This week didn't go as planned, but I couldn't be more thankful for Melissa, the owner, and her…read moreteam. They were incredibly kind, caring, and helpful every step of the way. Melissa truly went above and beyond to make sure everything was taken care of, and her dedication did not go unnoticed. The houseboat was beautiful, spotless, and exactly what we hoped for. If you're looking for a houseboat rental company that genuinely cares about its customers and provides exceptional service, I highly recommend them. Thank you again for everything! -- Chris & Jen Hasselkus

Nearly every Holly Bluff employee we interacted with was friendly, knowledgeable, and genuinely…read morehelpful. Unfortunately, management's response to our situation was very different. One employee appeared to be overseeing the operation, and we noticed that the otherwise capable staff seemed visibly tense when she was nearby. From our perspective, the team had everything under control and provided excellent guidance. Her oversight came across as unnecessary micromanagement. We booked a Monday-to-Sunday houseboat trip for our family of five. Our first night at Lungren Island was wonderful, but on Tuesday the boat initially would not start. After troubleshooting and contacting TowBoatUS, it eventually started, so we continued to Silver Glen Springs. Once there, we anchored and turned off the engine. When we needed to reposition the boat, it would not restart. After an hour of trying, we used our rented johnboat to keep the houseboat out of the channel and contacted TowBoatUS again. They were already nearby assisting another Holly Bluff boat. TowBoatUS replaced the starter, but that did not solve the problem. They suspected an issue that could not be repaired there, and the houseboat would need to be towed approximately six hours back to Holly Bluff. Thankfully, we had a working generator, water, food, and a functional johnboat, so we made the best of being stranded at Silver Glen. It was a beautiful location, but "a beautiful place to be stranded" is not the same as "the vacation we paid for." The mechanical failure was frustrating, but management's lack of communication was the real disappointment. When my boyfriend called the marina while arranging the tow, the manager told him to contact TowBoatUS and ended the call. There was no apology, offer of help, or even a basic question about whether our family was safe. Later, two Holly Bluff employees came out to place registration stickers on the houseboat and johnboat. Although we told them we were stranded, no one asked whether we needed supplies. Because no one checked on us, my boyfriend and one of our boys had to make a long trip by johnboat just to purchase ice. We would have gladly paid Holly Bluff to bring it during their visit. We did not expect room service on the river; we expected reasonable assistance after their rental equipment became inoperable. TowBoatUS brought us back on Sunday and was communicative and extremely helpful. The Holly Bluff employees who greeted us were also kind and empathetic. We were told a manager would call Monday, but no one contacted us until Tuesday. Management offered a fuel refund and a $250 credit toward another trip (its also a coupon on their website currently). We appreciate the fuel refund, but fuel was not the issue. We paid for a weeklong experience that would allow us to travel and explore. Instead, the boat became inoperable on the second day, we remained in one location for the rest of the trip, and management never contacted us to check on our safety or basic needs. A $250 credit toward spending more money with the company did not adequately address the experience we lost. Our family still had fun because we made the best of the situation. Silver Glen was beautiful, and TowBoatUS was excellent. Mechanical problems happen, and we never expected perfection. We did expect communication, concern, reasonable assistance, and an appropriate resolution. Holly Bluff's frontline employees deserve recognition, but management left us feeling that once the boat left the marina, so did the company's responsibility for its guests.

They are the best. They have sold me 2 boats and have sold 2 boats for me. Don't go anywhere…read moreelse you will be wasting your time. Rich is the best

Finally a place that does not push for money, they push to make sure every customer is satisfied…read morefrom the point of sale, to the yearly services to follow! This place is the place to buy and service your boat!

A friend of mine who is new to the RV community contacted me wanting to book a few sites for their…read moreinaugural camping trip, after inviting us to join their first adventure I decided to do a drive through to ensure it was a good place to test out his skills and help him get oriented with their new motorhome before booking sites being it is relatively close to our homes. This is a great location on the river but I felt it would be a little challenging for their first outing and honestly I had no intention of putting my 40' motorhome in this situation with its shallow and tightly spaced sites. The park is filled with lots of permanent residents and long stay RVer's if someone is interested in long term camping it may be okay but since we were only looking for a few days I don't feel this would be the best experience and with his inexperience it could be a little risky with all the trees with long hanging branches, tight turns and narrow sites especially since there weren't any sites close enough together for our two rigs. Unfortunately this didn't work out for us but I do see how many would enjoy this RV / Marina community nestled along the river, it's probably a great place for a tag along to park long term for weekend camping but I'd be hesitant to bring in a big rig...

The beach and 200 camp / Rv sites Total time warp! People…read moreare friendly, perfect spot and you can rent a boat, take down the river and around to lake Monroe. Two floor grill and bar dog friendly downstairs. Cheap & awesome camping/Rving with bungalows to rent.

Our friends belong to a boat club and we left from this marina. Well kept , quick out and check…read moreback in. Smooth sailing .

Shit service, overpriced, a bathroom worthy of a gas station, no wifi and terrible attitudes…read more Except Kim. She's the reason they deserve a star.

They are great people who are laid back but really care. I feel like I go back in time there they…read moreeven still use a type writer (not electric either!). When we had a hurricane I had my boat there and it was unscathed. I will always highly recommend this Marina.

This is a family run business. Very friendly and will accommodate to your needs. This is my new go…read moreto place to drop the boat and do some DIY on the boat or trailer. Very reasonable prices.

Good quality slips, staff helpful but, overcrowded, noisy location, poor WiFi, access roads…read moreunpaved, higher end pricing, unpleasant owners who have no business ethics.

I stayed here for 3 months while working in Tavares, FL... very nice atmosphere. The owners are…read morelaid back, but very helpful. I loved staying here and will definitely return if I am back in the area.