Top notch. Dan Archibald worked with me to meet my needs, and Ryan worked hard to install the flooring to look its best. Both of them provided top notch professional service along with an excellent product. Thanks! read more

After explaining where the carpet would go and my preferences for one with no shading, the salesman found only one that would blend with our tile and said it was "one of their best carpets". After installation it showed every vacuum pass and footprint. Our 10-pound cats leave actual pawprints and furniture, even light chairs, leave permanent indents all the way to the backing. The seaming is poor and in one room the sections do not run the same way due to "a measurement error". Other seaming is not flush. After sending photos, I asked for the sales associate and the manager to observe the properties in person because I was told that "photos can be inaccurate". After six months both have not visited the installation site. My experience was poor sales advise, poor carpet quality, poor installation and poor follow-up. Do not believe their online guarantees which are simply there to get you in the door. read more

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I'm impressed with the warranty and service work from Pierce Flooring in Missoula. More like shocked. It seems extraordinary to me 20 years down the road after installing the flooring in my house originally, I just wanted to have the wool carpeting (which is still in great shape) re-stretched as there were getting to be a couple of wrinkles. More than happy to pay. But they came promptly, re-stretched the whole carpet, it looks practically new again - and no charge at all. I've done a few other projects with Pierce over the years: bathroom tiles, kitchen floor replacement, cabin carpet and tile project. Everything from selection, sales, service and most certainly warranty has been excellent. And it makes me very happy to be able to have a locally owned flooring place where the dollars keep recirculating in our area. read more

We purchased laminate flooring from Pierce and they installed it after a small water damage from a dishwasher About 6 or 7 years ago. They installed approximately 750 sq ft throughout our house. We noticed problems with the floor within a couple months In our kitchen, dining and living room. The seams were separating and corner seams were "swelling" up. This was not at the edges of the install. It was in the middle of the dining room, living room and kitchen. We notified Pierce and they sent out 2 different reps. The supervisor who never came out to our house blamed our dog. He assumed our 4 year old potty trained dog was the problem. They did come over and replace 2 pieces in our kitchen and dining room. We continued to have problems so we called again. They sent out a new guy (this is the 4th person). He was very nice and they replaced a few more spots. I was tired of the hassle so we just put up with this floor until recently. It has just continually degraded so now I am installing my own floor now. THIS IS THE IMPORTANT PART. As I'm pulling out this old floor I have found that when they installed it, they nailed down some of the edges and they glued some of the seams in various parts of the floor. It appears they were noticing problems as they installed it and didn't install properly. these are floating floors that need edge gap to expand and contract. I installed my original laminate flooring that lasted 8 years no problems until our dishwasher leaked. It was the first flooring I had ever installed . I would think professional installers would have done a much better job than this. Please keep this in mind if you purchase from them or have them install flooring. Ryan Missoula, Mt read more

My experience with Pierce lasted over 1 year, I had a multiple room and level installation that could have gone better. My rating is mixed. They have really nice products, and competitive/negotiable costs. They will price match, so consider this. I did have an issue as the installers kept getting changed, as they are sub contractors so they come and go. Was not expecting a flooring company to not have installers on staff. The teams that did do the work were knowledgeable and good. Where the projects failed was on Communication. The sales team was not responsive and required me to call multiple times to solve an issue. When products came into the warehouse no one was notified...I had to call and check, call and check, call and check....which was very distracting as my install dates kept slipping as I did not have hard dates to work against. Which meant my other contractors for electrical, and cabinets got pushed too. More lost time. Would I use them again on my next project. For materials yes, but will shop around also for other local sourced material companies. For Sales and Installation...no. If my project is time sensitive, I won't even start here. read more

I went in she made a plan, I stayed instead of moving to another because of the effort put in, however more than once I asked for shoe trim at the bottoms: no trim, they said my blind corner would be fine because we'd do a rev a shelf: rev a shelf won't fit as cabinet opening too small, nail holes not caulked, don't answer voicemails and emails. I'm a novice at buying cabinets but I really wanted that floor trim. read more

We had our bedroom carpeted and the bathroom tiled, carpeting came out OK but the tile job was a complete disaster, a two week job turned into 5 months, we had to cleanup several times as they brought in one incompetent contractor after another. The job is still not right and the shower looks like grade school kids did the work, they also used the wrong grout so we had to tear it out and fix it our self. Shower still has problems and is now starting to leak, nightmare flooring company all of their good people have quit apparently and the salesman we had was worthless, do not use this company! read more

This was the third houseful of carpeting we've bought from Pierce over several decades. And it will be the last: Poor customer service, one dropped ball after another, failure to follow through on scheduled delivery and installation promises, attempt to pawn off way-too-small pad on an area rug, difficulty resolving the issues as they came up. So. Very. Frustrating. Pierce Flooring of yore, what happened to you? read more

I used Pierce for our brand new master bedroom. The carpet snagged and then ripped still has a big rip in it they never seemed concerned about it after I called numerous times. Now my tile in my bathroom which they installed is coming apart I've called every week for three weeks and still know one to fix it. read more

We have been working with April. She is as good as it gets. She is so knowledgeable, timely and professional. We haven't had anything installed yet but her customer service is top notch. read more

This is absolutely the worst flooring company in Montana. I am a real estate broker in Missoula and have referred over $100,000 of business to this company. In October 2014 we gave Pierce a deposit of $4000 for a $7000 flooring job. In mid November we were told to move out of our master bedroom so hard wood could be put down. When the flooring arrived it was carpet. Manager David Prosper was responsible from that point on. We were given nothing but run arounds. Our living room was unusable for 8 weeks. Our Thanksgiving and Christmas festivities were cancelled. Mr. Prosper did not get the job done on time nor to our satisfaction. I would never do business nor recommend Pierce Flooring ever again. The Pierce Promise of customer satisfaction is a marketing scam. We even contacted owner Jon Pierce and never received a response nor phone call. This company really sucks. Graeme Shaw read more

When I purchased a home, I decided to tear out the carpeting and have lux plank flooring installed. Shopped around, did some research on the materials and ALMOST went with Pergo and Lowe's... stopped in at Pierce just to see how the high end material prices looked. Doug was a low pressure sales guy, found a suitable almost top shelf flooring that will outlast the toenails of my three dogs. Because this was a time crunch, wanting to have it completed prior to move in date, I was skeptical, and the price was about 20% more than the Lowe's cost. Doug assured me of the value of the flooring and put his best contractor on the job, so I agreed. Buy local and all that. Amazingly, it all came together in a timely manner, learned more about caring for the flooring from the installer, and couldn't be more pleased with the outcome. I can recommend them and will return there myself should the need arise. read more