at check-in, especially when the office is short-staffed…read more * Develop a process for drug-screen patients who urgently need to provide a specimen after arriving, rather than forcing them to wait for hours in discomfort. * Ensure only properly trained and qualified personnel are handling drug screening procedures and chain-of-custody documentation. * Require all necessary paperwork, medication disclosures, and consent forms to be completed consistently before or during the testing process. * Improve communication with patients throughout the visit so they understand what is happening and what to expect. * Maintain a cleaner, more sanitary testing area and specimen collection space. * Have contingency staffing plans in place when employees call out to prevent excessive delays. * Show greater compassion and professionalism toward patients who are clearly distressed or uncomfortable.

I finally spoke with the office manager. She told me that my high bills were because I have crappy…read moreinsurance. She furthermore explained that it is not the doctor's responsibility to tell you how many labs they are ACTUALLY going to send for or how much they cost. They may ask if they can send a "couple" of labs but they have the choice to send 20, 30, or as many labs as they want no matter how much they cost and YOU WILL pay for it! I don't understand how they get away with this!!! It's none of your business how many labs they're going to request or how much they cost! It's only your business to pay for it even without a statement explaining what you're even paying for!!! This is by far the worst, most crooked medical facility, I've ever been to in my life!!!

Dr. Lee and the entire staff at Aylo are simply the best. From scheduling to exams to scans to…read moretests to communication - there's nothing they need to improve upon. Everyone is so friendly and they make you feel right at home. They actually care about you! My family and I have found our new primary care practice.

Great experience at this urgent care. This was actually my second time here and had positive…read moreexperiences both visits. Check in was fast and easy I did go first thing in the morning though. I believe it was NP Krystle who saw me, her bedside manner was amazing! 10/10 for me

Very quick check in process/payment. Very nice staff and the doctor was amazing and helpful.read more

I've been going to North Chattahoochee for 6+ years. I want to take a second to brag on some…read moreindividuals that have dispensed comfort, compassion, and care for me. FIRST: I want to thank Rhonda, I had came in a few weeks ago for a potential kidney infection..not only did Rhonda call me daily to check on me, when my symptoms progressed (as I have ms) she called numerous places to get me in for imaging asap to figure out the issue: so thank you Rhonda for going above and beyond for me. She actually listened to my symptoms and showed she cared. SECOND:I would thank Meaghan. I went in to discuss potential infection and heightened anxiety. Meaghan not only was the first person to make me feel comfortable enough to open up to but she validated my feelings which meant more then words can explain. After numerous doctor's appointments finding someone who truly listens and try everything they can to help. She takes her time with her patients, and is very thorough throughout the entire appointment. Last but not least I would like to thank Stefani as she is practically family to me..but every time I have an emergency she never fails to help me find the best solution. Her laugh is contagious, and she can be a bundle of joy. It's nice being able to count on her when I need medical care. Thank you 3 for making such an impact for my health!!

Never have I ever. The standard of care was so bad when I called it to their attention and asked to…read morespeak to my doctor. I sent him a message through my patient portal describing the series of unfortunate events that had transpired. I even went there in person and the same mistake wad made yet again. It was a simple prescription request that required several phone calls, an in-person visit and a message on my patient portal. Rather than reach out to me and apologize for everything I had to go through with the office, Dr Bramwet wrote back on my patient portal showing that he didn't care about me as a patient. It was incredibly disappointing. When I tried to write back again, my account had been deactivated So hard to find a doctor that truly cares about his patients. Dr Bramwell certainly doesn't.

In general the care I receive is good, not great…read more The areas of concern are 100% based on lack of training, inattention to detail, rushing, and not properly hiring empathic customer facing admins. Key areas: Getting refills promptly addressed via portal and without having to place a call to let them know a request has been put in. Ensuring the RIGHT medication is being refilled. Follow up- if there's an issue with insurance or payment or test results or prescriptions, you will not receive a call. You might not even be notified on the portal. To get proper medical service, the patient needs to be on top of them for all the above reasons. If you are an active and engaged participant in your own medical care and are willing to double check things, you'll be fine here. I can say that, for me, I've seen some improvement from years past.

Doctor Who Lee Herman is great. Don't know what is happening to staff. They are very friendly when…read moreat office. The problem is trying to get someone to answer the phone to make an appointment