They are awesome. In the response to getting me in for treatment quickly. Good and helpful office…read morestaff and the therapy staff are great.

I believed all the great reviews - my experience was 180 degrees different. Waited weeks to be…read moreseen - was seen on a Friday and the visit was fine - nothing that I could not have looked up online myself but I wanted to give it the benefit of the doubt and try it. Visit was on a Friday morning - Monday afternoon I get a text message demanding payment. I am to call the office or stop in person- I am confused because they are in network with my insurance - so I go online and they have not billed my insurance yet. This was all verified with them up front BEFORE I made the appointment. I call and try to politely inquire about what I presume was a text sent in error and I get talked down to like I am daft and do not understand how insurance works. I stated that I would be happy to IMMEDIATELY pay them as soon as the EOB from the insurance is posted. This was unacceptable and the negative tone continued so I requested that they cancel all my future appointments. They then called me to try to 'help' me. No thank you - when people show you who they are, believe them. I have engaged with three different medical providers over the last few months in this area - when my insurance issued the EOB, they notified me and sent a payment link and I paid immediately. I understand that you need to get paid - I have no issue with that at all but this was handled so unprofessionally that I do not trust your care. Thankful there are other providers to choose from and I will be letting my doctor know to not send her patients here. EDITED TO ADD: Your response reinforces that I do not want to have care at your office. I have NEVER had anyone refuse to bill my insurance and ask that I pay first. I plan to let the insurance company know of your process. Also, I spoke to two people today - gentle suggestion to not presume that people are stupid when they call in. Yes, I was told that I would have to pay what was not covered by my insurance - I understand that and as soon as you get around to billing the visit and the insurance company generates an EOB, I will pay you immediately. Instead of apologizing to an upset patient who is now not getting care, you are instead here defending your practices. If you never bill what insurance does not cover, why are you billing me BEFORE you bill my insurance? That would violate my provider contract with BCBS - perhaps the ones for PT practices are different?

Dr. Stephanie Ortiz at Marana Health Center unfortunately did not meet our expectations during a…read morecritical time for my fiancé. He had been feeling unwell--displaying symptoms like fatigue, significant weight loss, and unusual coughing--so we decided to visit her on April 20, 2026. Upon our arrival, Dr. Ortiz introduced her student doctor, who conducted an examination. However, when Dr. Ortiz entered the room, her assessment was alarming. She diagnosed my fiancé with allergies and prescribed allergy medication without considering his more concerning symptoms, such as dark urine resembling tea and unexplained abdominal pain. When he expressed his worries, she dismissed them, suggesting he "train his belly" to avoid nighttime urination and even recommended Googling solutions. Despite my insistence on lab work, Dr. Ortiz refused, citing a previous normal lab from January. This lack of thorough examination and refusal to listen to our concerns was disheartening. Just days later, I had to rush my fiancé to urgent care, where he was found to be extremely anemic and in critical condition, requiring six blood transfusions and eventual transfer to the ICU. The medical teams at Northwest Hospital and the Mayo Clinic were outstanding, ultimately saving his life. They diagnosed and treated a rare autoimmune disease that could have been caught earlier if Dr. Ortiz had conducted a proper examination or ordered the necessary tests. I hope this review serves as a wake-up call for Dr. Ortiz to take her patients' concerns seriously and treat them with the care and attention they deserve. Regrettably, my family and I will no longer be patients at Marana Health Center, and I cannot recommend Dr. Ortiz based on our experience.

Letter written to the state medical board, (And keep in mind…read moreyou do not see or hear all the documentation) I have a serious complaint against my now former provider. My concerns are: 1. Inconsistent information 2. Refusal or delay of treatment 3. Poor communication 4. Misinterpretation of prescribing requirements and then continuing to provide the same information after the issue was questioned 5. Failure to address ongoing symptoms Marana Health in the Tucson area is responsible for all of these concerns. They sent me a letter stating that if I did not communicate with them respectfully they would terminate me as a patient. The times I became frustrated were after they had already dropped the ball multiple times, allowed medications I need to run out, and taken excessive time to respond even when advance requests were made. Most recently I was told that a referral was required before a prescription eye drop could be prescribed. I found no indication that this was a requirement and could not find support for that position through other providers or available information. The medication discussed was Xiidra. My retinopathy specialist explained that he focuses on the back of the eye while dry eye treatment is generally handled by providers who manage the front of the eye. During our discussion he did not express concern about the medication being inappropriate and indicated that my primary care provider could address the issue. The issue discussed was straightforward. My eyes have become increasingly dry due to weather conditions, location, and other medications. Over the counter products were no longer providing consistent relief and I was seeking a more effective treatment so I could continue working without interruption. I then waited approximately five days before receiving a decision. After that delay I was informed that the prescription would not be provided. Had I been informed earlier I could have contacted my eye specialist immediately and explored other options. Unfortunately by the time I received the response my specialist was unavailable. When I questioned the explanation I was again told that a referral was required. My concern is not simply that the prescription was denied. My concern is that I was given information that I believe may have been inaccurate and that significant delays occurred before I was informed of the decision. The issue involved treatment for ongoing symptoms that had already been reported to the practice. The individuals involved included Kathy and Heidi. I believe their handling of this matter was unprofessional and contributed to unnecessary delay in care. I am requesting review of the information that was provided to me, the handling of the prescription request, and the communication surrounding my treatment. I want to be clear that I do not have concerns regarding Dr G. My concerns are directed toward the handling of this matter by the practice and staff involved. Thank you for your time and consideration. Alan Dale

I have been going to Cera Lynn for over 25 years. Her acupuncture treatments have really helped me…read more I can recommend her whole heartedly.

I highly recommend Cera Lynn's acupuncture treatments. What an incredible service for my over all…read morepain and health issues. She is so knowledgeable and so pleasant. My quality of life has so improved with the treatments. I am grateful beyond measure to receive the treatments which are so beneficial to my health. J. Powell

I would not recommend this place. No concerns about patients time because its lots of over booking…read more It appears like some pill factory just wanting lots of patients. If you don't mind waiting for up to an hour for your scheduled appointment Don't waste your money because this place will definitely waste your time

Hello, I just want to say I've been seeing Dr. Roberta Boone for approximately six months. I feel…read moreDr. Boone takes her time and and really listens to you, which it's hard to find a doctor that does that anymore. She answers all my questions and my concerns. I also want to acknowledge her staff, which in my opinion are exceptional. Klana, zobeyda, . and Danielle.

Oh my gosh. I went with my friend and while he was in the back being looked at all I heard from…read morethe office staff especially the office manager as to why he was there and he was a joke. So, you have an office staff lead by a horrible office manager who thinks things are a joke. She is the joke and this office should be avoided at all costs. They do not care, help, or assist with what is needed. Please go elsewhere not here!!

What a great experience and an amazing staff. I would recommend anyone needing assistance that they…read moreshould make an appointment.

I have been disabled for many years and as I age, the discomfort (pain) only gets worse, thus me…read moremaking an appointment with the Pima Pain Center. Your patent information system is extensive to say the least. Which is tolerable, only IF the medical staff studies the information Before visiting with the patient... During my visit, I completed the info. packet to the best of my ability and it was immediately obvious the doctor either did not read it, or simply ignored it completely. The doctor Only offered treatments that I documented that I was not interested in, and offered Nothing that (I documented) I Was interested in. It should be noted, the procedures offered were things the doctor would made much more money doing, than simply treating me as I outlined in the registration/information packet.

It is troubling to me that the main door to the Green Valley office has no handicap parking and no…read morecuts in the curbing to allow wheelchairs or walkers easy access to the sidewalk. This makes no sense, since a large number of patients use wheelchairs or walkers. This is not good patient care! Why is this? Can it be fixed?

Julie McGowell (i hope i have her last name right??) is the MOST amazing person I've ever had the…read morepleasure of speaking with (out of probably anyone, anywhere I've ever been). She REALLY cares about patients, takes the extra time to make sure you're taken care of. She is extremely genuine and goes the extra mile. This office is very busy right now with the Covid 19 vaccine work going on also. It is good to know we are in the best hands possible and a extra 'thank you' to Julie!

Im writing this review on behalf of my Mother. Quality of Life has been a great transition for…read moresince being sent over. They are friendly, caring, compassionate and knowledgable of proper pain management. Office is conveniently located, has ample parking and the waiting room is comfortable. Generally there is not a long wait. This is not a walk in clinic, you must be referred and doctors are available by appointment only. Pain management contracts required, urine/hair/oral testing required.