My first purchase from this location has been nothing but an unfriendly hassle. I bought a pair of earrings, which are very nice, but I would not patronize this business again simply based off the customer service. The charge for the earrings I purchased was deducted twice from my checking account, so I called the location and was told to return to the stand with my receipt so that I could be refunded the second charge.
Once at the stand, the woman who approached me was immediately condescending and rude, stating that it was impossible to deduct an amount twice. I offered to show her the banking statement and she refused, saying that she didn't need to see it, she knew what had happened and that eventually, someone would catch the error and refund the money. She explained that they could not do anything at the stand but call corporate (which she did, but had to leave a message). It would have been helpful to have known this before the commute to the stand, but mistakes happen. All in all, if the woman hadn't been so rude/condescending from the get go, and politely explained the situation to me, I would have been much more understanding. As for the double charge, it remains to be seen if that will be corrected! read more