I would highly recommend Pilot Air for any of your service needs! John went to extra lengths to make sure we were taken care of. He had me, the customer in mind when quoting us a unit. I really appreciate that he didn't want to talk budget until time to talk quotes and pricing. This allowed him to build proper quotes without blowing the budget on purpose. He fixed my unit and plugged the thermostat back in that a previous company had unplugged intentionally trying to make a sale. He informed me that we now had emergency heat and it would be expensive to run but we needed it, knowing my house was 53 degrees. I cannot thank you enough for sending such a competent and caring person to our home. read more

Very prompt, courteous, professional response to my heat pump going out before vacation. Had a new unit installed within days. Thanks again!!! read more

Great folks ! They have done work at my home and business and are very dependable and reasonably priced. I highly recommend them.

Worst experience of my life hiring them! They have no clue what they are doing, owner Kevin would NOT come out and see for himself the problem we were having, they are liars, just an all around terrible, awful company!! Kevin always has excuses...read the Google reviews!! Tricked us into changing out duct work when it did not need it, hence more money for them. Do not use them! They will pay for what they did to us in the final judgment and honestly, I don't know how they sleep at night. I spit the words Pilot Air out of my mouth! And good riddance to them. Negative 100 stars! read more

If I could give negative I would! Absolutely horrible! To prevent problems I regrettable hired pilot air & consistently paid for 2x a year maintenance contract. Each visit I reported the air was blowing cold not hot & our heat Bill was astronomical. They kept making it seem like I was crazy, because the thermostat showed the temp, but my house was freezing. Finally after a couple years there were problems, needed a new compressor, which cost a lot. Still ignored cool air issue. Within 11 months needed another compressor. This is in addition to maintenance appointments. Once I didn't change air filter bc I'd been hospitalized, guy tried to blame that! This dec. I had them come to check in case issue with new Freon rules. Was told coil never cleaned, ever, the dryer filter was original, never changed with both new compressors. Their tech said it was due to their errors, many people fired for bad work. 2nd opinion confirmed all problems due to pilot air. Both said cool air due to valve needed to be replaced, problems with coil & need new compressor & dryer filter. The owner Kevin cane to see, said they'd help with costs. Called pilot they were only going to replace valve & ignore the rest. Then finally agreed to do test of repairs. When asked about help with cost told, Kevin changed his mind, only give discount if we get new system. He'd take the entire $1100 off if new system, otherwise no. They caused the problem, then wanted to make few thousand off it! Horrific. Only used them bc we felt they were only ones near by. Found great HVAC Bill Salter, he diagnosed it immediately, not 2 visits to figure it out, didn't cause it & quickly repaired it for same price Pilot was going to charge! Do not use Pilot, they destroy your system to make you spend more! Kevin is a crook & ripping people's off with poor business practice, cost us thousands & years of problems. Bill Salter 1-336-276-9967 comes to Surry, Pilot, pinnacle, friendly, honest & competent! He was shocked by numerous problems directly caused by pilot. Trance wouldn't even warranty the 3rd compressor because of Pilot's incompetence! Avoid at all costs! Bill has a better & less expensive maintenance plan & if any other problems pop up, you'll get 10% off as maintenance plan member. Avoid Pilot, highly suggest you call Bill Salter 336-276-9967 read more

I've been a customer of Pilot Air for 8+ years and a service agreement customer for many of those. I have a relatively old oil furnace and AC heat pump. They've been at my house very late at night and on weekend several times getting my furnace or AC up an running. As a service agreement member, they come out 2x a year and crawl in my nasty crawlspace to service my equipment (check it over, clean and change filters). I've never felt like they were fixing anything that didn't need to be fixed and feel comfortable in their service. The technicians are always polite, courteous and take the time to explain what's going on. The customer service agents are always helpful and polite. I would highly recommend Pilot Air to anyone in the area to service your heating and air conditioning equipment. read more

The owner of this company is vindictive,rude and does not promptly return calls. I installed a trane unit from his 9 years ago and basically it ran for fine. A FEW months ago I had as issue and Pilot air charged me a service call to look my unit over. The price to fix was 500 dollars, they never even looked at the unit in the attic. I called when house continued to not cool properly, and only when my daughter called did the owner answer. When she said she would call BBB he finally called. He has since called my daughters place of employment to try and punish her when this was a private matter. She is my POA and he is a petty person to blame her for trying to take care of her 72 year old mother. Do not use him--he told my daughter right off that he is perceived as being rude. You can be sure he will put it in but wil bully you if you question him. To complain about another persons job performance is lowwww read more