Bought a used hot tub on Craigslist and Kyle did pretty much everything else at a very reasonable…read moreprice. He transported it, built the pea gravel foundation, completely cleaned it, and showed me how to use all the chemicals. I only needed an electrician to install the 240V plug and Kyle did the rest. If you're looking to get a great deal on a used hot tub but want it to feel new once set up, Kyle is your guy.

Came to service hot tub multiple times. Charged me every single time. Charged me over $1000 and at…read morethe end said "this hot tub isnt supposed to exist" and left in an extremely frustrated and unprofessional manner declaring "I'm done". Claims he's serviced thousands of hot tubs but kept charging for repairs over $1,000 and no solution. Went from a working hot tub with a leak to a non-working pile of plastic and $1,000s in charges. Absolutely do not recommend these scam artists. Should not be in any business. In total charged me $1713 over the course of 11 months and left me with a non-functioning tub.

Buyer Beware I…read morepurchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!!  Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I've since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman.  I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this business.

We purchased a Dimension One spa from A-Tex, but our experience with them following that has been…read morenegative. When our spa cover, which we'd purchased new along with the spa, needed replacement after being damaged in a hailstorm, we ordered a replacement cover, but the salesman wrote incorrect instructions on the order form, resulting in a cover that didn't fit our spa. My wife spoke with the manager Chris, who said he would speak with the manufacturer and look for solutions. When we hadn't heard back from A-Tex for a week and a half, we decided to order a replacement cover from another vendor. Just before we were about to place the order, Chris phoned informing us that our "new cover" was in and ready for delivery, and asked us to pay half the cost. We told A-Tex that as long as they'd had the cover fabricated we would accept it, but would not pay for the new cover since it was fully covered by our insurance company. A-Tex agreed to this as long as we would pay a $75 delivery charge in cash. When the replacement cover was delivered, the first thing A-Tex's delivery people did was cut the old spa cover in half. The new cover turned out to be only half as thick and heavy as the first cover. Since the original cover was destroyed, we had no choice but to pay the $75 delivery fee and accept the replacement. When my wife spoke with our salesman and with Chris about these issues, Chris was extremely rude and said, "You've already taken enough of my time and I'm not talking to you any more" and hung up on her. Every step of the way, A-Tex's staff has been unresponsive, careless, deceptive and rude with us. We eventually brought the matter to the attention of our credit card company, disputing the charges on the basis of fraud.

I have been trying for a couple of years to find a competent and reliable hot tub repair business…read more I accidentally trolled across this place and ended up leaving a voice message requesting contact. 2 days later after numerous texts and phone calls William serviced me hot tub. He was extremely knowledgeable and took time to teach me a lot about my tub. he fixed and was very pleasant to work with. This is the only place I will call from here out ! Thank you William. I always trust a repairman with roughed up calloused hands, that comes from more than answering phones and ordering parts. Bob Travis

Got a great used Jacuzzi at a good price. Friendly service, too. They worked with us to make sure…read morewe got the right tub for our needs, without overspending.

Let us warn you about Paradas Spas & Outdoor Living. I bought this spa from someone named Vince,…read morewho almost broke his neck getting all the paperwork signed, because I was putting 50% down - afterwards, I never heard a single solitary word or phone call from him. Thankfully, a logistics company named We-Gotchu Logistics and Tanner, owner, saved the day. I had to order a crane so that we could take it over a privacy fence. I did all this on my own, except for Tanner, who made an exception to put me first in line and specifically gave me a time he would be here, so as not to run up my bill with the crane company. He did just that and more. Since we never heard from Vince after he finished the paperwork on the Spa and collected his money, I would say service after the sale is zero. Don't take any chances with Vince or Paradise Spas.

We purchased our hot tub at an expo on 1.25.25, then we moved into our house and got the concrete…read morepoured the first week in March. It was then that I started calling Paradise Spas for delivery. It is now April 14th, and I CANNOT get anyone to give me a delivery date. I have called multiple times per week, and no one ever calls me back. Today, I asked for a refund of my money, and they said, "All sales are final." Well, okay, all sales are final, but then a PRODUCT is typically given for a sale. They took our money, and we sat without a hot tub for four weeks. This was not just for fun; my husband had seven knee surgeries, and the doctor said it would be good therapy for him, so there is that, too. BEWARE OF THIS COMPANY. I will update this review if and when I get the tub or my money back.

Daniel Besa and his team did an excellent job on our pool. We were told the pool would be…read morecompleted in 6 weeks and the time frame was actually about 8 weeks, but to me that was great for putting in a pool. We finished the pool in August 2015 and have been enjoying it about one month now. The pool size was approx. 33x16 with a surround of Limestone. It is Stunning! They use top of the line pool equipment, the Gunite has a pebble finish with Glass tiles around the edge of the pool. We also added two water features, a fountain and splash pad area. Would definitely use again!!

Hard to say enough good about this company... I interviewed at least 7 custom pool builders for a…read moredifficult/tricky above grade demo-of-old pool and build-of-new-pool job. I chose Infinity Pools based on their responsiveness, knowledge, and the fact that they use their own crews to do almost all of the work. I wasn't disappointed... They did a quality job every step of the way. My pool is absolutely gorgeous and I feel really confident that it was done well. I've done a lot of remodel jobs over the years, and it's rare to get to the end of one this size and be as pleased as I am. I recommend Infinity Pools without reservation.

Just had a very frustrating experience. Ordered incorrect…read morepart. Went back and forth over e-mail. Finally decided to throw out the parts vice paying for return postage and take a 15% restock fee. Hottuboutpost did make a reasonable offer to exchange the parts.

Absolutely no customer service. Took 4 days, several emails and quite a few on-line messages to get…read morethem to respond. My shipment was sent back by the USPS, appears they can't get my address right. Still waiting, been over 3 weeks and still no parts or refund. 24/7 Customer Service is a joke.

I have owned 3 Hot Springs hot tubs and have bought them all from this company. The products are…read moregreat but the service has diminished over the years as detailed by other reviews. Recently my pump stopped working so I paid $175 for a service call and confirmed it was a bad pump. The technician installed a new one and after I put 400 gallons of water in it turns out the pump was bad. Prior to installing the tech should always turn the spindle to make sure it is not locked up. Should not assume products from the factory are always good. So I had to wait 3 days for a replacement and then refilled the spa again. Fortunately the pump worked plus we had spun the spindle in advance to make sure. My issue is after all of my time, trouble and expense all I was offered was a $70 credit on the labor cost. I asked them to at least sell me the pump at their cost and they refused. Again, my time and refilling the spa with expensive water is not inexpensive and still making a profit on the pump really is bad customer service...particularly for a customer who has spent over $30k on their products over the years and had referred others to them. Really disappointed!

Update: As suspected, this business has changed names to get away from the negative reviews of its…read moreservice after sale. The location is now called Texas Hot Tub Company. Buyer beware. https://www.texashottubco.com/

I ordered a spa but decided to upgrade while it was being built. They had no problem and delivered…read moreit a few days later. I anticipated them having difficulty getting the spa between my trees and narrow back fence door. They had no problem and even made it look easy. My Dr. Wellness X3 is great! Thanks Austin

I love the G2 hot tub from aqua living spas. Best money I've spent. Ordering and delivery was…read morepainless. Best price on hot tubs in town.