My wife and I parked in the North End Garage at 600 Commerical while visiting Boston this past weekend. The garage was overpriced and the staff rude. Though the location was convenient, I wish we'd had more time to find somewhere else to park. read more

ZERO STARS!!!! I booked through Spot Hero. When I pulled in and scanned the code the gate wouldn't open. An attendant came over and printed a ticket. He yelled at us to go all the way down. The only spots available were impossible to get into because of the pylons. He directed us to a back area of the garage. Leaving, 4 hours earlier than paid for, the QR code scanned but indicated I owed $31. The rudest man I have ever encountered told me my ticket said 11:16 but my reservation said 11:30. He told me I booked my spot after I pulled in to the garage and after I got a ticket. He would not listen to me when I explained what happened. This man, told me I was lying. He called me a liar several times! As he went to open the gate he was shaking his head saying you're lying man, I know your lying. By the way, it is very obvious I am a woman. This man was insulting, condescending, and humiliated me. Horrible service. Horrible! ZERO STARS!!! read more

They overcharged more than double their published rate. The charge should have been under $23 for an hour. They charged $52

what kind of scam are they running here?? I've parked in this place a dozen times in years past for Garden events, I went there Saturday night 10/14 and I got turned away at the entrance WTF. the attendant asked if I was parking for the event, of course I'm parking for an event, it's 6 F-ing pm on a Saturday night why else do I park in your sh**y garage. Again I've used it in the past not the cheapest garage but good for Garden events but no more. Who the F put these clowns in charge, he sent me down the street to another "garage" which I never found thanks for the USELESS info ASS-clown. I ended up at Battery Wharf $20 less and the attendants were nice, helpful and PROFESSIONAL. By the way I walked past your crappy garage and it was still half empty, tell the clown possie quit hosing people and PARK THE F-ING CARS THAT SHOW UP. By the way I grew up in Dorchester have been going to the Gahden since I was a teenager I'm 60 now so I know all the ins and outs of parking for events in Boston quit trying to pork the locals dickhead read more

This private parking company has now tried to rob me twice--I say rob in all sincerity. The first time, I paid the meter through the app and got a ticket, which then had no functioning appeal website and the phone line sent me to an advertising service for life alert. The most recent time, their meter was not accepting cards, and the app gave me an error message each time I tried, so I led the car for no more than three minutes, but found a meter man giving a ticket upon my return. I explained my issue with paying and he told me to appeal. Thankfully this time their website worked. (He acknowledged they have no phone line for recourse that way). However, after appealing with screenshots of the app error message and the photo of the out of service meter, the appeal was denied. I went back to the link to find what next steps to take, but a note told me I couldn't appeal again and my option was to pay now or pay later with added fees. I'll never park on Pilgrim-managed streets again, they don't deserve to be operational. read more

Good experience here, came by on a quiet Tuesday.. no issues at all, paid about $20 something for 3hrs. Always park here when I visit Boston :) read more

Non existent customer service. I called them and emailed them so many times and they will not get back to me about my parking pass. I'm honestly not sure they are a real company. read more

Beware that if you park here during TD Garden events, and your car is not in the very front area... you'll sit forever as people come back to their cars and pull out. Very disorganized... they don't have anyone directing the traffic flow, so it's chaotic. If you need to use this place, it's otherwise nice and clean, make sure you have them leave it in the front area, ready to exit... probably have to give them a reasonable tip for that? read more

No parking attendant, was a bit more than the sign said it would be for a Sunday. But it was close, and clean and secure.

This place is very difficult to do business with. There is a complete lack of communication, and I was charged an extra $300 because I didn't read all of the fine print on the contract, which indicated a 30-day cancellation window. I was also misinformed by the parking attendants (who I assumed were reasonably well informed) that I could park there over a weekend and not be billed, as there was not going to be a manager in until Monday to cancel. When I called to speak with the manager (maybe named Jamie?), before I could share my side of the story he snapped at me by saying "want to do something really funny? Go get the contract and read the entire thing. You'll see in the fine print that there is a 30-day cancellation window. We are not going to see eye to eye on this, I already know" I would highly advise finding somewhere else to park, as they were very difficult to do business with and were not at all reasonable - costing me an extra $430 in total. read more

I have been using Pilgrim Parking, in the North End, since September 1st 2013. Pilgrim Parking is (or rather used to be) the best bargain parking lot in the North End. When I started parking here it was $285/month for parking with a $10 activation "fee" for your keycard (this fee was never discussed with me when signing up initially). They have recently raised the monthly price to $300 without notifying me or posting due notice at the garage. My first negative experience occurred within days of arriving. I have a spot on the roof of the garage (which, ironically enough has a beautiful view of downtown Boston) and it is very well posted that Pilgrim is in no way responsible for any damage or loss done to your vehicle. "Understandable", I thought to myself; until the main gate broke and was stuck open for the longer end of 7 days. This meant that virtually anyone could enter/exit as they pleased. Again, I understand their policy of not being responsible for any damages or loss; however, it is ridiculous that I would be forced to park on the roof within easy reach while they fixed the door. Especially considering there are multiple lower levels that don't seemed to be filled where they could re-route vehicle owners (like myself) who would rather not have their car left out in the open. I discussed this option with Jamie, their manager, to which I was basically laughed at! My second negative experience occurred once the Celtics/Bruins season began and the TD Garden began hosting events again. During games Pilgrim began leaving the gate open at night so that people could pay for hourly parking in what is supposed to be a reserved area! I ended up having to actually up to an hour for a spot to open up. My third negative experience occurred when, due to parking for TD Garden events, they left the exit door wide open. Why is this a problem? Well, they have a "smart" system in place which keeps track of your vehicle entering/exiting the building. You can't "exit" the garage via your keycard unless you have already "entered" (and vice-verce). Due to this, once the gate was closed, I had no way of re-entering the facility. I was told by the staff (who, thankfully, responded this time) that they could not remotely open the gate and that I would have to go the office to "re-program" my key card. I couldn't believe it! And now, my most recent negative experience. I discovered a bizarre charge on my card from "Robie Properties" for $300. They have always charged from "North End Garage" and I was somewhat promised by their manager Jamie that I was guaranteed the $285/month price for my year of staying there. I can entirely understand the need to raise prices...but I was never notified and nothing was ever posted at the garage about the price change! Not only that, but when I called and asked for a $15 refund because I wasn't notified Jamie not only vehemently refused but basically laughed in my face! Thankfully I have gotten in touch with their manager, Eric, and I am hoping to have the issue resolved. For those of you thinking of parking here; beware! read more

DO NOT PARK HERE... MY CAR GOT HIT AND PILGRIM DID NOTHING!! In this garage the parking attendants park your car and then individual owners are responsible for driving their cars out. The attendants park cars so close together and next to structural beams that it makes it hard for drivers to safely pull their car out. Just over two weeks ago my back bumper was badly hit in this garage with multiple 6" gauges of the paint gone. It was clearly a fresh hit and you could wipe the paint flakes off the back of the bumper . For over two weeks I called and was always told the Claims Manager was in a meeting or on the other line. We spoke once briefly for a few minutes during which she said she would call me later that day with more info - that never happened. Today I received in the mail a letter saying the claim is not cover by Pilgrim Parking's insurance. WTF!! The Claims Manager never looked at my pictures of the car and the garage did not fill out the claims report in front of me or my vehicle at the time of the accident. Long story short, Do Not Park in Pilgrim Parking garages.... They will screw you in the end! read more

Jamie, the garage manager, is awesome! He called me back within 24-hours, walked me through everything that needed to be done and asked me to stop by to fill out the paperwork. I met him Monday morning - and again - great experience. Answered all my questions, explained how everything would work, very straightforward. He told me he'd leave the contract and keycard with the staff and when I came by with my car that evening - everything was there, waiting for me. Thanks! I had tried contacting several other parking garages and no one returned my calls or emails. Jamie was great! read more

Attendant was very rude and unprofessional. Zero stars. Will do everything in my power to never park here again.

They rip you off! Do not go there. The customer service is extremely poor. We went by the charges posted on the board but once we came back from dinner the charges were doubled! They said there was an event and there is a special charge for it. We did not see the board for event and we did not attend any events. I called the local police and said they can't do anything and that it is a civic matter. read more