This lodge was part of our tour package. Our room was humid. One benefit of traveling with seniors is that I was able to have the gym to myself for both days that I stayed here. Housekeeping attempted to come into our room 2xs without knocking. Also another guest appeared lost and tried to get into our room many times within the night. They offer a breakfast buffet for 18.95 a person. The offerings were meh. Due to large tour groups the lines were long unless you waited until the group left. Bed had a strange spring to it. read more

See all

Came for a weekend getaway with my bestie, hoping to catch the northern lights, and Pikes lodge was hands down an incredible experience. The atmosphere was so relaxed, the areas to hang out were fun to explore, our cozy little cabin was perfect. The staff was always very pleasant and helpful and our room felt clean and adequate. We enjoyed dining daily at the Pikes Landing restaurant where we felt like we were regulars. Everything about our stay was perfect and I hope to visit again soon. read more

See all

Great staff, the day staff are nice and the drivers are super chill. The continental breakfast has the basics, cormed beef hash/sausage/patties, a waffle maker. The breakfast staff lady with the pink hair is super attentive and friendly with the staff. The rooms are a bit older kind of wallpaper feeling but okay size. You can hear people opening doors and walking down the hallway. The cabins are isolated a bit outer to the property. To conserve they do not clean the bedsheets every day but are generous with additional anemity requests and check in for trash etc. Theres a microwave and a mini fridge. Its around 15 min from the airport so super fast and there are some small things to do around the area on the property, but not much. It is like 30 min walk to Fred Meyer (relatively short drive). No shuttle to downtown, but uber available. 180$ round trip to chena hot spring leaving at 8, return at 6pm. Plenty of tours come in for guest pick up and there's ample waiting space. Overall cozy and chill. Super close to the auto rental (just down the sidewalk). Relatively maintained roads and okay parking (can be a bit full at times). Close to the highways. Early check in is rare as they get spurts of popularity, 4pm is check in. The suana and some of the activities were closed, so not usable. I'd recommend against the aurora specials and opting for another room instead. The aurora special room basically has a balcony facing the river, but the owner added property lights (probably for safety) that never turn off, so its quite hard to see the auroras. The only time you are able to see them is if the kp is high AND its super clear and the northern lights tend to be on the rightish side. But even then I found the observatory room ceiling covered in ice. You are much better off renting a car and chasing the auroras in the area as theres just too much light pollution. In our time there it was not viewable from the area until possible the day we left (5 days). Overall, I do feel like its friendly and convenient location. Just not the best for northern lights. read more

See all

Sadly, our amazing trip to Alaska ended in Fairbanks at the Pikes Waterfront lodge. We spent the week in Anchorage, Denali, and Whittier and had nothing but amazing experiences. We had reserved a shuttle from the train station to the hotel and had to wait 45 minutes. When we called to check in, they said they were taking other passengers- It seemed these other passengers did not have a reservation for the shuttle, and we did. June seems to be peak mosquitos season- so it did not help that everyone in my party was bitten several times while we waited. We were greeted at Pikes with an unkept lobby and check- in staff who seemed to have a bad attitude. The rooms are "rustic" which is fine, but not clean. We asked for late check- out and was yelled at by front desk staff. After breakfast, when we were waiting for our excursion, my 22 year old very sweet autistic son spotted the manager in the breakfast area and asked for a coke. The manager made a HUGE deal- she kept yelling and it took me awhile to get in her face and explain he was autistic and meant no harm. She just kept yelling" you can't have a coke, you have to buy one from the store". They advertise free ice cream but then they told you it was $1.50 cash only. I could go on and on. I think they bank on the fact people only visit Fairbanks once as a customer so they are not counting on repeat business. read more

We enjoyed our stay greatly at Pikes! We chose Pike's for its convenient location (5-10 minute drive from airport and downtown) and all the amenities it had to offer. It's located right alongside the Chena River and they have a viewing deck and firepits for aurora viewing, which we were able to catch on one night! Lots of amenities provided, though some of it is seasonal: 24/7 complimentary shuttle to and from the airport, free parking, complimentary breakfast (winter only), courtesy aurora wake-up call (just need to let them know the night of), an evening ice cream social ($1.50 per scoop), a library, a gift shop, a mini-theatre playing a video clip on aurora viewing, a gym, a restaurant next door, firepits, bocce ball courts, billiards & speakeasy (closed) and a dry sauna (unfortunately, was undergoing renovations when we went, but should be open by end of April). The place has a cozy feel to it, and you could probably spend all day just looking at all the artwork inside and outside of the lodge. Noise could potentially be an issue. Since it is near the airport, you could hear the planes flying overhead every now and then, but this was not an issue for us. Temperature of the room was comfortable. I cannot attest to the housekeeping services, but our room was clean when we arrived, and I saw the staff every day bustling about on the floors. They have blackout curtains too if you plan on napping during the day time. Overall, so glad we chose Pike's for our stay! read more

See all

This is a kitschy, fun spot! We loved our stay by the river. We thought the staff was welcoming and kind, rooms were clean and the extra functions like the ice cream social and aurora movie added to the experience. read more

Pike's Waterfront Lodge - The arch between the restaurant and hotel--the hotel grounds are fun to walk around! - Hotels Near Me - Fairbanks, Alaska

See all

We only stayed one night but everything went well! Beds were comfy and we got good sleep. Warm water with great pressure in the shower and the view of the frozen river was cool to have :) loved the little balcony too I wish we were staying longer because I would love to check out everything they offer on their property but definitely will be coming back here to stay when we make our way back to FBs in the future :) read more

Pike's Waterfront Lodge - Hotels Near Me - Fairbanks, Alaska

Location, overall, it's convenient and pleasant on the Chena River but its at an active boat launch so its quite noisy with boats late evening. The hotel appears it is easy on the eyes at the entrance but once you go inside it smells old. The place is generally dirty. The rooms, same. Corners of the rooms are generally dirty. There was some mold spots on the ceiling in the bathroom. The bathroom sink had grimy brown stuff under the lip of the rim. My window would not open as well, it had a worn out crank that was also loose from the mount and the frame was absolutely filthy. The headboard for the bed had some dried spots on it from some kind of beverage I hope. The towels in the bathroom however, were clean, but I believe they contract that out for service. There was a plug in fan in the room that was dirty, had dust all over it in the screen. The hutch with the mini fridge and microwave was all beat up and in need of repainting. Their wifi is slow. The bedding was clean, and the bed was comfortable. There is only smoke detectors in the rooms and they are NOT dual smoke/carbon monoxide. Oh my days please fix this. Supposedly they give cookies when checking in and unknown to me they stopped doing that during the pandemic and just never started it back up, even though its advertised all over the hotel hallways plastered on wall displays. When I asked about the cookies the staff made me feel like a fool for asking and one of them behind the counter even laughed. Absolutely rude. I saw where they served ice cream to guests in the evening in the lobby and went to get some finding out it was cash only. So no ice cream. They should be giving ice cream away to guests to make up for the cookies , and they should as well for the price they charge for this place. The restaurant here, was to be expected with everything else. I had a grilled chicken Caesar salad that was nothing but Costco spring greens mix with some kind of generic dressing, powder parmesan cheese and the chicken was as if it had been grilled a few days prior and left uncovered in the fridge to dry out as well. Their small fitness room could be better. There's a rowing machine with a rusty squeaky chain so bad the guest in there with me using it just stopped trying and the elliptical machine squeaks and creaks as well it's very annoying even with noise canceling headphones. They do offer sweat towels and clean water though. I almost felt like Gordon Ramsey in Hotel Hell, honestly. I wouldn't stay here again. I will tell my company not to reserve rooms here as well due to the overall poor setting, bad food and lack of care with the staff. Pikes, charge less or at least try to do better. Spruce up the rooms. Get some proper hospitality training for the employees and correct this behavior. Fix the workout equipment or replace it. A little can go a long way. Boutique hotels are hit or miss. Pikes is a miss. I hope the owner(s) read this. read more

HIGHLY RECOMMEND THIS PLACE Super Quite, Comfy Beds, Great Free breakfast, $1.50 ice cream scoops every night, aurora alerts upon request, just absolutely spectacular views of the Chena river, free airport shuttle, One thing if you want to indulge yourself in Alaskan comfort I recommend the Alaska Love rooms..... read more

See all

Outdated but has some fun things to do. Restaurant is way overpriced. The reason they are outdated is they want to keep with a miner type of vibe. But you can do this while still updating the rooms. Love the little library on the property where you can borrow a book and read it during your stay. read more

See all

First time staying in Fairbanks and I chose Pike's based on Google reviews. Lots of positive amenities. I like that they have a 24/7 free airport shuttle. Pike's is just over a mile away from the airport. The price was reasonable booked through Expedia a couple months in advanced. It's a very cozy cute lodge. Lots of Alaska art. Nice views of the river. Good continental breakfast. Complimentary in the winter. Includes waffles, cereal, eggs, reindeer sausage?, fruit, yogurt, OJ, coffee, oatmeal etc. The fitness room is open 24/7 on the third floor. They also have a dry sauna and aromatherapy but that happened to be under renovation while we were there. They have on-site laundry for guests on the first floor. In summer 2024 they opened a reindeer pen near the restaurant so if that's on your list it's conveniently near the hotel! The hotel restaurant (Pike's Landing) is open until 10pm and literally a walk across the parking lot. Speaking of parking lot it's free parking. Staying here for four nights we never had an issue finding a spot. The northern lights wake up call is nice! The first night they called us around 10pm. It was a bit dim from the porch of Pike's. But I suppose you can always take the car and drive somewhere a little more secluded. The first time we arrived late and without a rental car there were nearly no dining options. Pike's to the rescue. Their gift shop has snacks! Including freezer section microwaveable meals and ramen. Not the healthiest but it's so nice to get something warm and somewhat filling in your belly after a long flight. All the hotel workers we met were very friendly and helpful! Also it's a dog friendly hotel! The only thing that I'd say was a negative is the room could have been a little cleaner and the bed wasn't comfortable for me. It was squeaky. But when on vacation it's just a safe place to sleep. The room was warm, the water was hot, they have a mini fridge and microwave. I'd stay at Pike's again next time too! read more

I wouldn't recommend the Caesar salad. It's just a bowl of lettuce with a side of Caesar dressing, some croutons and some grated Parmesan cheese, from a green plastic container. Apparently lettuce and Caesar dressing is now called a Caesar salad. Older tourists crowded. Love the Tiffany lamp shades throughout. read more

Pike's Waterfront Lodge - Lettuce , Caesar dressing, croutons. Jar parmesan cheese. - Hotels Near Me - Fairbanks, Alaska

Small downgrade from prior review. The noise is from the employees. If you happen to get room 117 ask to be moved. Across from you is the laundry room which the door is always open and laundry services are always going on. You can hear every conversation. Other than that, great experience. read more

Pike's Waterfront Lodge - River outside restaurant - Hotels Near Me - Fairbanks, Alaska

Bought the Aurora Package. Aurora Package was not ready upon check in and was told to pick up upon check out. Morning shift did not realize the night staff had run out and did not have any ready upon check out. Was told to come back after 2PM. My room was labeled an Aurora Room. The room furnishings were outdated but no big deal - we weren't staying there for luxury furnishings. We did have a balcony for easier viewing but the view to the north was partial at best with an obstruction outside. The hotel grounds are cute with lots of spots for great pictures. The aurora education room has ipads and simulations. It would have been nice to have some kind of instructions on what kind of features were available for us to use to maximize their benefit. The library has a good selection of books and shows a movie. When watching the movie you can hear people socializing in the bar on the other side so that may be a little distracting for some. Things to Note: -you need to pay for red light therapy/sauna -reindeer visitation is also available for a fee -breakfast is from 6-10AM with lots to choose from to eat (corned beef hash, potatoes, waffles, fruit, bagels, muffins, etc...) -Lost and found is handled by housekeeping and is only available when they are on site read more

This place is awesome. The decor is an eye full. The grounds are well kept. The breakfast was the best. Great value priced.

Multiple stays and yet to be disappointed!! Even the new upgrades are impressive - though no more golf pad ! Rooms are meant to sleep in so just fine and the grounds are perfect for walking, playing and relaxing by the fire. Library, bocce, river front and proximity to the airport are all big pluses. Stores are close enough to drive to - and there is a restaurant in the shared parking lot. Already looking forward to our September trip!! read more

Well some great ideas and poor delivery, The main issue I have is we stayed in 202 above the broiler room. Every time they turned on the floor shook. The bed felt like we where at sea. When informing the front desk staff of this they where so surprised. Normally it's the elevator. They said they would send a bellman. He was nice and arrived 10 mins later immediately noticed and explained he would put in a work order 1st thing in the morning. We asked if they had a different room as I was feeling sea sick and we are on land. He was polite and explained they had nothing else. This place was packed for breakfast. Side note the gym is also right above you. It's a thin wall so you will hear people running. We got a s'more room - no s'mores we did get a small pie that was nice but kinda disappointing as we had made the selection before we arrived. They have a TV playing talking about all the great things that they have to offer. The Majority of which are not available. The staff seemed discussed that we had been asking questions about things that seemed to be common sense. For crying out loud you have a TV on the second floor talking about staying warm to watch the auroras but the view is inhibited by snow. WTF you know it snows here right? That's probably why the two large heaters on the wall had been installed to pump out large amounts of heat to move the snow off the windows! - if you didn't think of that you owe me money for my idea. The only staff members that did outstanding was the Ice Cream girl Amazing and nice to get an ice cream. The maintenance guy that set up the fire pit the last day. Then the bellman who came into our room to feel it vibrating. He was open and honest and noticed it right away. He didn't act like the front desk who looked at me like I was crazy. I don't want to hate on this place as it could have been a bad couple of days, but it just didn't hit the mark. My wife who booked emailed about the room and it's been 48 hours still no response. Willing to try again but I recommend doing a walk thru prior to your stay if you can. or check a more updated review because currently they are 2*s for me. read more

Pike's Waterfront Lodge - skyview - Hotels Near Me - Fairbanks, Alaska

See all

Pros: - Fun eclectic decorations with a lot of Tiffany lamps, wood, taxidermy, and oddities - there's a lot of character to enjoy - Beautiful views of Chena River - Close to a restaurant - Free shuttle to train depot - Cheap ice cream Cons: - Only provided small square pillows - odd - AC unit is nice but located behind the curtain. Must choose between blocking out the midnight sun or cool air. read more

Pike's Waterfront Lodge - Main lobby - Hotels Near Me - Fairbanks, Alaska

I traveled to Fairbanks to see if I could view the aurora and booked into Borealis Basecamp just north of the city. It was convenient to stay one night on each end of that span in Fairbanks. Pike's is a great place, located near the downtown and airport close. They provide shuttle service to and from the airport, which is quick. The hotel is clean, comfortable, with great service. Breakfast is included and the food was very good. Pike's also features a pub adjacent to the hotel which is quite nice. I stayed for a total of two nights, coming in and then out of Fairbanks. As a whole the hotel has a nice comfortable vibe and the rooms are pretty spacious and very clean. Good Internet connectivity as well. A great experience and I'd recommend it. It's also right on the Chena River so during the summer probably even more fun. read more

Thank you to the entire staff! We have been coming to Pikes since we moved here 3 years ago. Our most favorite place in Fairbanks! This trip was due to an emergency hospital visit. Every single person was kind & helpful through this most difficult, chaotic time. Rigby the French bulldog and I stayed from September 22-26. Each day unpredictable..the reservation/front counter clerks so accommodating & kind. The housekeeping staff outstanding! The lovely people in the kitchen always with a smile & kind word. I spoke to Elizabeth Griswold the general manager as Jim, Rigby and I were leaving to thank her, she was like talking to a good friend, her compassion & understanding felt like a hug from above. Another reason why we love the vibe at Pikes from its Alaskan lodge atmosphere to the lovely Pikes family/team.. it just feels like home. With gratitude Deb Denman & Jim Verchio 5 read more

This is a beautiful lodge that immersed you in a simpler time in Alaska. The decor, the art and the staff help you remember a simpler time. Plenty of merriment, food and adventures to be had here. It was an amazing adventure with the sightseeing and tour companies. read more

See all

I stayed here in late September 2023. My main purpose for visiting Fairbanks was to see the northern lights. I had an "aurora view" room on the 2nd floor. The room itself was awesome. Clean and comfy bed. Bathroom was clean. The name of the room is deceiving. Yes, it faces north, but there's so much light pollution outside the window, you'd never be able to see the aurora. So, I drove to a darker area to see the aurora and then used the room as a base camp to rest and edit photos. The parking situation is terrible. By the time I'd come back to the hotel after shooting the lights until the wee hours of the morning, I'd have to circle the parking lot several times to find a place to park. Other than parking....I give Pike's an A-. The gift shop off the lobby of Pike's was where I purchased all my Fairbanks souvenirs. I'll be back! Thanks! read more

Location is nice. Worst staff I encountered on my whole trip to Alaska unfortunately, and dirty room, cookie crumbs all over the counter. Wish it was a better experience. read more

While were touring around Fairbanks, we stayed at this Lodge for 7 nights, tonight is our last night. We are ready to go. When we got here, the lobby looks really cool. They have Ice Cream socials every night. We never went. The room to us, was not that clean on arrival. Hair on the nightstands, bathroom floor, on the sheets and blankets, that is sooooo gross to me. When I booked the reservation, it was a reservation service, I specifically asked her for a waterfront view, I asked her at least 3 times and she confirmed it. I then asked her for the top floor, NOPE on both. The lady at the front desk said, well you have a balcony. Ha, that's a joke. It's about a 13" balcony and you cannot even sit with a chair out there. We have an ugly view of the parking lot. They do really good free breakfast, but it was the same thing everyday, wish they would have done bacon for a few days. Just sausage and hash out of can. We did not go everyday. I would definitely not come back here. read more

See all

Not the friendliest front desk. But resort wise top notch. Complimentary Breakfast is delicious and kept up. The breakfast staff are wonderful and we're always in a good mood. The resort is kept up and very clean. Housekeeping is hit and miss. One room in are party was never cleaned the 7 days we were there. The main restaurant nice staff. Was impressed got hit with a rush during shift change and manager jumped in and started waiting on tables and went to each table to apologize. All in all Will we come back definitely read more

This lodge knows how to treat its guests. The complimentary breakfasts is one of the best I've had. They offered boiled eggs, oatmeal, cereal, bagels, toast, sausage/egg/cheese biscuits, coffee, hot tea, and a do-it-yourself waffle bar. When we checked in, they handed us two tokens for free ice cream the following night. We cashed them in the next night for our selection from six different ice creams. They gave us a very generous scoop. The gorgeous Chena river flows right behind the lodge and you can walk its banks. There is an outdoor, aurora room with plenty of glass windows for photos. We enjoyed the Cinema/Game room outside the main lodge with pool tables and an Aurora movie playing on a loop. On the second floor is a room with a sauna and steam room inside which is free to all guests. Also one the second floor is a library of fitness and self help books that you can read while at the lodge. Just be sure to return them. This lodge even offered a complimentary shuttle to our truck rental place, Arctic Outfitters. I would highly recommend this lodge. Everyone of the staff members seemed genuinely happy and they were super nice answering our questions. The mattresses were super soft and comfortable to sleep on as well. read more

See all

First time for me staying here. I think it's me with bad luck, then upselling everything which turned out badly, or they are struggling with staff or management or something. We were disappointed in our experience. The room noise and state was horrible! The outside is lodge cabin look, I'm sure it looks lovely in the summer. We were here march 2023, lots of snow still. The inside is decorated nicely with lots of wood logs, old times decor everywhere, nice warm fireplaces to sit in front of, lots of seating, books, nicknacks, etc. No cookies were to be seen or heard of. Fee ice cream from 6-9. Free breakfast from 6-10. It was a made house when we stayed, they had all the food(waffle station, drinks, eggs, canned corn beef hash, and potatoes) in the hall area which was weird instead of just having it in the big banquet room where you site, there were tables set out for the food to be on. I payed $164 a night and we stayed two nights. We were on the 2nd floor overlooking the parking lot. We were in room 202, ask NOT to be in this room!! I'm surprised people hadn't said anything, or people do complain like us but they do t do anything? We are right next to the broiler room and every 5 minutes the whole room shakes like it's an earthquake or you are on a boat the whole thing just Rumbles. We were sitting on the bed and decided to go complain about it. A guy came up and walked in our room, felt it for himself and went to go see what could be done. He came back up and said "absolutely nothing could be done at the moment" but will put in a work order and make it priority for the next day. Next day still happening. You can't have the water bottle on the nightstand it's so noisy and sometimes it's so hard stuff was squeaking by the window. I think there's just nothing they can do? But I would not stay here again. I feel like this building is old. We come up from the elevator once and you could hear what sounded like someone vibrating the wall by running on a treadmill. As I'm typing this there is a noise like maybe a washing or drying machine? Above or next door? Or it's the treadmill again. DO NOT STAY IN ROOM 202! I'm hoping other rooms dont have the same problem. The 5 minutes in between the rumble is so peaceful that's what I hope our stay would have been the whole time. What it should be. Also, the tv is on Seattle/west coast time where the prime time is 8-10 not 7-9 like normal tv in Alaska(anchorage) I thought that was so weird why are the tv times shifted? The room was clean, bathroom could have been more clean, toilet, shower, sink. The shower head was strange and didn't drain well, it pooled up as you take a shower. With the room we were supposed to get a bag of marshmallows, you have to pay $15 for the whole kit with gram crackers and chocolate. When we checked in they were "out" of marshmallows, so she gave me a pie, but I had to say something so watch out if you want what you actually signed up for. False advertising seems like. Why wouldn't they have enough marshmallow packs for rooms that said marshmallows? Why do some rooms get a pie? And where did the free cookies go? Free coffee in the lobby, didn't try it. Bar is not open late. The aurora room? Can't see out of the glass ceiling if there's snow on it, which there was. There's heaters in there but they weren't on, and when we asked about it the lady said "it doesn't work like that." Ok so despite all their advertisements and commercial playing in the hallway, you do have to be cold to see the northern lights here. Which we didnt get to see. You can go in the banquet room at night where you would be able to see them if they are our. Also the fire pits were not on from 6-10 like advertised one night but yes the second night. The library room was locked the first night but opened at 6 the second night. Had some books, a little theater with soft theater seats, and a pool table. This place is old and has nastalga. Staff is nice but hit or miss on that. Activities decent if someone is there to take care of everything. Just give me a quiet room next time. Honestly kind of bummed out just because of the shaking. read more

See all

Delightful experience. They have sledding, fire pits, smores, ice cream, and there's a reindeer pen next door. The hotel is decorated with fun facts about Alaska. Staff was friendly and helpful. read more

My notes for this place say "Why not more love?" and "didn't even use ice cream token" This place is cozy, nice, and CHEAP. It's rare to get a hotel this good for this low of a price in Alaska! The staff were really nice and...you get a freakin' ice cream token! If you're driving back from the far reaches of Alaska and can't do Anchorage in a single-push, this is your spot to get some rest...and maybe eat some ice cream. read more

See all

The kitchen manager guy overseeing the buffet line brought out dessert for our group of 150 people with store bought cookies pulling the plastic lids off of them and they were hard as rocks! To boot, he was rude , making our party goers upset he was not good at hospitality... or delicious dessert. I do not reccomend. read more

Lovely stay at this hotel. Complimentary breakfast from 6-10 AM. Super friendly and accommodating staff. Also has a neat on-call shuttle service, just communicate with the front desk for a ride. Will definitely book here if I'm ever in Fairbanks again! read more

See all

This hotel had a cozy feel to it. I liked the kettle in the room to make tea. The rooms were clean and well equipped. A hearty breakfast was included and particularly enjoyed the corned beef hash. Fires were scattered around the property and s'more packs were available. Ice cream for $1 per scoop from 6-9pm. There was a movie theater showing Alaska movies. My one complaint was a barking dog in the room next door but reception took care of it. read more

Pike's Waterfront Lodge - Ice sculptures in the grounds of hotel. - Hotels Near Me - Fairbanks, Alaska

Everything was very clean Everything worked and the bed was comfortable The shower was good. The only thing keeping it from being a 5 star was that they put us in an outlying building with an outdoor walk with our luggage. We stayed in January and the hotel did not appear to be very full. Would definitely stay again however. read more

We've stayed here a total of three times in the 12 years we've lived here and FROZE in our room every time. Don't stay here unless you like a hard bed and a cold room. Worst hotel bed we've slept on in years. Propped a pillow over the air conditioner unit to block the flow of cold air. NEVER AGIN!!! read more

The facility itself is very neat. You have lots to explore around the lodge with special key access rooms, the river with critters, and many educational plaques with photos. As for the room it was seemingly nice until we noticed crumbs all over the desk. After that there was a bit of unease regarding the cleanliness which was confirmed with the layer of dust across the TV (the TV remote was busted and unusable). Our server in the restaurant was very nice, I wish I got his name. He was a a dark hair younger guy with black earrings in. He was the saving grace to our experience because he made light of the horrific encounter we had with the male morning shift bartender. Talk about 'Friendliest Hotel in Fairbanks'. He was god awful. The drink we ordered was unpleasant and after two trial sips it was decided to be too difficult to try to consume. The waiter was busy so we decided a quick trip to the bar to see if we could trouble him with a replacement beer, as not to have him make another drink. Boy oh boy did his emotional temperament come out. Not only did he IMMEDIATELY become defensive, but he got angry and unprofessional. I've never seen such a grown, 10 foot tall, disgruntled man. After telling him "it's okay to say no" as he just went on a verbal rampage, he huffed and puffed and gave me a beer. GREAT guy, glad that's the face of your bar. Although it was an unpleasant experience , it gave us something to laugh about as he was quite embarrassing to witness. read more

Great staff, very nice facilities. Overall great time at Pike's. Only issue was the conservatory's was too bright o see the northern lights. But the breakfast is quite good and a great place to relax. read more

This review is in two parts: Shuttle Service and Lodging and Staff: Shuttle Service I waited 2 hours for a shuttle from the train station. Later I had to return my rental car at the airport, and I waited for the shuttle again. And the pickup location was quite unusual. Lodging and Staff The rooms are fine, but I'm not sleeping much. The complementary breakfast is good, and I like their steam room with essential oils. I'm tough as nails, but I like steam rooms, pedicures, and massages. Don't judge me! The staff is quite nice, and they offer Aurora wake-up calls! If the lights are bright, they will call you. That's nice! - I'm a minimalist when it comes to me, but apparently I have some expectations about things, fair expectations. My awful experience with the shuttle service probably colored my review, and with the right leadership, this place has the potential to be much better. read more

See all

Stay somewhere else with an airport shuttle! They told me it would be 20-30 minutes for the 1.5 mile ride. After 35 minutes and seeing at least 3 other airport shuttles arrive I called back. No it would be 15-20 more minutes because their 2 shuttles we're busy at the train station. Then they put me on permanent hold because they were busy checking others in. I got the last taxi at the Fairbanks airport. The driver said he'd just delivered some other people to Pikes who got tired of waiting. Not sure there will be a shuttle back to the airport either. Avoid! read more

The walls are UNBELIEVABLY thin! I could hear every distinct word coming from next door. I went to bed early and turned the fan on in the bathroom for noise to drown out the talking! read more

Came here for my hubby's birthday. Initially rented the cabins but they were being renovated. The resort called and switched our cabin to a king suite. Would definitely recommend this place. It's clean and close to airport, coffee, Safeway grocery, and convenient to walk to Pikes Landing restaurant. The resort had ice cream socials every night. Hot breakfast in the am. Complimentary coffee in their nice lobby. And bar opens at 5! Resort also had a decent gift shop. This place pretty much had all you need. And a gym! The decor throughout was very unique. This place is warm and lots to look at. Staff were very helpful. Everyone in Fairbanks is just... NICE! read more

See all