I have been renting a unit for multiple years with A Family Storage in Tucson Az. They have been…read moreraising the prices up absurdly. This year the raised the rent by more than $50 in one month On October 1st I went to remove my belongings from the storage unit on Swan Rd. It had been destroyed by pat rats. Smelled awful. Rat droppings and urine everywhere. I was forced to expose of my lazy boy leather furniture 2 sofas with recliners. Multiple mattresses and additional sofas. Totally destroyed. After more examination of the unit I noticed two holes in the sides of the door. The rubber had clearly been eaten away. No action had been taken by management to prevent and address this issue. Do not use A Family storage. They neglect they're duties and do not maintain a rat free zone

We recently needed to find summer storage in Tucson and having never dealt with self storage, we…read morewere not sure what to expect. When we called one vendor (not A Family), we quickly found there can be add-on fees on top what the online pricing may suggest. And when we rode by the first place, we also found some self storage business can be in sketchier areas. The apt complex suggested giving A Family Discount Storage on Oracle Road a try and what a blessing that was. Bill who manages the front office and lives on location is a great guy! He is friendly, kind, and put us at ease ... he made the process so easy. A Family Discount is affordable and is adding brand new storage units which are clean and have a raised floor (vs. the first place we called that recommended we should raise the items we were storing off the floor!). If available, you can also rent the truck A Family has on site to move your items into storage-- something that saved us an incredible amount of time. Finally, this specific location is in close proximity to UofA if that is a consideration.

I tried to call them to pay the fee for a friend who is overseas and had his credit card charge…read moredenied. In their message to him they gave a number to call. When you call it you have to press * for an operator, but all you get is a message saying their hours are weekdays 5am to 8pm PST. I can see here on Yelp that they are closed on Monday, but that is not what it says in their message. Their website only gives a login form, no contact information.

Filthy and local transients use the lockers for clothing changes and fixing bikes. Very unsafe and…read moreno security protection. The rear entry/exit door is locked and cannot be exited in an emergency if you are on the wrong half of the indoor storage. A quick call to the fire department should fix that blatant violation. Don't bother paying extra for "climate controlled". There is no difference between indoor/outdoor temperatures. It is shaded and the indoor bathroom is locked. Forcing people to urinate elsewhere...so wear a mask. The staff is horrendous, rude and lazy. Pay the extra $5 for safety and security (and your health) and rent somewhere else. I have videos and recordings of it all, including the staff.

I didn't end up needing to use a storage unit in Tucson but I wanted to write a review for Kylie…read morewho has been extremely supportive and responsive with my inquiries. She helped reserve a unit and provide all information I was looking for during my storage unit search. She was kind, honest, and up-front about their property, pricing, safety, etc. If I move to the Tucson area this would be my #1 spot for storing my belongings because of her management.

My friend and I arrived at location to rent a U-Haul. There were two doors and we didn't know which…read moreone the office was so we guessed and ended up walking right into to where the customer storage was. The lady in the office then got upset because nobody was supposed to enter the office from the storage side. Then before attending to us she made a phone call about the door lock not working. Any potential criminal could just walk right on cut a lock and get into whatever unit they want... After this we tried to rent a u-haul and the lady was very distracted and distant and wouldn't help us follow through with the reservation. She just told us to call u hauls help number. I'll never store anything here or go back to get a u-haul. Worthless business.

This is the third time using ABBA and Sons and we couldn't have been more satisfied with the…read moreservice and professional treatment we received. The movers were extremely efficient and protective of our belongings and showed genuine interest in our requests. They arrived on time and were extremely prepared for the move. We were in regular communication with the office staff prior to the move which reinforced confidence of the moving process. This is a great organization to work with and I wholeheartedly recommend ABBA and Sons.

Unprofessional and rude owner. Main sticking point is the owners handling of business. He didnt…read moretake responsibility for the packaging and handling of a sentimental guitar. The guitar was missing its case, and was placed in a "speed pack". There were damages (cracks and scratching). We spoke and both of us agreed to resolve this by taking it to his resources for repair. A few hours later he claimed to have gone to 2 repair shops and feedback was it was not his fault. He heavily relied on this information and turned around and dismissed all responsibility, claiming it was already damaged. He offered a small amount of monetary damages, but when he returned the guitar to my home his tone changed and was very rude. And went back on his word about paying for damages. He got in a shouting match outside of my home with me. My neighbors and family witnessed it. Zeev didnt handle this very well. Zeev comes across as a happy and professional in the beginning, claiming his company has no drama. But its not true. He doesnt handle conflict very well and that must be the way he handles no drama. I told him he'd be getting a bad review, and he had his chance to turn this all around to resolve where the customer would be happy to do business with again. But unfortunately due to those events I will never go back to his services. I paid over $3900 for this service (2 days), tipped his crew both days and I provided lunch and dinner.

Brian is easy to work with, quick, professional, and removed exactly what I needed. His pricing is…read moregreat for what I had him remove and the entire process from getting a quote to payment was seamless. He removed furniture, mattresses, scrap wood and some more with ease. Reach out to him if you need any junk or furniture removal, he's quick to respond and stays in contact. I would definitely use his services again.

Highly recommend, dependable, responsible, easy to work with, great communication. Shows up…read moreon-time, let job clean

It was a smooth move and overall great moving experience I…read morewill use again on my next move in Tucson.

Scam! "An estimate" of $500, at the door before they even started, they were charging us $1,100!!!…read more$200 JUST TO DRIVE FROM THEIR OFFICE TO YOUR HOUSE!!!! The owner is a liar and absolutely rude. Refusing to give us back the $150 deposit even though we didn't use the service and turned them away at the door because "we spent money to send them there anyway" DO NOT USE THIS COMPANY!!!! THEY ARE HEARTLESS AND LIARS!!!!

Very happy with this U-Pack service! This is a great choice for moving if you have a bit of…read moreflexibility with dates. You rent the truck and only pay for the space inside the truck that you use (in 5 foot increments). You hire independent movers on either end of the move - someone to load the truck, and someone else to unload the truck. These are independent from U-Pack. Once loaded, the truck is picked up by U-Pack and driven to your destination. You provide your own moving blankets and straps. I paid a little extra to make sure my truck was delivered by a certain date. Would definitely use this company again. I love their model! Pay for what you use.

Great customer service and pricing. Went with a trailer and only used 5 feet of length. dropped…read moretrailer when requested and more importantly, where requested! Picked up trailer when they said they would. The pickup location was AZ and drop off in GA. Was originally told 7-9 days transit. I was notified 4 days after pickup that trailer was already at destination! The driver at drop-off location worked with us because the apartment complex didn't allow trailers. I would definitely use this company again!