I would highly recommend Pilot Air for any of your service needs! John went to extra lengths to…read moremake sure we were taken care of. He had me, the customer in mind when quoting us a unit. I really appreciate that he didn't want to talk budget until time to talk quotes and pricing. This allowed him to build proper quotes without blowing the budget on purpose. He fixed my unit and plugged the thermostat back in that a previous company had unplugged intentionally trying to make a sale. He informed me that we now had emergency heat and it would be expensive to run but we needed it, knowing my house was 53 degrees. I cannot thank you enough for sending such a competent and caring person to our home.

Very prompt, courteous, professional response to my heat pump going out before vacation. Had a new…read moreunit installed within days. Thanks again!!!

Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

Update as of 5/2/2022…read more Our blower motor failed on us a little over a month ago so no warm air was being pushed through the vents. Dave immediately got in touch with the manufacturer and ordered the replacement part. He kept me updated every step of the way and he immediately came to my house to install the new part as soon as it had been received. We've got warm air again!

These guys are great. I rent a building for a business and…read morethe HVAC died. Even going through my landlord they were here same day AND had what was needed for the repair on their truck. Its nice and cool again. Great people too.

Absolutely unacceptable experience with Eastbend. Our warranty company initially sent them out to…read moreinspect out our ac unit, and they claimed there were multiple leaks and beyond repair. With guest coming to stay at our home we reached out to a friend who charge the unit and got back running with no issues. The warranty company requested better documentation and photos to support Eastbend diagnose. Eastbend came back out and suddenly, their entire story changed- they then claimed the unit was "fine" and did not need any repairs. So which is it? Beyond repairs or perfectly fine? this level of inconstancy is very unprofessional and raises serious concerns about the accuracy and honesty of their assessments. Based on my experience, we would strongly advise other to avoid using Eastbend. We have zero confidence in their evaluation and would not use them again under any circumstances.

We just had to get a whole new heat pump in the middle of a snowstorm. Thank you to Eanes Heating…read moreand Air for coming out even with several inches of snow in our yard and getting it done. They were great from start to finish. I would highly recommend them to everyone.

0 Stars!!!!…read more Dishonest Pricing & No Service for $89 "Diagnostic" Date of Experience: October 12, 2025 Service Requested: Electrical Diagnostic I am writing this negative review due to misleading pricing and a complete lack of service from Eanes Heating Cooling Plumbing and Electrical. I called on 10/8/25, requesting an electrical diagnostic on my washer/dryer outlet to verify the voltage for the LG manufacturer. I was quoted the price of $89 for the diagnostic--a price confirmed twice. The technician, "Chris," arrived on 10/12/25 (after a reschedule). Without touching or testing anything, he immediately demanded an additional $200 fee, claiming the initial $89 only covered his trip and not the actual diagnostic--a clear bait-and-switch. I requested he at least document the outlet's wattage on the receipt so I could relay the information to LG, but he failed to do so. I called customer support and was transferred to "Kayla" in dispatch, who confirmed the potential for a $200 detailed diagnostic fee but could not logically explain how it was determined without the technician inspecting the unit. When I questioned this, she became unhelpful, displayed an attitude, and simply stated she could call the technician and cancel the job. He was already on site. I paid $89 for absolutely no electrical service or useful information. This company is dishonest about its upfront pricing. Do not use Eanes.

On Sunday, Mother's Day, May 11, my brand new HVAC unit shut down ; the AC was on. Elliot Claus,…read moretech, was dispatched. It appeared the pump on the unit was defective. Elliot, after some extensive diagnosis, determined the problem was a blockage in the discharge hose, which had been used on the previous unit. Easy fix, much to my relief. And, much more relief to know that the new unit was sound! Elliot was very courteous and thorough. It was late in the day and very warm outside; these factors make such service remarkable.

We have used Gwyn for years with no complaints. Our house is over 90 years old so it made sense to…read moreset up a service contract with them and we have been very pleased. They are always professional and pleasant to work with and the technicians are knowledgeable, helpful, and personable. Highly recommend.

technician arrived on time and did a thorough inspection of our HVAC system. he determined the…read moreproblem and had to order the part, would take a week. 8 days later to check on the schedule. the part had arrived but it was the incorrect part. couldn't give any more details on when it would be in. a week later I called and was told the part came in but they were booked up for another week. we paid $1300.00 up front for the part and had to wait 2 weeks to get it installed.

I've had an appointment for a week to be seen and today at 4:40 PM they finally called to tell me…read morethey would need to reschedule for the first week of June. Lousy customer service and communication. I had originally given Jay's a 5 star review after they installed a new HVAC for me, but their inability to communicate effectively and follow through has me giving them the lowest ranking available. Too bad I cannot give them zero stars. I would never recommend them again.

My ac has not been working and I have a young child with asthma and other health problems so with…read morethe temperatures being in the high 90s, this was not only uncomfortable in my home...it also posed great danger to my 2 year old child. I trusted this company to help me with honesty and integrity to make my home comfortable and safe for my family as they assured me they would do. After assessment of my system I was told it would cost 4000 dollars to repair. I am a single father with limited funds so I got a second opinion and was told that this company was not honest about the gravity of my system failure and the price was not an accurate and fair price for the actual problem. I was able to have this repaired by a HVAC contractor who wishes to not be named for less than 500 dollars.

Never trust these people.. They are either incompetent or after your cash. I bought a house in the…read morewinter, HCAV went out as the summer came on. These folks came out because they are the only people that my home warranty would use. Told me I was going to have to replace the ENTIRE UNIT (roughly six thousand dollars). Got a second opinion, turns out someone had simply put the wrong type of freon in the unit. Got it fixed for ~$400 including labor. Long story short, DONT USE THESE PEOPLE, THEY WILL SCREW YOU.

Brawley Mechanical replaced a 20-yr old heating and air conditioning system in our home in…read moreAdvance/Bermuda Run. We first got estimates from 3 companies and for different brands. Brawley's estimate was by far the easiest to understand and their prices were very competitive. They were honest in their recommendations and didn't try to upsell us. Once we made a decision they acted very quickly. They got here when they said they would. They were professional, respectful, and did an outstanding job! We are completely satisfied and highly recommend them!

Sam recently installed new HVAC systems in our home. We had all AC and heat pump/furnace units…read morereplaced. After doing much research and getting quotes from 5 other businesses Sam was the most reasonable and fair for our needs. Other companies offered all the "bells and whistles"10 yr warranties but honestly if you are installing new efficient units you should not need to pay for warranty on units that in all probability won't breakdown within 10 years. Sam was prompt at answering our questions and worked with us to get us the right systems for our home. He installed everything in 2 days and was very neat and respectful of our home and property. The county inspector even commented on what a clean and neat install he did. The big name companies are not always the best to go with as far as bang for your buck. We highly recommend Sam Brawley for your HVAC needs. We live in Clemmons NC.