Initially thought they handled our property well but once we received items back, furniture was…read moredamaged, passport as well as drivers license missing, and other items not replaced. Calling to no avail. We would not recommend this business. We believe people are either relatives or people off the street but definitely not trained nor professional.

After a flood in our home, Steamy Concepts Remediation engaged Better Box Arizona to pack out and…read morestore our first floor furniture during repairs. Better Box was very prompt. Within 24 hours our furniture was out and stored in a safe location. The bad news is that Better Box was usuriously expensive. How expensive? $10,333.48 for moving and storing three rooms of furniture for two months. Yikes! Ok, a moving client can swallow a high cost in an emergency. In our case we had to get our furniture out of the house quickly. But for such a price we expected our furniture would be safely cared for by Better Box. But our possessions were NOT well cared for. When Better Box returned the furniture our home two months later there was substantial damage to our furnishings; Better Box claimed that a Stickley living room chair had a broken leg when they picked it up. It didn't; it was a new chair. Better box punched a hole in the back of a floor to ceiling wall cabinet and hid the hole by placing books in front of the hole. The legs of our dining room table were scraped in storage. Better Box bent a leg of metal floor lamp and placed the bent leg against the wall so we would miss the damage until after Better Box received our check. And on unloading our mesquite credenza, Better Box smashed the plasterboard of our kitchen. The manager reassured us that the Better Box repair team would come right over to fix the damage. Five months later we are still waiting for their team. So be very careful when dealing with Better Box. They are certainly fast, they have lots of moving people, who will descend on your home, pack you up and move your furniture quickly, but their fees are astronomical and they refuse to pay for the damage that they cause. Our conclusion - There are much better movers in Tucson. We will never use them again.