After a long day of trucking and 2 minutes of drive time left I stopped at pilot because I had 2 shower credits... I expected it to be like every other bangy rushed cleaned truck shop shower but NOPE! It was so clean and the towels were brand new!!! The walls and the shower was spotless. I was so taken aback the sink , the toilet EVERYTHING was clean! I was in shower 6. I just had to leave a review THANK YOU to the person/people who cleaned so perfectly! read more

75% of pumps broken. Most employees are grump, customer service is absent. Just go elsewhere. ​

Our experience here was about what you expect at a Pilot Travel Center. You know that if it wasn't that memorable, it met the expectations. People remember the bad, and they remember the highlights of an experience. The things that made them "feel" something. Here's a few Points: 1. The Cashier was super friendly, and she tried to be witty and add some humor into each customers experience 10/10 for the positive attitude 2. The bathrooms weren't the cleanest of our stops, but also weren't the worst. They were overall functional and fully stocked We grabbed some breakfast burritos after using the restroom and fueling up and continued on our journey. read more

Easy and fast place to gas up, especially since it's right near the hotel. I didn't get any long lines and the pumps all seem to work fine. This rental gas hog Suburban uses a lot of gas! The gas quality might not be like Chevron, but hey, it's a rental, so it's all good. Inside the store they have all kinds of road food like Funyons and Doritos and sodas of all flavors. The coffee seems generic, well, let's just say it's not Starbucks or Peets, but it's a little better than the free coffee at the hotel. read more

Nice hot, clean showers here. At least number six is. Store is clean and Neat. Do recommend.

Does it pencil to go to Fernley for gas and avoid the Washoe County gas tax? (highest in the state) Sort of. My car gets just good enough gas mileage and has just a big enough tank to make it slightly cheaper. Don't forget the "scenic" drive is included. However, when I add Pilot's $2.00 for a coffee refill (no it is not Starbucks or Whole Foods, just priced like it) then it is not even worth it. So much for keeping the weary travelers eyes wide open with caffeine. Here the sticker shock would do the trick. By the way Sierra Sid's is free for a coffee refill and Jackson's is just $.99. read more

Pilot Travel Center - Only $2.99 per. - Coffee & Tea Near Me - Fernley, Nevada

Convenient travel center, with clean bathrooms, plenty of space to park your vehicle, Wendy's and a casino on site, plenty of snacks, the corn dogs are yummy, the coffee station has all you need and a sink with soap to wash your hands and to rinse your reusable cup, thank you pilot management for that detail. Gas is cheaper here than in Reno and is easy in and out into the freeway, same price for cards or cash. Sign up for the rewards cards to get a bit of a discount. read more

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This unique truckers stop gas station has it all. There are restrooms and showers. This gas station has a convenience store with a Wendy's and a Dairy Queen restaurant inside. The convenience store has icee like drinks. They also have a expresso machine with a multitude of choices like English Toffee Cappuccino,Mexican Hot Chocolate, or a Vanilla Latte. Or create your own with one of the variety of creamers, sweeteners, toppings and syrups. Did you know that Pilot Flying J also carries PJ fresh marketplace with fresh ingredients and to go food options? They have pizzas, soups, breakfast items and platters, salads, fresh fruits, grill items and and homestyle meal items such as meatloaf. I haven't tried any of these items but they did look good both in the store and on their website. Did you know that Pilot Flying J has a rewards program? Neither did I. All drivers with a professional or preferred loyalty account are eligible to receive a 3¢ gas or auto diesel discount when using the myPilot app. Simply download the app, create an account or log in, and start saving. read more

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As a semi truck driver a parking spot for a truck driver are very limited. However this truck stop is clean nice and with many parking spots for you big semi truck. When I drive the whole day the most important part for me is to get my rest. So for that I need to pick a good spot with a good, clean very well taken cared showers and clean parking spots. This truck stop seems like a spot for me. The outside of the truck stop building gets very busy after 8 pm. And until around six or seven am. The inside of the truck stop has many veriaties of the truck clearance light, marker lights , power steering fluid, different kinds of oils. They also have very good and delicious coffee. It also has many many different snacks , chocolate bars, cookies to your coffee. Shower are always clean here. I have never had a problem with this showers or anything else inside that shower room. When you walk in it, it has a bench so you can put all your stuff like your bag and everything you you're taking out from that bad. It has hooks for you clothes inside. Also a toilet and a sink. And of course the inside of the shower they have liquid soap and you're good to go to take shower. I am highly recommend those trucks stops because people actually taking a good care of them. read more

Ever since their remodel, the place is looking much, much better. However, the employees inside the market portion have always been lukewarm at best (at least in my experience). So the customer service hasn't really been all that good. I only stop here 1-2 twice a week when I'm on my way home from Lovelock. I'll fill up my tank and grab a burger from Wendy's. Speaking of Wendy's, the service there is so quick it'll make your head spin. The girls at the drive through are always sweet and my food is always correct and on point. Wendy's is the saving grace of this place. Not sure why they can have good service but the market can't. Getting in and out can be quit a pain as well. During construction of the property, some moron decided that making one single entrance/exit for both vehicles and semi's would be a good idea. The result? Depending on the time of day, the bottleneck of cars and semis trying to get in and out can be a nightmare. Be warned. If you drive for a living and find yourself here, I think you'll appreciate the amenities. They have a large lot in the back just for semis, all the snacks/drinks you could want, clean bathrooms, hot showers, hot food, a mini casino, etc. Plus, the gas prices are typically on the lower end. For regular vehicles at least. read more

Pilot Travel Center When stopping at this location for either a quick drink or to top off on Fuel your always in for a surprisingly time. Whether it's good or bad but this visit was pleasant an because I stopped here for a quick drink. But when driving up the parking lot was crowded and the layout of the gas pumps an the parking for customers is kinda awkward but it's not too bad as long as you have people paying attention while driving. But when your finally able to park walking in the store is pretty well laid out. But when I walked in an grabbed a Soda, the fountain drinks is all digital it's pretty awesome! It's like messing with a roulette wheel on an app. Plus your also able to add special flavors to your beverage. (Cherry, Vanilla etc) My favorite is Dr.Pepper with a hint of Cherry an a double squirt of Vanilla it's so good. But one of the perks for the trucks to, is the App and their rewards card. You register with their rewards program you will be receiving ($.03 Off a Gallon) might not seem like a lot but it's a Saving as we head into the warmer weather and gas prices tend to start hiking. I had a pleasure visiting this location on a daily basis but is there bad and good, of course but until I find a bad, well keep it at 3 stars. Not 5 because not allot of things going on. But I recommended this stop read more

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Be cautious of overcharges on credit cards. It happened to two of us same day, one for $1 but the other for $70. After calling credit card company, having card canceled (pain the the rear) and then the store who told us we swiped the card twice (didn't and definitely not for $10 more than double the amount) the charge was corrected. Watch your statements!! read more

Last stop before Black Rock City each year. I have a fondness for this station. Reasonable gas prices, lots of last minute supplies, clean bathrooms, and plenty of snacks - and a Wendy's! Even a Casino if you're feeling lucky. Thanks, Pilot! read more

February 17, 2017 Friday - 5:30 PM for dinner 2 Adults Atmosphere - NA stars Food - 3 stars Service - 4 stars Background - Start of a long drive and grabbing some food. This Wendy's has an identity issue. It is on the side of the Pilot Travel Center but the receipt says Pilot not Wendy's. Yelp says it is Pilot too. Atmosphere - Went through the drive thru so not much to rate here. Food Drink - A small Coke, nothing to fancy here. Dinner - My standard Wendy's meal, a #6 a Spicy Chicken sandwich. The combo comes with fries or should I say the salt comes with French fries. I think I just got my sodium for the week. The sandwich was what I would expect. Service - What you would expect for a drive thru. Future - Maybe. read more

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The new girl Yanna was really helpful and nice I always still for coffee and the Italian sausage on the grill it's excellent. Also the Wendy's is a nice touch if your tired of truckstop food. Get the Pilot app for some really good deals. Restrooms are really clean read more

Pilot Travel Center - Coffee & Tea Near Me - Fernley, Nevada

Here he goes again with another gas station review... I know, but sometimes even a gas station can be a Five Star Fantastic experience! So here goes nothing... On a cold, blustery, rainy morning in the late fall, Jade, a big bad lifted 1999 GMC Sierra, departs Reno with Michael at the wheel. It's early...too early, around 3:30AM, but they don't care because they're destined for Mason Valley WMA, one of the best places to take out some ducks in weather like this! Coffee in hand, adrenaline is pumping, and 92.1 The Wolf is coming over the speakers as they head east! Somewhere around 4:00AM the weary travelers slowly pull off the West Fernley exit of I-80, wondering if they'll ever reach their destination. As they slowly reach the bottom of the ramp, they see it. It was like a sign from above, and thanks to that sign, they raced on ahead with a renewed sense of purpose! That sign was literally a sign, the Pilot Travel Center sign saying that regular gasoline was only $2.95! Gas hasn't been this inexpensive in forever, and no place is it cheaper than in Fernley! But the quest for the holy land was not over just yet. There was a huge moat (puddle) filling the entry to the Pilot. Jade and Michael stopped for a quick second to size up the options, and before they could agree Jade barreled through it parting the waters like the Red Sea! They'd made it...safe and sound. Jade got what she was after and Michael went inside to pick up a few snacks and use the exceptionally clean restrooms before taking off for the promised lands in Yerrington. This alone was a journey of biblical proportions...and is to be continued...at Mason Valley! read more

Beware the diesel pump is extremely slow. Only 2 diesel pumps. If you're in a rush, don't bother

It's a gas station. It is what is expected - most of the time. I have been stopping at this station for many many many years on treks back and forth between Yerington and Reno. The negatives are what really bump the rating down to just A-OK and keep me form being a total fan. Some of the negatives: - There have been times when pumps have been down or are not working correctly. - Many times the squeegees are very worn and just leave streaks on the windshield. - There have been times the water bucket was either empty or very dirty - The lot is often littered with trash and the store is old and dated. - The pump area is a little bit tight and when large vehicles are parked, it is difficult to maneuver. #1 negative for me - exiting the the station can be very hazardous. Turning left and then left again to get back onto I 80 is a bit like the old Frogger video game. I just know one of these days I will get squashed by one of the big semis that use the same access road. Positives: + Gas is much cheaper here than in Reno + If you do have to go inside, staff are friendly + Bathrooms are usually clean #1 Positive - The price posted on the sign is the price you actually pay. Really! You can use your debit card at the pump and get the price as posted on the sign. Recommended stopping spot for gas, bathroom, and other amenities on the trek from Reno to southern destinations. read more

Ok good i notice this Wendy's has a bad review already, my chilli has no onions and watery...i love Wendy's cause i already expect shitty service so as not to get angry i just hope i can help someone stay away or else read more

Pilot Travel Center - Coffee & Tea Near Me - Fernley, Nevada

Joe is a very hard worker I can see he has pride in his work. He has those shower sparking clean and no hair on the towels. Very respectful and you can see he's happy to be there. Thank God for Joe read more

As a WARNING, this Pilot (Flying J) placed a $151 hold on my card when I paid at the pump, plus the charge for the fuel. 5 days after buying gas here, my CC still has the hold... Now, the hold will (SHOULD) go away eventually, but if you only have $100 in your checking account, it'll get held up by this and you might not be able to get food, etc. Also, google $151 hold Pilot and you'll get a ton of hits. Class actions are being filed. read more

There was totally terrible I don't know who they got cooking it but I could not eat it all that money for nothing the service was good but the food was terrible would not recommend this to my dog read more

New store and really Poor cleanliness in the restrooms smells straight up like a freaking bar urinal. Management needs to step up their game on cleaning this place up. read more

Ahhh truck stops... how they've undoubtedly improved over the years, from a bunch of guys on their cb radios with tobacco dripping from their unkempt beards to what we have today - almost a one stop shop for anybody who happens to be coming by. If you want it, they have it - magazines, books, coffee, fast food, fishing tackle, beer, etc. And showers. Apparently that can be a major reason for many to stop by, as seemed to be the case as we dropped into this location for a pit stop one recent Friday morning.... There was a lengthy queue of such demand as we used the facilities, to the point that we had a hard time locating each other afterwards. That didn't bother me so much - after all, when you need a shower, why discriminate against a gas station? The problem lay with the other customers - it seemed like a scene from Mad Max: The Crazy Nevada edition. Or maybe these were West Virginia refugees, looking for mining jobs out West or something. In any case, we were eager to leave. I should add that the spot's employees seemed to be handling the situation well - telling people where to stand in line, knowing how to make change (sadly not a given), and generally managing to keep an even face as opposed to rolling their eyes. Perhaps it comes with the territory. read more

Well, it's just a truck stop and I needed gas. Lol!! I did go by the dairy queen and the Wendy's...mannnn, that line was SUPER LONG! Some people would just come in and leave out. BUT, I WILL give the Wendy's employees credit tho... She was taking the orders, BUT you HAD to wait for the food...!?! Duh... The nerve of some customers! I was a truck driver, so I know how is like to wait. read more

Not sure what is the problem is with Pilot or Flying J in Fernley, NV but since the merger talks both these stations have went to hell in a hand basket. Pumps never work right, ie: can't use your rewards card at the pump, the pumps at Flying J asks for your social security number and they are aware of it for at least the last 3 months, it is hit and miss as to whether have to go in and prepay, if you prepay they don't ask you for your rewards card, both places are just filthy all the time now. Today I took a chance on Pilot and low and behold I had to go in, not knowing how much I was going to need I just did $40. The guy behind the counter didn't ask me for my rewards number but the gal next to him asked every customer every time. Went to use the restrooms and they were nasty. $40 didn't fill my car and since I was already pissed off for wasting so much time I left without getting food. With all that being said I went to Love's on the other side of the bridge, was able to pay at the pump with a discount, went in and washed my hand in a clean facility, felt comfortable enough to get food in a clean facility and was treated respectful. I travel through the I-80 corridor daily for work and I would visit both your facilities but after 3 months of pump issues and not able to use rewards card I think I am done and will give my business to Love's read more

We stopped at this gas station to get food and use the bathroom. While my boyfriend was in the bathroom a employee followed him in and told him he need to clean that bathroom stall. My boyfriend found it weird that he could wait two minutes and really knocked on the door when all the other stalls were empty. Few minutes later we are at Wendy's that is inside of the gas station and the guy comes up behind us. The cashier greeted him and he just stood there eating watching us until we left. His name is Micky. That place was just so uncomfortable to be in. Thank god we are traveling and have no reason to go back there! read more

Great service at this Location BETH was exceptional & gave me awesome service from anything I needed inside the store. Her sweet smile with great customer service says everything at this location !! Store was nice & clean . read more

It's been cleaner since my last review. Prices are very high for the quality--at least regarding in their deli section. My corn dogs were cold and expensive and tea tasted dirty and it cost me 6.00 for something I didn't enjoy. It's basically a joke of a travel center and needs better management. The manager seems afraid of conflict when customers act horrible. I've seen staff do a good job as long as the manager isnt around. Ive seen staff being bad to each other. I've seen great Pilot's before and this one just doesn't compare. Lines are always long with one cashier always asking for help while the other workers are somewhere. They're clearly under staffed. The parking lot is a nightmare. But, I'll stick to my previous statement that this place is a notch above the 711 in town. Best gas station in town is still Quick Stop. read more

Well..... it is a gas station and it has gas..... an bathrooms. If you look closely you can even find food and drinks. Really what can you say about a gas station. They pretty much all have the same stuff it is just a matter of easy access which this one has. read more

Clean bathrooms, friendly staff, prompt service and WOW they have EVERYTHING!! lol

I just stopped at the Pilot gas station in Salisbury NC on Peeler road to get gas after dropping my son off from school. A newer Loves gas station moved in right beside this Pilot which I always thought, "Man that has got to be hurting Pilot's business" So i always go to Pilot instead & have been going to this Pilot regularly for over almost 20 years. This morning, I paid for $40 on pump 2. I have had a lot on my mind & just buried my uncle yesterday & made the mistake of getting in my truck and driving off before pumping my gas which i realized a half a mile down the down the road so I hurried back to the pump and a car was pulling off from it. i went inside to see what I needed to do or if the car had took my gas because there was $20 pumped on that pump and the cashier pointed me to the manager named Jason Thillit. I told him what had happened and he didn't say anything but just took $20 out of the register and handed it to me. I was not sure if he was giving me the $20 that had been pumped back and there was still $20 on the pump since I paid $40 or if he was giving me what was left of the $40 since he explained nothing to me. I handed him the $20 back and said, "will you put this back on there or add it to it?", then he replied in a rude and sassy voice, "I am not paying for your mistake". He was dressed all nice and I had pajama pants on with a bleached stained hoody that had a hole in it so I guess he could not resist voicing his discrimination. All he had to do was explain to me what the deal was. I did not expect anyone to pay for my mistake. I have never been talked to or discriminated against at any gas station before like this in man did to me this morning and will be going to Speedway on hwy 29 where they always treat me like a friend from now on. Pilot gas stations will never get my business again and I regret all the business i have already given them. I will be informing everyone I know and leaving all the feedback I can of how Pilot rudely Treats & Discriminates against loyal long time customers. read more

This is the worst gas ever it messed up my car for putting this fuel in it. Don't ever pump here. For being happy to see the gas so cheap gas now turned into more expensive for not pumping 20 cents more at another gas station. They will never have my business for sure. ( Audi A4 ) read more

Really clean restrooms for the kids! Thank goodness!!!! Road trips can be scary when your little one needs to potty and there are only the other kinds!!! read more

This place always seems dirty, the items are over-priced, the only good thing about it is the Wendy's.

What a fuel stop! What can I say, another star on the map. Hope this helps if you're running out.

I think it's nice employees in this pilot truck stop I had very nice morning when I was visiting this place every body was so nice and friendly in this pilot location this is how you get good day have nice day my friends all you. read more

Great place for RVers. They do allow over night RV stays. They are well stocked. A pretty good one stop shop.

Cheating customers by charging for 10 lb of ice, but bags are marked 7 lb. Two cashiers ignored me, even after I brought a bag inside. Both insisted the bag was really 10 lb. I had bought four bags, therefore cheated out of 12 lb ice. read more

have never found great service here. when my daughter went to apply to work at Wendy's and Pilot, she was treated with total disrespect. also if your not a trucker your treated as a second class citizen. if i have my choice i go to Love's across hwy 80 from them. their prices are high and any complaints are treated as lies and your usually asked to leave. i will always take my business elsewhere. read more